Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm truly sorry for the lack of response
and *** you have received concerning your Eyeshadow Palette Groupon Stores orderIt appears that you have since been refunded back to your original form of payment used for the total amount of $This should post within business days on your statement.Again, I'm truly sorry for the inconvenience and appreciate your patience and understandingIf you have any additional questions, please reply directly to the email I sent via ***@groupon.com.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s***
Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi *** Groupon Live tickets are only refundable on the day of purchaseOur GrouponLive deals are available to you through a partnership with *** *** and are considered ticket purchasesAs such, they are non-refundable after the day you buy themHowever, given the circumstances, we
issued you a refund of $Groupon Bucks to your account I am sorry that I wasn't able to provide you with your desired outcome in this matter I want to assure you that we will always do everything in our power to help our customers, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** * Manager Groupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
* Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: After looking through the information, we
did let you know that we did not find evidence to suggest your account was used in an unauthorized mannerWe have offered and you have accepted a trade in for this accidental purchaseThe option for self service trade in has been available since 8/31/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm so sorry that the phone you ordered
arrived in poor condition and you were not able to deliver it as a Christmas gift as intended I hope we can resolve this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry for any trouble
On the original screen where you made this purchase, www.groupon.com/deals/viator-field-museum-chicago-1, we included deal description section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:Exhibition is available from 5:pm to 9:pmLast entry permitted at 8:pm.However, if you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from *** via Ticket *** please reply to me there if you have any further
questions.Regarding your complaint: I've issued a credit for the Groupon that you've inquired about. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hi ***
*Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that our merchant did not honor your GrouponI see that we have already issued you a refund in Groupon
Bucks.Please let me know if you have any additional concerns.Regards, ***ManagerGroupon Customer Support

Hello Wayne,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: This Groupon voucher can still be used with
the merchant for the amount paid toward the listed goods/serviceWhen you initially contacted us regarding this voucher it was eligible to Trade In toward another purchaseAt that time we initiated the trade in and advised you would have until two weeks post-expiration to trade in the voucher.Since this voucher expired on 11/14/we are unable to offer a trade in any longer.On the original screen where you made this purchase, http://www.groupon.com/deals/pearle-vision-nat-3, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Not Valid for Ray-Ban, Oakley, Maui Jim, other offers, or with insurance"I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase date.If you have any additional questions, please reply to me via my direct email (Ticket #70200569).Thank you for your understanding.Regards,Robb CManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: The Groupon Bucks you were issued for this voucher have already been used toward another purchase on your account.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I would first like to apologize for the
trouble you've had trying to schedule an appointment with Mak Massage as this is not the experience intended for you or any of our customers As a one time courtesy I have refunded you for the full purchase amount, please allow 7-business days for this to be reflected in your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: We cannot apologize enough for the
frustration with this issueIt's never our intention to add to the complications and I want to make sure we've done everything we can to make this right.While we are unable to issue any refunds back to your credit card for more than what was paid at the time of purchase, I do understand that this put you at a disadvantageNot only did you not have your tickets but you were left to pay full price at the parkYou have been refunded $back to your *** and an additional $was added to your Groupon Bucks as an apologyI have now issued an additional $in Groupon Bucks to help cover the full cost of these tickets.I know that this isn't ideal but I wanted to make sure we've done our best to make up for this experienceI will also be following up with our representatives to ensure we're addressing customer concerns with diligence and appropriate actions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Regarding your complaint: The merchant refusing to
honor the voucher for Two Hours of Moving with Three Movers and a Truck. We apologize for any frustration, and a refund has been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket# ***.Regarding your complaint: I'm really
sorry for the frustrating experience you hadI see based on one of your previous contacts, that a full refund for one voucher was processed back to your Groupon account on December Based on the notes we have, I believe we intended to refund both vouchers, so I've gone ahead and issued the second refund of $to your Groupon Bucks account.Unfortunately, any funds you paid directly to this merchant will have to be refunded by themWe do not have the ability to issue a refund for a fee that was not paid to GrouponHowever given your situation, I see that on December we did issue additional Groupon Bucks to help compensate for the shipping charges.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I see that we've already issued a full refund to your credit card for the vouchersPlease allow up to
business days for this to be reflected on your statement.I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your refund request for the order# : ***I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support