Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, we apologize for your experience so farIf
you are still having trouble redee*** the expired Groupon at face value with the merchant, we recommend contacting them again directly using the information below. Google Express Customer Support: *** *** * *** ** https://support.google.com/shoppingexpress/contact/contact_us I’ve provided more specific instructions in my direct email to you. If you have any additional questions or if the merchant still does not reply in a timely manner to your contact through the information above to them, please reply to me there.*** *Groupon CS Manager

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am truly sorry to hear about the
disappointmentWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your *** *** Cleaning voucher for Groupon BucksAfter we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InIf you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from *** via Ticket ***…please reply to me there if you
have any further questions.Regarding your complaint: I have provided updated information in my email to assist your bank in tracking your refund.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund for CTTW Diamond Engagement Ring.I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I'm sick and tired of the run aroundGroupon obviously does not care about a customer's experience, as I have had to be a witness toThe customer service rep from Groupon did not care that I requested this situation be escalated to a manager, and is only looked at by a manager now because the Revdex.com got involvedI was mistreated by a company I trusted and so I feel cheatedGroupon needs to remedy this to my satisfaction, otherwise they will feel they can get away with treating customers any way they want
Sincerely,
*** ***

Hi ***,
I'm really sorry for any trouble this has causedI checked your order and can confirm that we've already cancelled your order for "Hot Buy: Sealy Highfield Plush Euro Top Mattress" and issued you a full refundPlease allow up to business days for this to be reflected on your
statement
Thanks for using GrouponPlease let me know if there is anything else I can do for you
Regards,
*** **
Manager
Groupon Customer Support

Hello Miguel,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about your expired vouchers, I am reaching out to you directly for more details to ensure you get a chance to use them As stated previously, it is not our policy to refund expired vouchers I am very sorry for the frustration but because this exception has been made previously, we will not be able to honor your additional refund requests for expired vouchers If you need help redeeming, please be sure to follow up with me directly as I would be happy to assist with that If you're no longer interested in using your expired vouchers for face value, you can gift them to a friend or family member.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Bethany *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: it appears you may have inadvertently
marked this voucher redeemed instead of following the redemption instructions included on the voucherMarking a voucher redeemed would not have redeemed your passes to start the day window unfortunately.Given you're a relatively new customer with us, we've just issued you a full refund and removed this Groupon from your account as an exception from the confusionPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: You were fully refunded to your
*** ending in *** on March 21, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any confusionSince this
was an oil change you were likely charged taxes related to the oil used in your carYou would have to work with the merchant regarding specifics about taxes applied to the service as tax laws vary from area to area.Each state and city has its own sales and use tax lawsIt is the business's responsibility to understand the applicable laws and to collect and remit tax for its deal accordingly when you redeem your Groupon.If you have any additional questions, please reply to me in my direct email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.We responded to you a moment ago via email from ***.Regarding your complaint: We have processed a full refund of $
back to your *** ending in *** on 5/4/Please allow up to business days for this to be reflected on your statementI will followup with the Acquirer Reference Number so you can contact your bank's claims department with this information so that they can retrieve your funds.We’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any issues regarding
the status of the amenities at *** Beach Boardwalk ResortAn email was sent the day after your purchase, approximately two months prior to the cancellation deadline for this reservation, notifying you of this issue.In addition to our email, as you stated, the hotel compensated you directly for the inconvenienceBecause they compensated you directly they refused to authorize any further compensation in the form of a refund of any amountWe are unable to offer any refunds for hotel stays unless the hotel authorizes us to retrieve funds which they were paid for the reservation.If you have any additional questions, please reply to me via the email which we sent directly to you, ticket ***.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***
No problemI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there via ticket ***Regards,*** *** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I have read over your Chat transcript
with *** and I sincerely apologize this experience and then our service so completely let you downI assure you this is not the typical experience either with our site or our staff that we want you to have nor that we expect you to haveI assure you this offer was very much a legitimate offer and we sold many thousands of them successfullyI am sorry was not your experienceAgain, I have read over your chat transcript with *** in full and will follow up internally regarding the level of support you received. Because you contacted us through Chat, and this can often be a a form of communication in which a greater level of miscommunication can occur, I wanted to also pass along our phone number in case this works better for you should you ever need to contact us in the futureYou can reach us by phone a.mto p.mCentral Time, seven days a week, at *** *** I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***
*** *** ***I apologize for the trouble you had
trying to redeem this Groupon for the face-valueNormally you should be able to take an expired Groupon to a business and use it for the amount that you paidI'm sorry to hear that this was not the case.I’ve also emailed you directly from *** via ticket #*** Please reply to me there if you have any further questionsThank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***I know you most recently worked with *** who mentioned that your account as being reviewed.Please look for a followup response from that same thread (Ticket # *** within the next hrs.I've placed an internal request to have this situation investigated in an expedited way and I'm so sorry for the delay.If you have any additional questions, please reply to the last email you received from *** and we'll have your concerns addressed in the same thread.Thank you,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I did go to my bank *** and provided them the information that was givenThey returned the money to me and I thought this was settledThis morning the money was removed as Groupon had rejected the chargebackThis is being pushed to the point I feel they are daring me to file small claims in Utah on themIf the money is not returned within hours I will need to take legal actionI have no other options it appears
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support