Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I can see that you have been working with
our Support Staff already and in fact have recently emailed with one of our Supervisors, *** who is still working toward a resolution for you*** has since started with working on our end with our Goods Team and the Vendor from whom we acquired these Goods to make this right for youThat we do not yet have a resolution is regrettable but it is not for lack of effort and I suspect they will have a fix for you within the next few days. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: You continue to represent this companies business After more research I am seeing other ratings from consumers saying they are having the exact problem Groupon is able to get in touch with *** *** ** *** - but you will not help me get in touch with them They do not answer my calls or emails We are out over $
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the confusion.I see, three orders of *** *** *** *** Groupon Live deal processed and are nestled in ***@ymail.com Groupon account.When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we were continuing to attempt to process your order.In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account.You should have received emails confirming these purchase with all the information you needIf you don't have that email, you can also find a breakdown of the transaction for any Groupon you've purchased right in your account.I've reviewed your request, but will not be able to issue a refund because your vouchers are final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-big-church-night-out-2.We never intend to upset our subscribers, and we genuinely appreciate your thoughts.Please let us know as soon as possible if there's ever an issue preventing you from redeeming your GrouponWe'd love to help!Thank you for your understanding.Regards,***ManagerGroupon Customer ***"Regarding your rejection: At the time of purchase, these fees were listed on the deal page as final saleI can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for these purchases.However, as you're a loyal customer of ours, I truly do apologize for the inconvenience, and sincerely with this hadn't been your experienceI know this is not the desired outcome, but I have issued $in Groupon Bucks to your accountThis is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this natureGroupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 09/01/You should have received an email confirmation shortly after this refund was issuedYour refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThe amount charge was $totalWe provided a prepaid shipping label for you to mail the item back for a refundThis was not deducted in the refundYou were refunded the full amount of $Unfortunately, we are unable to offer replacements or reship items, which is why your returned product was refunded.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: It looks like *** was able to send you
all of your unused Groupons on FridayPlease let me know if you require any further assistance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 11/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***l,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket *** it was stated:"I do apologize that this has happened and there was a misunderstanding.The misunderstanding comes in with the fact that the chat was disconnected and we have to gain your permission to move furtherI do understand your point of view, but we have to adhere to our procedures too.Per your chat:*** *** I do apologize I cannot refresh the dealDo you have any other billing info that you might want to use? I will delete this failed order and please repurchase itI'll stay online for you.However, the chat was disconnected and no additional changes were madeGiven the initial question was not answered.We did issue the adjustment and must advise that we are creating an exceptionHowever, each contact is dealt with on a case by case basisIf a situation arises in the future, we are more than happy to evaluate that case, at that time, to see if there is anything we can doGiven the exception still stands.I apologize for any misunderstandingThe representative did email you, however, there was no follow up to the chat disconnected email and for this, I apologize.What I have done is issued $in Groupon Bucks for the misunderstanding for you to use towards your next purchaseThe Groupon Bucks are immediately available to use and are good until 05/06/2018.Thank you for your understanding."Regarding your complaint: I absolutely understand your frustrationI do see that we did ask you specifically to repurchase this deal while the live chat agent was connected to youHowever, the chat in ticket *** was disconnectedThe agent immediately followed up with you via email, but did not receive a response.Our system generates an order confirmation email for every purchase that is processed, as well as any that do not processWe can confirm that both order confirmation emails were sent to you directly on September 2nd at approximately 5:PM CSTAdditionally, the two orders that were placed were initiated four hours after your original contact with our agent in ticket ***.I can also confirm that another representative refunded your duplicate purchase on 10/20/back to your original form of payment.In regards to being informed that you can no longer receive refunds from Groupon: While we were happy to make an exception for you on 10/20/17, please note that we will be unable to provide further exceptions of this case in the futureHowever, we are more than happy to assist with refunds that fall within our standard return policy should you require one.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAt this point, we must consider this issue resolved.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I just issued a full refund back to
the credit card you used for this purchase instead.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello Arthur, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] you have any additional questions, please reply to me
thereThank you for your understanding. Regards, Ponkannan *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Unfortunately, I wasn't able to locate
your account using the information you provided hereI'll request more specific details in a separate email to this email address so we can locate the account using any other email addresses you might have and take a look at the purchase and refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: I have forwarded the response to Groupon from the shipperThe shipper is confirming it was not deliveredThe company needs to refund me, period
Sincerely,
Cathy ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund request for
order #*** which was purchased by mistake.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: no email was ever receivedPlease send directly to ***@gmail.comI also have an issue with an order, for which two of the main components were left out of shippingThis is an on-going issue with Groupon!
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: It does look like the refund was already
processed back to your card on 11/23.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103114, and find that this resolution is satisfactory to me
Sincerely,
Indra ***

Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comIt looks like this has already been addressed as I see a full refund
was issued to the original method of payment, on 08/07/2017, in the amount of $I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support