Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the inconvenience causedAs you had requested, I have just issued you a $refund to your credit card ending ***Please allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears we issued a refund to Groupon BucksYour refund of $was processed to your accountThe Groupon Bucks are available to use right now.I’ve provided more specific instructions about your refund in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.We're really sorry for the inconvenience caused on not receiving response for your replies.Regarding Cedar Point purchase:I've reviewed your previous contacts and information regarding this three "Single-Day Admission for One Through 09/04/17" vouchers purchased on 08/01/2017.Trais eligible only for eligible Groupon local deals to exchange for Groupon bucks; not for Groupon Live or Goods purchases.Regarding $charge on 08/:I've found this purchase attempt, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [redacted] @icloud.com.Sorry for any confusion this has causedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

We are on it! Thank you for letting us knowI am followign up with the customer now

Dear Heather,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: You had issues with haircut deal and few other along with that and so I have refunded them and my sincere apologies for the bad experienceWe would like all our customers to have great experience with Groupon and rest assured that this is a one-off case.https://groupon.zendesk.com/agent/tickets/41694291I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka Manager Groupon Customer Support”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIt was only after emailing them a copy of my complaint to the Revdex.com before they decided to respond to meIt is a shame that it took involving the Revdex.com before anything was done by the company Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Please return the defective product for a full refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: she cited a refund was available if the company displayed customer disservice as if they had notThe fact is, they did, as I articulated several times during the recorded call to the Groupon rep1) they misrepresented the results I would get from having these treatmentsNot only do they not have the correct laser for my skin type, but as a result, they must use extremely low settings which essentially defeats the purpose of my getting the treatments to begin with2) They provided misinformation by quoting only 6-sessions were necessary when I first purchased, but again, because of the laser vsmy skin type, that quote has doubled and tripled since my first time askingI should have been made aware3) They claim that professionals are performing the treatments but I've had several girls tell me that they had just started for the first time weeks to a month prior of my treatmentI have been complaining to the actual company for months, trying to give them an opportunity to resolve and have only been met with excuse after excuseFirst I was told it was because of the appointment intervals, but each appt was specifically designated by one of their representativesThe records were mismanaged at one point and they had the wrong date down and could not even confirm a few of my previous appointments, claiming (even arguing) that I came in one particular day (weeks from the apptprior) when in fact, I was on the other side of the countryThis entire experience, even with Groupon just further adds to the negative customer experience Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: As stated by [redacted] in his reply to you he did listen to the call between you and our Customer [redacted] RepresentativeAt no time did our agent state that you would receive a refund for this orderThe agent offered to escalate the issue to our Outbound team, who reached out to the hotelThe hotel denied a refund.I am sorry that we are not able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry your experience with this Groupon Getaways deal didn't go wellYour feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.On the original screen where you made this purchase, [redacted] , we included a Fine Print & Details tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted:"Parking Fees: Handicap C$25/night, Park & Ride C$35/night, Full Valet Service C$60/night (parking rates/fees are subject to change)."Since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refundMy apologies for the confusion.We did previously reach out to the property on your behalf, as you relayed dissatisfaction over the stay; this was in an attempt to try and find another solution, but we weren't able to get approval from the property to refund any part of your bookingI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid I've done all we can do at this pointIf you have additional concerns about your stay please contact the property directly to address those matters.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague [redacted] on February 21st.Regarding your complaint: In ticket [redacted] , [redacted] stated the following that we would offer this exception refund to Groupon Bucks.I understand that you would like this refund to go back to your original form of payment I have just now converted this refund to go back to your credit card Please allow up to business days for that refund to fully post.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of on ticket [redacted] .I can confirm that your refunds processed successfully on 10/03/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Our Resolutions Team was recently able to confirm that [redacted] Pizza & Pub has closedWe're in the process of notifying our other customers, but I want to make sure you're taken care of today.I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry to hear about the difficulty you had redeeming your [redacted] eGiftCardWe never want our customers to experience this kind of trouble, and if they do, we want to make it rightI would be happy to offer you a full refund of $to your original form of paymentBecause the issue has been causing you trouble for several months, I'm also happy to offer you $in Groupon Bucks to your account to help make up for the inconvenienceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there to resolve the issue as soon as possibleThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase for the tickets for the [redacted] NRG Arena Houston, on January Unfortunately, we are unable to issue a refund for deals marked as final sale.In addition, I am showing that we were notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] NRG Arena HoustonWe recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I see that the merchant had already canceled your shipment.Your refund of $was processed successfully on 12/29/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We issued you a refund back to your Groupon Account on 7/20/for the UV Lamp Nail Dryer.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support