Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com, Ticket #*** for reference.If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your complaint, and all internal Groupon correspondence.As mentioned in the other response you've received, the main issue is the amount of time that has passedThe hypothetical resolutions that you've
proposed are certainly avenues we consider if we're notified of a defective product within the first two weeks of an item's deliveryBecause of the timeline involved, however, there's nothing more that we can do to rectify the issueI'm sorry for any frustration that this news may cause.Thank you for your understanding.Regards,***Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hey Annie,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Unfortunately there was a problem processing
your order for the Playstation Since your account was previously inactive before this purchase, this order was held for review We could not confirm it was an authorized charge so we prevented the order from going through.We previously requested you to confirm billing information via emails on 5/11/and 5/16/ Unfortunately these details were not confirmed so we were unable to reactivate the account or assist with the failed order.I want to assist with reactivating your account to resolve this but we will need you to verify some billing information I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket *** it was stated:"Sorry for any confusionOn 10/you made a purchase for $using ***As an exception to our stated policy a refund was issued later that day in Groupon Bucks for the amount you paidYou made a purchase on 10/for $using the Groupon Bucks on your accountAfter this we returned the remainder of your funds $back to your *** ending in ***.I apologize if you received an email from our system that provided any confusing information regarding the amount of your refund."Later on in your email thread with ***, it was stated:"Thanks for the screenshot, I'll send this along to be looked in to and find out why it listed two forms of refund paymentFor an immediate theory, it could be that our system did not properly recognize the refund since this deal is "All Sales Final" and should not have been refunded in any formBecause of this it's possible the system encountered an error when creating the cancellation email you received and listed both forms of a refund that would have been possible.Since we did not collect $in funds from your account we will not be issuing any returns of funds beyond what has already been issued (the $we originally collected)I have issued $in Bucks to your account for any confusion caused by the email you received but we would be unable to provide any further funds."Regarding your complaint: I absolutely understand your frustration and apologize for the confusionWe did reach out to our internal teams with the information provided and confirmed that this is a technical issue on our end we are currently working to addressUnfortunately, it appears refund totals are doubling for some confirmation emails.However, in regards to your request and as stated previously, we will not be able to issue another refund on top of what you were originally refundedOn 10/11/17, you were charged the amount of $directlyWe have since issued a refund back to your Groupon account for that full amountSince then, you used a portion of that credit on other purchases and the remaining amount that was not used was credited back to the credit card you provided us in ticket ***This would have posted on your statement within business days of issuance*** also credited you an additional $in Groupon Bucks for all of the trouble.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Shipping inquiryI was not able to locate the
Groupon purchase from your ***@aol.com email address. I’ve provided more specific instructions in my direct email to youPlease reply to that email with the requested information so that I can locate this purchase and look into the situation furtherIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comSorry for any inconvenienceFor security purposes, we are unable
to address anyone else's account without their direct consentThe email address provided in your complaint is attached to an account under the name *** *Can you please confirm if the email address you've provided is correct? If there is an alternate email address that is attached to an account that has your name on it, please let us know and we will happily take a look furtherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint:Sorry for any inconvenienceI wasn't able
to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, ***
JManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I'm sorry for the issues that you have
had in trying to redeem your Groupon deal for *** *** EdinaThis is never the experience we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: We have issued the refund for this purchase, and given an additional credit to your Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, PLEASE reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the trouble you’ve had with this
Groupon.To make this right, we’re issuing you in Groupon BucksThis credit is available for you to use immediately and will expire in days. Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: our "fine print" that is listed on each
deals deal page is not any smaller than the printIt is listed directly underneath the "What You Get" section on our deal pages to notify customers of deal specific stipulations that aren't included in our general policyIn *** club case we included, " Not valid for membership renewalsValid for new *** Club members only; not valid for those with a current membership or those who were *** Club members less than months prior to 10/1/2017" and "Purchasers will be opted into *** Club auto renewal program upon first transaction in clubBy enrolling in *** auto renewal program, you authorize *** to charge the card selected an annual recurring charge in the amount of the, then standard, membership fee for all active memberships on your account".Given your a good customer with us, I've put $into your Groupon Bucks account as a gesture of goodwillThis credit is immediately available for you to use and can be reviewed through groupon.com/mybucksHowever, please know for future reference to check a deals fine print for important stipulations that might be included on a deal you're interested in.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I'm so sorry that you're
still having difficulty with this GrouponI am reaching out to the business to try one more time to fix this for you
Please know that we are working hard to resolve this, and if this attempt is also unsuccessful we will proceed with other options to get this taken care of for you
Thanks again for your patienceI'll be in touch again soon
Regards,
*** *
Manager
Groupon Customer Support

Hello J,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I have issued a refund of $in Groupon
Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I wasn't able to find your purchase using
this email addressCould you have used an account associated with another email address to make the purchase?Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because I have received zero evidence from *** *hat this is in fact trueAs far as the customer is concerned, this reason could be given any time an individual attempts to use a cash back deal with Groupon since the customer gets no confirmation that they have registered a card successfully or notIn fact, the ONLY email that's received with a cash back deal seems to be that it was USEDI believe at this point this needs to be filed with the state's attorneys office because this is advertising and the customer is hearing solely from Groupon when in fact this is supposedly determined by *** and yet, the customer gets zero proof from *** *hat the card wasn't registered at the right timeSounds like a good scam to get over on people, and for my family that has heard about this whole fiasco, it has deterred them all from using Groupon dealsNice method of losing business
Sincerely,
*** ***