Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you have experienced with your Proform Performance Treadmill.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon specified that "specific directions" were sent to my inbox, in support of this complaint and in fact, no real directions were included The customer service people are trained to provide blanket apologies and statements of regret, but no actual help I have not received any additional offers of tickets (even after I tried buying them different times) or assistance in buying the tickets through the deal After weeks of going back and forth with Groupon, I am still receiving the same blanket statement "I'm sorry" emails with not actual help For the entire weeks that I was getting the very hollow responses, the actual deal I was trying to buy was still live, front and center on their website Very unprofessional, very unhelpful and very inefficient---> GROUPON Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The problem is not with [redacted] and I have paid multiple waysThree times directly through my credit card and banking cardThe first time was through [redacted] and they are trying to deal with you guys as wellI DO NOT want groupon money! As I stated last time I was told thatGroupon money does me no goodThe reason that there was money used what due to the birthday party and was not even usedI do not want the groupon bucksThere are multiple ways that you can reimburse meI feel that you are hiding behind the basics of excuses for not wanting to reimburseThis should not have to be such a huge ordealPut my money back on my credit cards, my bank, and to [redacted] I have raised the issue with all of them and they say that they are trying to reach you and then you say that you are trying to reach them and cant do anythingI am sick of the gamesI just want my money back Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: We are extremely sorry for the inconvenience caused from our side.Upon reviewing, it looks like there was an error from our side and there is currently no active groupon account associated with the email address [redacted] Plz disregard any email that you have received in regard with account reactivation from our side.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I've refunded this order back to the original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the frustration in locating this charge from Groupon GetawaysWe want to do everything we can to assist with this issue and for something that was purchased in July 2016, we recommend you contact your bank or credit card company directly for more assistance.I’ve provided more specific instructions in my direct email to you (Ref#56104473)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.We have reviewed your request, but unfortunately will not be able to issue a refund for this purchaseAs communicated previously, for this event, all sales are final.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/gl-chris-young-73As we understand you were attempting to apply a 20% off discount code to your order, to make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards, [redacted] *SupervisorGroupon Customer Support"Regarding your rejection: Thank you for your patience, and I am truly sorry for any inconvenience this may have caused.After investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized manner.Unfortunately, I'm not able to issue a refund in this situationOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundableWe always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-chris-young-In this case, the restriction in question is: ""Final Sale."" I see that [redacted] has issued $in Groupon Bucks to your account on 01/11/for the discount amountThe credit is ready to be used and will expire in daysGroupon Bucks automatically apply to your future purchase.If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).If you are concerned about the security of your account, we recommend changing the email address and/or password associated with itTo do this, please visit www.groupon.com and sign in using your email address and the password that you set when you made your first purchase or created your account.Once you are signed in, you will see your name at the top right corner of the websitePlace your cursor over your name and click on "My Account" from the menu that drops downFrom here, you can update your account information (including your email address, password, and credit card).While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I’ve reviewed your request for a refund, but unfortunately your remaining three vochers is non-refundable Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsI see we have initiated the Trade In for your three vouchersThis Groupon is eligible for Trade In through 2/1/You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.Here's how:Go to your My Groupons page at http://www.groupon.com/mygrouponsSelect "Trade in Voucher." Confirm that you want to Trade In your voucherOnce you do, you'll receive the amount you paid in your account as Groupon BucksStart shopping! You'll have hours to find a new voucher, or your old voucher will be restored.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardOnly unprinted, unviewed vouchers are eligible for Trade In, and you have until 2/1/2018to complete your Trade InI apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer SupportTell us why here

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I've just issued you a full refund of $ and removed the Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the frustrationI double checked and it looks like your Groupon for [redacted] is not marked as redeemed on our endUsing your browser, sign into your account at www.groupon.com/mygroupons and click on your name in the top right corner of the pageYou'll find your Groupon in the "My Groupons" section of your accountThis is where the Groupon is locatedAgain, because this Groupon was purchased more than days ago, we are unable to issue a refund for the orderAs stated by [redacted] C on January 19, in ticket # [redacted] :"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved."Again, we are not able to assist you further with this particular GrouponI apologize again for any troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] GManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, It looks like a full refund was processed back to your original form of payment on 6/5/after your contact with our Service Enhancement TeamWe apologize for your experience and hope this issued refund has resolved matters to your satisfactionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello! Thanks for your email, and I apologize for any troubleIt looks like you have already placed your order successfullyI also see that your order was shipped and it is in transitPlease let me know if you need any additional help.Regards, [redacted] Team Lead, CS-USThanks for your email, and I apologize for any troubleIt looks like you have already placed your order successfullyI also see that your order was shipped and it is in transitPlease let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-USThanks for your email, and I apologize for any troubleIt looks like you have already placed your order successfullyI also see that your order was shipped and it is in transitPlease let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-USThanks for your email, and I apologize for any troubleIt looks like you have already placed your order successfullyI also see that your order was shipped and it is in transitPlease let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead,

Complaint: [redacted] I am rejecting this response because: I now just want it to be on the recordThey really made me fight for this refund, which was very wrong of themHad I not, Groupon and this business would have kept my moneyLet it show on Revdex.com as a complaint Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Groupon Live Events are refundable only on the day of purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding[redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and I can confirm that your refund was processed successfully on 06/10/to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the trouble you had redeeming the carpet cleaning deal you purchasedGiven the circumstances, we've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi [redacted] The email from my colleague Michael G was sent to the email address associated with your Groupon account, which is [redacted] @gmail.comBelow you'll find the email sent: "Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI am so sorry for the trouble you've had with your [redacted] Groupon.Regarding your complaint: We would be happy to assist you with getting the full product that you ordered, but we will need some additional information.Could you please let me know exactly when [redacted] last contacted you, and copy the exact content of the message?Could you also please let me know when you contacted them last, and the exact copy of your last message as well?I would be happy to have our Resolutions Team look into this further so we can get you your hangers, but we will first need to know where you left it with the merchant.Thanks for your patience.Regards, [redacted] *ManagerGroupon Customer Support"Please follow up with him in this ticket to get this issue resolvedThank you, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIf you have any additional questions, please reply to me there.I'm sorry for any trouble you may have experiencedI've reviewed your requests, but will not be able to issue a refund because your vouchers are expired.However, you can still use your voucher for the price you paidFor example, if you paid $for a Groupon that has a $value, your Groupon will be worth $after expiration toward the products or services originally offered in the deal.If you're unable to use your Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Please note, Groupon Live Events, such as concerts, cannot be used for future use as they are for specific dated eventsThese purchases are considered Final Sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.Please let us know as soon as possible if there are issues preventing you from redeeming your GrouponsWe'd love to help!Thanks, [redacted] *SupervisorGroupon Customer [redacted]

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] A.ManagerGroupon Customer [redacted]