Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the attempt to resolve this issue with at the minimum, a match of Groupon Bucks to the $in cash I ended up payingHowever, this still does not get around the fact that I do not want Groupon Bucks as my resolution - the $cash I had to end up paying the 3rd party is what I want to recoupI would rather Groupon take back their Groupon Bucks, and corporate write a check out to me for the $of cash that I paid for this vendor that Groupon is having issues withI do not know what the issue is between Groupon and the vendor, but I believe it is Groupon's responsibility to either resolve it, or immediately contact all recipients of this voucher to not physically go down to this vendor until the issue is resolvedIf I had decided to not pay the cash for the car detail, not only would I have wasted both time and money for the gas ride there (to hours round trip drive), but I would have also missed my airline flightThis wasn't a simple choice of just shrugging and going home when the Groupon didn't work, and I'm sure many others face this dilemma when attempting to redeem this voucherI've attached a copy of the receipt that was issued to me by the vendor for the car detailI hope Revdex.com can expedite this resolution of a $cash refundThank you(***.jpg)

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: My colleague *** has already issued a full refund to your original form of payment on 5/23/We consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I have notified a Merchant Support specialist
who is reviewing your requestPlease stay tuned for an update via email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was eventually able to get help with my problem, but it took multiple weeks and at least different customer service reps to finally get the help I needed. I am marking this as resolved simply because I was eventually able to purchase the Groupon, but their customer service is terrible and needs worked on. The problem of not being able to purchase the deal was on their end, not mineI know how to purchase a Groupon because I had been using my husband's account for years before opening one of my ownOne of their reps promised to assist in purchasing the deal if I sent confirmation of my credit card info, which I did, but then a different rep wrote back and instead just told me "there won't be a quantity on this since you can only purchase one." It was of no help whatsoever, so I wrote again. Then I got yet another rep telling me to "clear my cache", which I do nightly. They never honored the agreement of helping purchase the dealOnly when I contacted the Revdex.com did they fix the page so I could purchase the deal. Groupon's customer service is absolutely horrible, and I doubt I will give them my business in the future
Sincerely,
*** ***

Complaint* ***
I am rejecting this response because: I did did as you said and I book something else and spent more money I was in Fort Lauderdale for one weekendI bought a day cruise They cancelled all weekendNow I am working on NYC I can not give it to anyone Or use it I was in a vacation/rehab for my backThe cruise ship company contacted you times to give me my money backNO response from grouponThe cruise company actually gave me the tax and duty free money right away Great service on their part horrible on groupon This is all stemmed back to the money I requested back I want all of it I am not doing another groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble during your
massage session.I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm sorry to hear that these tickets were purchased by accidentUnfortunantly the deal that was purchased is final sale and we aren't able to issue a refund for the order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Hi ***Thank you for your response and your attempt to make this situation right. I appreciate your offer of $Groupon credit, however that does not rectify this situation for me. I understand that we were misinformed and these optional tours and upgrades were not included in our package. I think you would agree that the details of the website are unclear as to what is included so my significant other and I both contacted Groupon to ensure we understood the packageAs I’m sure you’ve uncovered in your case review, we were both independently told that $1,($x 2) worth of upgrades were included in the “upgraded” package. I felt that our request of a refund of $for the flight transfer was a reasonable resolution for both us and Groupon. I was beyond disappointed when my significant other and I spent over an hour on the phone to be offered a $credit. I still feel that a refund of $per person is what will make this right. Anything less will ensure the loss of two Groupon customers
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***Regarding your complaint: I have issued Groupon Bucks for the unused voucher.I’ve provided more specific instructions in my direct email to youIf you
have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:We have issued a full refund back to your
original form of payment on 7/7/I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like this issue has already been
taken care of, but if you still need assistance, please let me know!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hi Max, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]. I’ve provided more specific information in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Christy *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I'm sorry for the confusion regarding the
Traof the *** Club deal that you purchased This is never the experience that we want you to have. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Product IssuesI’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I double checked and it appears that you were
already provided with the credit card refund on 12/29/as per your request. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886349, and find that this resolution is satisfactory to me
Sincerely,
Adrienne ***

It is not just about the items that I never received, but the groupon bucks that went missing from my account after the sweet sweat belt errorAlso, please feel free to respond to the Revdex.com emailThere is no need just to respond to my personal email. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s***.Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support