Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hi ***I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Regarding the taxes, unfortunately, any funds you paid directly to this merchant will have to be refunded by themWe do not have the ability to issue a refund for a fee that was not paid to GrouponOf course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your optionsThey will be able to help you through the process of getting your money back. I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry for the trouble you've
experiencedI've just issued $in Groupon Bucks to your accountThis credit is currently available for you to use and expires in days,I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I received your emailPlease know that I used the appropriate Groupon voucher when attempting to receive the promotional plan I purchasedAs per our conversation with the Groupon representatives both on the phone and via the app, I wrote the owner of the *** movie tours group and requested that she make good on the promotional agreement we had entered intoShe wrote me a personal check that bounced I then contacted her again, and asked for her to correct her mistakes as well as pay the $fee charged by my bankShe said she would, but I have not seen a check yetI do not anticipate her trying to pay for her mistakeI therefore request that Groupon refund my moneyPlease know that this has put a huge blight on my anniversary weekend
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the inconvenience! Our
records indicate that several accounts have been created under your name, which is a violation of our Terms of UseTherefore, we have deactivated your accountsThis decision cannot be appealed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thank you for this additional informationI've gone ahead and issued a refund for both of these orders in Groupon creditThis credit will not expire, and is available for you to use immediatelySince the credit does not expire, *** will be able to use this credit whenever he desiresI hope this helps!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Supportc

Hi Leah,I saw that you were able to reach a resolution with your complaint regarding undelivered Groupon Goods on 02/19/2016.If you have any additional questions, please let me know.Ponkannan *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, this issue has been resolved as of 2/1/by
*** from our Service Enhancement Team.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the confusionIt appears
your code is working properlyPlease make sure you are following the correct link in the deal's instructions as following other links would take you to items not valid with your code.I understand you were previously offered Groupon BucksWe can issue the Groupon Bucks if you no longer wish to use this voucher.I’ve provided more specific instructions in my direct email to youPlease reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Gail,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific information in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/11) */
Contact Name and Title: *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
I'm so sorry for any difficulty you've experienced with this Groupon Goods purchaseUnfortunately, because more than days have passed *** you received your product, we are unable to accept a return at this time
I understand that this may be frustrating, but I assure you that we work hard to make this information as clear as possible before you make your purchaseOn the original screen where this deal was offered, www.groupon.com/deals/gg-nikon-lXXX-XXmp-30x-zoom-digital-camera, we included a "Fine Print" section just below the imageThis section will always include all conditions of the deal that you should know before completing your order, including a link to our return policy for Groupon Goods dealsYou can also visit http://gr.pn/GoodsReturns for further clarification regarding this
I apologize again for any inconvenienceThank you for your understanding
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 9, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Groupon's response because they are not trying to help resolve my case or offer any sort of compensation for the money I spent on their website for a product that simply does not work properly and is defectiveGroupon just seems to take the stance of "tough luck on you," and walk away from it with their repeated excuse, "...they cannot accept returns beyond those days after purchasing an item..." Bottom line is that they never should have sold a defective product that does not work in the first placeAnd just because I didn't find out the camera was defective until after the "day window", doesn't mean I shouldn't be able to "exchange" it for something that actually worksAlmost every company these days offers an "exchange" or a "credit to purchase another item" from their store if the consumer is not satisfied with his/her original purchasedays simply does not allow a consumer enough time to determine whether the product actually functions properly or lives up to their expectations
I am not asking Groupon for a refund or a returnI simply want to put the money I spent on this defective camera towards a different Groupon product (a product that might actually function properly this time)Groupon still keeps the money, but at least I, the consumer, will be able to own a product that worksI trusted Groupon to provide reliable products, but this refurbished camera does not live up to what it says it should do
Groupon's customer service is one of the worst I have ever experienced
Final Business Response /* (4000, 13, 2015/08/09) */
Hi ***,
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence
As mentioned in the other responses you've received, the main issue is the amount of time that has passedThe hypothetical resolutions that you've proposed are certainly avenues we consider if we're notified of a defective product within the first two weeks of an item's deliveryBecause of the timeline involved, however, there's nothing more that we can do to rectify the issueI'm sorry for any frustration that this news may cause
Thank you for your understanding
Regards,
***
Manager
Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cambiz ***

Complaint: ***
This is an issue that has been drawn out way too longI will write a letter to Groupon's headquarters and end this entire ordeal nowWith that being said, I am done with Groupon and will no longer be responding to any of their responses.
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I got my tickets one day before the show, which is not what I had asked forI just don't understand why so difficult for them to give customers a few days earlier
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Unfortunately, I am unable to issue a
refund to your original form of payment because you have already used some of those bucks on other purchases on GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund request for the star- fire- clinical
day spa.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support