Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint:I'm going to loop in a Getaways
specialist to review your case for further consideration.Please stay tuned for an update via emailThank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hey Vanessa,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Diane *and your Ticket # is ***.Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Diane will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your rejection: I have issued a full refund of $to your original form of paymentPlease allow up to business days for this refund to fully post to your account.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: A full refund back to the credit card
you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like this has already been taken care of by one of our representatives and issued $refund
in Groupon Bucks to your account I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund StatusI've just converted this into a full cash refundPlease allow to business days for it to show up on your card statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your
understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, we are so sorry about the experiences that
you have had with your recent Groupon dealsThis is never the experience that want you to have, and we appreciate feedback like this so that we can work to ensure we are working with merchants who will deliver a fantastic experience to you.In reviewing our recent communications with you, it looks like we were able to refund you for both the massage and wine tasting deals by crediting your account with Groupon Bucks, and I have gone ahead and issued a refund for the massage deal as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected] your complaint: I am sorry for the trouble you encountered with redeeming this GrouponAfter the day of your purchase, we are only able to issue
refunds if the event has been canceled or rescheduled for a date that doesn’t work for youYou can still give this away as a gift if you decide it is something that you no longer would like to attend. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer SupportTell us why here

My clarification from the business response was not acceptableA full refund would be acceptableThis company is terrible for not taking care of its customerStating to give away as a gift is not acceptable eitherI am telling everyone I know how terrible this company is

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund of $30I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can confirm that your refund processed
successfully on 03/You should have received an email confirmation shortly after this refund was issued. The credit of $is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hey Rebecca,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there was a delay
in providing resolution to your issuel see that your voucher are all shared with you on December 4th and you have acknowledged that you were able to print these vouchers.On ticket *** our Account Specialist informed since our Terms of Service were violated the account has been closed and we will not review this decision for reversalIf you would like to review these terms please visit https://www.groupon.com/terms.If you have any additional questions, please reply to me at my direct email to you.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I've issued $in Groupon Bucks for the
promotion code issue plus issued full refund for the defective 'Power Magnetic Posture Support' order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected] your complaint: Refund Or Exchange IssuesI’ve requested more specific information to be able to locate your account in my direct email
to you via Ticket *** please reply to me there and I'll be happy to review your most recent comment and all internal Groupon correspondence.Thanks for your patience! I look forward to helping you further.Regards,*** *** *ManagerGroupon Customer SupportTell us why here

Initial Business Response /* (1000, 7, 2015/07/14) */
Hi ***
I'm really sorry, but unfortunately, because this Groupon expired so long ago, I'm not able to issue a refund to your credit card
For situations like this, we can only offer a credit in Groupon Bucks to help make up for any
trouble, so we've issued you $in Groupon BucksThis credit is available for you to use immediately and will expire in days
Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***
I truly appreciate your understandingPlease let me know if I can help you with redeeming any other Groupon purchases
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the credit as requestedI do see it in my account

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I am terribly sorry to hear about the experience you've had.It looks like your refund processed successfully on 10/to the card ending in ***It should appear on
your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards, *** *ManagerGroupon Customer Support