Groupon

Complaint: I am rejecting this response because:The initial issue is still not solved I still have an outstanding credit on my groupon acccount that I would like refunded back This was a duplicate charge and an error on your end Sincerely, Liang ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comPlease reference Ticket: [redacted] Regarding your complaint, I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support”

Hi Maria,Thank you for contacting us through the Revdex.com.I reviewed your claim and all internal correspondence.I have notified an [redacted] specialist who is reviewing your request.Please stay tuned for an update via email.Regards,Andrew *.Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including our first Revdex.com response to you (Ticket [redacted] )I also responded to you a moment ago via email from [redacted] .Regarding your complaint, I see that our Escalation team processed a full refund for the local-flavor-vogels-flowers-formal-wear deal as of 2/27/We sincerely apologize for your experience and hope the processed refund can be considered an appropriate resolution to this caseThank you for your understandingPlease reply to me here if you have any additional questions or concernsRegards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because:They billed me twice for same purchase when the original purchase was canceled/returnedThe duplicate charge was never refunded and now they have deleted my account so they can't review the notes? Sincerely, Armando ***

(The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I have sent you two emails with the attached screenshots that gives you proof of a second charge on 7/21/as well as the screenshot for the reversal (9/14/15) of the credit my bank gave me due to your company making mistakes and now I have to pay for itIf you check my groupon account along with [redacted] groupon account you would see valid proof that I had purchased these two grouponsI know that you can see it because we can see itI will have Rose call the company and request her refund and as for Groupon you have just lost a customerI would be sure to inform all of my friends and family and anyone whosoever asks me about your company, to never use Groupons' services because of the unwillingness to fix a simple mistake from your end with SOLID proof [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I'm very sorry to hear of the issues you had with this service That's never the experience we hope our customers have.I see you called our Support Team on 7/and a full refund of $was issued in Groupon Bucks for this purchaseUnfortunately, we're unable to refund you more than the purchase priceFor any additional reimbursement, you'll need to work with the merchant directlyI have their contact info as http://www.bundleindoorservices.com/ or [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to you with the ticket number : [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the confusion this deal has caused, but as mentioned in the Fine Print section on the deal page, extra fees for additional quarts and specialty filters will be charged by the business.Groupons do not include tax or gratuity in the purchase priceIf they are included, it will be specifically mentioned in the Fine Print of the dealOtherwise, tax is collected when redeeming the voucher and is dependent on the area's local tax laws.It is every merchant’s responsibility to collect and remit tax as required by applicable lawsStates and cities often have complicated sales and use tax laws that can be quite confusingFactors such as where you live, where you redeem your voucher, and for what goods or services you redeem it may affect how the voucher is treated for purposes of taxation.If you'd like to discuss the specifics of how your voucher purchase is taxed upon redemption, please contact the business directlyThey should have more information about the local tax laws in question.However, I understand you’ve changed your mind about using this GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your Valvoline instant oil change voucher for Groupon BucksAfter we initiate your Trade In, you’ll receive email confirmation that $$has been issued to your Groupon accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InIf you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had receiving your authorized orders through us after your account was compromisedHere are links you can use to access the last Sub Station Groupons we haven't sent over yet directlyPlease note, you must be logged in to your Groupon.com account to view the vouchers [redacted] We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: A check is being issued for the Ideel refunds you should have received prior to the merge with Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there If you need a reference number, the ticket number is [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Thanks for your patience, and I’m sorry for any confusion.Although some Groupon Bucks do not have an expiration date, some Bucks issuances willWe will always let you know if your Groupon Bucks have an expiry date, and what the deadline is for using your Groupon Bucks once they have been issuedSince I see you have been a loyal customer of ours, I can assist you with your Groupon BucksI've reinstated the previous $balance in Groupon Bucks back to your accountThis credit is immediately available and will automatically apply toward future eligible purchasesThese Groupon Bucks won't have any expiration date.If you’re ever unsure, you can check your Groupon Bucks balance and see your Bucks history and expiration date by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist!Take care, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: we have processed a full refund back to your credit card for the [redacted] deal as of 12/29/We apologize for the frustration you experiencedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: Groupon is once again asking me to reach out to the vendor who has repeatedly denied to accept the defective product and send me the return label per Grouping defective goods policy Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The company never truly resolved the issue that they causedI had to print a packing slip and make a trip to the post office to return the item that they sent me incorrect, just to get my money back for the original item I ordered and never receivedGroupon has clearly shown that they do not value their customers and I refuse to accept the poor attempt they made to resolve a problem they causedI do not need any further messages from Groupon to attempt to resolve my issueHowever, I am not going to be able to click that I accept their response Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] ending on April 5th in ticket [redacted] .Regarding your complaint: As [redacted] stated, you have already been refunded for this Groupon purchase:"We're only able to issue refunds for a Groupon within days of purchaseAfter that, all sales are finalHowever, I'm able to make a one-time exception.I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future."As this refund request has been granted, we consider this issue solved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: All taxes and fees were listed on the deal page upon checkout.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble The first purchase made at 1:PM CST was made in your husband's accountIt appears the computer you used to make that purchase was already signed in to your husband's accountThis would explain why you did not receive a confirmation email to your email addressIt was sent to your husband's insteadIt also explains why our chat representative didn't see the purchaseThe only information provided was your own email address and unfortunately the orders were not placed there We're very sorry for the troubleAs we explained when you called, any items marked "final sale," are nonrefundable and may not be returnedYou can find this information in our Return Policy at http:// [redacted] , and in the Fine Print on the purchase page for this Groupon at https:// [redacted] Of course, if your item was damaged prior to delivery, please let me know and I can assist you in returning the product in that caseHowever, due to the nature of this deal, we aren't able to provide a replacement If you have any further questions, don't hesitate to ask Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I do not accept Groupon decision or responseAlso do not care of their business or providing business to themIt took a Revdex.com claim for Groupon to provide my grouponsAnd of course they did not provided my refund ad I requested, wonder why? I guess they care more on receiving money.Again I don't agree with their response and don't careMy life do not depends on their coupons Sincerely, [redacted]