Guzu, Inc.

Revdex.com:At this time, my complaint, ID [redacted] regarding Guzu, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

This is the first time that we hear from this customer's bounced check. We will replace the check and the fee.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Guzu, Inc. has been resolved.
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted]. Sincerely,[redacted]

check was mailed and the tracking number is: [redacted]

Payment was completed via [redacted] on 11/** in the amount of $185. Unique transaction ID number is [redacted].

Below, you will find a copy of the most recent email sent to the customer on March[redacted], 2015:[redacted] Mar [redacted] (assign)Hey [redacted],This check is written out of our current and active account which has been ready with ample funds to cash your check. I'm not...

sure what the issue that [redacted] is giving you and why they are giving you it. Can you please provide the branch phone number so I can have my account holder speak with the branch manager? Do you work with [redacted] by any chance, or [redacted]?Thanks,[redacted] Customer Service Guzu.com ###-###-####We did not hear back. We are more than willing to assist her in receiving her funds, but cooperation is required.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
This company has made no additional attempts to resolve the issues. A formal complaint has been made in the state of IL and NY against them for fraud.  I would strongly urge the Revdex.com to also take action for the number of repetitive cases of fraud and negligence.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have checked with management and accounting and the refund for this order will be put through by the end of the week. We have been in touch with the buyer and there were some complications with the deal which arose which is why we are submitting a refund. Please let us know if there is anything...

else that is required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

This company told you they would send me my money and I have still not received it. ID #[redacted] . This has been going on now for two months where they promise but don't make good. Refund - Certified bank check or money order.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Their response last week stated that they were to refund by the end of last week.   As of today, 4/**/15 we still have not received a full refund of our funds.  Not sure what "complications" they are referring to.  We paid $50,388.00 for product back in January and to this date they have not refunded our funds nor provided us the product.  It should not take three months to refund an order that cannot be fulfilled.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Hello
Check was mailed out on 3/**/16 and the tracking number is: tracking [redacted]

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
10pt;" class="MsoNormal">Guru  sent an email 4/*/2016 saying payment would be sent shortly- but have not acted any further.  I have received  NO Payment.  I Have tried several more times to contact GUZU via customer service email on 4/**/2016,and 4/**/2016and 4/**/2016   in the latter I related the steps you, the Revdex.com, advised I can take to take action against GUZU. I have still not received another responseback from them. I am now planning to take at least 1 of the next steps recommended by you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted]Your payment is scheduled to go our on thursday 10/*. You will be updated with a tracking number once it is sent out. We encountered fraud attempts on our account as well as some adjustments we needed to make to customer service. Please let me know if there is anything else I...

can do for you.Thank youGuzu

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Hello
Payment was mailed out with:
tracking [redacted]
Thank you

The customer keeps stating that her daughter is a minor, even though we are very clear in our user agreement that you must be over 18 and have ownership of the phone. The phone itself had Apple ID lock on it, which prevents us a company to resell there phone for good value. We contacted her many times regarding this before the requoted payment amount was sent. We did the best we could to fix this matter and the customer continued to threaten us that she will go to the Revdex.com. We would like to help her but it would clearly be against our company policy.
Please let me know where to go from here.
Best
[redacted]
[redacted] [redacted]
[redacted]