Groupon, Inc.

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I've reactivated your Groupon account
I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about you not having received a refund
for the 10k Gold Men's Rope Chain that you returned.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: I’ve looped in a manager who works on the
Groupon Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket ***, *** stated:"Hi ***Thank you for clarifying what transpired and my apologies again for all of the trouble that you've experienced.I have gone ahead as a one time courtesy and issued you $in Groupon Bucks creditThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Rate deals and Groupon To Go, if available in your area)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconveniencePlease let me know if you have further questions.Have a great weekend.Kind regards,***SupervisorGroupon Customer Support"We apologize for any frustration with this situationHowever, as it appears this situation was already resolved in the previous ticket, we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/21) */
Hi***
I'm happy to help, but I wasn't able to tell from your email which Groupon you're referring toIf you let me know the name of the deal that you purchased, I can certainly look into this for youWe also need the email address you
have associated with your Groupon account in order to verify that you are the account holder
Thanks,
Groupon Customer Support
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No contact information given from Groupon
My Login for Groupon is [email protected]
There were orders returned to sender:
#is Iris 7-Piece Comforter Set: Turquoise/Q ordered on 4/
#is WEN Sweet Almond Mint Cleansing and Styling Kit ordered on 4/
Final Consumer Response /* (4200, 12, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you, received refund for Iris 7-Piece Comforter Set: Turquoise/Q ordered on 4/12, but did not see anything come through for a refund for WEN Sweet Almond Mint Cleansing and Styling Kit ordered on 4/- was this second refund still being processed?
Final Business Response /* (4000, 14, 2015/05/28) */
Hi***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
It looks like there was an error processing the refund for the Sweet Almond Mint Cleansing and Styling kitI'm so sorry for the troubleYou should have a confirmation email for that refund in your inbox now
Please let me know if you need anything further!
Regards,
***
Manager
Groupon Customer Support

Hi ***My name is *** and I'm a manager with Groupon Customer supportI've been alerted of your recent correspondence with us and am responding on behalf of Groupon Inc.I'm very sorry for the troubleGroupons of this type are only refundable within days of the date of purchaseBecause we are
outside that window, we will not be able to issue a refund here.If you would still like to book with this merchant, I can have our scheduling team reach out to the merchantPlease reply to this email and let me know if you'd like to do that.I'm sorry again for the inconveniencePlease let me know if there is anything else that I can assist with.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am very sorry for the frustration
with this purchase, it is never our intention to mislead our customersAs previously explained, the prices for accomodations can fluctuate daily based on a variety of factors.Regardless of what made the room cheaper, we want to make sure we've done what we can to assist with our loyal customers like youI am unable to offer a refund but I have credited your Groupon Bucks with $to be used towards your next Groupon purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, after reviewing your account and contact history, our Stores merchant processed a full refund of the
gs-starbucks-french-roast-dark-whole-bean-coffee-2-40-oz-pack for you on 8/23/in the full amount ($58.20) back to the original form of payment.We hope the processed refund resolved matters to your satisfactionI have also sent you an additional emailIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via ticket #***.Regarding your complaint: I'm sorry to hear due to
the restriction in the Fine Print you are unable to use this GrouponSince this was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift if you can't use it yourself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through
the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this Groupon dealWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.As you are a valuable customer, I have enabled Trafor you.Here's how it works:Head to My Groupons on the mobile app or website. Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expiresIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.We love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Typically, we are only able to issue a
refund or any type of Groupon Bucks credit within the first days of purchase on a non-expired and unredeemed Groupon, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ deal that you've purchased is a voucher that is valid for items sold through a 3rd party sellerYour items are sold, fulfilled and shipped by the vendor, A-List Finds, by following the redemption instructions and inputting the codes provided within your voucher on the merchant's websiteIt looks like we've provided you redemption instructions with redemption codes on multiple occasions, as well as contact information for the merchant.However, it is unclear in your previous contacts whether your items were ordered back in February when you first purchased the voucher or if the orders were completed within the month of December Either way, once the order has been placed with A-List Finds, you would need to reach out to A-List Finds for the status of your shipment, as Groupon does not have access to their interfaceSince the orders were completed through a 3rd party site, they will not provide Groupon any personal information regarding your order, just as Groupon would not provide any personal information from your Groupon account to A-List Finds without your permissionUnfortunately, we would not be able to contact A-List Finds on your behalf.I would recommend reaching out to A-List Finds here: https://alistfinds.zendesk.com/hc/en-us/requests/newPlease provide the voucher codes that we sent to you in previous emailsI would also provide the approximate date and time your orders were completedShipping and handling was not included, so you should also have shipping charges that were applied to your credit card statement from A-List FindsI would reference the date of the shipping charges in your message to them, as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: My apologies for the continued confusion. I can see that you were refunded for the original order that was being sent to the wrong addressOn 2/13/a second set of pet beds was ordered, but on the same day, within minutes of the purchase being made, one of the two beds was canceled. This means that you were charged $53.46, but then refunded $Again, this was for the second set of pet bedsYou only received of the pet beds because the second bed was canceled before the order shipped. Please be sure to check your bank statement to see the refund of $Please note that it can take up to business days for a refund to be reflected on your statement, so you may not see the credit posted on 2/13. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I am very sorry that this issue continues to be a problem I am reaching out to our Merchant Escalation Team directly so that we can make sure we've done everything we can to assist with this request A supervisor from that team, *** will be following up with you.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***Regarding your complaint: Can you please let me know if you are still receiving emails from us?Regards,***ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Karman in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! While we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this itemOur prepaid return labels will deliver the item to the warehouse for a refund back to the original form of paymentI can confirm that your refund processed successfully on 11/14/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: Since your product warranty was provided by a 3rd party merchant, you would worked with that merchant for warranty assistance on a defective productGiven that the product (LG Tone Plus HBS-Earbuds) was returned to Groupon, we processed a full refund of $back to the original form of payment.The reason Groupon doesn't offer replacements or exchanges is because of the way we purchase our itemsWe buy our Goods products from third-party merchants, who generally have a limited quantityWe can't promise that when you want to return or replace what you ordered that we will even have it left in stockAlthough we hope to one day be able to offer exchanges for certain products, as of right now it isn't an option with any of our Goods deals.Even though the credit card that received the refund may no longer be in use this shouldn't be a problemThe refund should process successfully, even if the card originally used for the purchase has been closedYour bank should automatically reroute the funds to your active account, and it should appear on your bank statement within business days.I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor when they successfully transferred the funds to your bankI am going to provide this information to you in my direct emailPlease contact your bank's claims department with this information so that they can retrieve your funds.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:Sorry for the inconvenience causedIt
looks like you have already sent your additional products back to usYou can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status."Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.Thank you for your patienceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you again for your understanding.Regards,*** **ManagerGroupon Customer Support