Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your refund request for order # *** *I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued a $in Groupon Bucks for the tax amount that was charged by the merchant. I’ve also
emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Our Groupon Stores Merchants are solely
responsible to purchasers for the fulfillment, delivery, care, quality, and pricing information of the advertised goods and servicesHowever in circumstances where the merchant is unable to fulfill their responsibilities such as issuing a return label to return defective or poor quality items which are eligible for returns we do have a support team in place to assistThis was escalated to our Goods Marketplace team and they resolved the issue on 9/21/by issuing a full refund to your original form of payment It can take up to business days for this refund to process to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/21) */
Contact Name and Title: manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@groupon.com
Typically, we're only able to cancel a Groupon within days of purchase (unless stated otherwise in the Fine Print)It looks like you purchased
this between June and June 30, however, so I'm happy to take care of it as a part of our 100% Money Back Guarantee
I've just issued you a full refund and removed this Groupon from your accountYou may need to allow up to business days for this to be reflected on your statement
Please let us know if you have further questions, or if there's anything else we can do for you

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Sorry for any trouble with this deal. On the original screen where you made this purchase, http://groupon.com/deals/get-air-freehold, we
included a "Fine Print" section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"All goods or services must be used by the same person for jump pass options."I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.Keep in mind, if you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.If you have any trouble with this, please let us know.Please let us know if you have any other questions or if there is anything else we can do to help.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005146, and find that this response does not fully address my complaint however it is not worth any more of my timeIf I ever purchase anything from GROUPON in the future I will keep in mind that they allow vendors to sell from an empty cart meaning that I cannot be assured of receiving it according to the info they provide at the time of purchase Thank you very much for your intercessionWithout it I would have continued to be ignored by GROUPON You may consider this case closed.
Sincerely,
Teresa ***

Hi ***
Thank you for your email and my apologies for any trouble you have experienced.As we explained, unfortunately, we aren't able to purchase the deal for youWe're only able to offer a limited number of Groupons for any given deal, and this one sold out pretty quickly, I'm afraid.To help
make up for the trouble, I have issued an additional $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.***I know the Groupon Bucks issued will not make up for the disappointment faced with this purchase, and we are very sorry for the inconvenience caused.I sincerely hope you find your next Groupon experience to be more enjoyable! Thanks for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Allie,We've sent you a separate email to help resolve this issue You can reference Ticket We were unable to locate your purchase with the information you provided here so we've sent you a separate email requesting additional information so we can further assist you in
this matter.We look forward to hearing back from you.Regards, Brendan H.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I have responded to you in
ticket ***Please respond to me there. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***Regarding your complaint: I'm very sorry
for the trouble you had redeeming this voucher with the businessWe appreciate customers letting us know about any unfortunate situations of this nature so that we can address them with the business to ensure they don't happen againDuring your Live Chat with one of our representatives on the day of our appointment, I see that you accepted our offer to trade-this voucher in for a new one. I've checked your account and it appears that this Groupon was not traded in and was actually redeemed with the business on October 10thIf this seems like it may be an error, please let me know and I'll gladly investigate this further.Unfortunately we do not have the ability to issue any compensation for a customer's time or personal resources spentThat said, we know your time is limited and don't want you to be left with that experience. I've just issued a $credit in Groupon Bucks to your account to help make up for the troubleThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thanks for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: It looks like this has already been
taken care of and your Groupon has been refunded on 09/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears we issued a refund to
Groupon BucksYour refund of $was processed to your accountThe Groupon Bucks are available to use right now. I’ve provided more specific instructions about your refund in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: What they're saying is not true It did say that I had an ocean view, in fact it is the only reason why book the hotel in the first place Also the ad mention free parking which I did not receive, and of course they seem to leave out in the reply The $was supposed to be including all taxes and fees also as I stated I was charged additionally $ when I got to the hotel I'm disgusted by the customer service at Groupon I stay in many hotels monthly and have never had to complain beforeI did not receive what I paid for Did not get a queen size bed as I paid for instead I got a two doubles and NO ocean view.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I have issued a refund for this voucher to
your Groupon Account.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
HManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: How can you sell this to me when my account holding status says I live in Pittsburgh? You made a mistake and didnt advertise it correctly advertising is a crime Do you seriously want me to take this to the next level? I was an excited new customer Now, Im a bitter former customer Im sure many more will follow SUIT
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11132578, and find that this resolution is satisfactory to me
Sincerely,
Rebecca ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: I have found your purchase in the Groupon
account associated with email address *** you didn't receive the email stating that your Groupon is ready because there was a typo in the email address you enteredI have also provided the details about delivered product in my email. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support\Tell us why here

Hi ***,Thank you for reaching back out to us through the Revdex.comI have fully reviewed your correspondence with our previous reps, and I can see that there were a series of misunderstandings on our part, for which I am truly sorryOn the original screen where you made this
purchase, http://groupon.com/deals/queen-***-events-27, we included a "Fine Print" section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Valid only for option purchased" This stipulations limits that you can use this Groupon voucher only on October 1st, 2015.However, your refund was successfully processed on our endThis means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. Once your bank receives the money, they will attempt to deposit the money into your accountYou can contact their claims department to locate this refund. If the bank is unable to get the refund to you, they may refuse the refund and return the money to GrouponIn this rare case, it could take up to days for the money to be returned, depending on your bankIf you do not receive a refund from your bank's claims department within days, please let us know and we'll investigate further.Thank you for your patience and understanding. Regards, *** N.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***