Groupon

Hey ***Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Getaways purchase at The [redacted] I'm very sorry for any confusion with the terms of this deal, I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there via ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: it looks like we refunded both of your purchases for the [redacted] at Monsoon Lagoon on August 20th to your original form of paymentYou should see the credits reflected on your statement within business days of that date.I've also emailed you directly with this informationIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: After days from purchase, we only issue refunds if there is an unresolvable issue with the businessIf you are no longer interested in getting scheduled, you also have the option to give this Groupon to a friend or family member to use instead (unless the Fine Print states otherwise).As stated previously, we would be more than happy to issue a trafor this orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/09/10) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleHowever, I'm not able to issue a refund for your expired voucher All the businesses we feature understand that the purchase value of your Groupon never expiresOf course, if you have difficulty using this, I'll be more than happy to assist you further I am sorry that I wasn't able to provide you with your desired outcome in this matter I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please review this Dr on YelpI had been to Dr [redacted] before and the experience was awfulRead reviews on GoogleAll I want is a credit voucher for grouponDid not know that this "Spa" was [redacted] 's practiceThis matter is not resolvedRead the reviews Final Business Response / [redacted] (4000, 10, 2015/09/11) */ Hi [redacted] , We typically only offer refunds when there is a problem with the service or if the vendor displays an act of customer disserviceWe do not issue refunds based on the experience of another customer or an experience documented on a review website Our Groupon Promise exists to protect people from having a poor experience when they use their GrouponWe want our customers to know that we are there for them in case something goes awry when they try to redeem itIt doesn't happen often, but we're there in case it does! You can read more about Groupon Promise here: http://www.groupon.com/groupon-promise We encourage you to try this businessIf you have a bad experience when using your Groupon, please don't hesitate to contact us Regards, Groupon Customer Support

Hello [redacted] Thank you for reaching out and I apologize for any trouble with this purchaseUnfortunately, I was unable to locate your order with the information provided in this requestIt appears your purchasing account is not under the [redacted] email address providedI would recommend reaching out to our Customer Service department at support@ [redacted] or by calling [redacted] (days a week from AM - PM CST).When calling, please provide the email address that is used for your Groupon account or the Groupon number so that we may locate this purchaseIf we are unable to resolve this issue, or you are no longer interested in waiting for a resolution, please let us know and we will make sure to take care of you ASAPThank you again for your patience and let us know if we can be of further assistance

Hey [redacted] I just reviewed this complaint and the correspondence on record from Groupon's side.I saw where [redacted] reached out to you on April 12th and 18th to explain that the hotel didn't approve a refund of any kind but, for the trouble, we've issued a credit of $in Groupon Bucks to your account.I'm sorry that we weren't able to arrive at your desired settlementIf you have any additional questions, you can reply to [redacted] 's latest messageFor your reference, the internal ticket number is [redacted] Thank you, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Please read complaint If you are not going to issue a refund, then say so A refund means a credit to my credit card, to reverse the debit you applied that is what a refund is I am getting tired of repeating myself, I have been very clear in all my correspondence with you Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedMost Groupons can be cancelled within days, unless the Fine Print says otherwiseSince you contacted us with our refund policy we can proceed with your request.I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: You were issued a refund in full to your original form of payment on January 23, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your issue was escalated to our Groupon Goods Resolution Team on 4/29/On 5/5/16, [redacted] had reached out to you via email requesting more information about your experience with filing the warranty claim with SamsungThe reference number for that email is [redacted] If you can please respond to that email at your earliest convenience, [redacted] will be able to look into the issue further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comSorry for any confusionWhen venues offer tickets through Groupon, they offer a discount based on the ticket price at the time the deal is featuredOur price reflects savings based on the venues’ then-current ticket pricesIf an event does not sell out, a venue may release unsold tickets at a greater discount than the Groupon priceUnfortunately, this is beyond our controlThe value on your ticket might also differ from the value on the date of purchase as it will reflect the current value when tickets are made availableIt looks like this has already been taken care of however as I see a full Promise Refund was issued to the original methods of payment on 11/22/This refund amount was $($of that was issued back to the card ending in [redacted] and $of that was issued back to Groupon Bucks)Please allow 1-business days for the credit card refund to be reflected on your statementThe Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchasesYou can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.comYour Bucks will be displayed at the top of your My Groupons pageI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: Unfortunately, we aren't able to issue a refund in this situationI understand this was not an intentional purchase, however we can see that the purchase originated from the same IP address as your previous purchases authorized purchaseWhenever an order is created on an account, and email is automatically sent to the customer as confirmation - I'm sorry if this email was missedWithin days of purchase we're able to issue a refund for Local deals unless otherwise specified in the Fine PrintAfter days from purchase, we're only able to issue refunds if the business has closed, is no longer accepting Groupons.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:This is not the resolution that I asked forI am still out of $And I never received a call back as requested Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any trouble with this dealOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Ashley,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: You've sent us tracking associated with the orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley CManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: unfortunately all of the vouchers in question are non-refundable at this pointHowever, you did have one voucher (Farfetched Playcare & Grooming) which is an exception to this since we've confirmed the business has closedGiven the closure and your account remaining deactivated, we've cancelled the order back to your original form of paymentYou should see the credit anytime within the next business days.We'll be emailing your remaining unused vouchers directly to you in a separate email as soon as they've been compiledIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]