Groupon, Inc.

Complaint: ***
I am rejecting this response because: This is just more evidence to Groupon's very poor customer service and lack of internal communicationThis issue has been resolved for weeks before I ever received this messageI assumed they had already updated the report.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They have done the minimum and only after many responces and complaintsThey should have offered a refund initially, cancelled the payment to the original vendor covered by the coupon, and taken the "high ground" that they values their customers security and satisfactionThey say that but actions speak louder
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: On November 23rd, we issued a refund to
Groupon Bucks for $We apologize for the troubleThese Bucks are currently available and do not expire.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Sorry for any inconvenienceI wasn't able to find your purchase using
your email addressCould you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge• The cardholder name• The name of the business that was featured• The city from which it was purchased• The total price paid• Any other email addresses you may have usedWhen we offer deals for multiple services or admissions, we frequently provide customers with a separate voucher for every visitThis makes keeping track of how many services or admissions you've redeemed easier for you and for the businessSince the promotion you are referencing can only be applied toward voucher, and it sounds the option you purchase was for a quantity of voucher, only $was taken off of the total amountI'm very sorry for any inconvenience this may have caused.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund Status Inquiry - Four Hours of Cleaning ServicesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s***.Regarding your complaint: We would be happy to assist you with
getting the full product that you ordered, but we will need some additional information.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: they sent me the same response in an email and gave a web link to give to my son since it was his account and his order (gift for me) and all they did was give him yet ANOTHER voucher from the very SAME merchant that we have had the problem with to begin with. The merchant is unreliable and it's been since November and I still don't have the gift nor do I have a tracking number or a working phone number and Groupon has ignored everything that we have told them and they haven't held up to their promises. They gave both my son and I the run around for WEEKS until and then said - sorry it's too late now to give you a refund. What a bunch of hog wash!! No I am not satisfied and I will not be satisfied. They are supposed to check out the merchants that they deal with and apparently they don't. So they should stand behind their word
Sincerely,
*** ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. It looks like you were refunded for this purchase on 12/17/in addition to being issued a $credit in Groupon Bucks as an apology
since the item's tracking number was showing no movement at that time.I'm very sorry again for this inconvenience, and please let us know if you have any further questions.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com, Ticket *** for referencePlease reply to that email directly
if you have any questions or concerns.I sincerely apologize for the trouble you've had with this particular orderThis is certainly never the kind of experience we expect you to have when using Groupon.Unfortunately, we will not be able to issue a refund because your voucher is final saleThis information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-platinum-comedy-tour-ft-mike-epps-2.If you are in contact with the purchaser, we recommend discussing repayment options directly with them.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us or the purchaser, you should work with them directly to discuss a resolution.Thank you for your understanding.Regards,*** *SupervisorGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused and not
able to provide the refund.However to make up for the disappointment, I've just issued you a refund in Groupon bucks and removed all the expired Groupons from your accountThe total value of all the expired voucher is $The bucks can be found shortly in your accountThus kindly check your account to confirm on the refundThe same can be used towards any purchase in our website.Please get back to us for any further assistance Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Advertising IssuesI'm very sorry for the
troubleI've just issued a full refund to your cardI appreciate you bringing this fine print issue to usWe will work with the business to fix it.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: out of the signs that didn't arrive with
your initial purchase were refunded on 12/28/You should see the $refund to your original form of payment anytime within business days of that dateWe've also put an additional $into your Groupon Bucks account as a gesture of goodwill (which you can review through groupon.com/mybucks).I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***
Regarding your complaint: I've gone ahead and issued $in
Groupon Bucks to your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: it is same response they give me every time instead of fixing issue preventing purchases from going through regardless of payment method usedI sent several emails, called and this issue has yet to be resolved
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry to hear that the laser hair
removal treatment that you purchased through us did not achieve the results that you were expectedWhile individual results may vary, we have received consistently good reviews for this merchant so it is surprising to hear about your poor experienceYou have been a fantastic customer with us for a very long time so to help make up for the lost time and effort into receiving these services we have issued a full refund to your original form of paymentPlease allow up to business days for this to process back to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: Per our
privacy policy we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the issue has already been resolved through the purchaser's account.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Unfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,*** *** Team Lead, CS-USUnfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,Amarnath Vijayan Team Lead, CS-USUnfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,Amarnath Vijayan Team Lead, CS-USUnfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,Amarnath Vijayan Team Lead, CS-USUnfortunately, our system is only able to process credit cards from certain areasOn both the purchase page and in the credit cards section of your "My Account" page, there is a "State/Province" drop-down menuIf your card is registered in a state that is not currently on this list, then you will not be able to use it for a Groupon purchase. We are continually adding valid billing locations, so please check back soon! We sincerely apologize for any inconvenience.We appreciate your understandingPlease let me know if you have any other questions.Regards,Amarnath Vijayan Team Lead,

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
I’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support