Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I've just issued you a full refund of $ and removed the Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the frustration in locating this charge from Groupon GetawaysWe want to do everything we can to assist with this issue and for something that was purchased in July 2016, we recommend you contact your bank or credit card company directly for more assistance.I’ve provided more specific instructions in my direct email to you (Ref#56104473)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the frustrationI double checked and it looks like your Groupon for [redacted] is not marked as redeemed on our endUsing your browser, sign into your account at www.groupon.com/mygroupons and click on your name in the top right corner of the pageYou'll find your Groupon in the "My Groupons" section of your accountThis is where the Groupon is locatedAgain, because this Groupon was purchased more than days ago, we are unable to issue a refund for the orderAs stated by [redacted] C on January 19, in ticket # [redacted] :"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved."Again, we are not able to assist you further with this particular GrouponI apologize again for any troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] GManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you have experienced with your Proform Performance Treadmill.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Groupon Live Events are refundable only on the day of purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding[redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.We have reviewed your request, but unfortunately will not be able to issue a refund for this purchaseAs communicated previously, for this event, all sales are final.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/gl-chris-young-73As we understand you were attempting to apply a 20% off discount code to your order, to make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards, [redacted] *SupervisorGroupon Customer Support"Regarding your rejection: Thank you for your patience, and I am truly sorry for any inconvenience this may have caused.After investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized manner.Unfortunately, I'm not able to issue a refund in this situationOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundableWe always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-chris-young-In this case, the restriction in question is: ""Final Sale."" I see that [redacted] has issued $in Groupon Bucks to your account on 01/11/for the discount amountThe credit is ready to be used and will expire in daysGroupon Bucks automatically apply to your future purchase.If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).If you are concerned about the security of your account, we recommend changing the email address and/or password associated with itTo do this, please visit www.groupon.com and sign in using your email address and the password that you set when you made your first purchase or created your account.Once you are signed in, you will see your name at the top right corner of the websitePlace your cursor over your name and click on "My Account" from the menu that drops downFrom here, you can update your account information (including your email address, password, and credit card).While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I now just want it to be on the recordThey really made me fight for this refund, which was very wrong of themHad I not, Groupon and this business would have kept my moneyLet it show on Revdex.com as a complaint Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and I can confirm that your refund was processed successfully on 06/10/to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The problem is not with [redacted] and I have paid multiple waysThree times directly through my credit card and banking cardThe first time was through [redacted] and they are trying to deal with you guys as wellI DO NOT want groupon money! As I stated last time I was told thatGroupon money does me no goodThe reason that there was money used what due to the birthday party and was not even usedI do not want the groupon bucksThere are multiple ways that you can reimburse meI feel that you are hiding behind the basics of excuses for not wanting to reimburseThis should not have to be such a huge ordealPut my money back on my credit cards, my bank, and to [redacted] I have raised the issue with all of them and they say that they are trying to reach you and then you say that you are trying to reach them and cant do anythingI am sick of the gamesI just want my money back Sincerely, [redacted]

Hello! Thanks for your email, and I apologize for any troubleIt looks like you have already placed your order successfullyI also see that your order was shipped and it is in transitPlease let me know if you need any additional help.Regards, [redacted] Team Lead, CS-USThanks for your email, and I apologize for any troubleIt looks like you have already placed your order successfullyI also see that your order was shipped and it is in transitPlease let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-USThanks for your email, and I apologize for any troubleIt looks like you have already placed your order successfullyI also see that your order was shipped and it is in transitPlease let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead, CS-USThanks for your email, and I apologize for any troubleIt looks like you have already placed your order successfullyI also see that your order was shipped and it is in transitPlease let me know if you need any additional help.Regards,Amarnath Vijayan Team Lead,

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I've refunded this order back to the original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: We are extremely sorry for the inconvenience caused from our side.Upon reviewing, it looks like there was an error from our side and there is currently no active groupon account associated with the email address [redacted] Plz disregard any email that you have received in regard with account reactivation from our side.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I’ve reviewed your request for a refund, but unfortunately your remaining three vochers is non-refundable Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsI see we have initiated the Trade In for your three vouchersThis Groupon is eligible for Trade In through 2/1/You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.Here's how:Go to your My Groupons page at http://www.groupon.com/mygrouponsSelect "Trade in Voucher." Confirm that you want to Trade In your voucherOnce you do, you'll receive the amount you paid in your account as Groupon BucksStart shopping! You'll have hours to find a new voucher, or your old voucher will be restored.