Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: It appears we were able to make a one-time
exception and resolve your issue with this merchantPlease note that we do always try to set an expiration date that allows plenty of time for all customers to schedule their appointments.Your full refund was processed on 5/3/It can take up to business days for this to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

I have yet to receive a response or follin regards to my dispute
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I want to apologize for the trouble
with your Groupon Goods purchaseUnfortunately, we're not equipped to offer exchanges or replacements at this time, so I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry for the trouble with your previous order for Xbox and I can completely understand your frustration.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm so sorry for all of the confusion
regarding your order and return of the Beats headphones It appears we had some technical issues which caused some conflicting information on your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching back out to us through the Revdex.com. It appears our internal communications with you were under a different email address, ***I will follow up with you directly to that email address regarding your account.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Groupon manager (*** **) emailed me on Jan 10th mentioning the same thing that they told me in the past, with no explanation why they took my $money in the form of Groupon BucksI came to complain at Revdex.com.org knowing that I had a few old accounts from several years ago (my wife had one, my daughter had one too) which I no longer used and my last actively used account was linked to *** I explained all these to the previous two Groupon managers I spoke to on the phone in late October (last one was October 28th) and they helped me closed those old accounts and transferred/refunded an unused Groupon $restaurant voucher (the price was $24.50; order *** as well as any Groupon Bucks balances from those old accounts to my active account *** Therefore, the total Groupon bucks balance on my latest active account became $In November, my active (***) account along with my $balance disappeared again.My complaint is about my $money that Groupon Inc took from me quietly and refused to discuss about it in their resolution emailThe managers on the phone in October agreed that this $should not be taken from me as it is the customer's money, although Groupon Inc could close all my accountsHowever, upon managers' escalations which usually took 1-weeks, the resolution emails sent to me by a different department always said I violated their rules by having many accounts, but they never mentioned my missing $moneyIt seems Groupon Inc lured consumers and then took their money without discussing or informing themI have read these similar complaints by other customers on other complaint forums and Groupon's facebook, too.I want my $money backI hope Groupon Inc understands that companies should never take their customers' money without providing relevant services or products, and not quietly without informing the customers or explaining where that money went to
Sincerely,
***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I'm sorry again for the trouble, and
we appreciate your feedbackIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $in Groupon Bucks will be issued to your account shortlyYou will get an email confirmation of your refund within hoursThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we are happy to make this exception for you today, please know that we will not be able to do so again in the futureI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Could you please let me know exactly what problem you're encountering? I’ve also emailed you directly
from [email protected] via Ticket *** To resolve this sooner, it would be helpful if you could provide the following information in the ticket. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Although I still as yet have not received my refund two weeks after returning my high value item, I have followed the procedure Groupon asked me to follow and will await the results
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I've reached out to our Merchant
*** Leadership Team to have someone reach out to you within business dayThey'll be able to assist in removing any unauthorized content on our site.If you have not been contacted after business day, please let me know by replying directly to the email from ***@groupon.com, and I'll be happy to assist you further.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because:The response I reviewed from Groupon was nothing different than their previous oneThey still have not owned the fact it was an error on their part nor have they given me what is deserved (two additional gloves as advertised and confirmed)Please see my previous complaint notes for further detail regarding my complaintAs noted before, Groupon shouldn't be able to operate in this fashion and other consumers should be aware that what's advertised on their website/app isn't accurate even if you get a confirmation email stating the same as advertisedIt's really poor business practices
Sincerely,
Paul ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about the return label for two items
out of three that you purchased in errorIn our system, it is showing that the credit card failed and then collected, due to the orders not being canceledOnce you contacted us, we did issue an exception and send out the return labels to you to return the items that you purchased.I would like to apologize for the inconvenience that you have received and I will be more than happy to go ahead and issue the return label for the last item that you did receive, but you did not receive a return label for.I’ve provided more specific instructions in my direct email to youIn addition, to the returns label for the item that you still need to returnIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I understand you’re having trouble redeeming
this Groupon. I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that according to our return policy, we can only offer refunds within three days of purchase for Local deals. We would be more than happy to reach out to the business on your behalf to help you redeem your GrouponIn order to do so, we'll need your permission to reach out to the business. In the meantime, we will continue to monitor any trends with this businessIf you have any additional information that may help our investigation, such as an email from the merchant, please include this in your reply. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi *tacie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jamie
*. ManagerGroupon Customer *upport

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund or Exchange issuesI see that this has
been refunded alreadyPlease keep in mind we always list the location of the merchant as well as a map to where the merchant is located on the deal page.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would first like to apologize that you were
unable to redeem your voucher to *** Tax Services We do our best to follow up with our merchants Prior to your contact, we had not received and word that they were no longer in business Please know that we will investigate this matter further, as this is not the experience we intend for you or any of our customers Now as per policy, refunds can not be processed after days of purchase, however this particular voucher is eligible for a Trade-In I see that you were offered a Train a previous email and would like to explain this process a bit more It works like an exchange where you will receive the amount of your voucher in Groupon Bucks Once you've agreed to Trade-In, you have hours to find something on the site that you'd like to purchase If a purchase is not made within those hours, the original voucher will be reinstated.I would be more than happy to begin the Traprocess for you, just reply directly to this email and we can get started.Please let me know if I can provide any more information.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Tell us why here.Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It appears this was
taken care of by our support team already.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You should have received a confirmation
email for this Groupon that would show proof of your purchaseIf you haven't yet, I suggest checking your spam folder or with your IT professional to make sure emails from [email protected] and [email protected] are not received as spamUnfortunately, we are unable to resend that confirmation email.I am happy to send you a copy of your *** voucher if you are unable to access it.I would also like to mention the terms of the deal description on *** site, which can be found here: https://www.***.com/groupon.htmIt states, "Exclusions: Cash Back is not available on deals that are sold and fulfilled through third-party websites, Groupon gift cards, Market Picks Getaway purchases, Groupon+ purchases and Student Program Discounts." While we cannot speak to ***' policy on issuing cash back, *** deals are considered a 3rd party, which is mentioned on the deal page prior to purchaseYou may find the original terms of the deal here: https://www.groupon.com/deals/viator-universal-orlando-2.With regards to why you are unable to see the purchase in your account, there are a number of reasons that may be happeningIf you could provide screenshots of what you are seeing in my direct email to you, that would be great.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer ***