Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm very sorry for any for the trouble this has caused and I understand your frustrationIt looks like a full refund of $was issued back to your Groupon account on June 2, and one of our representatives, [redacted] reached out to you via emailI apologize if that email was missed.This credit is available for you now in your account, and you should have receive an email as soon as it processed.I apologize again for the trouble this has causedI’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Joshua *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Account related issue you had escalated to us and waiting for an updateI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, after checking into your account I can see that you have been refunded for the full amount.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue l see that your voucher for rodizio-grill-brazilian-steakhouse-dinner-denver as been charged perfectly.Again, we're very sorry for any confusion with this deal, Explaning you bill which you had attached, the price that was charged by the Groupon was correct, According to the price each Groupon covered the meal which comes to $32.50, as well as glasses of wine, for a total for $That's where the saving portion from the Groupon come inAt regular price, that would normally be $per person, all inclusive.According to the menu available on the merchant's website, the Full Rodizio is charged at $a piece, demonstrated on the billThat comes to $in total, plus tax, which was $The total is $90.30, which comes out to $per person for the extra people that weren't covered by the GrouponAs well, the tip you entered was added to the statement at the end, coming to $105.30, I hope that clarifies the transactionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there., Thank you for your understandingRegards, ***ManagerGroupon Customer [redacted] "

Complaint: [redacted] I am rejecting this response because: Groupon has reached out to me and explained that I may be able to get the tickets in time for the eventThey have not addressed the issue that they changed this was a bait and switchWhen I purchased my vouchers it was with the understanding that I would get my merchandise within hoursAfter the deadline for canceling the purchase they then state that I should be able to get the tickets in time for the eventEven the response they sent me after filing this complaint (see below) does not affirm that I will actually get the merchandise that I paid forI don't have much faith in this organization and truly believe that I being ripped offOnce the date comes and goes and my money has officially been stole is there any further recourse.Hi [redacted] Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representativeI'm very sorry for the continued trouble you've had.I'm sorry for the delay.Unfortunately, it's taking a little longer than usual to process your Groupon, which is why you haven't been able to print your voucher.Please know that we're working on it, and you should be able to print your Groupon in time for the event.Thank you for your patienceIf you have any further questions or concerns in the meantime, please let me know.Regards, [redacted] Manager Groupon Customer Support Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: they failed to address any of my issues or concernsThey sent a generic e-mail, telling me how to login to my accountI do not have problems logging into my account, nor was that the nature of my complaintThe whole reason I filed this complaint was because no one at Groupon will help me Sincerely, [redacted]

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Yoseff [redacted] Manager, Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would therefore like to request an exchange in the form of Groupon bucks to be used within hours Thanks Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did not receive a direct email from Groupon as stated in their responsePlease resend Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I've issued a refund to the original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint [redacted] I am rejecting this response because: I did not receive an email from above mentioned managerMy email address is [redacted] and my cell number is [redacted] Edwards cell number [redacted] Also the manager did not leave his direct number so we can call him directly Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIf you have any additional questions, please reply to me there.I'm sorry for any trouble with your recent Getaways purchaseWhile we understand that you submitted your order by accident, you did so from the final checkout screen where purchases are confirmedBy tapping the button to submit your order you agreed to the purchase.Since this reservation was purchased fewer than the days prior to chethat this hotel requries to cancel a reservation, your order was non-refundable as soon as it was completedWe did reach out to the hotel to see if an exception could be made, but the hotel did not agree to a refund of your purchase.Unfortunately, we are unable to issue a refund for this reservation.If you'd like to add, edit, or remove credit card information from your Groupon account, log in on our website or mobile app and go to My Account.• On a computer, click Credit Cards and either add a new card or update an existing one.• On the mobile app, tap Profile and then select Payment Method—you can add a new card, tap edit to update an existing card, or swipe to delete a saved card.Thank you for your understanding.Regards, [redacted] *Getaways ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Apologies for the inconvenience caused It looks like the Groupon voucher was successfully emailed by the business prior to the event to your mailing addressHope you had the chance to redeem the Groupon with the business.I’ve provided more specific instructions in my direct email to youIf you have had any trouble in redeeming the vouchers or any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint: I'm really sorry for the back and forth regarding this merchant and your refund request We try to make these issues as streamlined as possible, but we obviously missed the mark in this case.I see that on June 15th, a full refund was issued to you credit card, which should satisfy the original request.Again, thank you for you patience and please accept our apologies for the trouble.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Sharon,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm really sorry for the inconvenience caused!Order in account:I double-checked, and your "Kids Educational Touch Learning Smartphone - Black" Groupon for $has processed successfully and is safely in your [redacted] @gmail.com Groupon account.You can find your Groupons by heading to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Merchant name and shipping window:On the original screen where you made this purchase, http://www.groupon.com/deals/gs-kids-educational-touch-learning-smartphone, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"This item is sold through the Groupon Store Fab Findz, operated by Fab FindzOrders are typically delivered within 5-business days."Contacting merchant directly:Have you contacted the merchant? Because this deal is facilitated by a third-party merchant, they'll be able to help you resolve this situation more quickly.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your orderFrom here you will be able to view your order details and contact the merchant.We ask that you give the merchant hours to respond to your requestIf you have any trouble getting in touch with them, please let us know.Thank you for your understanding.Regards,AriefManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I'm so sorry that you've had such a difficult time using your Groupon and reaching the merchant This is never the experience that we want you to have One of our other managers did send a response to you via support ticket [redacted] on November 17th, however I've gone ahead and taken some additional steps as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry again for the trouble, and thanks for your patienceI double-checked, and your refund has been received by your bankI've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, Smartpay—when they successfully transferred the funds to your bankI have included specific details in my direct email to you as to keep your information private and securePlease contact your bank's claims department with this information so that they can retrieve your funds.My apologies for the inconvenienceIf you have any additional questions, please reply directly to my email sent via [redacted] @groupon.com.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support