Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the confusionIt appears
your code is working properlyPlease make sure you are following the correct link in the deal's instructions as following other links would take you to items not valid with your code.I understand you were previously offered Groupon BucksWe can issue the Groupon Bucks if you no longer wish to use this voucher.I’ve provided more specific instructions in my direct email to youPlease reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon Correspondence. Regarding your complaint: I'm sorry for the trouble that you had receiving the correct items for your separate pants
ordersIt appears you contacted us within the day return window for all items and have been sent prepaid *** return labels for all orders via email. In regards to your final sale Jack Links Beef Jerky orders where you received the wrong flavors; both have been refunded back to your original form of paymentPlease allow up to business days for this to reflect on your statement. We're so sorry for an inconvenience this may have causedI've sent you a direct email with additional informationIf you have any additional questions, please reply to me there. Thank you for your understanding. Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I processed a refund for these tickets to
Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence I responded to you a moment ago via email from *** via ticket ##***Regarding your complaint: I can see *** and *** have been in touch with you through ticket #***They've attempted to gather additional details in order to locate the purchaseIt doesn't appear to be tied to [email protected] your responses, it appears only half the message is coming throughWe are unable to see the information you supplied to help us locate the chargePlease respond above the note on the left side that says, "## Reply above this line ##" so that I can see your message and assist you further.Could you please provide as much of the following information as possible?• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name and date of the event• The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issueIf you'd prefer to send a fresh email to prevent any additional issues, you can send this information to *** with ATTN *** * in the subject line and reference Ticket ***
Regards,*** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/17) */
Hi***
It sounds like you may be experiencing trouble due to your web browser's cache and/or cookies, which store data collected by your browser about the websites you've visitedClearing your cache and cookies should fix the issues
you've had
If you need help clearing them, here's one of many websites with detailed information on how to do so: http://www.wikihow.com/Clear-Your-Browsers-Cache
Once you've done this, please return to http:*** and try againYou should be all set!
Sorry for any inconveniencePlease let me know if you're still having trouble after trying this
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted MULTIPLE browsers, are you implying that ALL of my browsers cookies/cache needed to be cleared? I work in IT and considering I never got an error, only a redirect back to the original ad, I would have to say no that the issue had nothing to do with a cleared cache
I decided NOT to go with Groupon for any purchases that I need for this PAST weekend, but I am reluctant to select YES my issue is resolved and I am happy with the outcome
Groupon failed on their end, and continuously blaming my computer for the issue won't make up for that fact that CUSTOMER SUPPORT and HELP DESK are two completely different departments, and both departments seem to be lackingIf the second customer service rep had stayed on the phone long enough to know that her "troubleshooting step" did not work, I could have then been transferred to a real IT technician
***
***
Final Business Response /* (4000, 13, 2015/06/23) */
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I understand you had trouble completing a purchase because the website kept looping you back to the original screenI've tried to replicate this error several times for this hotel specifically and unfortunately, I've been unable to replicate itIt's possible the issue was resolved in between the time of your original call to us, and now
In all honestly, the majority of issues like this are resolved by switching browsers and clearing your cache/cookiesIf you're using Internet Explorer, you may also want to try a different browserWe would suggest Google ChromeIt was certainly not our intention to brush off your issueThe first representative you spoke with did report the issue to our technical development team
Due to the technical limitations of our site, we are unable to book a Groupon Getaways Market Pick reservation on your behalf
As an apology for all the trouble you've experienced so far, I've issued $in Groupon Bucks to your Groupon accountThis credit is available in your account immediately and expires days after being issuedIt will automatically apply to future purchases until they run outTo view your balance, go to www.groupon.com and click your name in the top-right corner of the screenYour balance will be displayed at the top of the My Groupons page
Groupon Bucks are valid toward any deals on our site other than Market Picks
Again, I sincerely hope you find your next Groupon experience to be more enjoyablePlease let me know if there is anything else I can do
