March 1, MsEsther *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MrChris *** *** *** *** ***
*** **
*** Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail, dated February 28, regarding Mr***’s complaint The original order we received on behalf of Mr*** is dated Friday February 5, The order promptly shipped the following business day, Monday February 8, According to the carrier, the item was in transit between our warehouse in Illinois and the recipient’s location in Louisiana from 2/12-2/As of 2/26, the package is at the post office in Coppell, TX (https://www.***-mi.net/packageID/-***) with no additional movementWe regret that it has yet to be transported to Mr***’s shipping address and therefore we processed a replacement A new ring order is in motion for Mr*** with upgraded shipping so that it arrives as soon as possibleMoreover, we have credited him $for the inconveniences he has endured We do regret Mr***’s poor experience and invite him to call us at the number below for updates regarding his orderThank you for bringing this matter to our attention. Sincerely, *** *** Client Services ###-###-####
Complaint: ***
I am rejecting this response because:I have had to purchase bank checks because I am still waiting for there checks to get hereThis is an additional expense that I incurred because of the issue at there endThe initial credit card number given was the exact one that has been charged, and there is over $10,available credit on this card
Sincerely,
Gary ***
December 26, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
***
*** *** *** Emmaus, PA Case # ***
*** * *** Dear Ms*** We are in receipt of your notification, dated December 24, 2017, regarding Mr*** complaint We're very sorry to disappoint Mr***While the *** * *** “Love” plate was guaranteed for Christmas Delivery until December 17, 2017, it is dependent on credit card approval by the cut-off timeUnfortunately, his credit card was not approved until December 18, so the order was no longer guaranteed and will arrive on December 29, We apologize for the confusion; I see Mr*** contacted us and a representative did give incorrect information regarding the status of the orderAs an apology, I have taken care of the shipping costs on the item If Mr*** has any other questions, she may contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Complaint:
In regards to Mr***'s response, I'm not interested in debating the reputability of his company's business practicesA simple google search of The Bradford Exchange speaks for itself as to the shear volume of complaints with his company, overwhelmingly in regards to orders not shipping, or being received, as advertised and as promisedI'm only aware of a single charge attempt on my card, 12/21. A review of my bank statement shows no other attempts, and shows a sufficient balance to more than cover the amount charged on 12/I have found it interesting that the shipping dates, according to the website, have changed each day I received a response from the Bradford exchange via the Revdex.com
Sincerely,
Todd ***
February 13, 2017, MsEsther ***
Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Kimberly *** *** *** *** *** ***, WI Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated February 13, regarding Ms*** complaint We are very sorry for the poor experience that Ms*** had with us regarding her check orderWe will review taped recordings and ensure proper training and customer service Regarding her order, Ms*** grand total of $does reflect the coupon discountTypically boxes of duplicate checks would be over $We understand that the routing number is invalid, so we invite her to speak with one of our check representatives in order to reorder, with the correct routing number, and we will compensate the entire cost for herOur telephone number is 866-551- Should Ms*** have any other questions or need additional assistance, she can contact us at the information belowThank you Sincerely, Kelsey *** Client Services [email protected]
MsEsther
*** July 8, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Michael *** Marian AveGlenshaw, PA 15116- Case # Account # *** Dear Ms***: We are in receipt of your notification, dated July 8, 2016, regarding Mr***’s complaint We sincerely apologize that Mr*** has not had a pleasant experience shopping with usUnfortunately, at the time that customer placed his order online, the credit card information provided was incorrect, causing his order to be delayedWe do not have an automated system at this time to notify the customer that we are having difficulty with their credit card information. If the authorization cannot be obtained after a few attempts, an invoice is normally sent. In the interest of good customer service, we have adjusted the secure ship fee for Mr***’s order. Mr***’s order is already in the process being shipped so we are unable to modify the shipment level at this time Standard protocol was followed throughout this matter, although we do regret that Mr*** is dissatisfied, no errors occurredWe appreciate you bringing this matter to our attention and now consider the matter closedThank you Sincerely, Kelsey *** Client Services 877-903-
Initial Business Response /* (1000, 5, 2015/09/28) */
September 28,
Ms***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: Mr
***
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated September 17, 2015, regarding Mr***'s complaint
Our records show Mr*** made two purchases in December 2009; an "Emerald Isle *** Pendant" and "Love Always - Diamond Heart Earrings." He made one installment payment on each item, and they were shipped to him on December & 29, For the next six months following shipment we attempted to collect the remaining balance due, but were unsuccessfulSince we did not receive any response to the invoices mailed, the account was turned over to collections
Our records show the account was turned over to collections for the first time on July 3, 2010, and after additional unsuccessful attempts were made to collect the debt, Mr.*** account was forwarded to National Recovery on August 12, Mr*** first made contact with us regarding this matter on August 2,
