Guzu, Inc.

Review: On November **, 2014 I entered into an agreement with Guzu to recycle two Iphone 5’s in the amount of $250.00. On December **, 2014 I received a check from Guzu in the amount of $250.00. When deposited, this check was returned for Non-Sufficient Funds.

I contacted Guzu through email on December **, 2014 and Customer Service Rep [redacted] said they would reissue a money order in amount $272.00 (including fees for the bounced check). This all sounded great, but since then nothing has been received. They told me the Money Order was issued and sent, even gave me a tracking number, but the tracking number has never been updated and [redacted] keeps saying it’s the [redacted] fault. I emailed [redacted] again yesterday, January *, 2015, and informed them I will be filing a complaint. I have received no response back from Guzu, or [redacted].

I believe this company is a complete fraud and want to warn any potential customers of their actions, or lack thereof.Desired Settlement: Payment in the amount of $272.00.

Business

Response:

Replacement money order sent 1/**. [redacted] tracking [redacted]

Review: I saw a commercial for Guzu on TV that stated "we will give you money for your old or used cell phone"

I registered my iPhone 4s online through their website and I was promised $137.00 for it.

I received their package in the mail on 5-**-13 with instructions on how to mail it back. I mailed it back the same day. I was supposed to get a confirmation email after they received my iPhone notifying me that they got it and that they were sending me my check.

I waited 2 weeks before calling/emailing them. Each time I emailed I got a response assuring me that my package was not lost and not to worry, just be patient. Yeah, right.

After emailing back and forth for about a month I got sick of dealing with the woman I was talking to, [redacted], and I've given up on them.

It is now 7-**-13, over 2 months later, and they apparently still have not received my phone. I feel like I really got scammed. There were a number of other places that would've given me the same amount for my phone. This is my first time selling an old phone so I chose a company at random that seemed to have a lot of decent reviews. Guess I was wrong.

Thanks for any help.Desired Settlement: I really just want my $137.00

I don't understand how they could have not received it, or if it was addressed wrong why USPS wouldn't just send the package back to me?

Business

Response:

We will look into the order tomorrow to see that it is paid. Sorry for the delay and confusion.

Review: I sent them my iPhone 5 in the mail and they said I would receive payment once it was approved within 3 business days. I sent my device in on the [redacted] of September and still have not received payment. When I emailed them they keep sending the same response that they were dealing with fraud issues and it was taking longer to send out payments. There is no working contact number and I've requested a call from the company several times in emails to no avail. The only fraud is this company!Desired Settlement: I want the agreed payment sent or my phone returned quickly!

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:Guzu contacted me by writing on the [redacted] of this month and said I should expect payment for my device on the [redacted]. No payment came through on the [redacted], nor did they communicate why or comment further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Sylvia Richardson

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

On November [redacted], they wrote to me: "[redacted]"No payment or word from them ever since.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I decided to sell my phone 5s to Guzu for $175 and on October [redacted] I received an email saying they received my package and after not hearing from for a few days I contacted them October [redacted] and was told they were hacked so they are behind in processing orders. I received an email Tuesday October October [redacted] saying my item has been approved and the I would receive payment in 1-3 business days via [redacted]; when I still had not received payment by Friday the [redacted] I contacted them again and received that email once again that stated they were hacked so they are behind in processing orders and I replied and told them my order had been processed because I received an email stating iwould receive my payment in 1-3 business days and still had not. I have emailed them again, but no response.Desired Settlement: I would like my payment that is owed to me of $175

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I requested a packet to send my device (cell phone) in to be recycled and payed for the device. I received the label to mail back my device which I did. Then I received an email saying they had received my product and payment should be taken care of in the matter I had applied for which was 1-3 business day [redacted]. This was over a month ago and I have emailed the company three times to which I only got the automated response that a response will be made in 24-48 hours. I have tried calling the phone number which does not work and have no idea how to proceed with getting paid or having my device returned.Desired Settlement: I would like to either be payed or have my iphone 6 64gb returned

Business

Response:

Check was mailed and the tracking number is: [redacted]Thank you, Happy New Year

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I shipped out an Apple iPhone 5s and a MacBook Pro to Guzu in early September. On September [redacted] I got a confirmation email saying that they received my products. According to their policy, after approval, reimbursement should follow writhing 5-7 business days for a check. After many emails back and forth with a supposed Guzu customer service rep, I still have yet to receive the $245 that I was quoted. I have been given many excuses and have even been sent an email on November [redacted] saying that my payment is on its way. It is currently December [redacted] and I still haven't received my check.Desired Settlement: I would like receive my check for the quoted amount and to have the public made aware of the scam this company is running.

Business

Response:

Check was mailed out and the tracking number is: [redacted]Thank you, Happy New Year

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved, pending that I receive both checks, for the quoted amount, with the promised 5-7 business days.

Sincerely,

Review: I sent in my iPhone 6 in to Guzu and it was received and processed on 9/**/2015. I was told that the phone was accepted and payment of $355.00 was to be sent. I have still not received payment and upon contacting Guzu I received the following response but after several additional attempts to receive more information I was unable to get a response.

[redacted]Desired Settlement: I would like my payment of $355 or my phone back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received my device back from the company after several emails and pressure.

Sincerely,

Review: I sold an Apple iPhone 5s 32GB (AT&T) cell phone to this company. I shipped it to them and was promised payment of $215 for it once the phone was received and reviewed. I received confirmation on 6/**/2015 that my phone was accepted and I would receive payment through [redacted]. I contacted them on 6/**/2015 asking when I can expect this payment to be processed. They replied 7/*/2015 saying there was issues with their system. Their last time contacting with me was on 7/**/2015 and I have not heard from them since. I have also not received my payment yet. I have contacted them multiple times through email and phone but have not received a reply.Desired Settlement: I wish to receive payment

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sent them and old phone and I went to their .bank to cash it and they told me I could not whent to a few check cashing places and they could not contact the company so the have my phone and I have no moneyDesired Settlement: I want my phone or money for the phone

Business

Response:

The customer has received his check, and contacted the bank to ensure everything was both fine with out check and the account, and they said yes. Please contact the customer to visit any chase branch within their local area to cash or deposit the check.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent Guzu an older iPad and was quoted to receive $115 for it.

I received an email stating they received the iPad and another email stating that the iPad has been approved for payment of my $115. The approved email was received on 11/**/15.

After not receiving my payment after two weeks, I sent an email asking for a status on 12/*/15.

I was then told that they had fraud on their accounts and had no cash to pay out for my iPad on 12/*.

I have sent numerous emails and am no longer receiving any type of response.Desired Settlement: I want my $115 promised.

Review: I sold an iphone to them for $185.

On Oct. [redacted] I received notification that they received my phone and that my order would be processing shortly.

On Oct. [redacted] I received an email stating that my item was approved and would be processed in 1-3 business days.

On Oct. ** I sent an email asking for the status of my order.

On November [redacted] I sent a second email stating that I would be contacting the Revdex.com if I did not hear back from them.

On November [redacted] they sent me the following email:

Amanda (Guzu)

Nov **, 11:01

Dear customer

We are sorry for the extreme delay you have encountered with your payment. Our accounts experienced a series of fraud attempts on our accounts and had issue with our cash flow due to this unfortunate problem. We are in the process of catching up old payments, and anyone experiencing issues with a bounced check.

Thank you

Amanda

Customer Service

Guzu.com

On December [redacted] I sent another email asking for an update.

This is what I received on December [redacted] from Amanda again:

Amanda (Guzu)

Dec *, 12:07

Hello

Accounting Department is working as fast as possible to seolve this problem.

Thank you

Amanda

Customer Service

Guzu.com

It is January [redacted] and haven't heard anything since.

Please let me know how I should proceed.

Thank you very much,

JasonDesired Settlement: I would like the $185 dollars that is owed to me.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: This company negotiated with my minor daughter without my knowledge or my permission. They offered her $52.00 for an iPhone 4s, which she agreed to, and then they sent her a check for only $13.00 because they said they attempted to contact her, and she didn't respond, so they went forward with their unacceptable offer of $13.00. I then contacted the company to try to work things out with them - they would not work with me, and have continued to ignore my multiple inquiries, leaving me no choice but to escalate the issue.Desired Settlement: We have not cashed the $13.00 check. We want the full $52.00 that was offered, or we want my daughter's phone returned.

