Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This must have been an incredibly frustrating experience for you, and please accept my apologies for the way our Support Team handled this situationWe take feedback like this very seriously, and will follow up with the merchantAt the time of your contact, we had not received any other customer claims of this nature, which is why this refund request was denied.I've issued a full refund back to the card with which you made this purchasePlease allow up to business days for this refund to fully reflect on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Apologies for the inconvenience caused It looks like the Groupon voucher was successfully emailed by the business prior to the event to your mailing addressHope you had the chance to redeem the Groupon with the business.I’ve provided more specific instructions in my direct email to youIf you have had any trouble in redeeming the vouchers or any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .Regarding your complaint: I'm very sorry for the trouble this situation has causedIt is the responsibility of the merchant to honor this voucher, but it sounds like it's clear that you've had continued frustration and trouble when dealing with them.I've made any exception to our policy and issued a refund to your original form of payment for this voucherPlease allow up to to business days for this credit to fully reflect.Regarding the transaction fee for the merchant's bounced check: while I cannot refund any funds that Groupon did not directly charge, I understand that this is unprofessionalTo help make up for this inconvenience, I've issued you $in Groupon Bucks to your accountGroupon Bucks automatically apply to any future purchases, and this amount will not expire for days.Again, I'm sorry for this frustrating situation, and please let me know if I can help further.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I was told that I received a refund for the value of the trip, however this is completely untrueI can supply bank statements and credit card statements that show I have been charged $There have been no disputes in my favor to refund any of this money Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was promised a refund by credit bucks for further purchasesI accepted that option, over a week ago, I checked today and there is nothing there Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The issue has still not been resolved Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meGroupon has offered to replace the defective product and are in the process of completing the order Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not been the name of the vendor who supposedly mailed the phone I purchased and never received Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Refund for "Standup Show for Two or Four, Plus Two or Four Tickets to Future Show at Pittsburgh Improv (Up to 80% Off)".I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I’ve looped in a manager who works on the Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This item is sold by a third party merchantPlease follow up with them directlyYou have been issued $in Groupon Bucks as a courtesy which have been spent.I’ve provided more specific instructions in my direct email to you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:I've processed a full refund back to your credit card for Wexley Home Microfiber Sheets and Memory Foam or Orthopedic Pet BedYou should see the refunds within the next business days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Could you please share the ticket number you contacted the merchant (starts with 9000), with that information I can look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the troubleI have reviewed your most recent comment and all internal Groupon correspondenceFor the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed.Since you have already submitted dispute for your orders and received refund through [redacted] , we are unable to issue refund for your vouchers nor we are unable to provide the vouchersIf you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/termsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] H.ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided that there is appropriate follow through Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Regarding the unauthorized purchase made in the amount $on 5/25/15, this purchase was flagged as unauthorized and refunded on 5/26/In addition, the credit card was removed from the Groupon account used to make the purchase, and the Groupon account was deactivated in an effort to prevent further unauthorized transactions from the same accountThis is the process we take internally when an unauthorized is discovered If contacted by law enforcement regarding this unauthorized charge, we will be able to put them in touch with our Account Specialists to provide any further information they request directlyOtherwise, we will not be able to provide further information regarding the charge Regarding your debit card replacement fee charged by your banking institution, we are not able to refund any charges that were not directly charged by Groupon IncI suggest following up with your banking institution regarding the card replacement fee Please let us know if you have further questions, and my apologies again for this experience Regards, [redacted] V Manager Groupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleUnfortunately, we are unable to issue a refund in this case, due to the Fine Print listed on the original page where the deal was purchased (www.groupon.com/deals/ga-bk-***-***-lodge-sandusky-10-columbus):"Dates cannot be changed once booked; valid only for night(s) purchased4-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundableNo-shows will be charged total Groupon rateNo refunds will be processed by Groupon after check-in"As discussed in previous correspondence, our deal pages always include a map of the location and address, along with a fine print section that specifies the hotel's cancellation policyAdditionally, in this case, the title at the top of the deal page stated, " [redacted] Sandusky".Here is the address listed on the deal [redacted] Sandusky Sandusky, OH [redacted] ** [redacted] *** [redacted] Very sorry, but we will not be able to make an exception, as this is the hotel's policy in regards to cancelling and altering the reservation.If you have any further questions, please let us know.Regards, [redacted] VManagerGroupon Customer Support