This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on November *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and adetailed response was mailed to the consumer on July **, 2017.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10946664, and find that this resolution is satisfactory to me Sincerely, Dawn [redacted] Just to add, the Evil Queen was not part of the orig seriesI only order the When you look online, the evil queen is seperateThey just "assumed" that I ordered the 4, I would want this Thank you for all your assistance!!
September 13, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Michelle *** Swann Rd Ransomville, NY Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated September 9, 2016, regarding Ms***’s complaint Our records show we received an order for two boxes of checks in the “Security Checks” design on August 26, We are very sorry to hear Ms [redacted] received the incorrect shipment and we are willing to reorder her checks, or, she may return them for a full refund I have requested that a pre-paid postage label be sent to Ms [redacted] via U.SMail so that she may return her order at no cost to her If Ms [redacted] has any other questions, or would like to have a replacement sent, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That fee was supposed to be waivedI was told, and the Revdex.com was told I would not be charged that feePlease do not make me have to contact the Revdex.com and the federal Trade Commission Consumer Complaints Dept AGAIN about your errors, scams and mistakes on my accountYour delays and messups cost me THOUSANDS of dollars, aggravation, embarrassment and serious problems in the scientific and photographic communitiesYou did NOTHING you promised, you screwed EVERYTHING up every step of the wayPlease only reply with the confirmation that the fee was reimbursedI will keep a copy of this email for the above agencies until I receive your confirmation that the fee was reimbursed to my account[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I think JP Morgan Chase Bank, NA should be aware of this Check if Legal Action should be taken it would not be the Revdex.com Office Please proceed with Complaint and let them know what has happen [redacted]
May 24, 2017 Ms. Esther [redacted] Customer Relations Advocate RevDex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Pamela... [redacted] 182 Plaistow Rd. Unit 11 Plaistow, NH. 03865 Case # 12166354 Account # 639619646 Dear Ms. [redacted] : We are in receipt of your notification, dated May 22, 2017, regarding Ms. [redacted] ’s complaint. We are sorry Ms. [redacted] is having trouble receiving a refund. The agent she spoke with did say that we have an account for her, but the account does not show any orders. The only items on the account are requests for our free catalogs that occurred on May 21, 2017. Our records show that we have never received an order, and did not receive a payment or cash a check in Ms. [redacted] ’s name. In order to investigate this further, we will need a copy of the front and back of the check. Since the check is not shown in our system, we urge Ms. [redacted] to contact her bank to find out who had cashed the check or to dispute the payment as a third party may have intercepted the check and cashed it. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
MsEsther [redacted] July 7, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: MrJames [redacted] SW Westview DrGrain Valley, MO Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated July 3, 2016, regarding Mr [redacted] ’s complaint We sincerely apologize for the delay in Mr [redacted] ’s order of the “ [redacted] Personalized thermometer Clock.” We have directly reached out to the marketers of this product and they have assured us it will be in stock no later than July 15, at which point we can ship it to Mr [redacted] We have also adjusted his billing and should he have a question about this, we request he reach out to us at the number below We appreciate you bringing this matter to our attentionThank you Sincerely, Kelsey [redacted] Client Services 877-903-
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: No refund was made and the company still hasn't reached out to meIn addition no pre-paid postage stamp has been receivedGiven the history of communicating with this company's customer service, I cannot trust that they will actually take actionThey told me several times before this problem ever came to fruition that there in fact wasn't a problem at all, yet here we are Sincerely, [redacted]
March 10, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MrMarty [redacted] , IL 60406-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated March 8, regarding Mr [redacted] complaint We believe this issue to be resolved via Facebook messages following receiving this complaintWe have refunded Mr [redacted] for the two issues he mentions in his complaint and removed his credit cardHe is welcome to continue the prompt and personal correspondence on Facebook, or call us at the information below Thank you for bringing this matter to our attention Sincerely, Kelsey [redacted] Client Services 877-903-Customer_inquiry@ [redacted] .com NMilwaukee Ave, Niles, IL
