Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I checked your account, and I can see that the $which was charged to your CC on 10/21/for the purchase "Botox Facial Rejuvenation Package" was exchanged to your Groupon Bucks and then used in a purchase on 11/09/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to you with the ticket number : [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint for Wireless LED Porch LightsI’ve provided more specific instructions in my direct email to you via ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I'm very sorry to hear of the issues you had with this service That's never the experience we hope our customers have.I see you called our Support Team on 7/and a full refund of $was issued in Groupon Bucks for this purchaseUnfortunately, we're unable to refund you more than the purchase priceFor any additional reimbursement, you'll need to work with the merchant directlyI have their contact info as http://www.bundleindoorservices.com/ or [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because:They billed me twice for same purchase when the original purchase was canceled/returnedThe duplicate charge was never refunded and now they have deleted my account so they can't review the notes? Sincerely, Armando ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meGroupon was kind enough to appreciate my loyalty to their company and,for that reason, refund my money in"Groupon Bucks"Thank you kindly for your assistance Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble with your [redacted] Sunglasses purchasesSince these were Groupon Stores purchases if there is an issue with your order you would contact the merchant directly through your Groupon account via our ticketing system to inform them of any issues so they can work to resolve themThis information was given in your confirmation emailThe several disputes you filed violated our Terms of Use resulting in your account being deactivatedI have reactivated your account so you can reach out to the merchant.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hi Maria,Thank you for contacting us through the Revdex.com.I reviewed your claim and all internal correspondence.I have notified an [redacted] specialist who is reviewing your request.Please stay tuned for an update via email.Regards,Andrew *.Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: To make up for the troubleI've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: we have processed a full refund back to your credit card for the [redacted] deal as of 12/29/We apologize for the frustration you experiencedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Thanks for your patience, and I’m sorry for any confusion.Although some Groupon Bucks do not have an expiration date, some Bucks issuances willWe will always let you know if your Groupon Bucks have an expiry date, and what the deadline is for using your Groupon Bucks once they have been issuedSince I see you have been a loyal customer of ours, I can assist you with your Groupon BucksI've reinstated the previous $balance in Groupon Bucks back to your accountThis credit is immediately available and will automatically apply toward future eligible purchasesThese Groupon Bucks won't have any expiration date.If you’re ever unsure, you can check your Groupon Bucks balance and see your Bucks history and expiration date by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist!Take care, [redacted] *SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon is once again asking me to reach out to the vendor who has repeatedly denied to accept the defective product and send me the return label per Grouping defective goods policy Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: A check is being issued for the Ideel refunds you should have received prior to the merge with Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there If you need a reference number, the ticket number is [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had receiving your authorized orders through us after your account was compromisedHere are links you can use to access the last Sub Station Groupons we haven't sent over yet directlyPlease note, you must be logged in to your Groupon.com account to view the vouchers [redacted] We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] ending on April 5th in ticket [redacted] .Regarding your complaint: As [redacted] stated, you have already been refunded for this Groupon purchase:"We're only able to issue refunds for a Groupon within days of purchaseAfter that, all sales are finalHowever, I'm able to make a one-time exception.I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future."As this refund request has been granted, we consider this issue solved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: The company never truly resolved the issue that they causedI had to print a packing slip and make a trip to the post office to return the item that they sent me incorrect, just to get my money back for the original item I ordered and never receivedGroupon has clearly shown that they do not value their customers and I refuse to accept the poor attempt they made to resolve a problem they causedI do not need any further messages from Groupon to attempt to resolve my issueHowever, I am not going to be able to click that I accept their response Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I do not accept Groupon decision or responseAlso do not care of their business or providing business to themIt took a Revdex.com claim for Groupon to provide my grouponsAnd of course they did not provided my refund ad I requested, wonder why? I guess they care more on receiving money.Again I don't agree with their response and don't careMy life do not depends on their coupons Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: All taxes and fees were listed on the deal page upon checkout.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support