Business

Response:

We had been in touch with the customer many times about this issue. We processed the order based on our policy and unfortunately it is not justifed to compensate the customer since she is “claiming” her daughter is under age. We already sent the value of the phone she provided. Please let me know where we go from here. I had about 10 emails back and forth with the customer explaining this many times. Please let me know if you would like for us to provide the correspondence.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had corresponded with Guzu via e-mail several times. My daughter IS a "minor" - I can provide a copy of her birth certificate if needed.

It is clear to me that they took advantage of her. She sent them a perfectly operational iPhone 4s, and they sent her $13 for it, even though we agreed to $52 for it, and nothing less.

After I continued to e-mail Guzu, even advising them that I would file a complaint with the Revdex.com if they did not respond to me, they continued to ignore my correspondence. I can send you copies of anything you need from my end as well.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer keeps stating that her daughter is a minor, even though we are very clear in our user agreement that you must be over 18 and have ownership of the phone. The phone itself had Apple ID lock on it, which prevents us a company to resell there phone for good value. We contacted her many times regarding this before the requoted payment amount was sent. We did the best we could to fix this matter and the customer continued to threaten us that she will go to the Revdex.com. We would like to help her but it would clearly be against our company policy.

Please let me know where to go from here.

Best

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had explained to Guzu that this transaction was done without my knowledge, and that yes, my daughter is a minor. When Guzu e-mailed my daughter about the lock code, she did not have her phone; therefore, she was not able to respond. She was grounded from her phone during that time. I notified Guzu about this very shortly after the time frame to respond had expired, and they basically blew me off.

I then attempted to work out the problem with Guzu directly. After numerous attempts asking them to do the right thing, they continued to ignore my e-mails, so I had no choice but to file a complaint with the Revdex.com.

It is my firm belief that they took advantage of my minor daughter. They owe the full $52.00 that was promised. I have still not executed the $13.00 check that they did send.

Thank you for your help in resolving this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I sent guzu inc my old iPhone 4S and they sent me a check for $125. A couple weeks later the check bounced and I was charged for the non-sufficient funds. I then called and spoke with a lady by the name of [redacted] and she told me that they knew about the problem an were sending me another check for the $125 plus and extra $35 for any charges my bank may have charged me for a total $160. I just looked at my bank account again today july [redacted] and there was another non-sufficient check from this same company. This is the second time in less than a month is has happened to me.Desired Settlement: I would like my money back in the form of a cashiers check or money order. My bank has put a freeze on my account and is no longer accepting the checks from the Guzu INC company

Business

Response:

We sent [redacted] a check for his return order #[redacted] on 5/** in the total of $125. We were having problems with fraudulent activity on our bank account, so many of our customers were effected because of this. His check for $125 had bounced around mid-June. We sent him a replacement check in the total of $160 on 6/**. This check had an additional amount in it to cover any bank fees. On the [redacted] of July, we had received notification from Citibank that his second check had bounced as well. To avoid any future inconveniences for this customer, we sent him a money order in the amount of $195 to again cover any fees he may have inquired. On July [redacted], a money order was sent to him in the total amount of $195. We placed a tracking number which is as follows:

The money order was delivered on 7/** to him. This issue has been resolved and closed since that date.

Founder, CEO

Guzu Inc.

Review: I sent in my iPhone 5S in exchange for a check of $180 and never received it. They send automated responses and will not provide any further information about when I will receive the money.Desired Settlement: $180 check or $180 sent to my [redacted] account.