This e-mail is to acknowledge receipt of your correspondence from [redacted] , Case no[redacted] We take consumer feedback very seriouslyWe have fully reviewed this matter and responded in writing to the customer on July **, regarding the issue In order to protect consumer privacy, the consumer has the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback very seriously We’ve reviewed the concerns and a detailed response was provided to the customer by phone on June **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
August 1, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Vonnie [redacted] P.OBox Jacksonville, FL Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated July 29, 2016, regarding Ms***’s rebuttal We are very sorry Ms***’s package did not arrive on timeUnfortunately, the carrier experienced severe weather conditions which prohibited them from delivering Ms***’s order on timeActs of nature our beyond our control, but we have since refunded the shipping costs and upon further consideration we have decided to adjust the billing as the client had requested If Ms [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
March 30, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] Your Street New York, NY Case # [redacted] Account # Unknown Dear Ms [redacted] : We are in receipt of your notification, March 29, 2017, regarding Mr [redacted] ’s complaint We understand Mr [redacted] ’s concern and have removed his e-mail address from our systemSince the address has been removed, his information will not be provided to third parties If Mr [redacted] has any other questions, he can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
December 12, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] K [redacted] Bluegrass Drive [redacted] KY [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 12, 2016, regarding Ms [redacted] ’s complaint Our records indicate that we received an order for boxes of checks in the “ [redacted] Loves [redacted] ” design on December 6, When the order was reviewed it showed other accounts with Ms [redacted] ’s name on them so the system and the agent she spoke with believed she had ordered with us before The offer that was used for the order is only valid for new clientsSince the system believed you were a previous client, we processed the order, and the system charged the full price of $ I am very sorry for the confusionIn the interest of keeping good client relations, I have taken the difference off of the balance as a one-time courtesy Please contact us if we may be of further assistanceOur toll free number is 800- [redacted] ; our hours are 7:a.mto 7:p.m, Monday through FridayFor the best service we encourage you to call Tuesday through Friday between 8:a.mto 12:p.mand 2:p.mto 6:p.m(CST) Sincerely, [redacted] Client Service
December 24, 2015MsEsther [redacted] Customer Relations AdvocateRevdex.comNWabash Avenue, Suite 2006Chicago, IL 60611RE: Todd [redacted] [redacted] [redacted] ***Case # 10975812Account # [redacted] Dear Mr [redacted] :We are in receipt of your notification, dated December 2, 2015, regarding Mr [redacted] rebuttal.We respectfully disagree with Mr [redacted] view on our Christmas Guarantee and our overall practices as a reputable businessHe is correct that the ring is currently at our vendor and has not shipped outThe ring would have made it for our Christmas Guarantee, however, the guarantee is void if payment is not available by the guarantee cutoff dateHe was unable to meet the criteria to complete the purchase and fulfill the agreement, so his order was no longer guaranteedAfter my first reply to Mr [redacted] complaint, our system began our pre-authorization process on the credit card ending in xprovided by himThe pre-authorization process is an attempt to “test” the credit card to make sure the address associated with the card is correct and the appropriate funds are available for the purchaseOur records show our first attempt at pre-authorization occurred December and the card failed the requestThe card failed again on December and The card did pass our last attempt on December 21, however, the cutoff date for the Christmas Guarantee concerning personalized jewelry was December 16; days before his card passed pre-authorizationSince payment was not available by the December cutoff date, his order was no longer eligible for the guaranteeThese events took place after my first response was submitted so this information was not available at the time of my letterIf Mr [redacted] decides to keep the order, he will receive the ring in the next couple of weeksIf he no longer wants the ring he is welcome to call us and cancel his orderHe has not yet been charged for the ringOur hours are Monday through Friday, 7:00am to 6:00pm (CT).Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future.Sincerely,Tofer ***Client Services
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on November *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and adetailed response was mailed to the consumer on July **, 2017.In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10946664, and find that this resolution is satisfactory to me Sincerely, Dawn [redacted] Just to add, the Evil Queen was not part of the orig seriesI only order the When you look online, the evil queen is seperateThey just "assumed" that I ordered the 4, I would want this Thank you for all your assistance!!
