Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Could you please share the ticket number you contacted the merchant (starts with 9000), with that information I can look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleUnfortunately, we are unable to issue a refund in this case, due to the Fine Print listed on the original page where the deal was purchased (www.groupon.com/deals/ga-bk-***-***-lodge-sandusky-10-columbus):"Dates cannot be changed once booked; valid only for night(s) purchased4-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundableNo-shows will be charged total Groupon rateNo refunds will be processed by Groupon after check-in"As discussed in previous correspondence, our deal pages always include a map of the location and address, along with a fine print section that specifies the hotel's cancellation policyAdditionally, in this case, the title at the top of the deal page stated, " [redacted] Sandusky".Here is the address listed on the deal [redacted] Sandusky Sandusky, OH [redacted] ** [redacted] *** [redacted] Very sorry, but we will not be able to make an exception, as this is the hotel's policy in regards to cancelling and altering the reservation.If you have any further questions, please let us know.Regards, [redacted] VManagerGroupon Customer Support

Hi Robert,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence regarding your purchase of "$for $Worth Of Frozen Yogurt." I apologize for any frustration, and for all the back and forth.As indicated previously, normally we would not be able to issue a refund for this purchase because your voucher is final saleThis information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.However, as we understand the inconvenience you have encountered, I am able to offer a one time exception in this case.A refund of $will be issued to your original form of payment (PayPal) shortlyYou will get an email confirmation of your refund within hoursAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.If you're not seeing our emails, I recommend checking your spam folder to make sure our emails aren't ending up there.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards,Joshua G.SupervisorGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Our Stores Support team has looked into this issue and a full refund was processed to your original form of payment and this Groupon has been removed from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided this information in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for.Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen againPlease let me know if I can help with anything else.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Joshua EManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and I can confirm that your refund was processed successfully on 07/01/to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We were unable to locate this purchase using the email address you have providedPlease reply to the email we just sent requesting this information.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I *ave reviewed the response made by the business in reference to complaint ID 10967082, and find that this resolution is satisfactory to me Sincerely, Robert [redacted]

Hi [redacted] I apologize again for the trouble! It appears that this order was refunded successfully on 10/to the card ending in It should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status Thank you so much for your patience and understandingPlease let me know if you have any other questions Regards, [redacted] Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] Please reply to that email directly if you have any other questions or concerns.I sincerely apologize for any inconvenience caused from this particular orderUnfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refunds after the day you buy themOnce the redemption period has passed, the ticket has no value.We always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your Groupon voucher itselfI'm sorry if anything about this was confusing.Again, my apologies that I'm not able to help with your requestThank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can't apologize enough for the troubleI'm sorry for the back and forth you had with our [redacted] TeamAs stated by [redacted] this order has been refunded, but if you need anything else from us, please let us knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would first like to apologize that you did not receive your complete order, this is not the experience that we intend for you or any of our customers Because we are not able to send you the items that were missing, I see that you have been issued $in Groupon Bucks to your account for the trouble Please keep in mind that these Groupon Bucks will expire, so be sure to use them before January 23, I do hope you are able to find something that you enjoy soonI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm really sorry for any troubleUnfortunately, this Groupon is final sale, so I am not able to issue a refund All GrouponLive event deals are final sale (unless otherwise stated in the Fine Print), but you can still give this away as a gift if you decide it is something that you no longer would like to attend.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Thanks so much for your understanding.Take care, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund requestIt appears that this has already been refunded by Groupon to Groupon bucks and then converted a cash refund as originally requestedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Dr [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I've reached out to our Merchant Support Leadership TeamThey've confirmed your deal has ended as of 2/7/17, but to make sure we're not missing anything, someone will be reaching out to you soon (if they haven't already).I’ve provided more specific instructions in my direct email to you (Subject: "Your Revdex.com Ticket # [redacted] ", Ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.com.Regarding your complaint: I apologize for the trouble with your Groupon purchaseSince this purchase was made in your husband [redacted] account I wont be able to provide any information regarding the issueHowever, I will be following up with him directly to address the situation.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint on the issues with your Groupon account:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hi [redacted] , Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your underst***ng.Regards, [redacted] WManagerGroupon Customer Support