Our records show we agreed to issue a refund to Mr*** based on his claims he had not received the above two productsHowever, on September 8th Mr*** contacted us again claiming his bank would not honor our refund check and a stop payment request was forwarded to our Accounting DepartmentWe assure you a replacement check will be issued upon receipt of confirmation from our bank that they were able to successfully stop paymentWe will forward his replacement check via *** 2nd Day Air once it is issued
We are sorry, but Mr***'s request for an additional settlement beyond the $refund amount is deniedIf he has any questions regarding this matter, he should contact us directly at XXX-XXX-XXXX
Thank you for bringing this matter to our attention
Sincerely,
*** ***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
not providing good customer serviceThey HAVE provided me high quality lies, stalling and red tape and their current balance now stands at $5,
Final Consumer Response /* (4200, 11, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, you believe incorrectlyI have heard the lie about day delivery before and I still don't have the checkBecause of these lies we are now up to the multiplication factor of putting the new balance at $18,and Bradford Exchange's claim about being a quality place of business is the only thing that is "wildly unreasonable"
Final Business Response /* (4000, 9, 2015/10/01) */
October 1,
Ms***
Assistant Manager Direct Retail Services
Revdex.com
RE: Mr***
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated September 28, 2015, regarding Mr***'s rebuttal
As stated by *** *** in prior communication regarding Mr***'s complaint, The Bradford Exchange sent to Mr*** two products ordered by him in December On August 2, (over three years after Bradford had sent the items) Mr*** claimed that that he had not received the productsBradford promptly issued a refund check for $to Mr*** based simply on his claimsHowever, on September 8, Mr*** contacted Bradford again claiming his bank would not honor the refund checkBradford requested a stop payment on the check
Claims that a bank would not honor Bradford's refund check are highly unusualWe issued a replacement check upon receipt of confirmation from our bank that it was able to successfully stop payment, and the check will be sent out today via *** 2-Day Delivery
Mr***'s demand that Bradford pay him the sum $5,is wildly unreasonableAnd, if he has any further questions regarding this matter, he should contact Customer Service directly at XXX-XXX-XXXX
Thank you for bringing this matter to our attentionI believe that this letter should put the matter to rest
Sincerely,
***
Senior Counsel
This is in response to the complaint from Kimberley P*** - Case No. ***. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to thecustomerby phone on 02-**-2017. In order to protect consumer privacy, the consumer
has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ***. Sincerely, Mica B*** Executive Office
***This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, In order to protect consumer privacy, the consumer has
been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office Our mission is… to verify communication of resolutions to highly escalated complaints are prompt, accurate, and understandable, while advocating for our customers, complying with regulations and protecting the reputation of our firm. Nikol T*** | Chase Executive Office | *** *** *** ** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on October **, In order to protect consumer privacy, the consumer has been advised they have the option to share the
response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ***Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
March 17, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Claudia ***
*** *** *** ***, OH Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated March 16, 2017, regarding Ms*** complaint Our records show on November 25, we received an order in Ms*** name for the “STAR WARS: Sith VsJedi” wall clockWe're sorry to disappoint Ms*** we were expecting a new shipment of the clock, but shortly after the time of the order, we were informed of unforeseen production difficulties that had caused delays in shipmentWhen this happens, we still advertise the product and we take reservations for items as they are built to orderWe would like to note that her credit card has not been charged as we do not charge until an item ships The latest information we received indicates shipment may not be made until mid-April. We wish to remind Ms*** of her right to cancel the order if this is inconvenient for herOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possibleIn addition to the credit that has already been placed on the order, I have upgraded the handling of the clock for free to ensure she is one of the first to receive it when the next shipment arrives If Ms*** has any other questions, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
February 2, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** *** *** *** ***. *** *** ***
* Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated February 2, 2017, regarding Ms***’s rebuttal I am sorry if there was any confusion with my first responseWe are not going to charge Ms***’s credit card before the music box shipsWhen the music box is in stock again, her credit card will be charged on the same day it ships out to her If Ms*** has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
