Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about your *** Tickets purchase.I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Usually we do not offer refunds
for promotions which were not appliedHowever, I've made an exception and issued $in Groupon Bucks to your account as a goodwill credit for use towards your next purchase.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Per the shipping information, your
items have been delivered.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I have reviewed your correspondence with us
regarding your disappointing stay at the *** Host Resort.After your initial contact with us we contacted the hotel on your behalf and they informed us that you had stayed for the full duration and had no customer notes of complaint with the front desk and denied the initial refund request.After we requested additional information from you we were able to get in touch with the manager at the hotel and get a full refund approved which was processed to your original form of payment on 9/4/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund Or Exchange IssuesI’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***9There are no deal alerts for this dealThere have been no deal issues raised for this dealWould you like to raise one?[+] Show Customer Information[+] Show Purchase Information[+] Show Voucher Information[+] Show Shipping Information[+] Show Deal InformationLifeline AppI Need to Chat!Subscription Center*** SubmitCyberSource Getaways RadarCustomer *** Manual M&MAdmin SearchReferral Code, Permalink, or Name FindFull Name*** FindEmail Address*** FindOrder Number*** Find *** ID / Groupon # (with dashes) / Redemption Code (without dashes) FindShopping Cart ID FindPhone # FindBilling ID / Profile ID FindTransaction ID / Request ID FindFind Redemption Code for Groupon # FindGift Card Code FindGTG Order # FindRate Apply macro

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I have issued you a refund of $for the
additional chargeI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.comYour reference number for that email is ***Regarding your
complaint: Your order has been refunded. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** * Supervisor Groupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:It looks like your issue was resolved as
requested and your refund has already been processed to your original mode of paymentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble during
your vacation.I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com through the ticket # ***.Regarding your complaint: I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from *** via Ticket *** please reply to me there if you have any further
questions.Regarding your complaint: It looks like this issue has already been taken care of.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** SupervisorGroupon Customer Support

Complaint: ***
I am rejecting this response because:I was first offered $in store credit and I asked to speak to someone in regards to getting the credit back on the card I usedOf course, Groupon never called me back and I had to call them several timesI absolutely will not accept only $in store credit when I was first offered $in Groupon store creditIf I don't get actual cash back on my card, I will only accept no less than $in store creditThis was the fault of Groupon, not mineThey should be liable for advertisement and they have the worst customer service.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/19) */
Contact Name and Title:***, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
Most Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on 5/However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today
I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment
Please allow 2-weeks (or sooner) for your return to be received and refundedWe'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedOf course, if it's been more than weeks since your return was marked as delivered and you haven't received your refund, please let me know!
If you have any questions in the meantime, please let us know
Regards,
***
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:1.) I did not receive the promised email from Groupon mentioned in their response. 2.) I cannot resolve this issue with my bank unless they receive acknowledgement from Groupon to refund the money
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress. Thank you for your
understanding.Regards,*** ** Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I apologize
for the trouble you've hadIt sounds like you may have redeemed this Groupon by mistakeI've gone ahead and unredeemed this for you.Fortunately, even after the promotional value expires, the Groupon is still worth the amount you paid for it, in accordance with Groupons terms of serviceFor example, if you paid $for a $Groupon, after expiration that Groupon should still be worth $toward the products or services originally offered in the dealFor this reason, we aren't able to offer a refund or credit for expired vouchers.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support