Guzu, Inc.

Review: I sold two iPhones back to this device recycling program. A check was issued for each device and I deposited it. A few days later my bank backed out the deposit saying the company close the account for the account which they issued the check. I have tried to contact both Guzu and u sell directly and get no response. I sold the devices back under the email [redacted]Desired Settlement: I want the money for the devices they took back.

Business

Response:

A money order in the amount of $305 is being sent by the end of the week. I have been in correspondance with this customer.

Review: At the end of September I sent my iPhone to to Guzu with a promised payment of $180. Two days later I received an email stating their facility had received my phone and payment would be made via [redacted] in two days. I still have not received payment. I have contacted customer service over a dozen times. Initially they said there were having cash flow problems and payment would be made soon. Over the past three weeks they have stopped responding to me about the money they owe.Desired Settlement: I would like my $180 paused to me as promised.

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Guzu has contacted me after I emailed them they stated that they are working on resolving the issue but they have no time frame. I have emailed them several times and received the same automated response .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On September [redacted], 2015 I sold my iPhone 6 64G ([redacted]) to Guzu Inc. Upon finalizing the sale via the Guzu website I chose the [redacted] option where I would receive my payment in the amount of $320 within 1-2 days (according to their website). On this same date I received a confirmation e-mail that my order was approved for order #[redacted]. After shipping the phone to Guzu I received two separate e-mails; once indicating that they received my packaged and the second stating that my order was approved. On October [redacted], 2015 I wrote to their support ([redacted]) claiming that I have yet to receive the payment in the amount of $320.00 where the following day a representative named Amanda responded with a response stating that they've had a shortage on their cash flow due to fraudulent activity on their bank accounts and that they were "catching up". I wrote back to Amanda on 10/**/15 where I received the same exact response. All which I can provide documentation for.Desired Settlement: The desired outcome for this complaint is that I receive payment for the phone which I sold and shipped to them in a timely manner. The payment amount owed is in the amount of $320. If I do not receive payment by December [redacted], 2015 I will proceed with legal actions. If they are still on a shortage of cashflow then I demand that they ship my phone back to me. Where I will confirm that my phone is returned to me by validating its unique identifier ( serial numbers, IMEI, etc).

Consumer

Response:

I have contacted Guzu on multiple occasion via email and through their website and they have been not responded. All I ever received is a auto reply email saying they will get back to me soon and this never happens.At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I traded in my iPhone5 to the company for cash. I shipped it with the prepaid [redacted] label provided but the company hasn't paid me the money that was agreed upon. I received an email confirmation that the trade-in offer was accepted and that my payment is being sent out. The e-mail confirms that payment should be received in 1-3 business days. However, as several weeks go by I still did not receive a payment. I sent them an e-mail asking about my payment but never received an answer.

The status of my order on their website is "[redacted]".Desired Settlement: Payment of the $95 as agreed or return of my iPhone5.

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I received the following message on [redacted]. 8 days later, I did not receive any payment yet. They accepted my iPhone5 on [redacted]. -[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I sold my iPhone 6 Plus to Guzu in September 2015. I received notification by email that they had gotten my phone and upon inspection, approved me to receive payment of $380.00. It has been 3 weeks and I still have not received my payment. I have emailed the company without receiving a response. If Guzu is unable to send me a check in the amount of $380.00, I would like my phone returned to me.Desired Settlement: Payment of $380.00 or phone returned to me.

Review: I was quoted $270 for my two iPhone 5S and they said I would receive payment when devices are verified. I received the email my devices were received and approved for payment and that payment would be shipped in 1 to 3 business days. That was 6 days ago. I emailed the company as no number is listed, I did receive one response from Amanda(Guzu) saying they have issue of cash flow, but after I asked when I could receive the payment, no response anymore.Desired Settlement: I want my payment of $270 as promised or the devices returned in the condition sent. They are basically brand new.

Business

Response:

Check was mailed on 12/**/15. Thank you, Happy Holidays

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Guzu was suppose to give me money for selling then my phone and it's been a month laterDesired Settlement: They send me the rest of my money

Review: I sent in my iPhone 5 to resell it. They gave me quote for what I would get reimbursed. Guzu then shipped me everything I needed to send in my iPhone so I followed the directions. They told me I would be receiving the value on my phone and what I would get for it. Then, they would send me the money through [redacted]. I got my expected value email, and they said a payment was on the way. I then receive an email from [redacted] saying the check was bounced. I have contacted the seller and company multiple times and have not hear from them.Desired Settlement: I would like my iPhone 5 back or a check for the amount they valued my phone at. I have all of the emails they have sent me to reference.

