Groupon, Inc.

Hey Han,Thank you for reachi** out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be followi** up with you via email.Thank you for your understandi**.Regards,Andrew
*.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
I complained about two different orders, but you only addressed one of them. The first one you addressed by refunding the full price of the order, but the invoice that was sent only indicated a partial refund. You may want to fix that issue before other people become confused and irate over the same problem. The other order I very clearly asked about was not addressed. I requested that you cancel because that order because it was taking so long for your company to delivery it properly. I was told to wait for the delivery, even after the tracking information showed it ended up somewhere in Maryland. And when the replacement delivery took a lot longer than it should have, you asked me to wait even longer for it before we discussed a refund. I told Customer Service that I did not want to wait and asked for the refund right away. Your company told me to refuse the delivery and that the refund would be processed when the item was received. The problem is that the delivery company leaves the package when no one is home, so there is no one that can refuse the delivery. On top of that, when the package finally did arrive, it was sent by ***. Your own company couldn't delivery my order for almost a month, couldn't even get a replacement item to me on time and when it finally arrived, it wasn't even yours. You have the audacity to try and pass off another company's merchandise as your own for an order I already made very clear that I wanted to cancel?? Your company has been nothing but unprofessional and incompetent And your "ticket system" is completely inadequate; many of the questions your customer service people were asking was information that you could have very easily looked up on your own. I can only assume that the useless questions were an attempt to waste my time and hope that the delivery was made before I was able to respond. Why did it take a complaint to the Revdex.com to get you to contact me directly outside of your Ticket System?
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because:This is unacceptable, I am only asking for a refund of what I paid forNot only did I not have my kids attend all of the classes I paid for but my youngest son was injured by the class instructors gross negligenceI am not asking for much, "credit" will not be accepted, especially partial creditI paid with my credit card, I want a full refund on my credit cardGroupon's lack of regard and respect in this serious matter is highly concerning on offensive
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11010380, and find that this resolution is satisfactory to me
Sincerely,
Demetreus ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding the Groupon for *** *** ***! Let's Party,I'm sorry
for any troubleIn general, it is not our policy to issue refunds for a final sale dealHowever, I do understand your situation, and I see that you're a loyal Groupon customerBecause this is the first time you've contacted us about something like this, I'm happy to go ahead and make an exception and take care of you today.I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Please let me know if you have any questions.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about your purchase for $Worth of Services
that was purchase for *** *** Pest ControlI am showing that you have been refunded to Groupon bucks for this deal for the amount that you originally paid of $on 11/13/2017.I know that you mentioned *** *** but I believe this to have been a misprint.I would like for you to be aware that prior to the expiration of any Groupon Local voucher dealWe are happy to reach out to the business on your behalf to get your situation straightened outOr, if you'd prefer, depending on the circumstancesWe can offer you the option to take advantage of Trade In. Which allows you to exchange your Groupon, and you can purchase a brand new one.Once a voucher is expired, we can still assist with redemptionOr, you can use your voucher for the price you paidFor example, if you paid $for a Groupon that has a $value, your Groupon will be worth $after the expiration of the products or services originally offered in the deal.Please let us know as soon as possible if there's ever an issue preventing you from redeeming your GrouponWe'd love to help!In addition, I am happy that we have been able to resolve your issue.Thanks,*** *ManagerGroupon Customer ***Tell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint on the Groupon gift card:I’ve provided more specific instructions in my direct email to youIf you have any
additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11122704, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I see that this order was actually
refunded in full on 8/8/back to your credit card ending in *** as you requested and an additional credit of $in Groupon store credit has been applied to your Groupon account as wellI apologize that you had to contact our support staff so many times to have this issue resolved but it does seem it has now been taken care of as you requestedI am glad to see you were able to get this taken care of but I do want to offer sincere apologies for any difficulty you encountered while contacting members of our Customer Support team. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi Kaleigh,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Megan
*ManagerGroupon Customer Support

Contact Name and Title: Marc HManager
Contact Phone: ***
Contact Email: [email protected]
Hi Stephanie,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I do apologize for any
inconvenience that you've had regarding your Groupon dealOur reviews are kept anonymous for the comfort of our customersThis is the same type of review format that several third party sites allow you to review a business as well
If at any time you are have questions or concerns regarding a deal or promotion you are running with Groupon, please keep in mind that you can contact your Groupon Account Manager directlyIf you are unable to do so you can reach our Merchant Support Team at 866-956-They would be happy to assist with any questions you may have regarding merchant reviews
We will consider this matter closed and I do hope this helpsPlease let us know if you need anything else
Thanks,
Marcus H
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint about *** *** Groupon which you
purchased on 10/31/2011.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cambiz ***

Initial Business Response /* (1000, 5, 2015/04/22) */
Contact Name and Title:*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Upon further investigation, we found a number of violations of our referral program associated with this accountBecause of
this, we will not be reinstating it or providing you with any of the Groupons you purchased using Groupon Bucks
If you have additional questions about our Terms, you can read them here: http://www.groupon.com/termsPlease take note of the following:
"You may only create and hold one account on the Site for your personal use...your account is non-transferrableYou cannot sell, combine, or otherwise share it with any other personAny violation of these Terms of Use, including failure to maintain updated and correct information about your account, will cause your account to fall out of good standing and we may cancel your account in our sole discretionIf your account is cancelled, you may forfeit any pending, current or future promotional account credits and any other forms of unredeemed value in your accountUpon termination, the provisions of these Terms of Use that are by their nature intended to survive termination (e.g., any disclaimers, all limitations of liability and all indemnities) shall surviveWe also reserve the right to change or discontinue any aspect or feature of our services or the Site, including, but not limited to, requirements for use."
Please note that this decision is final, and this matter is considered closed
Regards,
***
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11115358, and find that this resolution is satisfactory to me
Sincerely,
Erin ***

Hi ***I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Regarding the taxes, unfortunately, any funds you paid directly to this merchant will have to be refunded by themWe do not have the ability to issue a refund for a fee that was not paid to GrouponOf course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your optionsThey will be able to help you through the process of getting your money back. I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Unfortunately, I am unable to issue a
refund to your original form of payment because you have already used some of those bucks on other purchases on GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support