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardOnly unprinted, unviewed vouchers are eligible for Trade In, and you have until 2/1/2018to complete your Trade InI apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because: Groupon specified that "specific directions" were sent to my inbox, in support of this complaint and in fact, no real directions were included The customer service people are trained to provide blanket apologies and statements of regret, but no actual help I have not received any additional offers of tickets (even after I tried buying them different times) or assistance in buying the tickets through the deal After weeks of going back and forth with Groupon, I am still receiving the same blanket statement "I'm sorry" emails with not actual help For the entire weeks that I was getting the very hollow responses, the actual deal I was trying to buy was still live, front and center on their website Very unprofessional, very unhelpful and very inefficient---> GROUPON Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, It looks like a full refund was processed back to your original form of payment on 6/5/after your contact with our Service Enhancement TeamWe apologize for your experience and hope this issued refund has resolved matters to your satisfactionI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued a full refund of $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedI’ve also emailed you directly from [redacted] @groupon.com via Ticket # [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon has just been slapped with a class action law suit for confusing and misleading terms The he terms and conditions as read on my mobile phone for this groupon read completely differently than those on my laptopThe same for the "ultimate" rules for all sales Groupon apparently enjoys robbing consumers of their money through confusing and misleading terms and different wording based on the type of electronic usedBottom line- the merchant refused to honor the voucherGroupon refuses to uphold their "ultimate" rules in this matterI will sit back and wait on the Federal Trade Commissions review of the multiple and conflicting "terms" and "fine print." I'm also excited to see the results of the class action suitIt's about time unethical business practices are brought to light and justice and customer service becomes the norm again Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] I am sorry to hear that you've had so many issues lately using GrouponRegarding your [redacted] Groupon, we sent an email on 5/to all customers who purchased this GrouponI've copied the original email below in case you are unable to locate it:-------We have some bad news: [redacted] Fridays at [redacted] At The Falls no longer be able to provide the services for your Groupon after May We know—we're disappointed tooSince you may not have had the opportunity to redeem your Groupon yet, we wanted to give you a heaso you can use it before then.Of course, if you won't have a chance to redeem your Groupon before May 26, please let us know at www.groupon.com/supportWe'll be happy to help.We really appreciate your understanding and apologize for any inconvenience this may causeIf you have any questions about this, please feel free to let us know.Regards,Groupon Customer Support---------I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this caseTo help make up for the trouble, I've issued $(amount paid) in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding your [redacted] Caribbean Groupon, I'm really sorry for the trouble and I appreciate you providing us with this feedbackI've just issued a $(amount paid )refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding the 8X Zoom Phone Camera Lens, I'm sorry to hear it arrived crack and was not the item you believed that was being advertised I understand you threw the item awayIn the future, we ask that you provide us with an email at [redacted] with a photo of the damaged product so we can assist youGiven your recent troubles, I've gone ahead and issued a $(amount paid) refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding the [redacted] Durable Micro USB Cable, I am sorry it wan't working with your [redacted] s I've gone ahead and issued a $(amount paid) refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed In the future, as long as your item isn't listed as "Final Sale" in the Fine Print at the time of purchase you can return items for a full refund within days of delivery by heading to your My Groupons page at http://www.groupon.com/mygrouponsOnce you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing labelRegarding the [redacted] , I've gone ahead and issued a $(amount paid) refund in Groupon Bucks to your account as a one-time exceptionThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedThis was a Final Sale item and because it had been more than hours since you made your purchase, your order had already been processed and your item had either shipped or would be in transit shortlyAt that point,we were unable to cancel or change your orderFor future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browserFrom a computer, sign into your account at www.groupon.com/mygrouponsThen, click "View Details" next to the order you'd like to changeIf you see “Edit order” on the left-hand side of the page, just click that link to edit or cancelYou can also give us a call during that time frame at (888) 375-and we'll be happy to assist youOur phones are open a.mto p.mCentral Time, seven days a weekYou now have a total of $of Groupon BucksAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Again, I apologize for any frustration these issues may have causedI hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.If you have any additional questions, please reply to me in the direct email that I've sent you via [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about the expired [redacted] dealI have removed the voucher from your expired Groupon section by marking the voucher as redeemedThe voucher was no cost, so there is no value in canceling.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hi [redacted] The email from my colleague Michael G was sent to the email address associated with your Groupon account, which is [redacted] @gmail.comBelow you'll find the email sent: "Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI am so sorry for the trouble you've had with your [redacted] Groupon.Regarding your complaint: We would be happy to assist you with getting the full product that you ordered, but we will need some additional information.Could you please let me know exactly when [redacted] last contacted you, and copy the exact content of the message?Could you also please let me know when you contacted them last, and the exact copy of your last message as well?I would be happy to have our Resolutions Team look into this further so we can get you your hangers, but we will first need to know where you left it with the merchant.Thanks for your patience.Regards, [redacted] *ManagerGroupon Customer Support"Please follow up with him in this ticket to get this issue resolvedThank you, [redacted] *ManagerGroupon Customer Support