November 6, Sarah Riggins Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
*** ** *** *** *** Wallingford, CT Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated November 4, 2017, regarding Ms*** complaint On September 29, we received an order for the “*** *** Autumn's Golden Glow” table centerpiece in Ms*** nameUnfortunately, we were unable to ship the item right away due to receiving an invalid addressOn October 18, we received an updated address and her order was shipped on October 20, We apologize for the wait, but it looks as though the tracking number was never activated by the third-party carrier which means it was lost in shipmentNotes on the account indicate Ms*** spoke with a supervisor today and a replacement has been orderedThe replacement will arrive in the weeks If Ms*** has any other questions or to order the reprint, she can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
November 30, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL *** * *** *** *** *** ***
Morgantown, WV26508- Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated November 27, 2017, regarding Mr*** complaint We apologize for the confusion, however, what MR*** received was not an advertisement, but an invoice for an order we received for the “Together in Love” personalized diamond ringThe order was submitted through the U.SMail and entered into our system on November 20, I have attached a copy of the order card for your review Since Mr*** says he has not ordered, I have canceled it for him and he will no longer receive invoices printed after this date If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
December 9, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: ***
*** 1*** **W ***, WA Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated December 8, 2016, regarding Ms***’s complaint I am sorry for the confusion surrounding Ms***’s accountThe last invoice that was sent out was September 23, and our system has not created any since that dateOur records show when she contacted us on October 14, we coded her order as returned and ceased all mailings regarding the order If Ms*** has any further questions, she can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved.I did not get the response I was looking forThe woman that I spoken just kept saying that I'm sorry you feel that wayThere was not a compromise reached and I am very dissatisfied with the business practices of Chase Auto FinancesThey also said they had no indication that the service woman I spoke with in August was rude or told me that she was the supervisor when I asked for oneWhich I clearly did in a very adjitated voiceI will no longer conduct business with this company and I am also ceasing to use them as my primary bank for my personal checking accounts after plus years of being a customerI WOULD NOT RECOMMEND ANYONE TO USE CHASE AUTO FINANCE IN THE FUTURE.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This e-mail is to acknowledge receipt of your correspondence from *** *** // ***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on May **, In order to protect consumer
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext***Sincerely, Lisa D*** Executive Office
December 6, Sarah Riggins Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: *** ***
*** *** *** *** Morgantown, WV26508- Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated December 6, 2017, regarding Mr*** rebuttal Even if Mr*** did not send the order to us, somebody did, documentation was shown in our previous responseIf Mr*** would like to file a police report, this may help to identify the person ordering these items and perhaps put a stop to it Mr*** claims he did not order the ring, so the order has been canceled and the account has been coded to prevent any furthers orders using his name or addressSince we have canceled the order and have prevented further orders from being placed, we are considering this matter closed If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint:
I am rejecting this response because:I DID RETURN THE ITEM {HOLY FAMILY} WHICH WAS NOT AT ALL WHAT I HAD OREDEREDIT WAS SUPPOSED TO BE A LIGHTED XMAS TREE BY KINKADE AND ALL I RECEIVED WAS A CHEAP PLASTIC ARCH FORM AND TWO SMALL STATURESI PAID $FOR THIS AND IT WAS CASHED I HAVE THE BANK RECEIPT AND CHECK NUMBERS. IT WAS SENT IN AUGAND I RETURNED IT ONE DAY LATERTHE ITEM WAS RECEIVED BY THE COMPANY AND VERIFIED BY POSTAL TRACKING NUMBERALSO BY ONE CLERK I SPOKE TOO. IT IS FOUR MONTHS LATER AND I HAVE NOT RECEIVED REFUND
Sincerely,
Rose ***
We responded to our customer’s concerns in our letter dated January **, To protect our customer’s privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with you
Initial Business Response /* (1000, 5, 2015/06/18) */
June 18,
Ms*** ***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: Ms*** ***
* ** *** ***
*** *** *** XXXXX-XXXX
Case #
XXXXXXXX
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated June 12, 2015, regarding Ms***'s complaint
Please accept our sincerest apology for any inconvenience this situation may have causedOur records show that there was miscommunication between the call center and the check processing center that resulted in Ms***'s order being accidentally canceled
