Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm very sorry that we missed an order to be refunded I see that today my colleague [redacted] H replied to you in ticket [redacted] and informed you that this additional refund has been issued for the remaining amount of $[redacted] has provided more specific instructions in his direct email to youIf you have any additional questions, please reply to him there and it will be resolvedThank you for your understanding.Regards, [redacted] HManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Bad experience with a Getaways deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you for your patience in this matter and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer [redacted]

Complaint: I am rejecting this response because: I still don't have a resolutionIf the ticket wasn't able to come in time for the event, then I shouldn't have to pay for the ticket regardless of business hours or not Sincerely, Ariel ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I reviewing your account and I see that our Service Enhancement Team was able to issue you a full refund in Groupon Bucks for your deal from Midnight Productions due to the merchant closing prior to the stated expiration date of your Groupon This was completed on 11/18/via support ticket # [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We're unable to locate the order using the email id " [redacted] @gmail.com." We need some more information in order to locate the order.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I paid $to Groupon for this dealI didn't pay it to [redacted] ExpressThe agreement for this order is between me and GrouponThat is why I believe Groupon should fix the issue for me It doesn't make any sense that I contact Groupon's business partner (i.e [redacted] Express) to resolve it myselfRequest Groupon to either refund me $or provide me a valid redemption code, so I can use the $I have paid Groupon in future purchase Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint:Thank you so much for your patienceI just want to let you know that we haven't forgotten about this issue! Our specialty team is still working hard to find a resolution and will be in touch again soon with more details.In the meantime, if you need anything else, please do not hesitate to let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any trouble.It looks like this has already been taken care of, but if you need any additional help, please let me knowI've checked your account and it appears that your Groupon was redeemed by the business on 12/7/If this seems like it may be an error, please let me know and I'll gladly investigate this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and the email they sent to me. This resolution is satisfactory to me and I have accepted it. Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions... in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey [redacted] responded to you earlier on the internal thread [redacted] Here's his response:"I'm really sorry for any trouble this has caused. We've just issued you a full refund of $28.02 to your card ending in 2008. Please allow up to 10 business days for this to be reflected on your statement.Please let me know if there is anything else I can do for you."If you have any additional questions about your refund, please reply to his email.I'm sorry for the trouble along the way but I'm glad that we arrived at a final resolution.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, we have issued you a full refund for $I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: They never refunded any of my moneyJust gave me the run aroundthey said the would refund my money once the deal was closed but never didI had to go to my bank and dispute the charges to my account to get my money back, and that action is still pending Sincerely, [redacted] ***

Hey Samantha,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies again for misstating your nameI'm glad that we were able to resolve your issuePlease let me know if you have any other questions by reaching out through the email I sent directly to you on Wednesday, 4/26/Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I double-checked and your refund for 'Mobile Heads Bike Phone Holder' processed successfully on 09/06/10:PM to the card ending in ***I’ve provided additional information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] r [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the confusionOur agent [redacted] sent you an email on 1/9/stating, "As for your purchase, you can keep it or you can return it for free and receive a full refund." Unfortunately we are unable to provide a refund until the item is returned, using our pre-paid return labelIf you would prefer to keep the boots, you're more than welcome but we will not be able to refund your purchase if you keep them.I’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: This is not my fault and to make things right I should be REFUNDED the amount I paid.I had to hire a different company at the very last minute before my daughter's Sweet party and to put out additional cash when I should have had toI paid for a service that I DID NOT receive because the Company that is on the Groupon Site is a not a Reputable Company at all!I want my money back! No one provided me a service only a disservice, Headache and aggravation! Sincerely, [redacted]