Groupon, Inc.

Hi ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, ***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I am sorry for the delay in providing
you a resolution for your Uber Groupon VoucherIt does appear we were unable to successfully troubleshoot your code issues with your purchase and were refunded in full on 5/22/back to your original form of payment.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***I'm really sorry for the trouble and I appreciate your understanding.I checked our records and see that we have already issued $to your Groupon bucks account.You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Please
let me know if I can do anything else for you. Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Selling PracticesI’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there via Ticket ***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The merchant has promised to escalate the issue the their supervisor, but no proposal to resolve it has been provided.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: A note to not contact in my file is not sufficient, I would like all of my information deleted from your system permanently There is no reason to keep it as I will never do business with Groupon, ever
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order# ***I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer SupportTell us why here

Hi ***Thanks for reaching out to us, and I apologize for the frustrating experience.It looks like a refund of $was issued back to your original form of payment on May 10.I’ve also emailed you directly with more details from ***@groupon.com via Ticket ***I apologize again for the
trouble, and please reply to me there if you have any further questions.Regards,*** *ManagerGroupon Customer Support

Hi ***
My name is Jasmine and I'm a manager here at Groupon Customer Support.Although we can not refund the purchase of the Eight-Week Dance Class or Triple Threat Package at Journey Dance Academy voucher as it is outside of our 3-day return policy, it is eligible for a Trade-In.Trade-Ins work like exchanges where the amount of the voucher will be converted to Groupon BucksOnce you've agreed that you would like to trade the unwanted voucher is, you'll have hours to find something you like and make a purchaseIf a purchase is not within hours of agreeing to the Trade-In, the original voucher will be reinstated.If you have any additional questions about the Traprocess or if you'd like to Traand get started, please reply directly to this email, I am more than happy to help.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence including your previous Revdex.com response in Ticket #*** I responded to you a moment ago via email from ***I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. Any orders that process through Groupon go through a rigorous verification process to guarantee the safety and security of Groupon and our customers' accountsI'm sorry if the processing time for your *** Gift Card took longer than expected, but it was in an attempt to confirm mutual security. As for the conversation you had with Jonathan, I can assure you we take these matters seriouslyYour feedback regarding your experience with this representative has been escalated and handled internallyI have also included a copy of that chat conversation in the email sent to you from *** for your records. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears you were able to contact us
and your purchase for *** *** Tavern ($17.60) was traded in toward the *** *** Restaurant on 10/30.If you have any additional questions, please reply to me in my direct email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI'm sorry to hear about the confusion in regard to the purchase's
discount price and in regard to what was includedIt was indicated that any fees were included in the purchase, however we did not indicate that taxes were includedOn the original screen where you made this purchase, http://www.groupon.com/deals/goldstar-ix-tapa-cantina-3, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the information pertinent to your complaint is listed as: "Children age or younger are freeALL SALES FINALDiscount reflects current ticket prices, which may changeTicket value includes all fees." Additionally, when venues offer tickets through Groupon, they offer a discount based on the ticket price at the time the deal is featuredOur price reflects savings based on the venues’ then-current ticket pricesIf an event does not sell out, a venue may release unsold tickets at a greater discount than the Groupon priceUnfortunately, this is beyond our controlThe value on your ticket might also differ from the value on the date of purchase as it will reflect the current value when tickets are made availableUnfortunately, this Groupon is non-refundableYour feedback is appreciated though and will help us to determine the types of deals we run in the futureI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can confirm that your refund processed
successfully on 6/02/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Typically, we are only able to issue a
refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceIn this particular case, the Fine Print stated *" All sales final, subject to Extraordinary Event Policy." This statement overrides our general policy and means that the tickets are non-refundable at the time of purchase.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ it looks like you were refunded on 10/23/as a one time courtesy to Groupon Bucks. These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Pick deals) until they run outYou can see your available balance by signing into your account at https://www.groupon.com/mygroupons.While we were happy to make this exception for you, please be aware that we may not be able to honor exceptions of this nature moving forward.Please let me know if there is anything else I may do to assist.Have a wonderful day.Kind regards,*** ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I can confirm that the refund was already issued for the order on 06/21.I’ve also emailed you directly from
***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi Lisa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards, Bethany *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:I don't trust groupon to resolve the issue at hand
Sincerely,
Katia ***