Groupon

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble The first purchase made at 1:PM CST was made in your husband's accountIt appears the computer you used to make that purchase was already signed in to your husband's accountThis would explain why you did not receive a confirmation email to your email addressIt was sent to your husband's insteadIt also explains why our chat representative didn't see the purchaseThe only information provided was your own email address and unfortunately the orders were not placed there We're very sorry for the troubleAs we explained when you called, any items marked "final sale," are nonrefundable and may not be returnedYou can find this information in our Return Policy at http:// [redacted] , and in the Fine Print on the purchase page for this Groupon at https:// [redacted] Of course, if your item was damaged prior to delivery, please let me know and I can assist you in returning the product in that caseHowever, due to the nature of this deal, we aren't able to provide a replacement If you have any further questions, don't hesitate to ask Regards, [redacted] Manager Groupon Customer Support

Revdex.com: I received correspondence from from the Credit Card Company that the card in dispute was issued from They have issued me a temporary credit until the investigation is completed Any information you could gather would be of great benefit to this case so that I may take the appropriate legal action I have reviewed the response made by the business in reference to complaint ID 10982294, and find that this resolution is satisfactory to me Sincerely, Holly [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Your refund has already been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next business days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

I aligned with our Live team to make sure policy had been properly upheld here.It has.This deal has many levels to go through for an actual purchase to occur: https://www.groupon.com/deals/fanxchange-kansas-city-chiefsFind Tickets --> Select Game Date --> Select Section --> Select Quantity --> CheckoutFor this reason, we won't be making an exception and/or allowing a refund.Please let me know if you have any additional questions [redacted] *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm sorry for any trouble, I can certainly understand how this might cause some confusionThere are a number of reasons the price might be lower when purchasing through the venue directly, but we'll always try to bring you the best deal possibleThe prices on our site are determined by Groupon and the ticket seller based on the prices at the time the deal is featured on our siteBecause the ticket sellers reserve the right to change their own prices at any time, their prices will sometimes fall below those offered on Groupon as the show approaches.I hope this helps clarify thingsIt is never our intention to mislead our customers and I apologize that that was the end result.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the email sent from my colleague [redacted] on April 27th in ticket [redacted] .In that ticket, it was stated:"Hi [redacted] Thanks for reaching out to us through the Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry to hear that the Groupon bucks credit we have processed previously is not meeting your expectationsThe $Groupon bucks were issued as a courtesy to the situation where you were unable to use the promo codeIt's technically impossible to convert the Groupon bucks as a credit to your credit card.Hope this clarifies the situationPlease feel free to ask, if you have any other concerns."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I've forwarded your issue to a Getaways specialist for further reviewPlease stay tuned for an update via email.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you for your patience in this matterIt appears this order was placed under an account associated with the name [redacted] *Is this someone you know? If so, we recommend discussing repayment options directly with them[redacted] *originally used this card on 6/2/to place an orderIf that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and accidentally selected it for their more recent purchase.We have removed your card information from that person's account, so you shouldn't see any other transactions from us on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thanks for your email, and I apologize for any trouble.It looks like this matter was resolved on 08/25/in Ticket # [redacted] when you worked with [redacted] If there's anything else I can help with, please reply to his message and I'll be happy to help.Thanks again, [redacted] ManagerGroupon Customer Support

Hello [redacted] I responded to you in the Revdex.com portal earlier today.I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: we were notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon Getaway for the [redacted] Principe JamaicaSince you have already disputed the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because:To accept the response means that they have provided a resolution they are just asking me for additional information I will accept a response when a resolution has been reached My groupon email is a [redacted] @gmail.com.I have attached a copy of their email to me 1/ Sincerely, Dalana [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I have reviewed your correspondence with our representatives and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expireYou can see your balance in the top right corner of the page when signed into your account at [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Your claim that I did not attend show because I did not have access to a printer is & you know itContacted Groupon thru your chat line while at library to print pass at noon, day of show, and was told that it could not be printed at that time, "maybe later"Need refund as you failed to provide paid for ticketthis is pathetic Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like you were issued a full refund on 06/02/Please allow for up to business days for those funds to show on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer SupportTell us why here

Hi [redacted] I am truly sorry to hear about the experience you hadWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this casePlease know that we are reviewing the entire correspondence with the representatives and reaching out to their respective managersWe take feedback like this very seriously, so thank you for taking the time to let us knowI checked your account and I can see that the Groupon [redacted] for $was refunded to your Groupon Bucks on 09/06/Please accept my heartfelt apology for this situation and let me know if you have any questionsRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I feel that it is very disingenuous of Groupon to treat their long-term customers the way they treated me I am no longer interested in pursuing this complaint But, I hope that Groupon will in the future treat their customer-base better and do not cause them so much of a hassle Apparently their business partners do not follow Groupon's advertised obligation that the amount paid for a Groupon never expires They need to either remove those partners from partnership or urge them to follow the advertisement and not bait and switch In case their partner is not complying, Groupon should take the responsibility to resolve the issue through the partner or make a refund Making the customer to go around the circles and angering customers will not benefit GrouponThey not only loose that customer but will have negative reviews in the social media, etc.Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm so sorry for the trouble you've experienced with this GrouponUnfortunantly after days of purchase all Groupons are final sale.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support