Groupon, Inc.

Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title:***
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@groupon.com
Hi***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry
for the trouble
I'm so sorry to hear about your circumstancesI'm also very sorry about the first response you received from our support teamI did check and it looks like you were refunded to your credit card in full on 9/9/
Again, I'm so sorry for the trouble and the situationYou are in my thoughtsPlease don't hesitate to let me know if there is anything else I can do to help!
Regards,
***
Manager
Groupon Customer Support

Complaint: ***
I am rejecting this response because:I am happy the business is willing to supply a refund, but the refund has not been issuedI checked both my credit card statement and my Groupon accountNeither have record of a refundI even bought something on Groupon today, in case the refund was just a store credit to my accountThe balance was not subtracted from my purchase todayI waited hours to check my credit card statement, and I still don't see a refund there eitherAdditionally, this response says that Groupon emailed me a message about the refundI have not received any email communications from Groupon about a refundI checked my junk mail folder, and it was not there eitherI'm happy to accept the refund as soon as they actually apply it.
Sincerely,
*** ***

Hi Aaron,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I am truly sorry for the difficulty.I see that we have already issued $credit to you and Brittany. For security purposes, We are unable to access Richards
account without his direct consentPlease ask Richard to contact us at www.groupon.com/support and reference your issue (ticket #38206781) so we can assist him with the $credit.I hope this helpsPlease let me know if I can help you further.Regards,RiteshManagerGroupon Customer Service

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com in ticket # ***.Regarding your complaint: I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: You have been refunded
for this order I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I apologize for the continued troubleIt looks like *** ** reached out to you on April 26, It looks like he has reached out to our Merchant Support Team on your behalf If you still have questions or concerns, please reply to his email as he's best suited to assist. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hey Debra,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can see that this Groupon Getaways
deal really isn't going to work out for you, so we've reached out to *** *** Resort to see what we can do.I’m happy to report that the hotel has given their permission to cancel your reservation as an exception to the policy stated on the deal pageI just issued you a full refund and removed this order from your accountPlease allow up to business days for this to be reflected on your statement.While the hotel allowed an exception this time around, please keep in mind that we may not be able to issue refunds of this nature in the futureIf you ever need to cancel your reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your accountJust sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comAs a one time exception, I would like to offer the opportunity to
Trade In your voucherExchange your Groupon, and you can purchase a brand new oneHere’s how it works: When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Tranquility Point Therapeutic Massage voucher for Groupon BucksAfter we initiate your Trade In, you'll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InThe Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardIf Groupon Bucks have not been used within hours of Trade In, they will expire and the original voucher will be reinstatedHowever, you can restart Trade In as long as the "Trade In Voucher" button is available when they visit My Groupons and they are within the week post expiration periodPlease let me know if you’d like to proceed with Trade InThe sooner I hear from you, the better I can assist! I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hi ***My name is *** and I'm a manager with Groupon Customer supportI have been alerted of your recent correspondence with the Revdex.com regarding your recent Macbook Groupon Goods purchases.Upon review of your account, I see successful orders of one orange Macbook and one
turquoise Macbook, each for the cyber Monday sale price of $Our internal system had originally held the attempted purchases for manual review and rejected themI'm glad that we were eventually able to get this worked outThe price you paid was never more than $If you see a charge for more elsewhere, please let me knowOtherwise, it apears that you are good to go.I'm sorry for the troublePlease let me know if there is anything else that I can assist with.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: You have failed to address my concernsSending me an email saying you are looking into the situation does nothing as this has been going on for months this
Sincerely,
*** ***

Revdex.com: groupon resolved this issue for me shortly after I filed my complaint
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: We were recently notified by your
financial institution that a dispute had been issued against the purchase in questionWe recommend reaching back out to your financial institution directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: One of your two orders was cancelled and
refunded on 2/13/17.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.Thanks again,*** *ManagerGroupon Customer Support

Hello Susan,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days.If you have any further questions, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lakshmi *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:As I have explained to Groupon, I will no longer use their business Their customer service has been terrible, and I will not do business with them A Groupon voucher is not a satisfactory solution, all I ask is for them to refund my credit card.As a side note - I made this same reply to Groupon, and received an exact, word for word, duplicate of their first response - from a different customer service representitive It was obviously a canned response, and not something they spent any time investigating
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Eric
*ManagerGroupon Customer Support