Because she is a valued client, and in the interest of providing good client relations, we are going to arrange for her to receive her checks free of chargeOne of our agents will be contacting Ms*** at the phone number we have on file which is XXX-XXX-XXXX to verify all information that is to appear on the checks, and the address where they are to be sentIf this phone number is incorrect, we respectfully request Ms*** contact *** *** at XXX-XXX-XXXX
Again, we sincerely apologize for the inconvenience she experienced, and we will be contacting Ms*** later on this afternoonOur agent will be happy to resolve this issue to Ms***'s complete satisfaction
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
she did not help me at all no consideration all she did was apoligige for me suffering all night from my medical condition due to them blocking my accountI think I need to get a lawyer for this matteri see out of all businessed chase dont care about there customersat all I think my account should be reopenedand the rules should have be explainedi dont recall and this was not discussed when signing up why they closed my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February 2,
MsEsther ***
Customer Relations
Advocate
Revdex.com
NWabash Avenue,
Suite
Chicago, IL
RE: Amy ***
Drew Haven Lane
Spring, TX
Case #
Account # ***
Dear Ms***:
We are in receipt of
your notification dated February 1, 2016, regarding Ms*** complaint
Our records show that we received an order via mail for three
of our “I’ll Be Home for Christmas” Music Boxes from Ms*** November 29,
We do apologize about her not receiving all three packages; we shipped
all three to her December 1, and once an order is in the hands of the
carrier, we trust the full shipment will reach its intended destinationOn December
20, she contacted us stating she had not received the third music box and she
was advised it is customary to wait days to ensure an item was lost in
outbound shipment before a replacement is sent outUntil the days were
over, billing ensued as until we were able to take further action
On February 1, 2016, we received and answered an e-mail from
Ms*** stating her wish for removal of the balance and removal of her name
from our mailing listsThat same day, a customer service representative
liquidated the balance on the third music boxSince the balance on her account
is now $0.00, it will certainly not affect her credit rating
The representative has also removed Ms*** from our
mailing and contact listsOur advertisements are prepared in advance so she
may still receive some advertisements through the mail for the next few weeks
If she receives another e-mail, she is welcome to click the “Unsubscribe” link
that is provided on the bottom of all of our e-mails
If Ms*** has any other questions or would like to
return the broken music box for a replacement, she can contact us directly at 866-285-2334;
our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing
this matter to our attentionPlease do not hesitate to contact us if we may be
of service in the future
Sincerely,
Tofer ***
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been almost resolvedI am awaiting the final $to be returned to me by cashiers check as discussed with chase
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am marking this as a satisfactory resolution because I finally received my checks today at my work address So I have been taken care of, but I hope that Bradford finds a way to address a few concerns: (not necessarily looking for a response on this Revdex.com forum, but please have Bradford Management look at these): Please ship a little bit more securely My situation is that I live in an apartment complex When you shipped it USPS, the postal service left it unattended when it didn't fit in my smaller apartment mailbox This is really unacceptable for checks Maybe a disclaimer to customers that the postal service might leave it unattended may allow customers to re-think their method of shipment Requiring a signature when sending checks is a great idea Checks should never have a chance to be left unattended to any carrierTracking information - I never received an e-mail that showed when it shipped or what the tracking# was Had I got an e-mail, I could have known when the first order was delivered When I didn't receive the first order, I called - not knowing it was DAYS after you said it was delivered At least e-mail the tracking# to the customerCommunication between your customer service and your "front office" document-checking team When I called because I never received the checks, your service rep was outstanding, offered to reprint them, and send them out to my work address - a more secure address But when I received two form letters, stating I need to more documentation, I was upset -- mainly because I had already sent it to you And had someone saw the reason WHY the checks were being reprinted, a little compassion would have saved the day rather Despite your Revdex.com Response, I was charged for the check re-print You did, however, refund the shipping/handling I am OK with that - I never expect to get anything for free ($+ $shipping - you refunded $11) So thank you for that.Your products are great I will purchase from you again, provided that the method of shipping is more secure than what it is But if the main shipping method is the same (and I don't want to pay your extra $premier shipping package deal), I won't purchase from you.Thanks - I consider it satisfactory closed Please look internally to address the issues above. Sincerely,
George ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company should review their communication procedures with their customers relating to order current condition; in addition, with the company saying they printed the lable on the 13th and *** saying they didn't recieve notice until the 21st, they should double check that statement or drill down to why there was an eight day gap
Sincerely,
*** ***
This is in response to the complaint from *** ** *** Case No.***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on July **, In order to protect consumer privacy, the consumer has been advised they have the option
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
September 8, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** *** *** Kapolei, HI Case # *** Account # *** Dear Ms*** We are in receipt of your letter dated September 8, regarding Mr*** complaint We appreciate the in-depth details Mr*** provided in his complaintWe have rectified the situation and his account is now settledHe owes nothing and no invoices will be mailed We appreciate you bringing this matter to our attention but should Mr*** need any additional assistance, we invite him to contact us at the information belowThank you Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi, Revdex.com is fine to communicate to meThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May 16, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** **
*** *** * *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated April 4, 2016, regarding Mr***’s complaintWe are sorry to disappoint Mr***, but we have been informed that there have been delays in shipping his orders of the “Open Road” men’s sweater and the “Super Bowl Champions ***” personalized men’s ring because of production difficultiesAs FTC regulations dictate, we have sent a notice to Mr*** indicating the delayThe latest information we received indicates shipment of his ring will occur by mid-June and the sweater will ship by August We wish to remind you of your right to cancel the order, if this is inconvenient for youOnce we receive our allotment, orders are fulfilled on a first-come, first-served basis as promptly as possibleTo ensure Mr*** receives his order from these shipments as soon as possible, I have upgraded the shipping on his order at no charge so he will be one of the first to receive the sweaterUnfortunately the ring he ordered is personalized so I am unable to upgrade the shipping when our next shipment comes inBecause of this, I have taken 25% ($57.60) off of the total price, so the total of the ring is now $We would also like to note his card has not been officially charged as we do not charge for an item until it has shippedIf Mr*** has further questions, or would like to cancel his orders, he may contact us directly; our toll free number is 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the futureSincerely, Tofer *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good Afternoon, I have contacted Revdex.com in regards to this same issue previously to which I was replied to stating that I was not reported to Check Systems and there must be another reason as to why I can not open a bank accountI received letters from Chase stating that they did report me to Check Systems and this is honestly getting me so aggravated I am beyond wordsDuring Christmas week of 2015, we traveled to Tennessee to go on vacationAfter driving hours we finally reached our destinationThe cabin that we had booked from September had people insideThe company refused to issue our money back due to the holiday so we asked chase to request it back so we can rent a roomThey sent the amount of $back and we rented another roomAfter they done this they cancelled my card and I was unable to use itFine no problemGot back in January and I went through hours of talking to them they finally they received the check from the companyHowever a few weeks later I received the check in the mailI called and they told me to shred it which I didThe next month I got another letter stating I still owe this money and I called them and they stated I do not and they were sorry and would take me off the Check Systems, because I cant open another account while i'm flaggedThis ignorance has continued every month since January, and I received another letter yesterdayI AM SICK of talking to these people for hours and hours on end and transferred from department to department and no one can help meThey keep telling me its fixed I apply for a bank account get denied and then go through this all over againApparently their departments don't communicate and one cant tell the other that I owe them NOTHINGSo here I am months without being able to open a bank account due to stupidity and i'm suffering for no reason on my behalfThis needed to be resolved from JanuaryBecause I was lied to stating that I was never reported to Check Systems, which letters state otherwise
Sincerely,
*** ***
November 6, Sarah Riggins Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
