Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I checked to see that there were orders
refunded to Groupon Bucks with a total value of $Unfortunately, we are unable to reactivate your accountHence, I've issued a refund of $back to your credit card ending in ***It should appear on your statement as a refund from Groupon, IncPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I can see that the order has been refunded to you on 08/04/back to your account and you would have received an
email regarding the sameThus kindly check your account to confirm on the refund.We completely apologize for this situation and sorry for the trouble. Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Before proceeding further, could you please confirm that you've submitted the *** voucher to the merchant
when you visited the location. I’ve also emailed you directly from ***groupon.com via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: On the original screen where you made this purchase, http://groupon.com/deals/gg-pink-tulip-daffodil-mixed-flower-bulb-collection, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"After purchasing this deal, you will need to visit the website listed on your Groupon voucher to complete redemptionSee voucher for more information."We provided the merchant's contact information on your voucher after purchase Unfortunately the bulbs were not repurchasedYou can still order your bulbs from the merchantPlease contact New Product Solution at *** or ***. I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Contact Name and Title: *** *., Manager
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
It appears you are not the
account holder of the Groupon account in questionFor security purposes, we are unable to access or discuss anyone else's account without their direct consentPlease have the owner of this Groupon account send a request in a separate email, using their email address associated with their Groupon accountThe sooner we hear from them, the better we can assist
Regards,
*** *
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: In searching our site, I am unable
to locate a deal that we are featuring a discount for your business forHowever, I was able to locate a business page: https://www.groupon.com/biz/rochester-ny/healing-haven-massage-and-wellness-1Gro...⇄ offers customizable pages in the Groupon marketplace for almost all local businesses in the United StatesThese pages are free, publicly available, and are similar to phone book listings. Given that these pages use factual information, each page will contain information relevant to a merchant's business.If you find that the factual information on a Merchant Page is incorrect, Groupon is happy to update the business name, address or phone numberYou may also wish to claim your page and manage the content on the listing and highlight the unique aspects of your business.If you have any further questions or concerns, please feel free to reach out to our Merchant Support department at ***They are available Monday through Friday from AM to PM, CST.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble
*** ** *** The Next Level deal that you purchased from us.Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchaseUnfortunately, this Groupon is final sale, so I am not able to issue a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: On the original screen where you made this purchase, we included a Groupon Getaways FAQ section on the
deal pageThis section will always include all conditions of the deal that you should know before making your purchase.The final restriction in the FAQ section listed as "Groupon Bucks can be used toward the purchase of anything on Groupon.com except for gift cards and other Getaways Market Pick reservations"I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I'm really
sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on November 24.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi Adrienne,Thank you for reaching back out to us through the Revdex.com and I'm sorry for any trouble. It appears one of our managers did issue a refund of $back to your credit card on 10/Your Groupon account where this purchase was made is under the email address [email protected] confirmation of this refund went to that email address. If there is anything else we can help you with, please let us know.Regards, Megan SManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complain, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards,*** C Manager Groupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/25) */
Contact Name and Title:***/Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
After days from the purchase date, all sales are finalHowever, to make this right, we're issuing you $in Groupon BucksYou initially had a $discount coupon, so your total purchase amount was $rather than $This credit is available for you to use immediately and will expire in days
Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a fair responseI am disappointed I had to open up a Revdex.com case to receive it, though

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***,As mentioned in our earlier emails, we will always do everything in our power to help our customers to use their Groupons, and customer's satisfaction is our prime focus always.However, in this case, we have already done our best to assist you and have provided you with the best solution
available in this circumstanceSince we are unable to process a refund for the requested groupon, we suggest gifting to interested friends or family membersWe love having you as a customer and want you to continue to love using GrouponI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedLet us know if we can help with any other Groupons.Regards,*** V.ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I see that we have processed a refund in
the form of Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I will accept the $reimbursement, however the return for refund was originally denied by Groupon, therefor I had to send it in the manufacture for a warranty replacement, which cause me more money. Therefor I cannot accept the offer for a return for refund because of Groupons poor customer service and response time
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleagues on March 23rd and April 13th In these tickets, we stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding the complaint on your compromised account;I'm so sorry for the confusion! It sounds like emails from our Account specialist team may be missing your inbox.We did receive your email on 03/and we sent a response on 03/We typically reply to customer emails within hoursIf you ever encounter this problem in the future, please check your spam folder as our emails may be ending up thereI also recommend adding *** to your safe-sender list or white-list.I know how frustrating it can be to wait for a question or concern to be addressed, so I've copied our reply to your original email below in case you are unable to locate itMy apologies again for the confusionPlease let me know if you need anything further.Regards,*** **ManagerGroupon Customer Support------------------------------------------------------------------*** *** ***Mar 10:pmHello ***Thank you for your patience in this matter and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.Additionally, I have issued a refund for the Groupons purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your account.If you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the troubleIf you have any additional questions, please let me know.Regards,***Account SpecialistGroupon Customer Support"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support