Groupon, Inc.

Hi ***
Good! We're glad this was able to be resolved to your satisfaction
When signed in to www.groupon.com, look for your name in the top right corner of the websiteIf you're signed in to your account, it will show "*** If you're signed in to your husband's account, it will show "*** For extra verification, you can hover your mouse over the name listed to view a drop down box of optionsClick on "My Account" and it will show the full email address you're signed in toThat drop down box also has an option for "Sign Out," so if you're signed in to the wrong account, simply click "Sign Out." You can then sign in with the correct email address
If you have any further questions, please let us know
Regards,
*** *
Manager
Groupon Customer Support

Complaint: ***
I am rejecting this response because I haven't received any direct email from the business and the issue wasn't solved - I still haven't received the item I have ordered, more than weeks after my original order
Sincerely,
*** ***

Hello, Can you please verify which items/credits you have not received? Can you specify by each item and date? Please let us know at your earliest convenience. Regards,*** *ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I am reaching out to you directly at te.le.***@gmail.com to assist with reactivating the account with a new email address All your previous purchases will be available in the new account so you will still be able to use any and all vouchers that have yet to be redeemed.Thank you for your patience.Regards, *** *ManagerGroupon Customer Support

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
C.ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/02) */
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
We absolutely understand that issues arise that may require the businesses we
work with to be temporarily closed, and after reviewing your previous correspondence, you certainly did stay in touch with us regarding your situationUnfortunately, since we weren't able to nail down a definite date that you would be able to resume operation, within two weeks, we had do take some action in the best interest of our mutual customersAfter working with our Merchant Escalations team, the decision was made to cancel the deal and issue refunds to any customers that had yet to redeem their vouchersThe decision was made solely because we were unable to tell those customers when they'd be able to use their vouchers, and we could not require them to wait for something to be determined
I am sorry you feel *** did not treat you fairly, and I will follow up with her regarding her interactions with youThe actions she took, however, were appropriate, given the situationWe certainly value your business, as well as the business from other merchants, and I'm sorry that this situation had to lead to a cancellation of your dealPlease understand that the actions we take are what we feel is best for both the businesses we work with, and the customers that purchase the vouchers
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is why I do not agree with the responseThere are customers that you are issuing refunds to that I have already given the service tooI would like someone to explain to me why the refunds that are not deserving to some falls back on me
Final Business Response /* (4000, 11, 2015/10/16) */
Hi ***,
Thank you for your reply, and I apologize for the delay in getting back to you
The refunds that have been issued were for any vouchers that had not been marked as having been redeemedI understand you spoke with ***, to make sure our records were aligned, regarding redeemed vouchersIf you have examples where customers were refunded, but you had marked their vouchers as redeemed, please reach out to our Merchant Support team at XXX-XXX-XXXXThey will be able to better assist you in making sure you are paid appropriately for all redeemed vouchers, and they can be reached Monday through Friday, from 8am - 7pm Central Time
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the frustration you have
run into while attempting to redeem your *** Cruise Line giftI would be more than happy to attempt to provide a proper resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: I have explained all the detail why I complainedI really do not understand why Groupon acted as a liarGroupon, please explained in detail
about this case, why you refused to report my purchase to ***Please do not just say that I already tell your reason in the previous emailPlease just clarify here in detail and let all others to take a look how you Groupon did and what you did
Sincerely,
Shan **

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***,Sorry for any confusionSince this was an oil change you were likely charged taxes related to the oil used in your carYou would have to work with the merchant regarding specifics about taxes applied to the service as tax laws vary from area to area.Each state and city has its own sales and use tax lawsIt is the business's responsibility to understand the applicable laws and to collect and remit tax for its deal accordingly when you redeem your Groupon.If you have any additional questions, please let me know.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: When a voucher has been purchased, it does not cover any taxes or fees that a merchant will calculateUnder our FAQ it states "Each state and city has its own sales and use tax lawsIt is the business's responsibility to understand the applicable laws and to collect and remit tax for its deal accordingly when you redeem your Groupon." For example, if you purchased a voucher for a restaurant, it is expected you still need to pay the tax and gratuity of your billThe additional charges you have incurred might have been from the taxes for the transaction, you would need to clarify with the merchant directly.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there was a delay
in providing resolution to your issue. l see that your voucher was not redeemed, considering your request I will issue refund for your voucher with a value of $to original mode of payment. We're happy to provide this refund to you, but please note the Fine Print on all deal pages, when buying Groupons in the future, as we don't want youto have this frustrating experience again.Please allow up to business days for this refund to fully reflect on your statement. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.If you have any further questions, please let me know.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Since I have submitted this response, they have finally answered my emails in regard to this
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Groupon has been investigating this issue for about months, and still has no solution providedI contacted the person in customer service who initiated the 1st investigation in March, and asked about the followups on the investigationBut I have never heard backIn April, I had to contact Groupon's customer service again for a solutionThe 2nd person opened another investigationStill I have never heard back since thenThe communication with Groupon is very difficult and painful, because the only solution they provided to me is just asking for details of the issue and opening an investigation for each time I contacted themNo meaningful solution is providedInstead, I had to spend a lot of time explain and describe the details to each one of them, though they said they recorded the whole conversation for each contact with themThe whole issue has costed me too much timeI am asking for a meaningful solution, instead of another investigationPlus, I purchased this golf course voucher in January with the intention of using it before the summer, because the temperature at Phoenix in the summer can be higher than 100FNow it is almost June, and I am still not able to use this voucher to play golfNow their response to my Revdex.com complain is asking me about the details of the issue again and asking for more time to start a new investigationThis is not an acceptable solution.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I still want proof of what was done that cause this
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I would first like to apologize for any inconvenience this situation
has caused you I have read all previous correspondence and I see that you were refunded for Swedish Massages at American Massage & Bodywork Institute It's unfortunate that you were unable to redeem this Groupon and more so that you were unable to contact this merchant to schedule an appointment Please understand that this is never the experience intended for you or any of our customers Your feedback, in regards to how this situation was handled, has been taken into serious consideration, as we are always looking for opportunities to provide the best experience for our customers.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comRegarding your complaint: I have notified a Merchant Support specialist who is reviewing your requestPlease stay tuned for an update via email. Thank you for your understanding.Regards,
*** *ManagerGroupon
Customer Support

Complaint: ***
I am rejecting this response because: I never entered my credit card information, so I should not have been charged for the purchase. The only information that I entered was the savings code to see if the discount was available. Groupon took advantage of the fact that I have made previous purchases and charged me without my permission
Sincerely,
Kristen ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comIt looks like this has already been taken care of as I see that you
were issued a full refund, in the amount of $31.04, on 10/12/This refund should reflect on your card statement in 1-business days from the date of issuanceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***Regarding your complaint: I'm sorry for the
trouble you've had with this voucher and that your Live Chat was accidentally disconnectedI see that your voucher was traded in on July 6, and you were able to choose a new voucher the same day. I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support