Groupon

Complaint: [redacted] I am rejecting this response because: I'm not going to waste my time since you insist on making thins difficult I hope your business fail due to your lack of concern for customers and relationships Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund back to your payment card for $Please allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleFor your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.Additionally, I have issued a refund to your [redacted] ending in [redacted] for the Groupon purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your accountIf you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the troubleIf you have any additional questions, please let me know.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued a full refund of $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedI’ve also emailed you directly from [redacted] @groupon.com via Ticket # [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 12/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hey David,Thank you for reaching out to us again through the Revdex.com.I've notified Marc of your issue and I assure you: your case is being looked into further.Any other responses that you've received in the past have been honest indications of internal steps taken toward a resolution.Thank you for your patience.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] I am sorry to hear that you've had so many issues lately using GrouponRegarding your [redacted] Groupon, we sent an email on 5/to all customers who purchased this GrouponI've copied the original email below in case you are unable to locate it:-------We have some bad news: [redacted] Fridays at [redacted] At The Falls no longer be able to provide the services for your Groupon after May We know—we're disappointed tooSince you may not have had the opportunity to redeem your Groupon yet, we wanted to give you a heaso you can use it before then.Of course, if you won't have a chance to redeem your Groupon before May 26, please let us know at www.groupon.com/supportWe'll be happy to help.We really appreciate your understanding and apologize for any inconvenience this may causeIf you have any questions about this, please feel free to let us know.Regards,Groupon Customer Support---------I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this caseTo help make up for the trouble, I've issued $(amount paid) in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding your [redacted] Caribbean Groupon, I'm really sorry for the trouble and I appreciate you providing us with this feedbackI've just issued a $(amount paid )refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding the 8X Zoom Phone Camera Lens, I'm sorry to hear it arrived crack and was not the item you believed that was being advertised I understand you threw the item awayIn the future, we ask that you provide us with an email at [redacted] with a photo of the damaged product so we can assist youGiven your recent troubles, I've gone ahead and issued a $(amount paid) refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding the [redacted] Durable Micro USB Cable, I am sorry it wan't working with your [redacted] s I've gone ahead and issued a $(amount paid) refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed In the future, as long as your item isn't listed as "Final Sale" in the Fine Print at the time of purchase you can return items for a full refund within days of delivery by heading to your My Groupons page at http://www.groupon.com/mygrouponsOnce you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing labelRegarding the [redacted] , I've gone ahead and issued a $(amount paid) refund in Groupon Bucks to your account as a one-time exceptionThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedThis was a Final Sale item and because it had been more than hours since you made your purchase, your order had already been processed and your item had either shipped or would be in transit shortlyAt that point,we were unable to cancel or change your orderFor future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browserFrom a computer, sign into your account at www.groupon.com/mygrouponsThen, click "View Details" next to the order you'd like to changeIf you see “Edit order” on the left-hand side of the page, just click that link to edit or cancelYou can also give us a call during that time frame at (888) 375-and we'll be happy to assist youOur phones are open a.mto p.mCentral Time, seven days a weekYou now have a total of $of Groupon BucksAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Again, I apologize for any frustration these issues may have causedI hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.If you have any additional questions, please reply to me in the direct email that I've sent you via [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon has just been slapped with a class action law suit for confusing and misleading terms The he terms and conditions as read on my mobile phone for this groupon read completely differently than those on my laptopThe same for the "ultimate" rules for all sales Groupon apparently enjoys robbing consumers of their money through confusing and misleading terms and different wording based on the type of electronic usedBottom line- the merchant refused to honor the voucherGroupon refuses to uphold their "ultimate" rules in this matterI will sit back and wait on the Federal Trade Commissions review of the multiple and conflicting "terms" and "fine print." I'm also excited to see the results of the class action suitIt's about time unethical business practices are brought to light and justice and customer service becomes the norm again Sincerely, [redacted]

Hi [redacted] Sorry for any trouble! I can confirm that your refund processed successfully on 6/15/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have provided me with a return authorization and have agreed to credit my account Thank you very much! [redacted] ***

I should get the full refund of my money when the offered service is not available to useGroupon should not sell the services which are not available to usePlease provide me the full refund Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about the expired [redacted] dealI have removed the voucher from your expired Groupon section by marking the voucher as redeemedThe voucher was no cost, so there is no value in canceling.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry to hear about your disappointing experienceWe appreciate receiving feedback like yours, as we use it to review the merchants we partner with on our site.It looks like this has already been taken care of on tickets [redacted] and [redacted] for the two vouchers.I can confirm that your refunds processed successfully on 9/19/You should have received an email confirmation shortly after the refunds were issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello Monique,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including our first Revdex.com response to you (Ticket [redacted] )I also responded to you a moment ago via email from [redacted] .Regarding your complaint, I see that our Escalation team processed a full refund for the local-flavor-vogels-flowers-formal-wear deal as of 2/27/We sincerely apologize for your experience and hope the processed refund can be considered an appropriate resolution to this caseThank you for your understandingPlease reply to me here if you have any additional questions or concernsRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the confusion this deal has caused, but as mentioned in the Fine Print section on the deal page, extra fees for additional quarts and specialty filters will be charged by the business.Groupons do not include tax or gratuity in the purchase priceIf they are included, it will be specifically mentioned in the Fine Print of the dealOtherwise, tax is collected when redeeming the voucher and is dependent on the area's local tax laws.It is every merchant’s responsibility to collect and remit tax as required by applicable lawsStates and cities often have complicated sales and use tax laws that can be quite confusingFactors such as where you live, where you redeem your voucher, and for what goods or services you redeem it may affect how the voucher is treated for purposes of taxation.If you'd like to discuss the specifics of how your voucher purchase is taxed upon redemption, please contact the business directlyThey should have more information about the local tax laws in question.However, I understand you’ve changed your mind about using this GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your Valvoline instant oil change voucher for Groupon BucksAfter we initiate your Trade In, you’ll receive email confirmation that $$has been issued to your Groupon accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InIf you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I have sent you two emails with the attached screenshots that gives you proof of a second charge on 7/21/as well as the screenshot for the reversal (9/14/15) of the credit my bank gave me due to your company making mistakes and now I have to pay for itIf you check my groupon account along with [redacted] groupon account you would see valid proof that I had purchased these two grouponsI know that you can see it because we can see itI will have Rose call the company and request her refund and as for Groupon you have just lost a customerI would be sure to inform all of my friends and family and anyone whosoever asks me about your company, to never use Groupons' services because of the unwillingness to fix a simple mistake from your end with SOLID proof [redacted]

Complaint: I am rejecting this response because:The initial issue is still not solved I still have an outstanding credit on my groupon acccount that I would like refunded back This was a duplicate charge and an error on your end Sincerely, Liang ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comPlease reference Ticket: [redacted] Regarding your complaint, I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We are unable to issue a refund for this Groupon outside of the day cancellation windowWe have tested the code and can confirm it's workingWe must ask that you now use this expired Groupon for its face value.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support