Groupon, Inc.

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the continued trouble and frustrationI can see the order in question in your accountWe were notified by your financial institution that a dispute had been issued against this purchaseWe recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: receiving the wrong ring.I’ve provided
more specific instructions in my direct email to you, which is ticket #***If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I want gift certificates back and I have no desire to use Groupon ever again because you won't give me gift certificates back
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/01) */
Hi***
I want to extend my apologies again for the issues which prevented you from using your Groupon during the promotional period
If an issue arises that affects your ability to redeem your Groupon, we ask that you contact us at
that time so that we can resolve any problems on your behalfWe are generally able to work with the businesses we feature in order to find solutions, and it's always been our goal for our customers to enjoy their Groupons as originally intended
After looking into your issue further, I was able to confirm that this business has been honoring GrouponsIn this case, we would encourage you to redeem your Groupon for the amount paid per our terms of use
We are not able to issue a refund for your expired voucher unless the business is unwilling to accept it for the purchase valueIf you decide you no longer want to use this Groupon, your expired voucher can still be gifted to someone else, unless the Fine Print indicates otherwise
Thanks for your understandingPlease let me know if you have any questions regarding other Groupon purchases
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am appalled at your lack of thoroughness reviewing my case and my accountIf you had done minimal research, you would have seen that I have contacted Customer Service on multiple occasions, which makes your suggestion to contact you meaninglessFurthermore, if you had read my complaint more carefully, you would see that the problem is not that the business is not accepting vouchers, but that the class that I intended to take with this voucher is offered on a strict calendar schedule that I would not have been possible to abide by before the voucher expired, rendering it effectively unusableYou canned response is exactly the same response I received from customer serviceI find it extremely disrespectful to me and to my friends that your policy on expired vouchers is to gift them, as if they were valueless (not to mention it devalues your own product)Please refund (not credit) $to my credit card or mail me a check
Final Business Response /* (4000, 9, 2015/10/08) */
Contact Name and Title: Groupon
Hi***
I see that we have already processed the refund for $on 30th September
Please let us know if you have any other queries
Regards,
***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You were refunded to Groupon Bucks on
7/31/2017I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Thanks for your email, and I apologize
for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I did not receive a full refund for my two Groupon purchases, all I asked for was to pay the original price I paid of percent off using the coupon code I was givenI still paid for them and expect them to be sent to me ASAPThere has been no resolution and again, I used a coupon code and then was charged full price for two grouponsThen my account was deleted after I rightfully disputed the charges with ***Groupon has not given me any resolution and has not compensated me for my time and the disrespect they have shown me.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi Janet,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Ashley
*ManagerGroupon Customer Support

Hey AJ,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

because ive yet to get my credit like to see what I got credit for
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry for the trouble you've
experienced with this GrouponIts really unfortunate that we could not get this product to you on time and I understand its really frustratingI've see that a refund of $was issued to your account on 5/30/Please allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback improve our service better.I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

After submitting this complaint, I was able to reach someone who issued a full refundThe issue has been resolved. Thank you. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I would first like to acknowledge the inconvenience you experienced
while trying to acquire a shipping labelI've read all previous correspondence and I would like to apologize for the lack of clarity and the miscommunication on our partI see that you have since been refundedIf there is any additional *** that I can provide for you, please reply directly to me here.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello Jamie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected], Ticket #*** for referencePlease reply to this email directly
if you have any further questions or concerns.I am truly sorry to hear about the experience you had with this particular purchaseThis is certainly never the kind of experience we expect you to have when using Groupon.As we can see that your return is currently in-transit on it's way to our return shipping facility, to help make up for the trouble I just issued you a full refund ahead of the arrival of the product to the original payment method as an exceptionPlease allow up to business days for this to be reflected on your statement.I hope this helps to right the situationYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards,Kevin SSupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThe business requested the last digits of the credit card used by *** for that refund and that number is *** Please refund the *** purchase also. Thank you*** ***
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I was not looking to get a refund on this orderI was looking to get the time change on these tickets and come to a mutual agreementwith Groupon
Sincerely,
James ***

Complaint: ***
I am rejecting this response because:It is clear that fail to honor my valid Groupon Giftcard and the credit card info are not my fault.And I do attempt multiple times to contact Groupon to address the issue, but only get kicked back and forth.This is the worst customer service I've ever dealt withPlease understand how frustrated I am as a customer and having to deal with these issues not one time, but times already, for the same issue.I don't need an explanation of why this happens, I already lose faith on this and afraid this will happen again.So I just need to cash out my groupon giftcard balance of $
Sincerely,
*** **