Groupon, Inc.

Hi ***I responded to you in the Revdex.com portal earlier today.I have notified a Groupon Stores specialist who is reviewing your request.Please stay tuned for an update via email.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us again through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I do understand your frustration and we're very sorry for the trouble We want to everything we can to make purchasing and using Groupons easy so I'll make sure to pass along your suggestion.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from *** to your email address ***
Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No where did it state that a certain amount must be spent to receive free shippingIt simply said FREE SHIPPING on the buy button
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/21) */
Hi ***
Thanks for your email, and I apologize for any trouble
It looks like this has already been taken care of, but if you need any additional help, please let me know
Thanks again,
***
Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Typically, after days from purchase, we
only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your GrouponWe ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it.However, because you are not eligible, I am able to go ahead and cancel your purchaseI just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.On your account there is an attempt of purchase for *** Instant
Oil ChangeI see that we attempted to run the charge for this purchase, but the credit card on file was declinedYou should have received notices via email after each attempt.In reference to that same card we were able to locate a charge in *** * account on 12/28/for an placed order.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter furtherThey will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: You have been issued a refund in full.I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm sorry for the trouble you had when
trying to redeem this GrouponI am raising the issue to investigate the closure of this business which we are currently listing on our siteIn order to resolve your issue I have processed a full refund back to your original form of paymentPlease allow up to business days for this to process.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:I am truly sorry to hear about your trouble
We completely understand your concern and apologize for the trouble. After investigating the matter, we can see that you have purchased another voucher for the same deal using the account: ***Sorry for any confusion this has causedIt looks like you created a duplicate account using the email address referenced aboveThis is also what has caused the confusion for double payment. If you'd like, I can merge the account, ***, into your other account, ***, so all your Groupons will be in one placeFor security reasons, please just confirm your billing address and I'll take care of this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***Regarding your request for a refund for a haircut service that was not provided:I’ve requested more specific information to be able to locate
your account in my direct email to you via Ticket ***, please reply to me there and I'll be happy to review your most recent comment and all internal Groupon correspondences.Thanks for your patience! I look forward to helping you further.Regards,*** *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11080823, and find that this resolution is satisfactory to me
Sincerely,
Shaun ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: about the Instagram code advertisement
I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund of $price difference, I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for your response. I responded to your concern via email from ***Regarding your complaint: I’ve issued additional Groupon Bucks to compensate for the discount applied to the other order. I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com, Ticket ***.If you have any additional questions, please
reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for
any trouble. It looks like this has already been taken care of and I can confirm that your refund, $for 3-Star Top-Secret Hotel Near Disneyland was processed successfully on 09/12/2017 to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there was
a delay in providing resolution to your issue. l see that your voucher was refunded to Groupon bucks and the same bucks have been utilized by you, against the purchase on 11/09/2017.I would like to apologize for the discomfort you faced while using this dealOur intentions are always to give our customers the best and simplest experienceI sincerely take this opportunity to apologize that there was delay in responding to you.Thank you for your understanding. If you have any further questions, please let me know.Regards,***ManagerGroupon Customer ***