Groupon, Inc.

Complaint: ***
I am rejecting this response because: They stated they emailed me to set up scheduling, but that is falseI never received an email from themI reject their response also because in my complaint, I asked for a refund due to not being able to schedule within a reasonable timeframeI have since moved from the area and are unable to use the coupon, hence requesting a refundLastly, this matter is closed because I had to go an alternate route and dispute the charge with my card payment services due to un-fulfilled servicesMy card company was able to issue me a refund so I am no longer moving forward.
Sincerely,
*** ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. It looks like you were refunded for this purchase on 12/17/in addition to being issued a $credit in Groupon Bucks as an apology
since the item's tracking number was showing no movement at that time.I'm very sorry again for this inconvenience, and please let us know if you have any further questions.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused and not
able to provide the refund.However to make up for the disappointment, I've just issued you a refund in Groupon bucks and removed all the expired Groupons from your accountThe total value of all the expired voucher is $The bucks can be found shortly in your accountThus kindly check your account to confirm on the refundThe same can be used towards any purchase in our website.Please get back to us for any further assistance Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com(Please reference ticker ***Regarding your complaint,
I've provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there. Thank you for your understanding. Regards, *** **SupervisorGroupon Customer ***”

Complaint: ***
I am rejecting this response because: it is same response they give me every time instead of fixing issue preventing purchases from going through regardless of payment method usedI sent several emails, called and this issue has yet to be resolved
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I have issued you a refund for the
two expired vouchersI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case. To help make up for the trouble, I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint I have sent you the return label to return
dash camcorder. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello Jamie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected], Ticket #*** for referencePlease reply to this email directly
if you have any further questions or concerns.I am truly sorry to hear about the experience you had with this particular purchaseThis is certainly never the kind of experience we expect you to have when using Groupon.As we can see that your return is currently in-transit on it's way to our return shipping facility, to help make up for the trouble I just issued you a full refund ahead of the arrival of the product to the original payment method as an exceptionPlease allow up to business days for this to be reflected on your statement.I hope this helps to right the situationYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards,Kevin SSupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: I'm glad to hear that this issue was resolved!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I processed a refund for these tickets to
Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued $in Groupon Bucks to your accountThis credit is available for you to use immediately and
will expire in days.I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm very sorry for your recent
experience with us!While the previous Groupon customer representative you chatted with was behaving consistently with our policy, as even we cannot update shipping addresses on our side more than hours after purchase, I still understand that this was a frustrating situation.As we were unable to determine why your update of the shipping address that you performed on your orders purchased on 11/14/did not apply successfully, I have gone ahead and have processed a full refund of the affected orders back to the original form of paymentYou should see those funds back in your account in no later than business days.I’ve also provided the details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:When you purchased your voucher on June 11,
2016, for two tickets to the Packers vsOakland Raiders the Fine Print clearly stated, in part, "Discount reflects Official Fan Package's current ticket prices-which may change...Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." Further, as noted in the Groupon FAQ, GrouponLive does not have a best-price guaranteeWe advertise a discounted ticket price based on the merchant's then-current ticket prices at the time the deal is offeredAs the date of the event gets closer, some merchants may release unsold tickets at an even deeper discount than what was offered through GrouponLiveBuying tickets in advance ensures that you will get tickets that are discounted at the time you purchase them, but please be aware that we do not control the pricing or inventory management decisions of the venues and producers. However, I am able to make an exception this one time and I've issued you the ticket price difference of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.We love having you as a customer and want you to continue to love using GrouponThank you for your understanding."I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** **ManagerGroupon Customer Support

Hi Kaleigh,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Megan
*ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon Correspondence. Regarding your complaint: I'm sorry for the trouble that you had receiving the correct items for your separate pants
ordersIt appears you contacted us within the day return window for all items and have been sent prepaid *** return labels for all orders via email. In regards to your final sale Jack Links Beef Jerky orders where you received the wrong flavors; both have been refunded back to your original form of paymentPlease allow up to business days for this to reflect on your statement. We're so sorry for an inconvenience this may have causedI've sent you a direct email with additional informationIf you have any additional questions, please reply to me there. Thank you for your understanding. Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to the Hotmail address associated with your Groupon account a moment ago via email from ***@groupon.comYour reference
number for that email is Ticket ***.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support