Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I’m so sorry
your order was delayedThis sometimes happens due to unavoidable circumstances in our fulfillment networkI see that you contacted us on August 28, and spoke with one of our representative via Live Chat where we issued a full refund to your original form of payment.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/04) */
Contact Name and Title: *** CS Manager
Contact Phone: ***
Contact Email: ***@groupon.com
Hi *** ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and
I'm sorry for the trouble
Sometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happened
For future reference, and depending on the deal, you *** make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browserPlease keep in mind that you *** need to use a computer to cancel your order; our mobile app for some devices doesn't support this feature
Unfortunately, because you have contacted us outside of the return window for this deal, we're not able to offer a refund in this case
Thanks for your understanding
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm happy to help, but I wasn't able to
tell from your email which Groupon you're referring toIf you let me know the name of the deal that was featured, or provide its URL link, I can certainly look into this for you.Also, could you let me know exactly what problem you're encountering? To resolve this sooner, it would be helpful if you could provide the following information:The address of the location you visitedThe date and time you visited (if applicable)Any indicators they were closed, or not accepting GrouponsYour phone numberPlease get back to me with some details and I'll see what I can do to make this right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Featuring a Groupon goods item for a
higher price.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm sorry for the trouble that you had with this purchaseIn the redemption instructions we let our customers know that a voucher would have to be presented in order to gain entrance into the venueOur Customer Service Team sent you the link through emailWe also tried to the link on our end and it does workBecause this deal is final sale we will not be able to issue a refund for this orderI apologize for any frustration this may cause. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi Terry,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I've reviewed your items tracking information, and it appears a shipping updated occurred as recently as 11/20/ I apologize for
the length of time in between updates While most of these orders should have been delivered within business days of the purchase being made, this specific order was unfortunately delayed a bit. If you'd like, you can keep an eye on your shipment's progress by visiting webtrack.dhlglobalmail.comYour tracking number is The anticipated delivery date is 11/25/2015. As an apology for the items delay, I've issued $Groupon Bucks to your account This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconveniencePlease let me know if you have further questions.Regards, Jamie S.ManagerGroupon Customer Support

Hi *** Thank you for reaching out to us through the Revdex.com. I wanted to let you know that we will be able to rectify the situation with you and should be able to provide you with some options regarding your Groupon purchaseI will be following up with you via email shortly.For reference your
ticket number is ***Any responses to this ticket will come directly to me in order to resolve this in a timely manner and prevent any further back and forth with different agents. Thank you again for your patience and please respond to me in the previously referenced ticket once it is received so that we can move forward.Regards,*** *ManagerGroupon Customer Support

Hello Sherese,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for the trouble you encountered
with your purchaseOn 12/5/you contacted us in Ticket #67714810 regarding a failed orderAt this time we advised how to resolve the issue with the card this order had attempted to chargeIt appears a different order was created on 12/6/17, a few hours after we sent our response, using a different cardThis order went through additional processing and completed minutes after it was first placed.When an order fails we send an email stating what may have happened and how to resolve the issueWe also advise that our system will automatically reattempt the order on the existing card within hoursYou contacted us again regarding the additional attempts made by the first order on 12/7/at which point all attempts to process that order were stopped in Ticket #67783752.You returned spinner was refunded on 12/29/for the amount paid ($16.94) to the card ending in ***It can take up to business days for a refund to appear on your statementBusiness days do not include holidays or weekends.If you have any additional questions, please reply to me via my direct email (Ticket #68095414).Thank you for your understanding.Regards,Robb CManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from [email protected] ticket ***, it was stated:"I can confirm that your refund processed successfully on 09/01/You should have received an email confirmation shortly after this refund was issuedYour refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThe amount charge was $totalWe provided a prepaid shipping label for you to mail the item back for a refundThis was not deducted in the refundYou were refunded the full amount of $Unfortunately, we are unable to offer replacements or reship items, which is why your returned product was refunded."I absolutely understand the frustration with your orderHowever, due to limited inventory, we do not have the ability to provide a replacement or exchange for this itemI can also confirm you were refunded the total amount that you were originally charged back on 9/1/This should have posted to your statement within business days of issuanceIf you have any further questions in regards to that individual purchase and charge, please consult your financial institution directly.Regarding your complaint concerning the Pet Poop Dispenser Printing Bag Pack Pcs: As this is a Groupon Stores order, the product is shipped from a third party vendor and not directly from our warehousesI do see that you have attempted to resolve the issue with them directly but have not been provided a resolutionI will be happy to escalate this to our internal teams to see if there is anything we can do.Once I have an update, I will reply to our ticket thread as opposed to your Revdex.com chain.Again, if you have any additional questions in the mean time, please reply directly to the email I have sent you from ***@groupon.com.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am not impressed though with the business that it took an online chat, emails and a complaint to Revdex.com over months to resolve this simple issue Perhaps the business should give their employees the latitude to reply, as opposed to having to copy and paste pre-approved scripts
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically need to
reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards,*** *SupervisorGroupon Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** Although I DO NOT accept Groupon's response it is obvious they will not try to rectify the situation I appreciate Revdex.com trying on my behalf but since Groupon is not willing to do anything about it I do not want the Revdex.com to push the matter
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case. To help make up for the trouble, I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry about thisOf course, this is not the experience we want you to have when redeeming a GrouponUnfortunately, I'm not able to give you a call, but I'm happy to reply to your concerns via email.We'll be reaching out to the business to look into this issue and help you use your GrouponBefore we do, would you mind sending me your best contact phone number? It's often helpful for the business to contact you directly to resolve any issues, so we ask for your permission to share your contact information with them.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com(Please reference ticker ***Regarding your complaint,
I've provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there. Thank you for your understanding. Regards, *** **SupervisorGroupon Customer ***”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears you have already had your
issue resolved by our *** team on ticket ***A refund in Groupon Bucks was issued to your account on 12/15/for $which was subsequently used on other purchases on the account.If you have any additional questions, please reply to me via my direct email (Ticket #***) .Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: They stated they emailed me to set up scheduling, but that is falseI never received an email from themI reject their response also because in my complaint, I asked for a refund due to not being able to schedule within a reasonable timeframeI have since moved from the area and are unable to use the coupon, hence requesting a refundLastly, this matter is closed because I had to go an alternate route and dispute the charge with my card payment services due to un-fulfilled servicesMy card company was able to issue me a refund so I am no longer moving forward.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I have issued you a refund for the
two expired vouchersI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint I have sent you the return label to return
dash camcorder. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:the business is not issuing a refund and continues to ignore my concernsTheir app is faulty and designed to reject issuing refunds as I tried to obtain a refund through the app only a few minutes after purchaseObviously this has happened to many others as all you need to do is go on Revdex.com and type in Groupon or go on consumer affairs websiteGroupon has a poor reputation when it comes to issuing honest refunds.
Sincerely,
*** ***