Groupon

Complaint: [redacted] I am rejecting this response because: it does not explain the conflicting language concerning the return policy that is linked to this specific purchaseGroupon continues to fail to do the right thing on their end which would be to refund my purchase when their return policy states that I have days to obtain a refundI contacted them on numerous occasions and they fail to state why their return policy would be linked to a purchase that is supposedly final saleTheir business practice of charging me when their website was failing is a way of cheating a customerI have been harmed by their continued failure to remedy this issue Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We can go ahead an process a refund back to the cash, but since this was originally a [redacted] purchase, we just need additional information to process.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Ryan,Thank you again for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Carrie *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have tested your code and can confirm it is working correctlyPlease check the email from [redacted] with detailed instructions on how to redeem your Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comRegarding your complaint: It looks like this has already been taken care of as I see a full refund was issued to the cc ending in [redacted] on 07/14/Please allow 1-business days to see this amount reflect on your statement in the amount of $If you need any additional help, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

We have gone ahead and exchanged your voucher for [redacted] for $on 5/17/You received a confirmation email with the details of your Trade In.The Groupon Bucks you’ve received from this Trade In are eligible towards any Local deal on Groupon.Remember, you must complete purchase of a new voucher within hoursIf you don’t purchase a new voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expireI checked your account, and it looks like Groupon Bucks were used on a purchase on 5/18/2017.If the price of the new voucher you select is more than the Trade In value of your original voucher, the remaining balance will be charged to your credit card on file.Thanks again, and please let me know if I can help you further[redacted] *Supervisor.Groupon Customer SupportTell us why here

Hello Jodi,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: You've sent us tracking associated with the orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley CManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I've issued a full refund for the order I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Still no refund Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:they did not attempt to resolve anything - clear;ly stsated on teh voucher when merchant refuses srvice gorupon provides a refund - they dont follow their own policy- they steal money- they are criminals and I am goign to chic attny genreal and ny s attorney general- merchant has refused to honor or changed the contract-- groupon ignores- thsi against their own wrtten policy not resolved Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been addressed as I see a full refund was issued to the original method of payment on 06/09/If you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Groupons handling of the situation escalated the problem their customer service along with their responses were horrendous.The date stated when the tickets were ordered was different then the actual game dateI made calls before the event trying to get the tickets which were never supplied .I took a day off work for the new date of the tickets and still no ticketsI lost a days pay hours of my time on the phone and endured a tremendous amount of aggravation from their blantant lack of concern and incompetenceIt states on their vendors website in the event tickets are not delivered there is a 150% refund policyGroupon needs to step up and do the right thing!

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: about your returns and the refunds for those items.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the trouble with contacting this merchantIn this instance we can issue a refund to your original form of payment for the $you paid for this dealPlease allow business days or fewer for this to appear on your statement.If you have any additional questions, please reply to me via my direct email to you (Ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey ***I saw where you had recently worked with [redacted] in Ticket [redacted] and reached a resolution.Please reply to him in that email if you have any additional questions and he can assist.Thank you, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We have refunded you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Angie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Megan *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I just checked the tracking information for your order ( [redacted] ***) and fortunately, it looks like it was delivered on May 30, I want to apologize for the amount of time it took for you to receive this packageTo help make things right, I've issued $in Groupon Bucks to your accountThis credit is immediately available for you to use, and will automatically apply to your next purchase on our siteThis credit will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support