Groupon

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Customer Service IssuesI've confirmed that you refund has process and provided more specific information in my direct email to youIf you have any additional questions, please reply to me there via ticket# [redacted] Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This order was refunded to Groupon Bucks on 11/19/The Bucks were used on 11/19/2017.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: We understand that the merchant refused to honor your expired Groupon for its face value, and have issued you Groupon Bucks in this amount.Additionally, you were not charged for the [redacted] Groupon and it has been removed from your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:The voucher did not say thisI find it convient for Groupon to state it did And the [redacted] Club employee should have stated the expiration date when I asked if there was oneWill Groupon go broke not refunding me my $for free chicken and pastry dish? Groupon, you are not doing the right think for the customerI want a supervisor Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your refund for [redacted] [redacted] Yacht Cruise Admission for Two placed via an alternate emailI am showing that the order was canceled minutes after the order was refunded.It is possible that the credit appeared before the charge or you were not charged at allDue to a credit card reversal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I can see that we have already issued a refund to your order on 01/02/Your refund was issued as Groupon Bucks, the credit is available immediately in your account.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will be awaiting an update on this matter Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have also responded to you with a direct message from our Customer Support system earlier today.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have reviewed your correspondence with our representativeI'm very sorry for the continued trouble you've hadWe'll always process returns for multiple products that are packaged together, as long as those items were all purchased in one orderIf the goods were purchased in separate orders, they'll need to be returned separately with different return labels; but it looks like everything you sent back to us was from the same order, so I apologize for the oversight! I've gone ahead and issued $refund for the remainder of your returnPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello Catherine,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about the defective fitness tracker.... I apologize for the trouble and confusion you encountered when you reached out through our chat feature. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Marisabel *.ManagerGroupon Customer Support

Complaint: 11844334 I am rejecting this response because: I was not able to purchase another game system for the price that you had sold to me. I asked for a refund for my money the same way I paid that was on my credit card. That was not an option it was only for your site. That's unacceptable. So I had no other choice but to take what you gave or get nothing. Then you offer 10.00 in bucks but that's not enough to buy the system so it does me no good at all. Sincerely, Patricia Groves-taylor

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We apologize for the inconvenience As the tracking indicated, the products were returned to sender and we issued a refund to your original form of payment on 2/1/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] HManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you for your patience in this matterIt appears this order was placed under an account associated with the name [redacted] *Is this someone you know? If so, we recommend discussing repayment options directly with them[redacted] originally used this card on 11/17/to place this order.We have removed your card information from that person's account, so you shouldn't see any other transactions from us on your statement.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter furtherThey will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer [redacted]

Hello Vanessa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mani *ManagerGroupon Customer Support

Hi [redacted] I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted] *Manager Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and can confirm that after days since I first requested it, I have now received my refund.I feel it is important to note that getting my refund from Groupon took too much effortThey have no valid phone numbers to speak with a person, therefore I was forced to do customer service on line chats on 6/15/2017, 6/21/and 7/14/and file a complaint with the Revdex.comThis is NOT good business practiceEach on line chat resulted in a customer service person saying that "someone will contact you within hours." I never received an email from Groupon or a representative of GrouponIt's only through my Revdex.com complaint that the business has contacted me and it resulted in a refund of my money Sincerely, [redacted]

Hello *** I believe that was a typo in my original message to you There were no additional instructions needed to provide to you, and this issue is resolved [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: If you as a company don't have a fail safe or a warning that your system is double charging peopleI believe your the cause of the incidentNow you don't want to give me my funds back and have the audacity to offer 1/of my purchase price? Why would you not offer a full coupon or credit towards my out of pocket expense at least for the extra set of tickets since you will not reverse the credit to my [redacted] Card? I think you guys at the very least owe me the credit amount for the 2nd set of ticket which was $or $ Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for referencePlease continue any further correspondences through that email directly.Sorry for any trouble! I can confirm that your refund for Body Beauty Massage processed successfully on 01/12/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.As for the voucher for "One Personalized Initial Relaxation Coloring Book with Pencils" with MonogramHub, this voucher is currently eligible for Traon your account, which you may do so at any time up until days after the voucher expires.The Bucks received upon trawill automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.When you initiate the trade-in, you have hours to complete a new purchase or your old voucher will be re-instatedHowever, you can try again until two weeks post-expiration.I apologize for any inconvenience, and I hope this clears everything upIf you have any other questions or concerns, please reply to the email I mentioned above directly.Regards, [redacted] *SupervisorGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/18) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble [redacted] from our Groupon Support Team issued your refund and it processed successfully on 8/2/to the Visa card ending in***It should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status I apologize for any inconvenience, and thank you for your patienceWe will consider this issue resolved but please let us know if you have any other questions regarding future Groupons! Regards, [redacted] Manager Groupon Customer Support