November 30, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms*** *** *** Court E ***, MS *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated November 30, regarding Ms***’s complaint We are deeply sorry for any inconvenience that Ms*** has endured with usWe have noted that Ms***’s checks and labels were incorrect and mailed her an order correction card on 9/28/To date, we have not received a reply so that we can correct her checks and rerun them at no chargeWe request that Ms*** call this number: 866-***-*** in order to speak with a specialist in our Checks Department so that we can immediately retain the correct information and rerun her checks If Ms*** has any other questions, she may also contact us at the number belowThank you for bringing this to our attention Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in, Via social media and was refunded my over draft fee, in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
***
Complaint:
I am rejecting this response because: I was not notified of any unforeseen issues. I should have been given a courtesy call and I would have advised my daughter that her gift would not be able to be delivered due to this issue and not have her wait at home all day for this packageYes I agree unforeseen things happen, however, no attempt to contact me was madeI will be glad to provide my cell phone records as this was the number I gave them. I appreciate the fact the company is willing to offer the refund of the express delivery, I would also like them to credit me 1/the cost of the order and I will close my complaint
Sincerely,
Vonnie ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 5, MsNita *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: MsLorraine *** W*** DRCHANNAHON, IL 60410- Case # Account # ***
Dear Ms***: We are in receipt of your e-mail, dated December 28, regarding Ms***’s complaint We deeply regret not meeting the Christmas Guarantee for Ms***’s order for item number 01-22216-We received an online order for the Personalized Leather Bracelet under our guarantee, and unfortunately due to manufacturing difficulties, we could not fulfill the order by 12/We deeply apologize for disappointing Ms*** and have credited her *** 50% of the total cost of the bracelet, or $She should see this credit on *** within 24-hours As soon as we got this product in stock, we 2-Day Express shipped the item at no additional charge to Ms***It is due to arrive on 1/6/per ***: ***The tracking number is: *** If Ms*** has any other questions, we invite her to contact usThank you for bringing the matter to our attention Sincerely, Kelsey *** Client Services
February 16, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Deborah ***
*** *** *** ***, CT Case # *** Account # ***, and *** Dear Ms***: We are in receipt of your notification, dated February 16, 2017, regarding Ms*** complaint Our records show we received an order on November 11, for the “The Nightmare Before Christmas” Halloween tree via the internetThe first issue had been out of stock, so the second issued was ordered in its place and it shipped to * *** *** ** *** CTon December 14, and her PayPal account was charged a payment of $34.99, and another payment of $on January 11, If you use this tracking number *** on www.fedex.com.us, you can see the package was delivered on December 21, at 3:p.m On January 23, 2017, we received a request to cancel the series but, unfortunately, the agent incorrectly coded the account and the collection had not been canceledThis resulted in the next shipment in the series being shipped to her on February 1, and her account was charged the first of two $paymentsWe received an e-mail from Ms*** on February 16, for a second request to cancel the collection and this time the account was coded correctly so she will no longer receive any shipments Even though Ms*** refused the second package, it can take up to days for any return to be received and fully processed, which is why she has not received her refundIn the interest of keeping good client relations, I have coded both items as returned and she will receive her refunds in the next 3-business days If Ms*** has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
March 1, MsEsther *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MrChris *** *** *** *** ***
*** **
*** Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail, dated February 28, regarding Mr***’s complaint The original order we received on behalf of Mr*** is dated Friday February 5, The order promptly shipped the following business day, Monday February 8, According to the carrier, the item was in transit between our warehouse in Illinois and the recipient’s location in Louisiana from 2/12-2/As of 2/26, the package is at the post office in Coppell, TX (https://www.***-mi.net/packageID/-***) with no additional movementWe regret that it has yet to be transported to Mr***’s shipping address and therefore we processed a replacement A new ring order is in motion for Mr*** with upgraded shipping so that it arrives as soon as possibleMoreover, we have credited him $for the inconveniences he has endured We do regret Mr***’s poor experience and invite him to call us at the number below for updates regarding his orderThank you for bringing this matter to our attention. Sincerely, *** *** Client Services ###-###-####
Complaint: ***
I am rejecting this response because:I have had to purchase bank checks because I am still waiting for there checks to get hereThis is an additional expense that I incurred because of the issue at there endThe initial credit card number given was the exact one that has been charged, and there is over $10,available credit on this card
Sincerely,
Gary ***
December 26, *** *** Customer Relations Advocate Revdex.com *** ** *** *** *** *** Chicago, IL RE: ***