September 13, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Michelle *** Swann Rd Ransomville, NY Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated September 9, 2016, regarding Ms***’s complaint Our records show we received an order for two boxes of checks in the “Security Checks” design on August 26, We are very sorry to hear Ms [redacted] received the incorrect shipment and we are willing to reorder her checks, or, she may return them for a full refund I have requested that a pre-paid postage label be sent to Ms [redacted] via U.SMail so that she may return her order at no cost to her If Ms [redacted] has any other questions, or would like to have a replacement sent, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That fee was supposed to be waivedI was told, and the Revdex.com was told I would not be charged that feePlease do not make me have to contact the Revdex.com and the federal Trade Commission Consumer Complaints Dept AGAIN about your errors, scams and mistakes on my accountYour delays and messups cost me THOUSANDS of dollars, aggravation, embarrassment and serious problems in the scientific and photographic communitiesYou did NOTHING you promised, you screwed EVERYTHING up every step of the wayPlease only reply with the confirmation that the fee was reimbursedI will keep a copy of this email for the above agencies until I receive your confirmation that the fee was reimbursed to my account[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I think JP Morgan Chase Bank, NA should be aware of this Check if Legal Action should be taken it would not be the Revdex.com Office Please proceed with Complaint and let them know what has happen [redacted]
May 24, 2017 Ms. Esther [redacted] Customer Relations Advocate RevDex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Pamela... [redacted] 182 Plaistow Rd. Unit 11 Plaistow, NH. 03865 Case # 12166354 Account # 639619646 Dear Ms. [redacted] : We are in receipt of your notification, dated May 22, 2017, regarding Ms. [redacted] ’s complaint. We are sorry Ms. [redacted] is having trouble receiving a refund. The agent she spoke with did say that we have an account for her, but the account does not show any orders. The only items on the account are requests for our free catalogs that occurred on May 21, 2017. Our records show that we have never received an order, and did not receive a payment or cash a check in Ms. [redacted] ’s name. In order to investigate this further, we will need a copy of the front and back of the check. Since the check is not shown in our system, we urge Ms. [redacted] to contact her bank to find out who had cashed the check or to dispute the payment as a third party may have intercepted the check and cashed it. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
MsEsther [redacted] July 7, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: MrJames [redacted] SW Westview DrGrain Valley, MO Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated July 3, 2016, regarding Mr [redacted] ’s complaint We sincerely apologize for the delay in Mr [redacted] ’s order of the “ [redacted] Personalized thermometer Clock.” We have directly reached out to the marketers of this product and they have assured us it will be in stock no later than July 15, at which point we can ship it to Mr [redacted] We have also adjusted his billing and should he have a question about this, we request he reach out to us at the number below We appreciate you bringing this matter to our attentionThank you Sincerely, Kelsey [redacted] Client Services 877-903-
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: No refund was made and the company still hasn't reached out to meIn addition no pre-paid postage stamp has been receivedGiven the history of communicating with this company's customer service, I cannot trust that they will actually take actionThey told me several times before this problem ever came to fruition that there in fact wasn't a problem at all, yet here we are Sincerely, [redacted]
March 10, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MrMarty [redacted] , IL 60406-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated March 8, regarding Mr [redacted] complaint We believe this issue to be resolved via Facebook messages following receiving this complaintWe have refunded Mr [redacted] for the two issues he mentions in his complaint and removed his credit cardHe is welcome to continue the prompt and personal correspondence on Facebook, or call us at the information below Thank you for bringing this matter to our attention Sincerely, Kelsey [redacted] Client Services 877-903-Customer_inquiry@ [redacted] .com NMilwaukee Ave, Niles, IL
