Groupon, Inc.

Hey ***I looked over your complaint and your recent work with *** *** ***As *** mentioned on April 11:"Please note that it appears the original issue stems from a credit card not in your name being the only card on your accountGoing forward, please note that for security purposes you may only have your credit cards that are listed under your name placed on your Groupon account."At this time, there are no cards saved on your accountPlease save a card to your account first and confirm that it's properly stored on file, then attempt to complete a purchase.If you attempt to submit a card during checkout, it may not save properly.If you still have trouble, please reply to *** thread and he can assist you furtherThat internal ticket number is ***Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I am sincerely sorry for all of the
difficulty with this dealAs the offer states "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." You should have received an email with the tickets and the merchant would have emailed you the download link as wellIt sounds like this did not happen and since we were first alerted to this issue, our Groupon Live team has been investigating this for youIf you would prefer not to wait any longer, I could simply offer to issue you $in Groupon Bucks, which is half the total purchase price for the concert ticket you purchased, to apologize for the troubleIf you prefer to continue to wait while we continue to investigate and try to get a new link sent to you, that too is an optionPlease let me know which you prefer. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears we were able to issue
credit for the $voucher that you were having difficulty booking with the merchant. This credit was used to purchase another deal. The voucher which was $appears to have been redeemed through the merchant on 5/30/17. Please let me know if you were able to get an appointment that will work for your vacation schedule with the merchant.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: When you book through Groupon, we
process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionThe hotel stated they were willing to reschedule your stay with them, but you would need to work directly with them to arrange any such change.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***
We're sorry this reservation was made by mistake.Due to the volume of contacts Groupon receives, we are unable to accommodate requests for same-day contacts to a hotel or resort propertyWhen we offered to contact the hotel to request permission to cancel your non-refundable booking as
an exception to their stated cancellation policy, we advised 2-business days for a responseWe reached out to the hotel on 9/and we did not receive a response until 9/22.While the reservation you purchased is non-refundable and the *** Kissimmee Gateway requires payment for it, we do understand your situationAs a one-time courtesy to you, we've issued a refund of $Groupon Bucks to your Groupon accountThis credit is available immediately and will automatically apply to future purchases until it runs outTo view your balance, go to www.groupon.com and click your name in the top-right corner of the screenYour balance will be displayed at the top of the My Groupons page.Groupon Bucks are valid toward any deals on our site other than Market Picks, but I hope you’ll try another Groupon Getaways deal in the futureWith more than different ones available every week, hopefully you'll find the perfect trip when you're looking to travel again.Please let us know if we can assist you with anything else

Complaint: ***
I am rejecting this response because:
They always answer the email in the same manner, they ask you to list all the groupons you are speaking of, then there is no results I had to write the Revdex.com because Groupon refused to refund the money for the zika infested areas
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: After Groupon reached out to me, I responded the same day to their questionsI also sent a follemail and they still haven't gotten back to meThis lack of communication is completely unprofessional.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I just checked the tracking information for
your order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase, but please let me know if you need help with anything else. To help make up for the delay, I have issued $in Groupon Bucks These Bucks will automatically apply towards your next purchase and you can check this balance by logging into the "My Groupons" section of your account.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your most recent correspondence with another manager, *** in ticket *** I appears the purchase in question is under a different account and the corresponding name is *** ** Regarding your complaint: I'm very sorry you had a negative experience when trying to redeem your GrouponGroupons of this nature often have a consultation required to determine what exactly would be needed on a patient by patient basisWe understand not everyone will be eligible for the service, so we include "Consultation required; non-candidates and other refund requests will be honored before service providedAppointment required" in the Fine Print of the deal in question.Per the terms of the gift cards you purchased, they are not redeemable for cash or creditsGift cards can only be used on Groupon.comThis information can be found here, http://groupon.cardcompliant.com/terms.aspx and also on the back of your gift cards.Once redeemed into your account, the gift cards become Groupon BucksThese Groupon Bucks can not be transferred to other accounts or be reversedHowever, *** can use them on future purchases on Groupon.com and the balance never expires.I am sorry that I wasn't able to provide you with your desired outcome in this matter.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I ask for my Money backNot a creditI do not trust purchasing anything from this companyThey want to make me purchase something and that's not what I want.
Can I PLEASE just have my money back?
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your refund request for *** Beer and Music Festival
Groupon;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your refund request for order
number *** which was purchased by mistake:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Typically, we are only able to issue
a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceIn this case, the Fine Print stated that these tickets were only refundable only on day of purchase, so our standard day refund policy would not apply.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ it looks like we issued you $in Groupon Bucks on 11/24/as a one time courtesyThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Place deals)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.While we were happy to make this exception for you, please be aware that we may not be able to honor exceptions of this nature moving forward.If you have any additional questions, please reply to my direct email to you.Have a wonderful day.Kind regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I'm going to loop in a Getaways specialist to review your
case for further consideration.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI have received my refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Sorry for the trouble, I have sent you the two vouchers with
different bar codes.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support