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Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there(Ticket [redacted] )Thank you for your understandingRegards, [redacted] ** Supervisor Groupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: The issue has still not been resolved despite the fact that I have provided the requested information & pictures times Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I see that you have placed these two orders [redacted] using mobile appOn 08/14/2016, we have issued refund of $for your purchase [redacted] I have now issued a refund for the remaining amount of $for this purchase.Also, I just issued you a full refund of $for your other purchase [redacted] and removed these Groupons from your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of, and the missing portion of your order was recently shipped out to youAccording to the tracking information, this was delivered to your shipping address on 9/21/17.I’ve provided this information in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on January Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, we are unable to extend the expiration date on your Groupon Bucks.I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi Paul,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria *ManagerGroupon Customer Support why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble with your [redacted] GrouponI understand this was a mistaken purchaseSometimes customers accidentally make purchases using the Groupon mobile app on their phone.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm so sorry that the shipper was unable to locate your Groupon Goods shipmentUnfortunately, I do not have any further delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to you.Because this deal has ended, we are not able to offer replacements, so I've just canceled this order and issued a refund in Groupon Bucks to your accountThis credit will be available for you to use immediately.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Billing or Collection IssuesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] on April 28th in ticket [redacted] In this response, it was stated:"Regarding your refund request for order # [redacted] ;I'm really sorry for the troubleHowever, I'm not able to issue a refund for your expired voucherWe have reached out to the business and got a confirmation that they are honoring the expired vouchers as advertised."I'm afraid I must reiterate this informationWhile you may find a dispute with classes versus a month of classes, the merchant is still honoring for the dollar value you paid for the Groupon toward a package they currently offer.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Contact Name and Title: [redacted] Manager Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, My name is [redacted] and I am a Manager in Customer SupportI'm so sorry for the frustration regarding your Groupon Goods shipmentUnfortunately, it does appear that the only shipping address that we have on file for you is [redacted] XXXXX and this is the address where the item was shippedIf you are no longer at this location, I will gladly remove it from out system to prevent this from happening again We are not able to offer replacements or exchanges, so I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons With that being said, this deal is still being offered if you wish to place a new orderYou will need to ensure to enter in the correct shipping address at check out https://www.groupon.com/deals/gg-nfl-big-logo-earbud-headphones We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature Once again, I'm truly sorry for any disappointmentPlease let me know if you have any other questions Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: Ok thank you, hope to get this cleared soon Sincerely, Kevin [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry to hear that you are unable to use this GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it insteadWe only issue refunds if the business is unable to provide the services offered in the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12041756, and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because:I have NO interest in using Groupon!!! I've already disputed the charge with my bank Sincerely, [redacted]

Hi Fawn,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleUnfortunately, we're not equipped to offer exchanges or replacements at this timeIf received a product that you're not satisfied with we're happy to accept returns for a full refund of the amount paid.You can return most products within days of receiving them, but keep in mind that some items are not returnablePlease check the deal's Fine Print for specific details about returnsYou can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns.You can create a return label yourself by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return labelSorry again for the troubleIf you have any questions or need any help with your return, please let me know.Regards, Lance *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: As I have expressed repeatedly both before and after the Revdex.com complaint, you have shown me that my business is of no importance to Groupon, therefore, I have no interest in doing further business with you So, no, I do not wish to Trade In my voucher The fact that you are switching me from one service rep to another and one manager to another each time we converse is further proof that my business is of no importance I want a refund and nothing else I have stated what it will take to resolve my need and it has repeatedly fallen on deaf ears Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with our support team concluding on March in ticket [redacted] Regarding your complaint: The information previously stated was correct, in that this merchant is still honoring even if a single week was closed to reservations, as the Groupon Live pass can be redeemed through 4/30/This is a universal policy for all customers in relation to Groupon Live, which does have stricter rules due to our contracts with the venues.Having said that, I understand your frustrationSince you're a loyal customer of ours, I can make an exception in this caseWhile limitations prevent me from refunding the fund to your credit card, I have issued $38, the full amount you paid, to your account in the form of Groupon BucksGroupon Bucks will apply automatically to your future purchases until depleted, and they do not expire for days.I apologize again for any inconvenience this situation has causedIf you have any questions, please reply directly to the email I sent from support.com, and I'll respond directly Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

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