Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again
offer apologies for the difficulty you had redeeming your Groupon for "Three 60-Minute Massages." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 1/24/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original credit card and it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/04/22) */
Contact Name and Title:*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
I am so sorry for the trouble with this purchase
At this time, I have reviewed past correspondence we've had with you
directly and it appears your refund processed successfully on 4/to the original method of paymentIt should appear on your statement as a refund from Groupon, Inc
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement
Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status
I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out regarding your Merchant Page on our site. Groupon offers customizable pages in the Groupon marketplace for almost all local businesses in the United StatesThese pages are free, publicly available, and are similar to phone book listings Given that
these pages use factual information, each page will contain information relevant to a merchant's business.If you find that the factual information on a Merchant Page is incorrect, Groupon is happy to update the business name, address or phone numberYou may also wish to claim your page and manage the content on the listing and highlight the unique aspects of your business.If you have any further questions or concerns, please feel free to reach out to our Merchant Support department at ***They are available Monday through Friday from AM to PM, CST.Thank you for reaching out and please let me know if I can be of further assistance

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I apologize for the defective product. Most Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on 04/However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
I did reach out to Groupon and spoke to a representative and once again was informed that I would receive a full refund back to my credit card after being out on hold for a bitThe 3rd party company does not have a telephone number to call for supportHow about thisYou reach out to the company and have them call meI think that sounds fair enoughThis has nothing to do with my Groupon expiring since these are online classes and the third party company can verify that I have been “active” participantI will also submit some feedback via social media regarding this negative experience
Sincerely,
* ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com. Unfortunately we are only able to discuss an issue with the account holder
If the account holder contacts us we can take a look at the issue. Regards,*** **ManagerGroupon Getaways Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble, after
looking into your account I can see that the is an error in your refundWe're currently working to resolve this issue for youWe have refunded to your account manually and will be reflecting in your bank statement soon.As an apology I have issued $in your Groupon bucks account which you'll be able to use it for your future purchases.Thank you so much for your patience and if you need anything else in the meantime, please don't hesitate to ask.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I have reviewed all your communication with
Groupon regarding this matterI have gone ahead and issued a refund for the order charged to the card ending in ***Please allow up to business days for the refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Initial Business Response /* (1000, 5, 2015/09/04) */
Hi***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
According to our records, you've contacted us previously regarding similar delivery
issues with Groupon Goods ordersIn the past, we were able to issue a one-time refund for the mix-upHowever, because the tracking information for this order also indicates that this was delivered successfully, we are unable to issue another refundIf you have not already done so, we recommend that you file a lost package claim with the shipping provider
To prevent similar delivery complications in the future, we also recommend that you choose an alternate address, such as a friend or family member's residence, or a work address
Please don't hesitate to let me know if you have any other questions, and my apologies again for the difficulty
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like this was recently
refunded.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague in ticket ***.In ticket ***, it was stated:"Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm really sorry that you had to go through thisI have checked the previous conversations and I see that we have already refunded $to your Groupon accountThe Groupon Bucks have been used to purchase other deals.Once again I apologize for the hasslePlease let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: Sorry for the trouble.I do apologize we no longer have a customer service number however, if you would like to speak someone, we request you visit us at https://www.groupon.com/customer_support#contato request a call back for further assistanceThis call back option will be available from 8:AM to 6:PM (CST) Monday to Friday.These are the steps to request a call from Groupon:• Sign into your account at www.groupon.com. • Click the 'HELP' button in the top right corner of the page(https://www.groupon.com/customer_support#select-issue) • Please choose the order or the issue you want to address and click continue(If it is a general issue please click continue without selecting an order.) • You would be able to view the "Request a Call" tab just below the live chat box. • Click the word and fill in the details and submit as "Talk to Groupon".Unfortunately, we do not have any further delivery information beyond the tracking number providedMy sincere apologies that we're not able to do more to get this order to youOur Goods order gets fulfilled by third party vendors and merchants, while we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this item.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedAgain, I do apologize for the trouble of this order.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** * in ticket ***.Regarding your complaint: As previously stated, all Groupon Stores purchases are made through third-party vendors and not subject to the same refund policy as our Groupon GoodsThis merchant has confirmed they are accepting defective refunds.However, I understand that this has been a very frustrating situation, and I apologize for the inconvenienceI've issued $in Groupon Bucks to your account for the troubleGroupon Bucks apply automatically to your next purchases, and do not expire for days.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
The representation investigated my concern and confirmed what I already knew that the issue had been resolved after I registered the complaintIt will remain to be seen if Groupon's customer service is better should I have any future problemsThe representative stated, "Taking your suggestion seriously, all your future queries and requests will be address properly and timely resolution will be provided." I believe the representative sincerely wishes this to be trueHopefully, it will be
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** RManagerGroupon Customer ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: As stated by *** ** in your email correspondence: "Our Stores Support team has reviewed this case, but unfortunately, because this item is not defective, the merchant has the right to stick with the "Final Sale" stipulation listed in the Fine Print at the time of purchase.""The value and discount percentage listed on each deal reflects the regular full price for that product or service.If other businesses offer temporary discounts, have different standard pricing, or decides to change their standard pricing, we cannot foresee or control these changes or outcomes." *** also issued $in Groupon credit for the trouble. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
I was given a generic answer saying "we will look into it ", and told they reviewed and were unable to fulfill my request with no answer as to even whyA supervisor from their number (which is now disconnected by the way) had told me it would be cancelled and refunded and other than their generic policy, noone can give me any answers as to why The request for a cancel and refund was made before it was even in the hotels system...the hotel manager could see that and we had to prove we even had made an order with Groupon to check-in, when we told the front desk manager *** she was able to verify it wasn't in their system while we were staying at the hotel which is why we paid on a personnel credit cardBut this instance
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I just responded to Groupon and now I'm waiting on a return emailI let them know I contacted them numerous times and was told they cant do anything because it was a no refund purchase.I gave them the purchase information ..
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Regarding this particular deal, I
completely understand your dissatisfaction with everything that happenedI see that we have already issued you a full refund without return to the card with which you made your purchase, which is only rightAdditionally, as a form of goodwill I have issued you $in Groupon credit to your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support