Business

Response:

Payment will be processed today, 12/**, in the amount of $179.76 via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received the payment yet. I would like my phone back or money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer has been paid in full via [redacted] in the amount of her order. [redacted] unique transaction ID number is [redacted]. This has been resolved appropriately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent in My iPhone 6 and was told on July *, 2015 they received my phone and the check of $110 is on the way. I have emailed them 7 times with no response and I called them goes straight to voicemail. I never received the check!!Desired Settlement: I want to get paid for the phone I sold them which was a Verizon 16 gb iPhone 6 They promised me to be paid $110 which I never got

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resol Guzu sent me a check and I deposited intoy bank and it bounced!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I agreed to sell my iPhone 5s for 180 dollars. They acknowledged receipt in September. I have yet to be paid. I have gotten several excuses.Desired Settlement: I would like my money.

Business

Response:

Check was mailed out on Dec [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The check was never mailed. It has been 6 business days and there has been no check. This is the 3rd time they have told me the check is in the mail. Next they will be telling me that they will respect me in the morning. Both of which will be lies.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HelloReplacement check was mailed and the:tracking [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I asked that the check be certified because the last 2 bounced. I believe this one will bounce as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I sent guzu my iPhone 6 I received email that my phone was received

Then I revived second email that my phone was approved for payment of $310

And I was receive in my bank 1-3 business days

It's going on a month and still no payment all my emails go unanswered all phone numbers are disconnected

They are robbing peopleDesired Settlement: I just want my money owe or my phone back period!!

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I sent these people my phone. January 8th they said they had received it, and no payment. I've emailed numerous times and they still say it will be sent soon. I've tried to find the phone number and nothing. I'm infuriated, I could have actually got money for my phone instead this was a big waste. GUZU IS A SCAM AND FRAUD THEH NEED TO BE SHUT DOWN!Desired Settlement: I want my $90 like I was promised or my phone back.

Business

Response:

The check was mailed on 3/*/16tracking [redacted]

Review: Guzu offered money for my used Iphone 4s. I printed the shipped label, boxed the phone extremely well and sent it in via [redacted]. I received an email my phone was received by Guzu and payment was being processed. MONTHS later I have not received payment, nor has my pristine IPhone been returned to me. I see on the internet now this business is in the habit of fraudulent activities. Their phone number doesn't work, but I still get email from Guzu trying to solicit business.

I want my money or I want my pristine IPhone 4S returned to me!Desired Settlement: I want my money in the form of a cashier's check or I want my pristine IPhone 4S returned to me!

Business

Response:

The check was mailed to him in December**. Thank you, Happy New Year

Review: Merchandise, and iPhone 5s, was sold to the company, Guzu. Upon receipt of the phone Guzu acknowledged payment of $160 was to be sent within 3 business days. 5 weeks later payment has still not been sent. Numerous attempts to contact the company have only been met with a standard email response acknowledging the issue.Desired Settlement: I wish to either be returned by original iPhone 5s or payment of $160, as agreed.

Business

Response:

HelloCheck was mailed and tracking number is: [redacted].Thank you, Happy Holidays

Review: Sent phone in but did not receive the $100 payment. Finally received a check 4 months later and it bounced.

E-mail I received 8/**/2015

Your Payment is on its way!!

**Please do not reply to this email**

Your order has been approved, and has been submitted for payment processing.

Your Order Information:

Order Number: [redacted]

Account Number: [redacted]

Total Payment Amount: $100.00

Payment Method: BusinessCheck

Payment Address: [redacted]

**It may take up to 5 days for your payment to be received**

If for any reason your payment is not received within a proper time frame, please contact [redacted].Desired Settlement: Pay me my $100 for my phone I sent them plus $12 Returned check fee.

Consumer

Response:

At this time, I have not been contacted by Guzu, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: After receiving an offer of 142.10 to sell my iPhone, I sent it in, was notified when it was received. I was told to [redacted] turn off find my iPhone. After completing this step,y account

Status said that I would received funds in 3-5 business days. After 5 business days I contacted customer service, and was told that's funds would be deposited on 8/**. They were

Never deposited so I sent another email asking for them to either return my phone or pay the 142.10 as promised. I have reeves no response to that email

Business

Response:

This customer was paid on 9/* via [redacted] at 9:40am. Thank you

Review: On 1/*/14, I agreed to trade in my 16gb iPhone 5 to Guzu, Inc for the agreed amount of $152.00. A shipment kit was sent to me and I packed up my iPhone and shipped it to Guzu. The package was received on 01/**/14, and an email confirmation was sent to me stating that my phone has been received and that the process has been completed. A follow up email said that Guzu has initiated the payment for $152.00 to be credited to my paypal account, within 24-48 hrs. Both emails were sent and received on 1/**/14. Also on 1/**/14 I received an email from Guzu via PayPal, stating that Guzu sent me $152.00. On 1/**/14, I received an final email from Guzu via PayPal saying, "Subject: A PayPal payment to you has been canceled

Dear (my email address),

Guzu Inc canceled this PayPal payment:

Amount: $152.00 USD" everything else in the email was a copy and paste of the previous email. I sent an email to [redacted] but no response has been made.Desired Settlement: I would like the $152.00 that was agreed upon before I shipped my phone to them.

