Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 07/11/for the requested Groupon in the account associated with ***@gmail.comYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have issued you a refund for your
*** *** voucher on 8/10/17.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I just checked the tracking information for
your order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase, but please let me know if you need help with anything else. To help make up for the delay, I have issued $in Groupon Bucks These Bucks will automatically apply towards your next purchase and you can check this balance by logging into the "My Groupons" section of your account.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your refund request for *** Beer and Music Festival
Groupon;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email fromsu***Regarding your complaint, I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am very sorry for the frustration
with this purchase, it is never our intention to mislead our customersAs previously explained, the prices for accomodations can fluctuate daily based on a variety of factors.Regardless of what made the room cheaper, we want to make sure we've done what we can to assist with our loyal customers like youI am unable to offer a refund but I have credited your Groupon Bucks with $to be used towards your next Groupon purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello Lori,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I have gotten in touch with a representative
from our merchant escalations team to follow up with your requestThey are currently reviewing payments to give a detailed breakdown and will follow up within hours. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kevin K.ManagerGroupon Customer Support

Hi Katia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned this issue to one of our Groupon Getaways managersShe will update you via email with her progress.Thank you for your
understanding.Regards,Andi *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about you having not been refunded for your Groupon purchase on 03/18/I'm so sorry to hear that you had a family emergency that kept you from redeeming your Groupon vouchers prior to expiration.We were notified by your financial institution that a dispute had been issued against a purchase you madeAt this time, we recommend reaching back out to your financial institution directly to discuss a resolution.I do see that we did issue a refund to Groupon bucks via Trade-in, but the Bucks were not used and expiredI apologize, but we unable to extend this option, given a dispute was processed via your financial institution You are still welcome to redeem your Groupon with the merchant or gift it to a friend if you're unable to use it yourselfYou can find your available Groupons by signing into your account at http://www.groupon.com/mygroupons.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/support.Please let me know if you’d like to proceed with Trade In as this is the only option that we have at this time for a refund.Thank you,*** **ManagerGroupon Customer Support

Hey ***I looked over your complaint and your recent work with *** *** ***As *** mentioned on April 11:"Please note that it appears the original issue stems from a credit card not in your name being the only card on your accountGoing forward, please note that for security purposes you may only have your credit cards that are listed under your name placed on your Groupon account."At this time, there are no cards saved on your accountPlease save a card to your account first and confirm that it's properly stored on file, then attempt to complete a purchase.If you attempt to submit a card during checkout, it may not save properly.If you still have trouble, please reply to *** thread and he can assist you furtherThat internal ticket number is ***Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this Groupon dealWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.As you are a valuable customer, I have enabled Trafor you.Here's how it works:Head to My Groupons on the mobile app or website. Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expiresIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.We love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: You were issued a refund in full on January
14, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I neveer received the two *** *** rings. They gave me credit for one and have not addressed the whereabouts of the other. I asked them to just reship (send) them but they did not want to do that. They could not give me atracking # for the second item or tell me if they were shipped together. Their records are not the best!
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: My apologies for the continued confusion. I can see that you were refunded for the original order that was being sent to the wrong addressOn 2/13/a second set of pet beds was ordered, but on the same day, within minutes of the purchase being made, one of the two beds was canceled. This means that you were charged $53.46, but then refunded $Again, this was for the second set of pet bedsYou only received of the pet beds because the second bed was canceled before the order shipped. Please be sure to check your bank statement to see the refund of $Please note that it can take up to business days for a refund to be reflected on your statement, so you may not see the credit posted on 2/13. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I've reactivated your Groupon account
I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support