Groupon, Inc.

Initial Business Response /* (1000, 5, 2015/04/22) */
Contact Name and Title:*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Upon further investigation, we found a number of violations of our referral program associated with this accountBecause of
this, we will not be reinstating it or providing you with any of the Groupons you purchased using Groupon Bucks
If you have additional questions about our Terms, you can read them here: http://www.groupon.com/termsPlease take note of the following:
"You may only create and hold one account on the Site for your personal use...your account is non-transferrableYou cannot sell, combine, or otherwise share it with any other personAny violation of these Terms of Use, including failure to maintain updated and correct information about your account, will cause your account to fall out of good standing and we may cancel your account in our sole discretionIf your account is cancelled, you may forfeit any pending, current or future promotional account credits and any other forms of unredeemed value in your accountUpon termination, the provisions of these Terms of Use that are by their nature intended to survive termination (e.g., any disclaimers, all limitations of liability and all indemnities) shall surviveWe also reserve the right to change or discontinue any aspect or feature of our services or the Site, including, but not limited to, requirements for use."
Please note that this decision is final, and this matter is considered closed
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just issued a $credit in Groupon Bucks to your account. I’ve also emailed you directly from
[email protected] via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/17) */
Hi***
It sounds like you may be experiencing trouble due to your web browser's cache and/or cookies, which store data collected by your browser about the websites you've visitedClearing your cache and cookies should fix the issues
you've had
If you need help clearing them, here's one of many websites with detailed information on how to do so: http://www.wikihow.com/Clear-Your-Browsers-Cache
Once you've done this, please return to http:*** and try againYou should be all set!
Sorry for any inconveniencePlease let me know if you're still having trouble after trying this
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted MULTIPLE browsers, are you implying that ALL of my browsers cookies/cache needed to be cleared? I work in IT and considering I never got an error, only a redirect back to the original ad, I would have to say no that the issue had nothing to do with a cleared cache
I decided NOT to go with Groupon for any purchases that I need for this PAST weekend, but I am reluctant to select YES my issue is resolved and I am happy with the outcome
Groupon failed on their end, and continuously blaming my computer for the issue won't make up for that fact that CUSTOMER SUPPORT and HELP DESK are two completely different departments, and both departments seem to be lackingIf the second customer service rep had stayed on the phone long enough to know that her "troubleshooting step" did not work, I could have then been transferred to a real IT technician
***
***
Final Business Response /* (4000, 13, 2015/06/23) */
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I understand you had trouble completing a purchase because the website kept looping you back to the original screenI've tried to replicate this error several times for this hotel specifically and unfortunately, I've been unable to replicate itIt's possible the issue was resolved in between the time of your original call to us, and now
In all honestly, the majority of issues like this are resolved by switching browsers and clearing your cache/cookiesIf you're using Internet Explorer, you may also want to try a different browserWe would suggest Google ChromeIt was certainly not our intention to brush off your issueThe first representative you spoke with did report the issue to our technical development team
Due to the technical limitations of our site, we are unable to book a Groupon Getaways Market Pick reservation on your behalf
As an apology for all the trouble you've experienced so far, I've issued $in Groupon Bucks to your Groupon accountThis credit is available in your account immediately and expires days after being issuedIt will automatically apply to future purchases until they run outTo view your balance, go to www.groupon.com and click your name in the top-right corner of the screenYour balance will be displayed at the top of the My Groupons page
Groupon Bucks are valid toward any deals on our site other than Market Picks
Again, I sincerely hope you find your next Groupon experience to be more enjoyablePlease let me know if there is anything else I can do
Regards,
***
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11115358, and find that this resolution is satisfactory to me
Sincerely,
Erin ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I didn't get full refund

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order #***;I’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket *** it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Unfortunately, I'm not able to issue a refund in this situationOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable after the day of purchase.We always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, www.groupon.com/deals/gl-winter-wonderland-staten-island-richmond-county-bank-ba...⇄ this case, the restriction in question is: "Refundable only on day of purchase." Unfortunately, once the event redemption period has passed, the ticket has no value.We typically only offer refunds after an event like this has passed when there is a problem with the service or if the vendor displays an act of customer disserviceWe do not issue refunds based on the experience of another customer or an experience documented on a review websiteYou are always welcome to read reviews on our site or any other site prior to purchase to help you decide if the purchase will work out for you.We also encourage you to utilize the vouchers purchased in the futureIf you have a bad experience when using your Groupon, please don’t hesitate to contact usOur Groupon Promise exists to protect people from having a poor experience when they use their GrouponWe want our customers to know that we are there for them in case something goes awry when they try to redeem itIt doesn’t happen often, but we’re there in case it does! You can read more about Groupon Promise here:http://www.groupon.com/groupon-promiseAgain, my apologies that I'm not able to help with your request.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusionAs previously mentioned our GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable outside day of purchase.However, I see that you have been a loyal customer of oursAs a courtesy to help make up for the trouble, I've issued $in Groupon Bucks to your accountThe credit will automatically apply to your future purchase and expires in days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I agree with you that this situation
is not the experience we want our customers to have when they are using GrouponI double checked and it appears that you were already provided with the Credit card refund on 02/24/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint about *** *** Groupon which you
purchased on 10/31/2011.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the issues with the
phone you receivedRefurbished products purchased on our site are provided to us by outside partiesBecause of this we have a guide to the grade an quality one should expect from such products but cannot directly control the refurbishment processThe guide is available on the deal page for the item but I have provided it here as well https://www.groupon.com/articles/groupon-phone-grading-definitions .We do not have procedures in place to ship out replacement products without a new order being placed through our siteYou can return the product as it is stated to be a Free Return item if the quality is not what you expectedIf you would like you can place a new order for this deal or search our site for other deals that would work for your needs a well.If you have any additional questions, please reply to me directly via my email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I find it to be a real shame I had to fight for my refund and make multiple complaints just to get someone out there to listen to meI expect this company will experience many more issues from customers in the future, due to Groupon's unwillingness to put their clients firstIt is my belief this business model will unltimately fail in the years to come.
