Groupon

Complaint: [redacted] I am rejecting this response because: I prefer a full refund, not Groupon bucksAs of today, Groupon e-mailed me and agreed to issue a full refund back to my credit card Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm really sorry for the frustrating experience you hadI can see that the merchant issued a full refund of $to your original form of payment on September I sincerely apologize this was not properly communicated at the time it occurredI’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I just received an email saying that my complaint is now closed I was out of the country due to the holiday and have had limited access to the internet and email I disagree with the business' response as they still haven't explained why my account with Groupon was closed Sincerely, [redacted]

Hi ***Thank you for your reply, and I apologize for any delay in my response.I would like to assist you as best as possible, as you're a very good customer of oursI want to be frank with you: as there are so many orders on your account, it is extremely difficult to research each individual one without some direction as to which orders you're referring toWhile I can completely understand any frustration on your end, this request is vague, and difficult to fulfillWithout knowing which items you sent back to us, there's no way to track if any particular order was owed a refund or if it's an item you kept.What I'd like to offer is a credit to your Groupon account that would serve the purpose of making up for any trouble with past ordersIf you'd agree to it, I'd be happy to issue you a credit of $in Groupon Bucks to your accountAs you know, Groupon Bucks apply automatically to any future orders, and don't expire for days.Regarding the separate return of Groupon Goods items: while it is true that some items may arrive in the same box, not all items are returned in the same bulk they are deliveredFor that reason, we always require customers to print the free shipping return label and make sure that each item is sent back separatelyThis is specifically to avoid these issues with return shippingAs the returns are free of cost to the customer, it's the best way to track each refund.Again, I apologize for any inconveniencePlease reply and let me know if you'd like me to issue this credit to your account.Regards, [redacted] *Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Still haven't received the return labels from your first responseI'll be done with doing business with you Thanks! Co urmplaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Two orders of an a/c unit, when you intended to purchase one.You have been refunded for the unintended second purchase on 6/17/16.I’ve provided more specific instructions in my direct email to you, which is ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the trouble you’ve had with this GrouponTo make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] ,Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that the merchant did not contact you for the discomfort you raised on the product.We want to give our customer's best experience in all our deals with best offer I sincerely take this opportunity to apologize that we are not able to help in this deal.I would be processing $in groupon bucks to you to avoid your disappointment and would like to confirm that these bucks will be available for days.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] .Regarding your complaint: Customer Services IssuesI’ve requested specific information to be able to locate this purchase in my direct email to you Please reply to me there via Ticket [redacted] and I'd be happy to investigate further.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like you successfully traded in the voucher for the Texas area deal that had been purchased on 5/19/ for Groupon BucksThe credit was then spent on the [redacted] Zoo Safari Park deal the same dayWe're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the email I've sent you directly.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: This is exhaustingI've talked to 5+ customer service repsAll my emails, and supporting documents you haveThis charge was on my business credit cardYou'll find nothing under my email, phone, address, or my name because I didn't open the accountAll you have to reasearch is our business name and the credit card numberAnd that info was on the credit card stmt emailed to you.I'm filing fraud against the charge/your company thru my credit card provider Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint surrounding the [redacted] Flyboard Groupon you purchased for your husband I'm sorry to hear that he won't be using the Groupon and for any frustration caused when you originally contacted us I see that our team was able to issue a full refund of $back to you on 6/to the card ending in It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I'm glad we were able to take care of this for youPlease keep in mind that after days from purchase, we typically only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon.I apologize for any inconvenience, and thank you for your patienceIf you have any additional questions, please reply to me via the email from [email protected] you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm sorry to hear about the trouble you've had with your Groupon Goods purchase.If your order arrives damaged or defective, you can always return it within days of deliveryUnfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this pointYou can visit https://www.groupon.com/faq#faqs:content-to read more about our return policy.With regards to the warranty request, on the original screen where you made this purchase, http://www.groupon.com/deals/gg-fitbit-charge-hr-fitness-tracker, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Product is not covered by manufacturer's warranty."While this product was listed as "Condition: new," this restriction regarding any warranty was included in the deal's Fine Print at the time of your purchaseAt this point, we are unable to accommodate your request for a refund or replacement.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Yoseff *Groupon Customer Support Manager

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your refund was successfully processed on our end on 2/11/This means that the money has been sent back to your bank, regardless of your account status or if you have a new card numberYou can contact their claims department to locate this refundIf you do not receive a refund from your bank's claims department within days, please let us know and we'll investigate further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Unfortunately, I couldn't locate your the orders you are referring using this email address I'm happy to help, but I'll need some more details firstPlease write back to us with the order number or the email address you used to purchase these GrouponsWith that, I'll be able to assist you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

I have continued to try and reedem this coupon at [redacted] and they continue to tell me thatI need two codes to redeem my groupon, but I only have one code that was provided by groupon I am tired of trying to redeem this groupon and now I would like a refund of the money that I paid groupon for this groupon deal Thank you [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket # [redacted] for reference.I'm sorry to hear of the trouble you had with this particular purchaseThis is certainly never the kind of experience we expect you to have when using Groupon.For the GrouponLive event, [redacted] on Friday, February 2, at p.min [redacted] customer's are given the option of selecting the number of tickets they would like to purchase ("Limit 8/person.")For this deal and many other similar GrouponLive deals we do not provide specific seating optionsCustomers are assigned seats by the ticket provider based on the number of tickets the customer is purchasing and seating availabilityWhile we can guarantee you'll be seated in the sections mentioned, we cannot guarantee specific seatingNeither the ticket provider nor Groupon are able to accommodate any requests for seating changes, unless you have specific [redacted] seating accommodations you're requestingI apologize if you were previously told otherwise, and will make sure that this is avoided going forward.I'm sorry for any confusionUnfortunately, I'm not able to issue a refund in this situationOur GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, www.groupon.com/deals/gl-gia-gpass- [redacted] -at-smart-financial-centre-at-sugar-land-on-2-2-In this case, the restriction in question is: "Valid only for option purchasedAll sales final, subject to Extraordinary Event PolicyHolder assumes all risk in connection w/ the event & releases Groupon & its affiliates, [redacted] , venue & their affiliates from any related claims."G-Passes are transferrable unless otherwise stated in the Fine Print, so if you'd like some else to use your ticket, let us know at least hours before the event by replying to this email.As an apology for the trouble, I've gone ahead and issued $in Groupon Bucks to your accountThis is an instant credit that will automatically apply on your next purchase or purchases until eventually used - no need to add any special code during checkoutPlease keep in mind if gone unused this balance will expire after days from today.Thank you for your understandingPlease respond to the email I mentioned above if you have any further questions or concerns.Regards, [redacted] *SupervisorGroupon Customer [redacted]