Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

The response is unsatisfactoryGroupon asked for transaction details, but I have provided all relevant details in my original complaintAlso, Groupon is only responding because I placed a complaint with the Revdex.comWhen I originally complained to Groupon, I was told that it is their policy not the refund the customer after days, regardless of whether Groupon was able to deliver the service that the customer paid forI pointed out this action is illegal (it is theft), but I was ignoredGroupon is only responding now in order to avoid an additional customer complaint on the Revdex.com siteThe company is therefore not acting in good faith

Hi Sheri,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
Regarding the Blue Topaz & Diamond Accent Infinity Bracelet order made on 07/19/2012, this is unfortunately too far past the purchase
date for us to be able to address at this pointTypically, we're able to offer refunds for items that aren't received if we're contacted just outside the estimated shipping window, and usually we can help out even if it's a couple of months afterHowever, in this case we're unable to offer a refund for that orderI apologize for the trouble
For the Aduro PowerUp Portable Backup Battery, ordered on 09/02/2015, we're definitely past the estimated business day window and unfortunately don't have a tracking updateWe've been in touch with the business providing these and are continuing to actively work on any delaysIf you would like to continue to wait for a resolution you're welcome to allow this more timeThe carrier's tracking page will hopefully update soon
However, if you would prefer a refund at this point we understand and would be able to provide thatYou can either give us a call at *** or send us an email at ***I see that you have already had correspondence with us about this, so you can also reply to the email that was sent on 10/21/and a refund can be processed by that representative
I apologize for any inconvenience this has causedPlease feel free to let us know if we can help further
Regards,
*** **
Manager
Groupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I'm very sorry for the trouble with your Groupon Goods purchaseThis is never the experience we want you to have, and we're completely
embarrassed by the mistakeWe're doing everything we can to make sure this doesn't happen in the future. Unfortunately, we're not equipped to resend the products you originally ordered, but we are happy to accept returns and issue you a full refundIf you would prefer to keep this product, you are more than welcome to do so as well In addition to the $in Bucks you were previously issued, I have added an additional $10, bringing your total to $ You can check your Bucks balance by logging in and checking in your "My Groupons" section.You can return the products you received, just head to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchases you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonThen, follow the on-screen instructions to fill in your details and print the return labels, and you'll be all set My sincerest apologies again for the errorIf you have any questions or need any help with your returns, please let me know.Regards, *** MManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: First of all, my sincerest apologies for
the trouble that you experienced trying to locate this transactionThis is never the experience that we want our customers to have.*** is a newer feature with our companyPresently, when a customer uses *** and are unsure of the email address with which it was purchased, it is very difficult in some cases for Groupon to locate the transaction due to limited information provided from your *** transactionOur agents would have very limited search options based on the information provided.I've found this purchase, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addresses.To access your purchase, please go to www.groupon.comClick on the link that says "Sign Out." Then log back in by clicking on "Sign In," but this time make sure to use the email address and password that you used to make this Groupon purchase.Once you are signed in, place your mouse over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears to access your Groupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***
Regarding your complaint: Your refund was processed to the paying
card, it should appear on your statement as a refund from Groupon, Inc. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***Supervisor Groupon Customer Support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I don't see a resolution offer by Groupon to solve the issue of the equipment being defective or not workingThey did however put on my Groupon accountI paid 85-for that speaker that is unacceptable

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title:*** CS Manager
Contact Phone:***
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble you've encounteredAfter reviewing the deal page, I can confirm that we did not advertise this product as being waterproof
Unfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returnedYou can find this information in our Return Policy at http://gr.pn/GoodsReturns, and in the Fine Print on the purchase page for this Groupon at http://groupon.com/deals/gg-oh-naughty-thrusting-rabbit-vibrator-
Due to the nature of this deal, we aren't able to provide a replacement
If you have any further questions, don't hesitate to ask
Regards,
*** C
Manager
Groupon Customer Support

Complaint: ***
I am rejecting this response because: It's not the right thing to do
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.We have reviewed your order and information and can confirm that the code
listed on your voucher is validIf you are still interested in using this Groupon, please follow the steps below.Pull up your voucher with our mobile app (or print it out).Visit https://qualtry.com/collections/custom-cutting-boards/products/personalized-cutt...⇄ and add to cart.Proceed to checkout.Provide shipping and billing information.Enter the redemption code located in the center of your voucher into the “Gift Card or Discount Code” field and click "Apply."Enjoy!The code you are using is listed on your Groupon VoucherI have also sent it to you via email for reference.We recommend that you copy and paste this code to ensure you are entering the code exactly as listed.Of course, I understand if you'd prefer not to use this GrouponBecause of this experience, I'd be happy to issue a refund back to your original form of paymentThis would be credited back within business days of confirmation.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist!Thanks,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm so sorry for the trouble you've
experienced.I double checked and it appears that your issue was resolved and your compromised account was reactivated under new email address ***@icloud.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry for the trouble with your
purchaseI'm afraid we're not able to send replacement for this item.I've just issued a $refund in Groupon Bucks to your account for this itemThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble with Trade-in.I
just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble! Your refund was
actually processed successfully on 7/10/to the card ending in *** It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like this has already been taken
care of and we have issued a full refund for your purchase back to your payment card on 06/05/but if you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***.If you have any additional questions,
please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support