Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:I'm so sorry for any difficulty! It sounds like emails from our Customer Support team may be missing your inbox.We sent an email on 02/14/to all customers who purchased this GrouponI've copied the original email below in case you are unable to locate it:If the resolution given below isn't fulfilling your expectation, we can provide you the refund in the Groupon bucks for the unused part of this voucher--------------------Thanks for purchasing the Groupon for [redacted] !We have some bad news: the [redacted] location has closedWe know—we're disappointed tooBut not to worry! You can still redeem your Groupon at the following location: [redacted] We've updated your Groupon to reflect this change, so if you've already downloaded your voucher, you can reprint it from your account at www.groupon.com/mygroupons.Of course, if this change will prevent you from using your Groupon, please let us know by the expiration dateContact us at www.groupon.com/support and we'll be happy to helpThe sooner we hear from you, the better we can assist.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, first I would like to apologize for the delay in our response to your queryI had investigated into the issue further and I've just issued you a full refund to the card ending in [redacted] and removed this Groupon from your accountPlease allow up to business days for this refund to be reflected on your statement.For your reference, you can return the item for a full refund within days of delivery by heading to your My Groupons page at http://www.groupon.com/mygrouponsOnce you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label.Thank you for your understanding.Regards, [redacted] Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Please return the defective product for a full refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIt was only after emailing them a copy of my complaint to the Revdex.com before they decided to respond to meIt is a shame that it took involving the Revdex.com before anything was done by the company Sincerely, [redacted]

We are on it! Thank you for letting us knowI am followign up with the customer now

Complaint: [redacted] I am rejecting this response because: she cited a refund was available if the company displayed customer disservice as if they had notThe fact is, they did, as I articulated several times during the recorded call to the Groupon rep1) they misrepresented the results I would get from having these treatmentsNot only do they not have the correct laser for my skin type, but as a result, they must use extremely low settings which essentially defeats the purpose of my getting the treatments to begin with2) They provided misinformation by quoting only 6-sessions were necessary when I first purchased, but again, because of the laser vsmy skin type, that quote has doubled and tripled since my first time askingI should have been made aware3) They claim that professionals are performing the treatments but I've had several girls tell me that they had just started for the first time weeks to a month prior of my treatmentI have been complaining to the actual company for months, trying to give them an opportunity to resolve and have only been met with excuse after excuseFirst I was told it was because of the appointment intervals, but each appt was specifically designated by one of their representativesThe records were mismanaged at one point and they had the wrong date down and could not even confirm a few of my previous appointments, claiming (even arguing) that I came in one particular day (weeks from the apptprior) when in fact, I was on the other side of the countryThis entire experience, even with Groupon just further adds to the negative customer experience Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: As stated by [redacted] in his reply to you he did listen to the call between you and our Customer [redacted] RepresentativeAt no time did our agent state that you would receive a refund for this orderThe agent offered to escalate the issue to our Outbound team, who reached out to the hotelThe hotel denied a refund.I am sorry that we are not able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Dear Heather,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: You had issues with haircut deal and few other along with that and so I have refunded them and my sincere apologies for the bad experienceWe would like all our customers to have great experience with Groupon and rest assured that this is a one-off case.https://groupon.zendesk.com/agent/tickets/41694291I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka Manager Groupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.We're really sorry for the inconvenience caused on not receiving response for your replies.Regarding Cedar Point purchase:I've reviewed your previous contacts and information regarding this three "Single-Day Admission for One Through 09/04/17" vouchers purchased on 08/01/2017.Trais eligible only for eligible Groupon local deals to exchange for Groupon bucks; not for Groupon Live or Goods purchases.Regarding $charge on 08/:I've found this purchase attempt, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [redacted] @icloud.com.Sorry for any confusion this has causedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue l see that your voucher for rodizio-grill-brazilian-steakhouse-dinner-denver as been charged perfectly.Again, we're very sorry for any confusion with this deal, Explaning you bill which you had attached, the price that was charged by the Groupon was correct, According to the price each Groupon covered the meal which comes to $32.50, as well as glasses of wine, for a total for $That's where the saving portion from the Groupon come inAt regular price, that would normally be $per person, all inclusive.According to the menu available on the merchant's website, the Full Rodizio is charged at $a piece, demonstrated on the billThat comes to $in total, plus tax, which was $The total is $90.30, which comes out to $per person for the extra people that weren't covered by the GrouponAs well, the tip you entered was added to the statement at the end, coming to $105.30, I hope that clarifies the transactionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there., Thank you for your understandingRegards, ***ManagerGroupon Customer [redacted] "

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry to hear about the difficulty you had redeeming your [redacted] eGiftCardWe never want our customers to experience this kind of trouble, and if they do, we want to make it rightI would be happy to offer you a full refund of $to your original form of paymentBecause the issue has been causing you trouble for several months, I'm also happy to offer you $in Groupon Bucks to your account to help make up for the inconvenienceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there to resolve the issue as soon as possibleThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We issued you a refund back to your Groupon Account on 7/20/for the UV Lamp Nail Dryer.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon has reached out to me and explained that I may be able to get the tickets in time for the eventThey have not addressed the issue that they changed this was a bait and switchWhen I purchased my vouchers it was with the understanding that I would get my merchandise within hoursAfter the deadline for canceling the purchase they then state that I should be able to get the tickets in time for the eventEven the response they sent me after filing this complaint (see below) does not affirm that I will actually get the merchandise that I paid forI don't have much faith in this organization and truly believe that I being ripped offOnce the date comes and goes and my money has officially been stole is there any further recourse.Hi [redacted] Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representativeI'm very sorry for the continued trouble you've had.I'm sorry for the delay.Unfortunately, it's taking a little longer than usual to process your Groupon, which is why you haven't been able to print your voucher.Please know that we're working on it, and you should be able to print your Groupon in time for the event.Thank you for your patienceIf you have any further questions or concerns in the meantime, please let me know.Regards, [redacted] Manager Groupon Customer Support Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Our Resolutions Team was recently able to confirm that [redacted] Pizza & Pub has closedWe're in the process of notifying our other customers, but I want to make sure you're taken care of today.I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of on ticket [redacted] .I can confirm that your refunds processed successfully on 10/03/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] SupervisorGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Joshua *ManagerGroupon Customer Support