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@groupon.com, Ticket *** for reference.I'm sorry for the
confusionUnfortunately, since the product has already been shipped to the address provided with your purchase, we aren't able to correct it at this time.The tracking information for your order indicates that it was delivered successfullyIs it possible for you to reach someone at that location to inquire about the delivery? You can also contact the shipping carrier, in this case *** *** to follow up on the deliveryThey may be able to provide more details about the shipment.Of course, if you're not able to find a resolution with their assistance, please let me know and I'll be happy to help you further.To contact our Customer *** team, you can visit our Customer *** page using the following link: https://www.groupon.com/customer_***Select the order you need help with and click "Choose".From here you can view the Fine PrintYou may also be able to make changes to your order.For further assistance, click "Continue with this Order".Tell us what's going on by entering a brief explanation in the prompt.If the suggested help topics don't resolve your issue, click "Continue" or "No, I Still Need Help" and select from the recommended available contact optionsClick Live Chat Groupon to chat online with an agent right awayClick Email Groupon and we'll reply within hoursClick Request a Call to receive a call back from an agent.If you have any other questions or concerns, please reply to the email from ***@groupon.com referenced above.Regards,*** *SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I can understand your frustration on not
receiving your order especially high value productsI'm happy to help you and your mother on this issue. However, for security purposes, we are unable to modify your mother's account without her direct consent.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Contact Name and Title: Marc HManager
Contact Phone: ***
Contact Email: [email protected]
Hi Stephanie,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I do apologize for any
inconvenience that you've had regarding your Groupon dealOur reviews are kept anonymous for the comfort of our customersThis is the same type of review format that several third party sites allow you to review a business as well
If at any time you are have questions or concerns regarding a deal or promotion you are running with Groupon, please keep in mind that you can contact your Groupon Account Manager directlyIf you are unable to do so you can reach our Merchant Support Team at 866-956-They would be happy to assist with any questions you may have regarding merchant reviews
We will consider this matter closed and I do hope this helpsPlease let us know if you need anything else
Thanks,
Marcus H
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this has already been taken care of, but if you need any
additional help, please let me know.I can confirm that your refund processed successfully on 1/17/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence I responded to you a moment ago via email from *** via ticket ##***Regarding your complaint: I can see *** and *** have been in touch with you through ticket #***They've attempted to gather additional details in order to locate the purchaseIt doesn't appear to be tied to [email protected] your responses, it appears only half the message is coming throughWe are unable to see the information you supplied to help us locate the chargePlease respond above the note on the left side that says, "## Reply above this line ##" so that I can see your message and assist you further.Could you please provide as much of the following information as possible?• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name and date of the event• The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issueIf you'd prefer to send a fresh email to prevent any additional issues, you can send this information to *** with ATTN *** * in the subject line and reference Ticket ***
Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including our responses in tickets *** *** *** on February 28th.In those tickets, we stated:"While I understand your frustration, we are currently investigating the issues with your account and your inability to successfully make purchasesThis has been escalated to a specialist and we expect to have a resolution for you within the next few days."Regarding your complaint: Because your account was flagged for investigation, we have to follow those internal processes I can appreciate that this can be frustrating, but we are unable to assist further through the Revdex.com complaint.Please follow up with our CS team in the tickets above where they have advised patience for this outcome We will not be replying to any further Revdex.com complaints regarding this matter Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support