Guzu, Inc.

Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

A money order in the amount of $305 is being sent by the end of the week. I have been in correspondance with this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent me another check which was $212.00 , but it also got bounced because of NSF.  I want to request a money order of $224.00 to me instead, in which the additional 12.00 was because of the fee my bank charges.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Will look into the matter by monday and get back with an update.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Business has not sent a certified check which includes the original amount plus the bounce check fee.
I will not close the case until after a check is received and it clears my bank.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].  I have not been contacted by any representative at this time.  I've sent a couple more emails since the complaint was sent in with...

no reply or resolutionSincerely,[redacted]

I placed my order on ** April 2016. The original offer was $115. I was contacted by customer support (Amanda) stating that the device was received and approved for $100 on ** April, but my order status still reflects awaiting receipt. Like they never received anything. The tracking number from the [redacted] shipping label states delivered.
I then receive an email stating the business check would be mailed within 1-3 business days.
I have sent 10 emails/messages.
Each time I receive another email stating I would be contacted within 24-48 hours and never get a response.
Prior to doing business with this company I failed to do a business review search. How does the government allow them to remain incorporated with so many complaints?
This company is a total scam. I know I'll never receive my money and now I'm at a lost for my iPhone 5S.
I have saved copies of all documents so if in the future there is a suit brought against this company I can be compensated for my lost.

Check was mailed out on December **. Thank you, Happy New Year

Hello [redacted], We will be mailing out your payment to you for $1485 for the total of your 3 order by thursday. We will update you with tracking information on it when it goes out. We are extremely sorry for the delay you encountered. Thank youGuzu

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has...

NOT been resol Guzu sent me a check and I deposited intoy bank and it bounced!!!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me and the matter has been resolved.
Sincerely, [redacted]

At this time, I have been contacted...

directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I had explained to Guzu that this transaction was done without my knowledge, and that yes, my daughter is a minor.  When Guzu e-mailed my daughter about the lock code, she did not have her phone; therefore, she was not able to respond.  She was grounded from her phone during that time.  I notified Guzu about this very shortly after the time frame to respond had expired, and they basically blew me off. 
I then attempted to work out the problem with Guzu directly.  After numerous attempts asking them to do the right thing, they continued to ignore my e-mails, so I had no choice but to file a complaint with the Revdex.com.
It is my firm belief that they took advantage of my minor daughter.  They owe the full $52.00 that was promised.  I have still not executed the $13.00 check that they did send.
Thank you for your help in resolving this matter.
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I want to be paid Via [redacted] in the amount of $435.00  ($420 for the phone and $15 for the return check fee). I don't trust GUZU and I'm not going to be embarrassed again with the check bouncing.  I want to be paid no later than Friday. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
From: [redacted]] Sent:...

Saturday, September **, 2015 8:31 AM[redacted]I received my check on 9/*/15
Sincerely,
[redacted]

Revdex.com:
I received payment from Guzu via [redacted] on 1/*/16. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I have left numerous email messages to Guzu 
I received a email my payment is on it's way on 3/*/2016 it's been over 5 days no payment, also I requested Via [redacted] more than 10 request NO DEPOSIT MADE SO FAR. why would I get a business check? 
3 iPhones were sent it, order #[redacted]  & order #[redacted] , I have emails as proof. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have received the check and it has cleared the bank. I appreciate all your help with this matter.
Sincerely,
[redacted]

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved...

because:Guzu contacted me by writing on the [redacted] of this month and said I should expect payment for my device on the [redacted].  No payment came through on the [redacted], nor did they communicate why or comment further.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Sylvia Richardson