*** ** *** *** *** Wallingford, CT Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated November 4, 2017, regarding Ms*** complaint On September 29, we received an order for the “*** *** Autumn's Golden Glow” table centerpiece in Ms*** nameUnfortunately, we were unable to ship the item right away due to receiving an invalid addressOn October 18, we received an updated address and her order was shipped on October 20, We apologize for the wait, but it looks as though the tracking number was never activated by the third-party carrier which means it was lost in shipmentNotes on the account indicate Ms*** spoke with a supervisor today and a replacement has been orderedThe replacement will arrive in the weeks If Ms*** has any other questions or to order the reprint, she can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
November 30, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL *** * *** *** *** *** ***
Morgantown, WV26508- Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated November 27, 2017, regarding Mr*** complaint We apologize for the confusion, however, what MR*** received was not an advertisement, but an invoice for an order we received for the “Together in Love” personalized diamond ringThe order was submitted through the U.SMail and entered into our system on November 20, I have attached a copy of the order card for your review Since Mr*** says he has not ordered, I have canceled it for him and he will no longer receive invoices printed after this date If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
December 9, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: ***
*** 1*** **W ***, WA Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated December 8, 2016, regarding Ms***’s complaint I am sorry for the confusion surrounding Ms***’s accountThe last invoice that was sent out was September 23, and our system has not created any since that dateOur records show when she contacted us on October 14, we coded her order as returned and ceased all mailings regarding the order If Ms*** has any further questions, she can contact us directly; our toll free number is 877-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved.I did not get the response I was looking forThe woman that I spoken just kept saying that I'm sorry you feel that wayThere was not a compromise reached and I am very dissatisfied with the business practices of Chase Auto FinancesThey also said they had no indication that the service woman I spoke with in August was rude or told me that she was the supervisor when I asked for oneWhich I clearly did in a very adjitated voiceI will no longer conduct business with this company and I am also ceasing to use them as my primary bank for my personal checking accounts after plus years of being a customerI WOULD NOT RECOMMEND ANYONE TO USE CHASE AUTO FINANCE IN THE FUTURE.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
This e-mail is to acknowledge receipt of your correspondence from *** *** // ***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on May **, In order to protect consumer
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext***Sincerely, Lisa D*** Executive Office
December 6, Sarah Riggins Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: *** ***
*** *** *** *** Morgantown, WV26508- Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated December 6, 2017, regarding Mr*** rebuttal Even if Mr*** did not send the order to us, somebody did, documentation was shown in our previous responseIf Mr*** would like to file a police report, this may help to identify the person ordering these items and perhaps put a stop to it Mr*** claims he did not order the ring, so the order has been canceled and the account has been coded to prevent any furthers orders using his name or addressSince we have canceled the order and have prevented further orders from being placed, we are considering this matter closed If Mr*** has any other questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint:
I am rejecting this response because:I DID RETURN THE ITEM {HOLY FAMILY} WHICH WAS NOT AT ALL WHAT I HAD OREDEREDIT WAS SUPPOSED TO BE A LIGHTED XMAS TREE BY KINKADE AND ALL I RECEIVED WAS A CHEAP PLASTIC ARCH FORM AND TWO SMALL STATURESI PAID $FOR THIS AND IT WAS CASHED I HAVE THE BANK RECEIPT AND CHECK NUMBERS. IT WAS SENT IN AUGAND I RETURNED IT ONE DAY LATERTHE ITEM WAS RECEIVED BY THE COMPANY AND VERIFIED BY POSTAL TRACKING NUMBERALSO BY ONE CLERK I SPOKE TOO. IT IS FOUR MONTHS LATER AND I HAVE NOT RECEIVED REFUND
Sincerely,
Rose ***
We responded to our customer’s concerns in our letter dated January **, To protect our customer’s privacy, we are not providing you with a copy of our letterOur customer may use their discretion in sharing our response directly with you
Initial Business Response /* (1000, 5, 2015/06/18) */
June 18,
Ms*** ***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: Ms*** ***
* ** *** ***
*** *** *** XXXXX-XXXX
Case #
XXXXXXXX
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated June 12, 2015, regarding Ms***'s complaint
Please accept our sincerest apology for any inconvenience this situation may have causedOur records show that there was miscommunication between the call center and the check processing center that resulted in Ms***'s order being accidentally canceled
