Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I agree with you that this situation
is not the experience we want our customers to have when they are using GrouponI double checked and it appears that you were already provided with the Credit card refund on 02/24/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thank you for this additional informationI've gone ahead and issued a refund for both of these orders in Groupon creditThis credit will not expire, and is available for you to use immediatelySince the credit does not expire, *** will be able to use this credit whenever he desiresI hope this helps!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Supportc

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this has already been taken care of, but if you need any
additional help, please let me know.I can confirm that your refund processed successfully on 1/17/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund request for the star- fire- clinical
day spa.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order #***;I’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I can understand your frustration on not
receiving your order especially high value productsI'm happy to help you and your mother on this issue. However, for security purposes, we are unable to modify your mother's account without her direct consent.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I didn't get full refund

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the issues with the
phone you receivedRefurbished products purchased on our site are provided to us by outside partiesBecause of this we have a guide to the grade an quality one should expect from such products but cannot directly control the refurbishment processThe guide is available on the deal page for the item but I have provided it here as well https://www.groupon.com/articles/groupon-phone-grading-definitions .We do not have procedures in place to ship out replacement products without a new order being placed through our siteYou can return the product as it is stated to be a Free Return item if the quality is not what you expectedIf you would like you can place a new order for this deal or search our site for other deals that would work for your needs a well.If you have any additional questions, please reply to me directly via my email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued $in Groupon Bucks to your accountThis credit is available for you to use immediately and
will expire in days.I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to the Hotmail address associated with your Groupon account a moment ago via email from ***@groupon.comYour reference
number for that email is Ticket ***.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the inconvenience! Our
records indicate that several accounts have been created under your name, which is a violation of our Terms of UseTherefore, we have deactivated your accountsThis decision cannot be appealed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I find it to be a real shame I had to fight for my refund and make multiple complaints just to get someone out there to listen to meI expect this company will experience many more issues from customers in the future, due to Groupon's unwillingness to put their clients firstIt is my belief this business model will unltimately fail in the years to come.
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/07/11) */
Contact Name and Title: *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
I'm so sorry for any difficulty you've experienced with this Groupon Goods purchaseUnfortunately, because more than days have passed *** you received your product, we are unable to accept a return at this time
I understand that this may be frustrating, but I assure you that we work hard to make this information as clear as possible before you make your purchaseOn the original screen where this deal was offered, www.groupon.com/deals/gg-nikon-lXXX-XXmp-30x-zoom-digital-camera, we included a "Fine Print" section just below the imageThis section will always include all conditions of the deal that you should know before completing your order, including a link to our return policy for Groupon Goods dealsYou can also visit http://gr.pn/GoodsReturns for further clarification regarding this
I apologize again for any inconvenienceThank you for your understanding
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 9, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Groupon's response because they are not trying to help resolve my case or offer any sort of compensation for the money I spent on their website for a product that simply does not work properly and is defectiveGroupon just seems to take the stance of "tough luck on you," and walk away from it with their repeated excuse, "...they cannot accept returns beyond those days after purchasing an item..." Bottom line is that they never should have sold a defective product that does not work in the first placeAnd just because I didn't find out the camera was defective until after the "day window", doesn't mean I shouldn't be able to "exchange" it for something that actually worksAlmost every company these days offers an "exchange" or a "credit to purchase another item" from their store if the consumer is not satisfied with his/her original purchasedays simply does not allow a consumer enough time to determine whether the product actually functions properly or lives up to their expectations
I am not asking Groupon for a refund or a returnI simply want to put the money I spent on this defective camera towards a different Groupon product (a product that might actually function properly this time)Groupon still keeps the money, but at least I, the consumer, will be able to own a product that worksI trusted Groupon to provide reliable products, but this refurbished camera does not live up to what it says it should do
Groupon's customer service is one of the worst I have ever experienced
Final Business Response /* (4000, 13, 2015/08/09) */
Hi ***,
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence
As mentioned in the other responses you've received, the main issue is the amount of time that has passedThe hypothetical resolutions that you've proposed are certainly avenues we consider if we're notified of a defective product within the first two weeks of an item's deliveryBecause of the timeline involved, however, there's nothing more that we can do to rectify the issueI'm sorry for any frustration that this news may cause
Thank you for your understanding
Regards,
***
Manager
Groupon Customer Support

Complaint: ***
This is an issue that has been drawn out way too longI will write a letter to Groupon's headquarters and end this entire ordeal nowWith that being said, I am done with Groupon and will no longer be responding to any of their responses.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just issued a $credit in Groupon Bucks to your account. I’ve also emailed you directly from
[email protected] via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I received your emailPlease know that I used the appropriate Groupon voucher when attempting to receive the promotional plan I purchasedAs per our conversation with the Groupon representatives both on the phone and via the app, I wrote the owner of the *** movie tours group and requested that she make good on the promotional agreement we had entered intoShe wrote me a personal check that bounced I then contacted her again, and asked for her to correct her mistakes as well as pay the $fee charged by my bankShe said she would, but I have not seen a check yetI do not anticipate her trying to pay for her mistakeI therefore request that Groupon refund my moneyPlease know that this has put a huge blight on my anniversary weekend
Sincerely,
*** ***