Groupon, Inc.

Revdex.com: groupon resolved this issue for me shortly after I filed my complaint
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I see that your refund processed successfully on 12/to the cardIt should appear on your statement as a refund
from Groupon, Inc.I’ve also emailed you directly from [email protected] via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comSorry for any inconvenienceFor security purposes, we are unable
to modify or address anyone else's account without their direct consentThe email provided leads to an account under the name *** ** whereas the customer information listed on the complaint is listed under *** ***Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/***The sooner we hear from them, the better we can assistI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

because ive yet to get my credit like to see what I got credit for
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Thanks for your email, and I apologize for
any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Groupon, I understand your policyAs I said countless times nowI also understand that you are not willing to give a refundI got that the first time you said itHence, why I asked for some sort of credit for a future purchaseIt's clear to me that your company doesn't value your customers and needsYou'd rather scam and keep money for a product that was never used/received.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me. A $credit for a $200+ purchase doesn't feel fair at all. However I also do not believe I will be given what I deserve anyways. That being said, my comments and initial complaint are still valid and should be displayed for everyone to see. But other than that I see no point in continuing this communication
Sincerely,
*** ***

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.Thanks again,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Customer Services IssuesI’ve also
emailed you directly from *** via Ticket #***Please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***My name is *** and I'm a manager with Groupon Customer supportI have been alerted of your recent correspondence with the Revdex.com regarding your recent Macbook Groupon Goods purchases.Upon review of your account, I see successful orders of one orange Macbook and one
turquoise Macbook, each for the cyber Monday sale price of $Our internal system had originally held the attempted purchases for manual review and rejected themI'm glad that we were eventually able to get this worked outThe price you paid was never more than $If you see a charge for more elsewhere, please let me knowOtherwise, it apears that you are good to go.I'm sorry for the troublePlease let me know if there is anything else that I can assist with.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: You have failed to address my concernsSending me an email saying you are looking into the situation does nothing as this has been going on for months this
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Eric
*ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I've just issued you $in the form of Groupon Bucks for the inconvenience during the purchaseGroupon Bucks
apply automatically toward your future purchases, and don't expire for days.Thank you for your understanding, and please let me know if there is anything else we can do for you.*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order # ***;I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: You have been refunded
for this order I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint:We take pride in ensuring that Groupon
experiences are the best they can be, and we hold each deal to high standardsUnfortunately, due to unforeseen circumstances, we have had to cancel this purchaseWe have refunded you in Groupon Bucks, which you have used to purchase other items. Situations like this can sometimes occur due to complication with the shipment while in transit, as we solely depend on our courier service to deliver the packages; obviously, this is not the outcome we had hoped for.We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders are delivered smoothly.I just issued $in Groupon Bucks to your account for the hassles.Groupon Bucks are available in your account immediately after they've been issued. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I am happy the business is willing to supply a refund, but the refund has not been issuedI checked both my credit card statement and my Groupon accountNeither have record of a refundI even bought something on Groupon today, in case the refund was just a store credit to my accountThe balance was not subtracted from my purchase todayI waited hours to check my credit card statement, and I still don't see a refund there eitherAdditionally, this response says that Groupon emailed me a message about the refundI have not received any email communications from Groupon about a refundI checked my junk mail folder, and it was not there eitherI'm happy to accept the refund as soon as they actually apply it.
Sincerely,
*** ***