Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, We need information to validate the
accountWould you please provide the details regarding the charges on your last order you placed in Groupon to my direct email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
Dear Mr***Thank you for your nice reply unlike all the other people who I talked toI didn't receive the instructions that you mentioned in email yetAll I received on my inbox is the same message that you sent over Revdex.com's message boardPlease send your email again
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Although the tickets are finally ready to print, they were not at the time frame givenIt states:How G-Pass Works: Your G-Pass will be ready to print hours after the deal endsPrint the G-Pass and use it to enter the venue directly; you won’t need to redeem at will call. This did not happen because when I purchased this item the deal ended within hoursYou need to change the way this works and stop misleading people by telling them that they will have tickets within hours. I would appreciate a partial refund for the lies that were published on the websiteI shouldn't have to wait weeks after a purchase to find out where I'm sitting
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:as per the instruction at the time of purchase, the item was not available for shipment until 5/ I did everything as instructedI also received an email from Groupon which said a refund was provided, however, that wasn't the case On top of it all, there were no contact phone number for Groupon I had to go to the app and try to get someone to speak with me via chatSupport was reluctant to communicateI finally received a call, customer service rep did no research then said I received a refund and there is nothing she can do. Why am I being asked to reach out to the third party? My business was with Groupon who's responsible for customer satisfactionAccording to the reviews I'm reading I'm not the only person being robbed NOT SATISFIED WITH THE BRUSH OFF RESPONSE
Sincerely,
*** ***

Complaint:
I am rejecting this response because:
Sincerely,
Armando ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Billing or Collection IssuesUnfortunately,
we will not be able to process a refund here as we are outside days from the date of the purchase in question.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I
apologize again for the troubling experienceIt looks like a full refund for both vouchers was issued back to your original form of payment on August during your conversation with one of our Supervisors.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *Manager Groupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I am truly sorry to hear about the experience you had with this GrouponTo help make up for the trouble, I
just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement. I hope this helps to right the situationWe love having you as a customer and want you to continue to love using Groupon Your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to try and prevent them from happening again.Thank you again for reaching out to usPlease let me know if there is anything else I can do for you through the email I've sent you directly. Regards,*** *ManagerGroupon Customer Support

Complaint: ***
***I cannot stress to explain over and over again that regardless of the situation, the facts of the matter is that I would gladly present items I know I haven't received but Groupon does not even allow me to log into my own account to view ALL of my order history because I have such a large one; this is out of my control, ironically you can't even go back in my history as you said yourself to pull my ordersThis says very little about the appropriate functionality of Groupon.com, it just isn't organizedAnother fact, I have sent numeours items for returns with their each return label in separate packages as Groupon prefers, and yet it is still impossible you say to locate these tracked returns that should be scanned and awkcknoledged by your workersThe $is way below what I know I have at a lossEach order I place is easily in the hundreds so over my 50+ orders (even thought there have been way more), that is already way over the low $amount that I am even considering as a requested refundTherefore, that is the only offer I can truly accept in this situation that proves to show Groupon's services are a complete mess and should attract the attention of other agenciesIt is unimaginable the amount of money Groupon makes daily if not monthly by performing in such ways with other customersIt is not fair; it is also unfair that when placing an order Groupon takes the money out of the account in less than hours but then sends (not all) items weeks laterIts the first company I ever dealt with that did this; many other online stores charge you once the item ships, I even have family members that complained about the same thing when we all signed up to be Groupon members but we dealt with it until it got messy. My $offer stands as is and while you may not be able to issue a refund to my credit card on file because it is not a return, I know that on behalf of Groupon you can send a check in the mailIf this is something you cannot offer, then perhaps someone above your position can do so and then the case will be closedI do not want to but if I have no choice I will turn to state officials where I reside and perhaps even federal for online business transaction fraud to obtain not only the $but maybe even close to the thousands that I have lost.
Sincerely,
*** ***

Hi ***I was asked to look at your issue submitted from the Revdex.com.I have reviewed your previous communication with usOur records indicate the merchant approved a refund for of the nights of your stayI have refunded you for the last nights for your reservations at
*** Plaza Niagara Falls You should see separate refund for $to the credit card ending in *** Please allow up to business days for the credit to appear in your account.The other order was purchased using ***To refund to the original form of payment I need the last digits for the card that was charged or I can refund it to Groupon BucksPlease let me know how to proceed.Regards,*** **Manager, Groupon Customer SupportTell us why here

Hello Juliana,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mani *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Since these were purchased 5/3/17, we are
outside of the day refund windowIn your case though, we would like to offer you the option to take advantage of our trade in options.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***I'm sorry to see nobody has reached out to you yetI've reviewed the matter and have connected with the appropriate partiesI have sent another email from ***@groupon.com, providing you with more details.To ensure we stay in touch and assist you in the most efficient way possible, please relay any additional concerns to me directly, by replying to the ***@groupon.com emailYour reply will come directly to me, rather than updating your Revdex.com submission, allowing me to respond as quickly as possible.For your reference, your ticket number is ***Regards,*** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I'm still very disappointed with the way this was handled. It is still impossible to have communication with any one person. You send an email to a pool of people and someone will hopefully respond (but NOT in a timely manner). I have yet to see if I will be refunded my full amount that I paid or whether they will try to only reimburse me for the amount of the product I never ordered. I wish they would learn to communicate better in their emails. Their response saying they don't "offer exchanges or replacements" puts a spin on it and makes it sound like I did something wrong. As if I ordered the wrong thing, which is very much NOT the case.I guess my only option is to wait and hope they make this right and refund my full amount.
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here