This e-mail is to acknowledge receipt of your correspondence from [redacted] , Case no[redacted] We take consumer feedback very seriouslyWe have fully reviewed this matter and responded in writing to the customer on July **, regarding the issue In order to protect consumer privacy, the consumer has the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback very seriously We’ve reviewed the concerns and a detailed response was provided to the customer by phone on June **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
August 1, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Vonnie [redacted] P.OBox Jacksonville, FL Case # Account # Dear Ms [redacted] : We are in receipt of your notification, dated July 29, 2016, regarding Ms***’s rebuttal We are very sorry Ms***’s package did not arrive on timeUnfortunately, the carrier experienced severe weather conditions which prohibited them from delivering Ms***’s order on timeActs of nature our beyond our control, but we have since refunded the shipping costs and upon further consideration we have decided to adjust the billing as the client had requested If Ms [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
March 30, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] Your Street New York, NY Case # [redacted] Account # Unknown Dear Ms [redacted] : We are in receipt of your notification, March 29, 2017, regarding Mr [redacted] ’s complaint We understand Mr [redacted] ’s concern and have removed his e-mail address from our systemSince the address has been removed, his information will not be provided to third parties If Mr [redacted] has any other questions, he can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
December 12, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] K [redacted] Bluegrass Drive [redacted] KY [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 12, 2016, regarding Ms [redacted] ’s complaint Our records indicate that we received an order for boxes of checks in the “ [redacted] Loves [redacted] ” design on December 6, When the order was reviewed it showed other accounts with Ms [redacted] ’s name on them so the system and the agent she spoke with believed she had ordered with us before The offer that was used for the order is only valid for new clientsSince the system believed you were a previous client, we processed the order, and the system charged the full price of $ I am very sorry for the confusionIn the interest of keeping good client relations, I have taken the difference off of the balance as a one-time courtesy Please contact us if we may be of further assistanceOur toll free number is 800- [redacted] ; our hours are 7:a.mto 7:p.m, Monday through FridayFor the best service we encourage you to call Tuesday through Friday between 8:a.mto 12:p.mand 2:p.mto 6:p.m(CST) Sincerely, [redacted] Client Service
December 24, 2015MsEsther [redacted] Customer Relations AdvocateRevdex.comNWabash Avenue, Suite 2006Chicago, IL 60611RE: Todd [redacted] [redacted] [redacted] ***Case # 10975812Account # [redacted] Dear Mr [redacted] :We are in receipt of your notification, dated December 2, 2015, regarding Mr [redacted] rebuttal.We respectfully disagree with Mr [redacted] view on our Christmas Guarantee and our overall practices as a reputable businessHe is correct that the ring is currently at our vendor and has not shipped outThe ring would have made it for our Christmas Guarantee, however, the guarantee is void if payment is not available by the guarantee cutoff dateHe was unable to meet the criteria to complete the purchase and fulfill the agreement, so his order was no longer guaranteedAfter my first reply to Mr [redacted] complaint, our system began our pre-authorization process on the credit card ending in xprovided by himThe pre-authorization process is an attempt to “test” the credit card to make sure the address associated with the card is correct and the appropriate funds are available for the purchaseOur records show our first attempt at pre-authorization occurred December and the card failed the requestThe card failed again on December and The card did pass our last attempt on December 21, however, the cutoff date for the Christmas Guarantee concerning personalized jewelry was December 16; days before his card passed pre-authorizationSince payment was not available by the December cutoff date, his order was no longer eligible for the guaranteeThese events took place after my first response was submitted so this information was not available at the time of my letterIf Mr [redacted] decides to keep the order, he will receive the ring in the next couple of weeksIf he no longer wants the ring he is welcome to call us and cancel his orderHe has not yet been charged for the ringOur hours are Monday through Friday, 7:00am to 6:00pm (CT).Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future.Sincerely,Tofer ***Client Services