Groupon, Inc.

Hi Janet,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Ashley
*ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I understand you received the wrong
size and the merchant has been unresponsive to your attempts to contact themI'm sorry for the troubleI'm forwarding this issue to our Goods Marketplace team to look into this furtherThey will follow up with the merchant and respond back to you.I’ve provided these instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble.In reviewing our most recent correspondence, it looks like our Resolutions Team has made several attempts to reach out to the business on your
behalf, the last attempt being 11/11/We expected the business to reach out to you within business days of that date.If you have not yet heard from the business, please let me knowBecause we have made several attempts to contact this business on your behalf, if you have not yet heard back, our next step would be to move forward with processing a refund to your Groupon account in the form of Groupons Bucks, or to your original form of paymentPlease let us know if you have not yet heard back, and which method you would prefer for your refund.As an apology for the continued delay, I've also added $in Groupon Bucks to your accountThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account atwww.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.My apologies again, and we look forward to assisting you further.Regards,*** V Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: When you
first booked this Getaway, we processed your payment and send it to the hotel. Because the booking was made past the the cancellation deadline, this trip was non-refundableIn cases like this, only if the hotel is willing to authorize an exception to their stated cancellation policy, can we issue a refund.We reached out to the business on your behalf on October 30, to see if an exception could be made, but weren't able to get approval from the property to cancel this bookingI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways dealsI'm really sorry about this situation, and unfortunately we've done all we can at the point. As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.I've just canceled this order
and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***Because the order's already been canceled, there's no need to return the item to usIn the future, if you have trouble, please let us know as soon as possibleWe always want to help you, and the sooner you contact us with an issue like this, the better we're able to work to find a solution.I appreciate your understandingPlease don't hesitate to contact us in the future if there's anything we can do to helpIf you need anything else, please let me know.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: On the original screen where you made this purchase, http://groupon.com/deals/advancepro-carpet-cleaning-2, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:" Extra fee outside 30mi of 17401."According to your correspondence with our Customer Service Representatives, the merchant called to cancel the services because you lived too far outside of the service area. I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comvia Ticket ***Regarding your complaint: I'm so
sorry for the trouble with your ordersand the difficulty you've had resolving this issueI can see that the merchant most recently responded to your message yesterday, 10/letting you know that the orders would be reshipped today, 10/and that tracking information will be provided as soon as it is available.If for any reason you have difficulty with this shipment, please don't hesitate to let us knowIn the meantime, I've issued a credit of $in Groupon Bucks to your account to help make up for this frustrating experience. This credit is available for you to use immediately and will expire in days. Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.As I mentioned, I've also sent a direct email to youIf you need any additional assistance, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comAs a one time exception, I would like to offer the opportunity to
Trade In your voucherExchange your Groupon, and you can purchase a brand new oneHere’s how it works: When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Tranquility Point Therapeutic Massage voucher for Groupon BucksAfter we initiate your Trade In, you'll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InThe Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardIf Groupon Bucks have not been used within hours of Trade In, they will expire and the original voucher will be reinstatedHowever, you can restart Trade In as long as the "Trade In Voucher" button is available when they visit My Groupons and they are within the week post expiration periodPlease let me know if you’d like to proceed with Trade InThe sooner I hear from you, the better I can assist! I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hey AJ,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title:***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@groupon.com
Hi***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry
for the trouble
I'm so sorry to hear about your circumstancesI'm also very sorry about the first response you received from our support teamI did check and it looks like you were refunded to your credit card in full on 9/9/
Again, I'm so sorry for the trouble and the situationYou are in my thoughtsPlease don't hesitate to let me know if there is anything else I can do to help!
Regards,
***
Manager
Groupon Customer Support

Hello Sherese,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for the trouble you encountered
with your purchaseOn 12/5/you contacted us in Ticket #67714810 regarding a failed orderAt this time we advised how to resolve the issue with the card this order had attempted to chargeIt appears a different order was created on 12/6/17, a few hours after we sent our response, using a different cardThis order went through additional processing and completed minutes after it was first placed.When an order fails we send an email stating what may have happened and how to resolve the issueWe also advise that our system will automatically reattempt the order on the existing card within hoursYou contacted us again regarding the additional attempts made by the first order on 12/7/at which point all attempts to process that order were stopped in Ticket #67783752.You returned spinner was refunded on 12/29/for the amount paid ($16.94) to the card ending in ***It can take up to business days for a refund to appear on your statementBusiness days do not include holidays or weekends.If you have any additional questions, please reply to me via my direct email (Ticket #68095414).Thank you for your understanding.Regards,Robb CManagerGroupon Customer Support

Complaint:
I am rejecting this response because: I was not looking to get a refund on this orderI was looking to get the time change on these tickets and come to a mutual agreementwith Groupon
Sincerely,
James ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11122704, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I complained about two different orders, but you only addressed one of them. The first one you addressed by refunding the full price of the order, but the invoice that was sent only indicated a partial refund. You may want to fix that issue before other people become confused and irate over the same problem. The other order I very clearly asked about was not addressed. I requested that you cancel because that order because it was taking so long for your company to delivery it properly. I was told to wait for the delivery, even after the tracking information showed it ended up somewhere in Maryland. And when the replacement delivery took a lot longer than it should have, you asked me to wait even longer for it before we discussed a refund. I told Customer Service that I did not want to wait and asked for the refund right away. Your company told me to refuse the delivery and that the refund would be processed when the item was received. The problem is that the delivery company leaves the package when no one is home, so there is no one that can refuse the delivery. On top of that, when the package finally did arrive, it was sent by ***. Your own company couldn't delivery my order for almost a month, couldn't even get a replacement item to me on time and when it finally arrived, it wasn't even yours. You have the audacity to try and pass off another company's merchandise as your own for an order I already made very clear that I wanted to cancel?? Your company has been nothing but unprofessional and incompetent And your "ticket system" is completely inadequate; many of the questions your customer service people were asking was information that you could have very easily looked up on your own. I can only assume that the useless questions were an attempt to waste my time and hope that the delivery was made before I was able to respond. Why did it take a complaint to the Revdex.com to get you to contact me directly outside of your Ticket System?
Sincerely,
*** ** ***

Hi Terry,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I've reviewed your items tracking information, and it appears a shipping updated occurred as recently as 11/20/ I apologize for
the length of time in between updates While most of these orders should have been delivered within business days of the purchase being made, this specific order was unfortunately delayed a bit. If you'd like, you can keep an eye on your shipment's progress by visiting webtrack.dhlglobalmail.comYour tracking number is The anticipated delivery date is 11/25/2015. As an apology for the items delay, I've issued $Groupon Bucks to your account This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconveniencePlease let me know if you have further questions.Regards, Jamie S.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Advertising IssuesI'm very sorry for the
troubleI've just issued a full refund to your cardI appreciate you bringing this fine print issue to usWe will work with the business to fix it.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11010380, and find that this resolution is satisfactory to me
Sincerely,
Demetreus ***