Business

Response:

Check was mailed and the tracking is:[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Bounced check of $180 and no response from business regarding issue Sincerely, [redacted]

Business

Response:

With all due apologies, I could not match the name or the email to any order in 2015 or 2016. Please provide me with the order number so I can follow up. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have included 3 attachments regarding my order. It includes tracking information stating that they received my iPhone as well as the page from their own website stating my order # and the date of the transaction. Since the business responded asking for the order number because they couldn't find my name anywhere on their site, I have provided that for them here so if I could just have this sent to them, that would be great. The order number is #[redacted] and my [redacted] address is [redacted]. The email I used for the website is under [redacted]. The check bounced so I would also like them to pay for the $12 fee I was charged for that happening in addition to the $180 they still owe me for my phone.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I sent in my damaged iPhone 5s to receive an $80 payment. My package was received and approved on September **, 2015. The email stated that I would be receiving another email when my check would be sent to me, which was supposed to be in 1-3 business days. It is now October *, 2015, over a week later and I have yet to receive an email of any sort. Two days ago on October *, 2015, I sent an email to [redacted] in order to check the status of my order. Still, I have yet to receive any feedback from this business. I have been trying to find a contact number in order to call, but every number I have tried so far has been out of service, which I also find to be very sketchy. My order number is [redacted] for your convenience.Desired Settlement: I want them to send me a valid check for $80 ASAP!

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Guzu Inc. emailed me on November [redacted], 2015 stating that my payment for my iPhone 5s was approved and is on its way and can take up to 5 business days. The complaint is not completely resolved yet because I have not officially received the check. We will have to wait and see what happens in the next week.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sold Guzu my Iphone 5s in early October and got a message on October * saying it was approved. The October * message stated that I would receive $170 for my iphone in 1-3 business days. However, I have yet to receive the check.

I emailed them a few weeks ago asking for a status update and I received an email stating that they were dealing with fraud issues. I have since sent 3 emails but have not gotten any responses.Desired Settlement: Either ship me back my Iphone or give me the $170 check.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted]. I have sent further emails but have gotten no response. What next steps can I take?Sincerely,[redacted]

Review: I sold two iphones to this company for the agreed upon price of 33.00 in June of 2015. The company never sent my original payment and after three threats or attempts to get my check, I finally received a payment of 33.00 on 7/**/15. The company issued a bad check to me and it was returned on 7/**/15 by my bank, [redacted] for insufficient funds. My account was not only chargedback the 33.00 but also a 12.00 fee for the bad check. This company doesn't have a valid telephone number on it and doesn't respond timely to emails.Desired Settlement: Return both of my iphones along with any accessories. Return 12.00 as a result of the chargeback fee in the form of a cashiers check, not a business check.

Business

Response:

A [redacted] will be sent in the amount of $45 to cover the bounce and fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company has not sent a legitimate [redacted] or tracking number that is [redacted] or [redacted] certified. If you evaluate the complaints submitted repeatedly by other consumers, you will see this is their normal routine to try and through agencies off their scam trail and keep taking the consumer through hoops, never actually making good on the promise to send the legitimate funds. Further action needs to be taken against at this business to prevent consumer fraud.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] in the amount of $45 will be sent this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company has made no additional attempts to resolve the issues. A formal complaint has been made in the state of IL and NY against them for fraud. I would strongly urge the Revdex.com to also take action for the number of repetitive cases of fraud and negligence.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The check they sent me came back for insufficient funds. They did address my first email advising they would rectify the issue but they have not responded to my last two emails.Desired Settlement: I would like them to send me a valid payment. I would like the amount we agreed upon and the additional amount the bank took out of my savings account.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The consumer for this case just called us and said the business resolved the dispute with them directly. Respectfully,Dispute Resolution ServicesRevdex.com Serving Metropolitan New York

Sincerely,

Review: I send a iPhone 6 plus to Guzu in June of 2015 I never receive a payment I contact the company multiple times asking on the status of my payment they will respond back saying that their PayPal account is down or sometime they just want respond back.Desired Settlement: 440.00 dollars

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: GUZU sent me a $130 check for my I phone and the check bounced. I was then charged a $12 fee by my bank for the bad check. GUZU said they would send another check and pay the $12 fee. GUZU has not sent any checks and currently owes me $142. I can not get a hold of anyone at the company and no one is responding to my emails.Desired Settlement: I would like $142 that they owe me.

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Guzu has contacted me and said they will refund me but have not actually done so. This appears to be what they have done to many other people, none of which have ever gotten paid.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

still no resolution

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,