***
*** *** *** Emmaus, PA Case # ***
*** * *** Dear Ms*** We are in receipt of your notification, dated December 24, 2017, regarding Mr*** complaint We're very sorry to disappoint Mr***While the *** * *** “Love” plate was guaranteed for Christmas Delivery until December 17, 2017, it is dependent on credit card approval by the cut-off timeUnfortunately, his credit card was not approved until December 18, so the order was no longer guaranteed and will arrive on December 29, We apologize for the confusion; I see Mr*** contacted us and a representative did give incorrect information regarding the status of the orderAs an apology, I have taken care of the shipping costs on the item If Mr*** has any other questions, she may contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Complaint:
In regards to Mr***'s response, I'm not interested in debating the reputability of his company's business practicesA simple google search of The Bradford Exchange speaks for itself as to the shear volume of complaints with his company, overwhelmingly in regards to orders not shipping, or being received, as advertised and as promisedI'm only aware of a single charge attempt on my card, 12/21. A review of my bank statement shows no other attempts, and shows a sufficient balance to more than cover the amount charged on 12/I have found it interesting that the shipping dates, according to the website, have changed each day I received a response from the Bradford exchange via the Revdex.com
Sincerely,
Todd ***
February 13, 2017, MsEsther ***
Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Kimberly *** *** *** *** *** ***, WI Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated February 13, regarding Ms*** complaint We are very sorry for the poor experience that Ms*** had with us regarding her check orderWe will review taped recordings and ensure proper training and customer service Regarding her order, Ms*** grand total of $does reflect the coupon discountTypically boxes of duplicate checks would be over $We understand that the routing number is invalid, so we invite her to speak with one of our check representatives in order to reorder, with the correct routing number, and we will compensate the entire cost for herOur telephone number is 866-551- Should Ms*** have any other questions or need additional assistance, she can contact us at the information belowThank you Sincerely, Kelsey *** Client Services [email protected]
MsEsther
*** July 8, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Michael *** Marian AveGlenshaw, PA 15116- Case # Account # *** Dear Ms***: We are in receipt of your notification, dated July 8, 2016, regarding Mr***’s complaint We sincerely apologize that Mr*** has not had a pleasant experience shopping with usUnfortunately, at the time that customer placed his order online, the credit card information provided was incorrect, causing his order to be delayedWe do not have an automated system at this time to notify the customer that we are having difficulty with their credit card information. If the authorization cannot be obtained after a few attempts, an invoice is normally sent. In the interest of good customer service, we have adjusted the secure ship fee for Mr***’s order. Mr***’s order is already in the process being shipped so we are unable to modify the shipment level at this time Standard protocol was followed throughout this matter, although we do regret that Mr*** is dissatisfied, no errors occurredWe appreciate you bringing this matter to our attention and now consider the matter closedThank you Sincerely, Kelsey *** Client Services 877-903-
Initial Business Response /* (1000, 5, 2015/09/28) */
September 28,
Ms***
Assistant Manager
Direct Retail Services
Revdex.com
North Wabash Avenue, Suite
Chicago, IL
RE: Mr
***
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated September 17, 2015, regarding Mr***'s complaint
Our records show Mr*** made two purchases in December 2009; an "Emerald Isle *** Pendant" and "Love Always - Diamond Heart Earrings." He made one installment payment on each item, and they were shipped to him on December & 29, For the next six months following shipment we attempted to collect the remaining balance due, but were unsuccessfulSince we did not receive any response to the invoices mailed, the account was turned over to collections
Our records show the account was turned over to collections for the first time on July 3, 2010, and after additional unsuccessful attempts were made to collect the debt, Mr.*** account was forwarded to National Recovery on August 12, Mr*** first made contact with us regarding this matter on August 2,
Our records show we agreed to issue a refund to Mr*** based on his claims he had not received the above two productsHowever, on September 8th Mr*** contacted us again claiming his bank would not honor our refund check and a stop payment request was forwarded to our Accounting DepartmentWe assure you a replacement check will be issued upon receipt of confirmation from our bank that they were able to successfully stop paymentWe will forward his replacement check via *** 2nd Day Air once it is issued
We are sorry, but Mr***'s request for an additional settlement beyond the $refund amount is deniedIf he has any questions regarding this matter, he should contact us directly at XXX-XXX-XXXX
Thank you for bringing this matter to our attention
Sincerely,
*** ***
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
not providing good customer serviceThey HAVE provided me high quality lies, stalling and red tape and their current balance now stands at $5,
Final Consumer Response /* (4200, 11, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, you believe incorrectlyI have heard the lie about day delivery before and I still don't have the checkBecause of these lies we are now up to the multiplication factor of putting the new balance at $18,and Bradford Exchange's claim about being a quality place of business is the only thing that is "wildly unreasonable"
Final Business Response /* (4000, 9, 2015/10/01) */
October 1,
Ms***
Assistant Manager Direct Retail Services
Revdex.com
RE: Mr***
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms***
We are in receipt of your e-mail, dated September 28, 2015, regarding Mr***'s rebuttal
As stated by *** *** in prior communication regarding Mr***'s complaint, The Bradford Exchange sent to Mr*** two products ordered by him in December On August 2, (over three years after Bradford had sent the items) Mr*** claimed that that he had not received the productsBradford promptly issued a refund check for $to Mr*** based simply on his claimsHowever, on September 8, Mr*** contacted Bradford again claiming his bank would not honor the refund checkBradford requested a stop payment on the check