Because she is a valued client, and in the interest of providing good client relations, we are going to arrange for her to receive her checks free of chargeOne of our agents will be contacting Ms*** at the phone number we have on file which is XXX-XXX-XXXX to verify all information that is to appear on the checks, and the address where they are to be sentIf this phone number is incorrect, we respectfully request Ms*** contact *** *** at XXX-XXX-XXXX
Again, we sincerely apologize for the inconvenience she experienced, and we will be contacting Ms*** later on this afternoonOur agent will be happy to resolve this issue to Ms***'s complete satisfaction
Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future
Sincerely,
*** ***
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
she did not help me at all no consideration all she did was apoligige for me suffering all night from my medical condition due to them blocking my accountI think I need to get a lawyer for this matteri see out of all businessed chase dont care about there customersat all I think my account should be reopenedand the rules should have be explainedi dont recall and this was not discussed when signing up why they closed my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February 2,
MsEsther ***
Customer Relations
Advocate
Revdex.com
NWabash Avenue,
Suite
Chicago, IL
RE: Amy ***
Drew Haven Lane
Spring, TX
Case #
Account # ***
Dear Ms***:
We are in receipt of
your notification dated February 1, 2016, regarding Ms*** complaint
Our records show that we received an order via mail for three
of our “I’ll Be Home for Christmas” Music Boxes from Ms*** November 29,
We do apologize about her not receiving all three packages; we shipped
all three to her December 1, and once an order is in the hands of the
carrier, we trust the full shipment will reach its intended destinationOn December
20, she contacted us stating she had not received the third music box and she
was advised it is customary to wait days to ensure an item was lost in
outbound shipment before a replacement is sent outUntil the days were
over, billing ensued as until we were able to take further action
On February 1, 2016, we received and answered an e-mail from
Ms*** stating her wish for removal of the balance and removal of her name
from our mailing listsThat same day, a customer service representative
liquidated the balance on the third music boxSince the balance on her account
is now $0.00, it will certainly not affect her credit rating
The representative has also removed Ms*** from our
mailing and contact listsOur advertisements are prepared in advance so she
may still receive some advertisements through the mail for the next few weeks
If she receives another e-mail, she is welcome to click the “Unsubscribe” link
that is provided on the bottom of all of our e-mails
If Ms*** has any other questions or would like to
return the broken music box for a replacement, she can contact us directly at 866-285-2334;
our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
Thank you for bringing
this matter to our attentionPlease do not hesitate to contact us if we may be
of service in the future
Sincerely,
Tofer ***
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been almost resolvedI am awaiting the final $to be returned to me by cashiers check as discussed with chase
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am marking this as a satisfactory resolution because I finally received my checks today at my work address So I have been taken care of, but I hope that Bradford finds a way to address a few concerns: (not necessarily looking for a response on this Revdex.com forum, but please have Bradford Management look at these): Please ship a little bit more securely My situation is that I live in an apartment complex When you shipped it USPS, the postal service left it unattended when it didn't fit in my smaller apartment mailbox This is really unacceptable for checks Maybe a disclaimer to customers that the postal service might leave it unattended may allow customers to re-think their method of shipment Requiring a signature when sending checks is a great idea Checks should never have a chance to be left unattended to any carrierTracking information - I never received an e-mail that showed when it shipped or what the tracking# was Had I got an e-mail, I could have known when the first order was delivered When I didn't receive the first order, I called - not knowing it was DAYS after you said it was delivered At least e-mail the tracking# to the customerCommunication between your customer service and your "front office" document-checking team When I called because I never received the checks, your service rep was outstanding, offered to reprint them, and send them out to my work address - a more secure address But when I received two form letters, stating I need to more documentation, I was upset -- mainly because I had already sent it to you And had someone saw the reason WHY the checks were being reprinted, a little compassion would have saved the day rather Despite your Revdex.com Response, I was charged for the check re-print You did, however, refund the shipping/handling I am OK with that - I never expect to get anything for free ($+ $shipping - you refunded $11) So thank you for that.Your products are great I will purchase from you again, provided that the method of shipping is more secure than what it is But if the main shipping method is the same (and I don't want to pay your extra $premier shipping package deal), I won't purchase from you.Thanks - I consider it satisfactory closed Please look internally to address the issues above. Sincerely,
George ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company should review their communication procedures with their customers relating to order current condition; in addition, with the company saying they printed the lable on the 13th and *** saying they didn't recieve notice until the 21st, they should double check that statement or drill down to why there was an eight day gap
Sincerely,
*** ***
This is in response to the complaint from *** ** *** Case No.***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on July **, In order to protect consumer privacy, the consumer has been advised they have the option
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
September 8, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** *** *** Kapolei, HI Case # *** Account # *** Dear Ms*** We are in receipt of your letter dated September 8, regarding Mr*** complaint We appreciate the in-depth details Mr*** provided in his complaintWe have rectified the situation and his account is now settledHe owes nothing and no invoices will be mailed We appreciate you bringing this matter to our attention but should Mr*** need any additional assistance, we invite him to contact us at the information belowThank you Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi, Revdex.com is fine to communicate to meThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May 16, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** **
*** *** * *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated April 4, 2016, regarding Mr***’s complaintWe are sorry to disappoint Mr***, but we have been informed that there have been delays in shipping his orders of the “Open Road” men’s sweater and the “Super Bowl Champions ***” personalized men’s ring because of production difficultiesAs FTC regulations dictate, we have sent a notice to Mr*** indicating the delayThe latest information we received indicates shipment of his ring will occur by mid-June and the sweater will ship by August We wish to remind you of your right to cancel the order, if this is inconvenient for youOnce we receive our allotment, orders are fulfilled on a first-come, first-served basis as promptly as possibleTo ensure Mr*** receives his order from these shipments as soon as possible, I have upgraded the shipping on his order at no charge so he will be one of the first to receive the sweaterUnfortunately the ring he ordered is personalized so I am unable to upgrade the shipping when our next shipment comes inBecause of this, I have taken 25% ($57.60) off of the total price, so the total of the ring is now $We would also like to note his card has not been officially charged as we do not charge for an item until it has shippedIf Mr*** has further questions, or would like to cancel his orders, he may contact us directly; our toll free number is 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the futureSincerely, Tofer *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good Afternoon, I have contacted Revdex.com in regards to this same issue previously to which I was replied to stating that I was not reported to Check Systems and there must be another reason as to why I can not open a bank accountI received letters from Chase stating that they did report me to Check Systems and this is honestly getting me so aggravated I am beyond wordsDuring Christmas week of 2015, we traveled to Tennessee to go on vacationAfter driving hours we finally reached our destinationThe cabin that we had booked from September had people insideThe company refused to issue our money back due to the holiday so we asked chase to request it back so we can rent a roomThey sent the amount of $back and we rented another roomAfter they done this they cancelled my card and I was unable to use itFine no problemGot back in January and I went through hours of talking to them they finally they received the check from the companyHowever a few weeks later I received the check in the mailI called and they told me to shred it which I didThe next month I got another letter stating I still owe this money and I called them and they stated I do not and they were sorry and would take me off the Check Systems, because I cant open another account while i'm flaggedThis ignorance has continued every month since January, and I received another letter yesterdayI AM SICK of talking to these people for hours and hours on end and transferred from department to department and no one can help meThey keep telling me its fixed I apply for a bank account get denied and then go through this all over againApparently their departments don't communicate and one cant tell the other that I owe them NOTHINGSo here I am months without being able to open a bank account due to stupidity and i'm suffering for no reason on my behalfThis needed to be resolved from JanuaryBecause I was lied to stating that I was never reported to Check Systems, which letters state otherwise
Sincerely,
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