Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I see that the merchant had already canceled your shipment.Your refund of $was processed successfully on 12/29/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm very sorry for any for the trouble this has caused and I understand your frustrationIt looks like a full refund of $was issued back to your Groupon account on June 2, and one of our representatives, [redacted] reached out to you via emailI apologize if that email was missed.This credit is available for you now in your account, and you should have receive an email as soon as it processed.I apologize again for the trouble this has causedI’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Account related issue you had escalated to us and waiting for an updateI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry your experience with this Groupon Getaways deal didn't go wellYour feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.On the original screen where you made this purchase, [redacted] , we included a Fine Print & Details tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted:"Parking Fees: Handicap C$25/night, Park & Ride C$35/night, Full Valet Service C$60/night (parking rates/fees are subject to change)."Since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refundMy apologies for the confusion.We did previously reach out to the property on your behalf, as you relayed dissatisfaction over the stay; this was in an attempt to try and find another solution, but we weren't able to get approval from the property to refund any part of your bookingI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid I've done all we can do at this pointIf you have additional concerns about your stay please contact the property directly to address those matters.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase for the tickets for the [redacted] NRG Arena Houston, on January Unfortunately, we are unable to issue a refund for deals marked as final sale.In addition, I am showing that we were notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] NRG Arena HoustonWe recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, after checking into your account I can see that you have been refunded for the full amount.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague [redacted] on February 21st.Regarding your complaint: In ticket [redacted] , [redacted] stated the following that we would offer this exception refund to Groupon Bucks.I understand that you would like this refund to go back to your original form of payment I have just now converted this refund to go back to your credit card Please allow up to business days for that refund to fully post.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I did not receive a direct email from Groupon as stated in their responsePlease resend Sincerely, [redacted]

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Yoseff [redacted] Manager, Groupon Customer Support

Hello Sharon,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm really sorry for the inconvenience caused!Order in account:I double-checked, and your "Kids Educational Touch Learning Smartphone - Black" Groupon for $has processed successfully and is safely in your [redacted] @gmail.com Groupon account.You can find your Groupons by heading to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Merchant name and shipping window:On the original screen where you made this purchase, http://www.groupon.com/deals/gs-kids-educational-touch-learning-smartphone, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"This item is sold through the Groupon Store Fab Findz, operated by Fab FindzOrders are typically delivered within 5-business days."Contacting merchant directly:Have you contacted the merchant? Because this deal is facilitated by a third-party merchant, they'll be able to help you resolve this situation more quickly.You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your orderFrom here you will be able to view your order details and contact the merchant.We ask that you give the merchant hours to respond to your requestIf you have any trouble getting in touch with them, please let us know.Thank you for your understanding.Regards,AriefManagerGroupon Customer Support

Complaint [redacted] I am rejecting this response because: I did not receive an email from above mentioned managerMy email address is [redacted] and my cell number is [redacted] Edwards cell number [redacted] Also the manager did not leave his direct number so we can call him directly Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I've issued a refund to the original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIf you have any additional questions, please reply to me there.I'm sorry for any trouble with your recent Getaways purchaseWhile we understand that you submitted your order by accident, you did so from the final checkout screen where purchases are confirmedBy tapping the button to submit your order you agreed to the purchase.Since this reservation was purchased fewer than the days prior to chethat this hotel requries to cancel a reservation, your order was non-refundable as soon as it was completedWe did reach out to the hotel to see if an exception could be made, but the hotel did not agree to a refund of your purchase.Unfortunately, we are unable to issue a refund for this reservation.If you'd like to add, edit, or remove credit card information from your Groupon account, log in on our website or mobile app and go to My Account.• On a computer, click Credit Cards and either add a new card or update an existing one.• On the mobile app, tap Profile and then select Payment Method—you can add a new card, tap edit to update an existing card, or swipe to delete a saved card.Thank you for your understanding.Regards, [redacted] *Getaways ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry again for the trouble, and thanks for your patienceI double-checked, and your refund has been received by your bankI've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, Smartpay—when they successfully transferred the funds to your bankI have included specific details in my direct email to you as to keep your information private and securePlease contact your bank's claims department with this information so that they can retrieve your funds.My apologies for the inconvenienceIf you have any additional questions, please reply directly to my email sent via [redacted] @groupon.com.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: they failed to address any of my issues or concernsThey sent a generic e-mail, telling me how to login to my accountI do not have problems logging into my account, nor was that the nature of my complaintThe whole reason I filed this complaint was because no one at Groupon will help me Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint: I'm really sorry for the back and forth regarding this merchant and your refund request We try to make these issues as streamlined as possible, but we obviously missed the mark in this case.I see that on June 15th, a full refund was issued to you credit card, which should satisfy the original request.Again, thank you for you patience and please accept our apologies for the trouble.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would therefore like to request an exchange in the form of Groupon bucks to be used within hours Thanks Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Refund request to the original form of payment instead of Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I'm so sorry that you've had such a difficult time using your Groupon and reaching the merchant This is never the experience that we want you to have One of our other managers did send a response to you via support ticket [redacted] on November 17th, however I've gone ahead and taken some additional steps as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support