Groupon, Inc.

Complaint: ***
I am rejecting this response because:
They always answer the email in the same manner, they ask you to list all the groupons you are speaking of, then there is no results I had to write the Revdex.com because Groupon refused to refund the money for the zika infested areas
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm sorry for the trouble with these
purchasesUnfortunately, we are only able to process refunds on these type of deals within days of purchaseAt this point and at the time when you originally contacted us, you were way outside that time framePlease contact the merchant listed on your Groupon voucher to find a resolution as it is the merchant's responsibility to fulfill the terms of the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about you not having received a refund
for the 10k Gold Men's Rope Chain that you returned.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

I don't feel that I was the one wrong I don't want there credit which they say never expiresThat's cause I will never use this site againI should have read the review they all say the same thing happen to themI am rejecting it cause I'm not going out of my way to get what is mine in the first place It's called a refund right thank for for your time *** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jake
SManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/21) */
Hi***
I'm happy to help, but I wasn't able to tell from your email which Groupon you're referring toIf you let me know the name of the deal that you purchased, I can certainly look into this for youWe also need the email address you
have associated with your Groupon account in order to verify that you are the account holder
Thanks,
Groupon Customer Support
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No contact information given from Groupon
My Login for Groupon is [email protected]
There were orders returned to sender:
#is Iris 7-Piece Comforter Set: Turquoise/Q ordered on 4/
#is WEN Sweet Almond Mint Cleansing and Styling Kit ordered on 4/
Final Consumer Response /* (4200, 12, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you, received refund for Iris 7-Piece Comforter Set: Turquoise/Q ordered on 4/12, but did not see anything come through for a refund for WEN Sweet Almond Mint Cleansing and Styling Kit ordered on 4/- was this second refund still being processed?
Final Business Response /* (4000, 14, 2015/05/28) */
Hi***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
It looks like there was an error processing the refund for the Sweet Almond Mint Cleansing and Styling kitI'm so sorry for the troubleYou should have a confirmation email for that refund in your inbox now
Please let me know if you need anything further!
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears we were able to issue
credit for the $voucher that you were having difficulty booking with the merchant. This credit was used to purchase another deal. The voucher which was $appears to have been redeemed through the merchant on 5/30/17. Please let me know if you were able to get an appointment that will work for your vacation schedule with the merchant.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Dear Groupon and Revdex.com,Unfortunately Groupon continues to not answer questions and answer my questions or resolve this problem This note from the manager in this email says they sent me a direct message with answers to the questions I don't have any such email from them I double checked my two spam folders to make sure there is no email from Groupon in Spam and there are none All email correspondence from Groupon has by in large been "generic" emails It appears that they dont read.I advise them to communicate openly in these emails insuring all parties are being honest and solving this problem.I encourage anyone thinking of using Groupon to NOT use them How can this business model work This is very very bad customer service.Best,*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, after reviewing your account and contact history, our Stores merchant processed a full refund of the
gs-starbucks-french-roast-dark-whole-bean-coffee-2-40-oz-pack for you on 8/23/in the full amount ($58.20) back to the original form of payment.We hope the processed refund resolved matters to your satisfactionI have also sent you an additional emailIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complain, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your entire contact history and I'm able to go ahead and make an exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.If you have any further questions, please let me know. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Karman in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! While we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this itemOur prepaid return labels will deliver the item to the warehouse for a refund back to the original form of paymentI can confirm that your refund processed successfully on 11/14/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: Since your product warranty was provided by a 3rd party merchant, you would worked with that merchant for warranty assistance on a defective productGiven that the product (LG Tone Plus HBS-Earbuds) was returned to Groupon, we processed a full refund of $back to the original form of payment.The reason Groupon doesn't offer replacements or exchanges is because of the way we purchase our itemsWe buy our Goods products from third-party merchants, who generally have a limited quantityWe can't promise that when you want to return or replace what you ordered that we will even have it left in stockAlthough we hope to one day be able to offer exchanges for certain products, as of right now it isn't an option with any of our Goods deals.Even though the credit card that received the refund may no longer be in use this shouldn't be a problemThe refund should process successfully, even if the card originally used for the purchase has been closedYour bank should automatically reroute the funds to your active account, and it should appear on your bank statement within business days.I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor when they successfully transferred the funds to your bankI am going to provide this information to you in my direct emailPlease contact your bank's claims department with this information so that they can retrieve your funds.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Groupon,You are denying my refund based on information contained in the "fine print" as you stated This violates the law - https://www.truthinadvertising.org/the-law-of-fine-print/ - and I gave Groupon an opportunity to correct what I thought was a mistake on your part and to retain me as a customer.Since you've decided to do neither, I will no longer be purchasing anything through Groupon and I will be pursuing appropriate legal action.This has been a disgusting experience
Sincerely,
*** ***

Hi ***
We're sorry this reservation was made by mistake.Due to the volume of contacts Groupon receives, we are unable to accommodate requests for same-day contacts to a hotel or resort propertyWhen we offered to contact the hotel to request permission to cancel your non-refundable booking as
an exception to their stated cancellation policy, we advised 2-business days for a responseWe reached out to the hotel on 9/and we did not receive a response until 9/22.While the reservation you purchased is non-refundable and the *** Kissimmee Gateway requires payment for it, we do understand your situationAs a one-time courtesy to you, we've issued a refund of $Groupon Bucks to your Groupon accountThis credit is available immediately and will automatically apply to future purchases until it runs outTo view your balance, go to www.groupon.com and click your name in the top-right corner of the screenYour balance will be displayed at the top of the My Groupons page.Groupon Bucks are valid toward any deals on our site other than Market Picks, but I hope you’ll try another Groupon Getaways deal in the futureWith more than different ones available every week, hopefully you'll find the perfect trip when you're looking to travel again.Please let us know if we can assist you with anything else

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I'm going to loop in a Getaways specialist to review your
case for further consideration.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Typically, we are only able to issue
a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceIn this case, the Fine Print stated that these tickets were only refundable only on day of purchase, so our standard day refund policy would not apply.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ it looks like we issued you $in Groupon Bucks on 11/24/as a one time courtesyThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Place deals)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.While we were happy to make this exception for you, please be aware that we may not be able to honor exceptions of this nature moving forward.If you have any additional questions, please reply to my direct email to you.Have a wonderful day.Kind regards,*** ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket ***, *** stated:"Hi ***Thank you for clarifying what transpired and my apologies again for all of the trouble that you've experienced.I have gone ahead as a one time courtesy and issued you $in Groupon Bucks creditThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Rate deals and Groupon To Go, if available in your area)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconveniencePlease let me know if you have further questions.Have a great weekend.Kind regards,***SupervisorGroupon Customer Support"We apologize for any frustration with this situationHowever, as it appears this situation was already resolved in the previous ticket, we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your refund request for order
number *** which was purchased by mistake:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I ask for my Money backNot a creditI do not trust purchasing anything from this companyThey want to make me purchase something and that's not what I want.
Can I PLEASE just have my money back?
Sincerely,
*** ***