Business

Response:

The payment for the customer was issued on 1/** in the amount of $152. The PayPal payment was not completed due to issues with the customers account. The customer was notified of this, and we attempted to redeposit the $152 to his PayPal account on 1/**. The funds are still unclaimed due to the standing of the customers account with PayPal. We would like to satisfy this debt with this customer, but there is little we can do without the customers action. If the customer can contact us via email at [redacted], we will be sure to get the payment processed to him once he verifies his account. Please let us know if you need anything further from us in regards to this matter.

Thanks!

Review: I sent my iPhone 5 to be recycled by Guzu at the end of Sept 2015. I received notification that I was approved for payment of $80.00 on Sept ** and that payment would be processed within next 1-3 business days. A week went by with no payment so I reached out to see what was going on. Another week went by with still no payment nor response from the previous week's inquiry so I reached out again. A customer service rep replied on Oct ** and said that Guzu experienced a series of fraud attempts and had issues with their cash flow due to this problem, but that they were in the process of catching up old payments. Ok. Another week goes by and still nothing. I reached out again on Oct ** to follow up. Rep said they're still working on it. It is now beginning of December and I have neither received payment nor any correspondence from Guzu as to the status of my payment. I reached out again on Dec * explaining everything I just said above; I said to either pay me the $80 I am owed or send me back my phone to recycle it with another company. I received an automatic reply saying I would be receiving a response within the next 24-48 hours but have still not received anything. This operation is unacceptable which is why I am filing a formal complaint with Revdex.com.Desired Settlement: I am paid at least the $80 I am owed from Guzu - that was promised to be delivered to me at the end of September 2015.

Business

Response:

Paid via check on 12/**/15. Thank you, Happy New Year

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a check for $80.00 on 12/** and deposited it on 1/*. However, I received a notification from my bank that the check was being returned and could not be deposited, and that I was to contact the issuer to resolve. I have contacted Guzu but have not heard back yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why Please provide me with the check number and bank fee so we can send a replacement along with our apologies.Thank you...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a legal copy of the check from [redacted] a few days later, which I took to a teller and deposited, who assured me that Guzu had sufficient funds in their account this time, so I thought issue was resolved. However, I just got an email from [redacted] saying that the check (legal copy) was AGAIN returned due to lack of sufficient funds - so I need to send a message back to Guzu with this information through the Revdex.com portal, as that is the only way Guzu seems to get back to me.

Sincerely,

Review: In 2013 I used Guzu.com service to trade-in an iPad and had no complaints. Two years later, I am having the complete opposite experience.

I sent Guzu two iPhone trade orders for cash. Thus far, Guzu, hasn't paid me the money that was agreed upon. I have received email confirmation that my trade-in offer has been accepted and that my payment is being sent out. Guzu policy states that payment should be received in 1-3 business days but I still haven't received the cash for my devices over a month later.

I have tried contacting them through their website contact form and I receive no response. I've sent them e-mails without response. I've tried calling their business directly and the number is dead. I've even resorted to publicly complaining to them daily on Twitter, because I have no other avenue to voice my issue.

All I want is either my payment or two devices back. If they are out of business, they need to close up shop professionally and legally. The worst part is that I still receive their automatic messages in e-mail touting their new "offers."

Please help!!!Desired Settlement: All I want is either my payment or two devices back. If they are out of business, they need to close up shop professionally and legally.

At this point, I am not getting my payment AND without my devices to trade-in elsewhere. I need one or the other to have resolution.

Consumer

Response:

At this time, I have been contacted directly by Guzu, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

After many complaints through e-mail, twitter, the Revdex.com and other consumer complaint sites, I finally received what looked like an automated e-mail from Guzu notifying me that my checks were being shipped. I received this message on November [redacted], 2015, about two months since I had sent them my devices. In the message, there is a notification that the check may take up to 5 days to arrive. It has now been a month and I have not seen a check in the mail. Even if I were to receive the checks, my confidence that the checks won't bounce is extremely low.It should be noted that within the past month I have still received automated mailers from Guzu offering deals and discounts. I even received a special Black Friday promotion. This company is still seeking to scam customers into turning over their phones. I have never felt so cheated in my entire life.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have contacted them numerous times regarding receiving payment for a phone that they bought from me. They have had it in their possession for over a month and I have not gotten a check. They have said several times via email that there is one on the way.Desired Settlement: I want my money paid to me via check or paypal as soon as possible.

Business

Response:

check was mailed and the tracking number is: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to comment that they confirmed with me that it had been shipped previously. I am glad to see a tracking number. Thank you very much for your help! This is the email confirmation from GUZU sent to me on 12/**/2015:[redacted]Your Payment is on its way!!