Groupon

Complaint: [redacted] I am rejecting this response because: I'm not going to waste my time since you insist on making thins difficult I hope your business fail due to your lack of concern for customers and relationships Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry to hear about your disappointing experienceWe appreciate receiving feedback like yours, as we use it to review the merchants we partner with on our site.It looks like this has already been taken care of on tickets [redacted] and [redacted] for the two vouchers.I can confirm that your refunds processed successfully on 9/19/You should have received an email confirmation shortly after the refunds were issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund back to your payment card for $Please allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIf you have any additional questions, please reply to me there.I'm sorry for any trouble you may have experiencedI've reviewed your requests, but will not be able to issue a refund because your vouchers are expired.However, you can still use your voucher for the price you paidFor example, if you paid $for a Groupon that has a $value, your Groupon will be worth $after expiration toward the products or services originally offered in the deal.If you're unable to use your Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Please note, Groupon Live Events, such as concerts, cannot be used for future use as they are for specific dated eventsThese purchases are considered Final Sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.Please let us know as soon as possible if there are issues preventing you from redeeming your GrouponsWe'd love to help!Thanks, [redacted] *SupervisorGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the trouble you had redeeming the carpet cleaning deal you purchasedGiven the circumstances, we've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hey David,Thank you for reaching out to us again through the Revdex.com.I've notified Marc of your issue and I assure you: your case is being looked into further.Any other responses that you've received in the past have been honest indications of internal steps taken toward a resolution.Thank you for your patience.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted] **ManagerGroupon Customer Support

I should get the full refund of my money when the offered service is not available to useGroupon should not sell the services which are not available to usePlease provide me the full refund Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 12/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have provided me with a return authorization and have agreed to credit my account Thank you very much! [redacted] ***

Hi [redacted] ,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleFor your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.Additionally, I have issued a refund to your [redacted] ending in [redacted] for the Groupon purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your accountIf you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the troubleIf you have any additional questions, please let me know.Regards, [redacted] ManagerGroupon Customer Support

Hi [redacted] Sorry for any trouble! I can confirm that your refund processed successfully on 6/15/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] A.ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We are unable to issue a refund for this Groupon outside of the day cancellation windowWe have tested the code and can confirm it's workingWe must ask that you now use this expired Groupon for its face value.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meGroupon was kind enough to appreciate my loyalty to their company and,for that reason, refund my money in"Groupon Bucks"Thank you kindly for your assistance Sincerely, [redacted]

Hello Monique,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I checked your account, and I can see that the $which was charged to your CC on 10/21/for the purchase "Botox Facial Rejuvenation Package" was exchanged to your Groupon Bucks and then used in a purchase on 11/09/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble with your [redacted] Sunglasses purchasesSince these were Groupon Stores purchases if there is an issue with your order you would contact the merchant directly through your Groupon account via our ticketing system to inform them of any issues so they can work to resolve themThis information was given in your confirmation emailThe several disputes you filed violated our Terms of Use resulting in your account being deactivatedI have reactivated your account so you can reach out to the merchant.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: To make up for the troubleI've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint for Wireless LED Porch LightsI’ve provided more specific instructions in my direct email to you via ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support