Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but what about the thousands of other people who purchased the same charger and Groupon told them they are out of luck its past the return time frame? It's kind of strange everyone has the exact same issue around a month of use just past the point of return
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Complaint:
I am rejecting this response because:I have tried all day to redeam the voucher they offered but was unable and they only gave me hours and I wasn't able to find voucher number! I deserve to get my money back, I can't stand dealing with this companyDare them give me restrictions on my own money!
Sincerely,
Kathleen Wolbert

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, it looks like we processed a full
refund for the Round-Trip Transportation to Daytona Beach from Orlando deal on 8/8/back to your original form of paymentWe sincerely apologize for the delay in processing the refund, however, we needed to confirm with the merchant that the service was not provided prior to processing the refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused with the
purchase and not providing a favorable solutionSince we have stated in the fine print that this deal is valid for one per person, you were not able to use with the merchant.However as a one off, we have provided a trade in for the voucherYou can Trade In for another deal! Here's how:Head to My Groupons on the mobile app or website.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expiresIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.If you have any more questions, or need any help, please let me know.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm really sorry for the troubleI've
gone ahead and issued a full refund for this order in Groupon creditThat credit will be available for you to use shortlyOnce you receive a confirmation email letting you know the refund is processed, you can feel free to use that credit. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: Printing issue with the G Live voucher and
Refund requestI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this has already been taken care of, but if you need any
additional help, please let me know.I can confirm that your contact information was communicated to the merchant for your purchase of "Group and Youth Training Instructor Courses Bundle" on 1/11/and they should have been in contact with you within business days to assist you with redeeming your Groupon.Of course, since business days has passed, if you still have not heard from this business, please let me knowThank you so much for your patience.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I have checked your account and I
can see that the promo bucks was provided to you manually for this deal following the full charge during the transaction.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: I was again offered $in Groupon bucks to use within hours for the lesser value of the voucher I purchased I was told I could give the voucher I purchased to someone else to use The Groupon I purchased was meant to be a gift for my husband and myself for Christmas I broke my hand and was unable to use the voucher I am again requesting that the $groupon bucks that was offered instead be issued as a refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, because I did not hear back from you as soon as I hoped, I was able to gift the voucher to a friend. She said it was fine to do so, and that is what I plan to do. If my friend does not use the Groupon voucher and since I cannot use it, I will then take your offer to trade it in I did read the Groupon fine print before purchase and it conveyed to me One voucher per person per visit, not what your customer service staff implied of One voucher per person. Those ideas sound alike but they are really different and you need to be crystal clear with your terms and taking peoples money. If you mean one voucher per person, then don't take my money in the first place for something I can't personally use or gift to myself to use
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Contact Name and Title: Groupon
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I am truly sorry for the difficulty
I see that your refund was successfully processed on 21th OctoberPlease let us know if you need
any additional help
Regards,
***
Manager
Groupon Customer Service

Hello Zheng,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka JManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: If you have filed a dispute, you must work
with your financial institution to discuss a resolutionIf you have not yet filed a dispute, we would be happy to reach out to the merchant on your behalf to help you schedule.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: While this deal is non-refundable, we are able to reach out on your behalf via our scheduling team or Trafor Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve looped in a manager who works on
the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi ***
I'm very sorry for any trouble. I checked your account and I can see that we've issued a full refund to your credit card on 05/10/2017.If you need any additional help, please let me know.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: On the page where you made this
purchase, it stated that the "This deal is made available on Groupon by LocalFlavor.comCustomers will receive a LocalFlavor.com certificate, not a Groupon voucherGroupon is not affiliated with or sponsored by *** *** in connection with this deal." It is possible that the merchant thought that you were trying to use a Groupon voucher versus the Local Flavor voucher that they were acceptingEither way, we are sorry for any inconvenience this has caused.However, I have just issued you a credit to your account in the amount of $This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Rate deals and Groupon To Go, if available in your area)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer SupportTell us why here