Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: You were issued the Trade In credit as promised per your conversation with my colleague, ***, on 08/11/That credit was applied to multiple purchases completed that same day, which included Goods items and Local dealThere is currently a remaining balance of $in non-expiring Groupon Bucks in your accountYou don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usualThe Bucks will automatically apply to your future purchases until they run outAlways make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's websiteWe're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.If you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support"Regarding your rejection: Unfortunately, I am not able to issue a refund to your card at this point, because a portion of the Groupon Bucks issued on 8/11/were already used toward the purchase you made on 8/11/2017.Groupon Bucks are automatically applied to purchases, so it's possible you used them without realizing itI'm so sorry for the inconvenience, but hopefully you'll find another deal that interests you soon!Per your request, I have removed the credit card information on file in your accountIf you are concerned that someone may have accessed your account in an unauthorized manner, we also strongly recommend changing the password on your account using a combination of upper- and lowercase letters as well as numbers and symbols.You can update your account information (including your email address, password, and credit card information) in the "My Account" section when you are signed inPlease visit www.groupon.com and sign in using the email address and password you created when you made your first purchase or created your account.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am passing this issue along to a manager from our merchant resolutions team and they will be following up with your shortlyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: the product was not delivered to me Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] I'm really sorry for the troubleAs our representatives from our Customer Support Team have explained, we not able to issue a refund for your expired voucher The purchase value of your Groupon never expires, which means you can still use these expired vouchers with the business Thanks for your understanding

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like we've already issued a refund for the orderI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey Kimberly,Thank you for reaching out to us again through the Revdex.com.Regarding your issue, I noticed that there had been significant progress made during the past weekEven still, we're available should you have any remaining questions.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Christy *and your Ticket # is [redacted] .Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Christy will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much Sincerely, [redacted]

Hello Catrecia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for the trouble with your orderIt appears Khia was already in contact with you via ticket # [redacted] and has issued a full refund to your original form of paymentPlease allow up to business days for the refund to appear on your statement.If you have any additional questions, please reply to me via my direct email (Ticket # [redacted] ).Thank you for your understanding.Regards,Robb CManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the continued frustrationUnfortunately you will need to contact the merchant directly for more information regarding your refund.I’ve provided more specific instructions in my direct email to you (Ref# [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry for the experience that you had with this purchase, as this is never the experience that we want our customers to have.It looks like you were issued a full refund for this item on 01/06/to your original form of paymentWe ask that you allow up to business days for that to post back to your statement.Please be aware that certain Groupon Goods items are sold by a 3rd party merchantIn the case of any missing products, you should reach out to the merchant directlyThey will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.In order to contact the merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop downSelect "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonIf you've already taken the above steps but can't get in contact with the merchant:• Let us know and we'll be happy to reach out to the merchant on your behalf• Please navigate back to your item's order page using the above steps, click on the Tickets tab, and note the ticket number• Then, send us that ticket number and the best phone number to contact you withI did see that you were having trouble locating the option to contact the merchant and I apologize that you were not provided more specific instructions when you originally contacted us.Unfortunately, we are unable to escalate your request until this correspondence has been opened with the merchantThe agent that processed the refund should not have done soWhile we're happy to have processed the refund for you, I just wanted you to be aware of the steps that need to be taken before we're able to escalate an issue to our Groupon Stores Team.If you have any additional questions, please reply to me in my direct email to you.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email froms [redacted] Regarding your complaint: receiving the wrong option for your NFL Fan Favorite Kids' Recliners orderI’ve provided more specific instructions in my direct email to you, which is ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and we have already issued a full refund to your payment card for this purchaseUnfortunately, we are unable to issue any further compensation for this order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: I am rejecting this response because: they did not actually respond to anythingGroupon continues to show me and the Revdex.com disrespect through their underhanded tactics and woeful customer serviceWhat kind of response is that? They're just trying to reset the clock of responding to me in a timely mannerThis is not timely, and this is not a response from Groupon Sincerely, Bradley [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like a supervisor from our team reached out to you on 06/16/and you were issued Groupon credit.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards, *** ManagerGroupon Customer Support

I’ve also emailed you directly from [redacted] via Ticket # [redacted] please reply to me there if you have any further questions

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: we did reach out to the hotel to request an exception to their cancellation policy with your complaintUnfortunately we were not granted an exception and weren't able to refund or partially refund your bookingWe did not advise that you would be granted a refund after you had checked out with the hotelWe're not able to request a refund exception from the hotel until you have checked out of your stay, so we advised to let us know your checkout details when you had finished your stay so we could request a refund from the hotel if they weren't able to accommodate you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer apologies for the difficulty you experienced with purchases made on your account without your permission.I can confirm that your refund processed successfully on 12/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processAs it has been more than business days since the refund was issued, if it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support