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket *** it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Unfortunately, I'm not able to issue a refund in this situationOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable after the day of purchase.We always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, www.groupon.com/deals/gl-winter-wonderland-staten-island-richmond-county-bank-ba...⇄ this case, the restriction in question is: "Refundable only on day of purchase." Unfortunately, once the event redemption period has passed, the ticket has no value.We typically only offer refunds after an event like this has passed when there is a problem with the service or if the vendor displays an act of customer disserviceWe do not issue refunds based on the experience of another customer or an experience documented on a review websiteYou are always welcome to read reviews on our site or any other site prior to purchase to help you decide if the purchase will work out for you.We also encourage you to utilize the vouchers purchased in the futureIf you have a bad experience when using your Groupon, please don’t hesitate to contact usOur Groupon Promise exists to protect people from having a poor experience when they use their GrouponWe want our customers to know that we are there for them in case something goes awry when they try to redeem itIt doesn’t happen often, but we’re there in case it does! You can read more about Groupon Promise here:http://www.groupon.com/groupon-promiseAgain, my apologies that I'm not able to help with your request.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusionAs previously mentioned our GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable outside day of purchase.However, I see that you have been a loyal customer of oursAs a courtesy to help make up for the trouble, I've issued $in Groupon Bucks to your accountThe credit will automatically apply to your future purchase and expires in days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@groupon.com, Ticket *** for reference.I'm sorry for the
confusionUnfortunately, since the product has already been shipped to the address provided with your purchase, we aren't able to correct it at this time.The tracking information for your order indicates that it was delivered successfullyIs it possible for you to reach someone at that location to inquire about the delivery? You can also contact the shipping carrier, in this case *** *** to follow up on the deliveryThey may be able to provide more details about the shipment.Of course, if you're not able to find a resolution with their assistance, please let me know and I'll be happy to help you further.To contact our Customer *** team, you can visit our Customer *** page using the following link: https://www.groupon.com/customer_***Select the order you need help with and click "Choose".From here you can view the Fine PrintYou may also be able to make changes to your order.For further assistance, click "Continue with this Order".Tell us what's going on by entering a brief explanation in the prompt.If the suggested help topics don't resolve your issue, click "Continue" or "No, I Still Need Help" and select from the recommended available contact optionsClick Live Chat Groupon to chat online with an agent right awayClick Email Groupon and we'll reply within hoursClick Request a Call to receive a call back from an agent.If you have any other questions or concerns, please reply to the email from ***@groupon.com referenced above.Regards,*** *SupervisorGroupon Customer ***

Hi Leah,I saw that you were able to reach a resolution with your complaint regarding undelivered Groupon Goods on 02/19/2016.If you have any additional questions, please let me know.Ponkannan *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm very sorry for your recent
experience with us!While the previous Groupon customer representative you chatted with was behaving consistently with our policy, as even we cannot update shipping addresses on our side more than hours after purchase, I still understand that this was a frustrating situation.As we were unable to determine why your update of the shipping address that you performed on your orders purchased on 11/14/did not apply successfully, I have gone ahead and have processed a full refund of the affected orders back to the original form of paymentYou should see those funds back in your account in no later than business days.I’ve also provided the details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, this issue has been resolved as of 2/1/by
*** from our Service Enhancement Team.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry for the trouble you've
experiencedI've just issued $in Groupon Bucks to your accountThis credit is currently available for you to use and expires in days,I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Gail,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific information in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: I'm glad to hear that this issue was resolved!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:When you purchased your voucher on June 11,
2016, for two tickets to the Packers vsOakland Raiders the Fine Print clearly stated, in part, "Discount reflects Official Fan Package's current ticket prices-which may change...Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." Further, as noted in the Groupon FAQ, GrouponLive does not have a best-price guaranteeWe advertise a discounted ticket price based on the merchant's then-current ticket prices at the time the deal is offeredAs the date of the event gets closer, some merchants may release unsold tickets at an even deeper discount than what was offered through GrouponLiveBuying tickets in advance ensures that you will get tickets that are discounted at the time you purchase them, but please be aware that we do not control the pricing or inventory management decisions of the venues and producers. However, I am able to make an exception this one time and I've issued you the ticket price difference of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.We love having you as a customer and want you to continue to love using GrouponThank you for your understanding."I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I got my tickets one day before the show, which is not what I had asked forI just don't understand why so difficult for them to give customers a few days earlier
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including our responses in tickets *** *** *** on February 28th.In those tickets, we stated:"While I understand your frustration, we are currently investigating the issues with your account and your inability to successfully make purchasesThis has been escalated to a specialist and we expect to have a resolution for you within the next few days."Regarding your complaint: Because your account was flagged for investigation, we have to follow those internal processes I can appreciate that this can be frustrating, but we are unable to assist further through the Revdex.com complaint.Please follow up with our CS team in the tickets above where they have advised patience for this outcome We will not be replying to any further Revdex.com complaints regarding this matter Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support