Claims that a bank would not honor Bradford's refund check are highly unusualWe issued a replacement check upon receipt of confirmation from our bank that it was able to successfully stop payment, and the check will be sent out today via *** 2-Day Delivery
Mr***'s demand that Bradford pay him the sum $5,is wildly unreasonableAnd, if he has any further questions regarding this matter, he should contact Customer Service directly at XXX-XXX-XXXX
Thank you for bringing this matter to our attentionI believe that this letter should put the matter to rest
Sincerely,
***
Senior Counsel
This is in response to the complaint from Kimberley P*** - Case No. ***. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to thecustomerby phone on 02-**-2017. In order to protect consumer privacy, the consumer
has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension ***. Sincerely, Mica B*** Executive Office
***This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, In order to protect consumer privacy, the consumer has
been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office Our mission is… to verify communication of resolutions to highly escalated complaints are prompt, accurate, and understandable, while advocating for our customers, complying with regulations and protecting the reputation of our firm. Nikol T*** | Chase Executive Office | *** *** *** ** *** *** *** *** ** *** *** *** * *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on October **, In order to protect consumer privacy, the consumer has been advised they have the option to share the
response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you or the consumer has questions, please call us at ***Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
March 17, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Claudia ***
*** *** *** ***, OH Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated March 16, 2017, regarding Ms*** complaint Our records show on November 25, we received an order in Ms*** name for the “STAR WARS: Sith VsJedi” wall clockWe're sorry to disappoint Ms*** we were expecting a new shipment of the clock, but shortly after the time of the order, we were informed of unforeseen production difficulties that had caused delays in shipmentWhen this happens, we still advertise the product and we take reservations for items as they are built to orderWe would like to note that her credit card has not been charged as we do not charge until an item ships The latest information we received indicates shipment may not be made until mid-April. We wish to remind Ms*** of her right to cancel the order if this is inconvenient for herOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possibleIn addition to the credit that has already been placed on the order, I have upgraded the handling of the clock for free to ensure she is one of the first to receive it when the next shipment arrives If Ms*** has any other questions, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
February 2, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** *** *** *** ***. *** *** ***
* Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated February 2, 2017, regarding Ms***’s rebuttal I am sorry if there was any confusion with my first responseWe are not going to charge Ms***’s credit card before the music box shipsWhen the music box is in stock again, her credit card will be charged on the same day it ships out to her If Ms*** has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
November 30, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms*** *** *** Court E ***, MS *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated November 30, regarding Ms***’s complaint We are deeply sorry for any inconvenience that Ms*** has endured with usWe have noted that Ms***’s checks and labels were incorrect and mailed her an order correction card on 9/28/To date, we have not received a reply so that we can correct her checks and rerun them at no chargeWe request that Ms*** call this number: 866-***-*** in order to speak with a specialist in our Checks Department so that we can immediately retain the correct information and rerun her checks If Ms*** has any other questions, she may also contact us at the number belowThank you for bringing this to our attention Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in, Via social media and was refunded my over draft fee, in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
***
Complaint:
I am rejecting this response because: I was not notified of any unforeseen issues. I should have been given a courtesy call and I would have advised my daughter that her gift would not be able to be delivered due to this issue and not have her wait at home all day for this packageYes I agree unforeseen things happen, however, no attempt to contact me was madeI will be glad to provide my cell phone records as this was the number I gave them. I appreciate the fact the company is willing to offer the refund of the express delivery, I would also like them to credit me 1/the cost of the order and I will close my complaint
Sincerely,
Vonnie ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
January 5, MsNita *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: MsLorraine *** W*** DRCHANNAHON, IL 60410- Case # Account # ***
Dear Ms***: We are in receipt of your e-mail, dated December 28, regarding Ms***’s complaint We deeply regret not meeting the Christmas Guarantee for Ms***’s order for item number 01-22216-We received an online order for the Personalized Leather Bracelet under our guarantee, and unfortunately due to manufacturing difficulties, we could not fulfill the order by 12/We deeply apologize for disappointing Ms*** and have credited her *** 50% of the total cost of the bracelet, or $She should see this credit on *** within 24-hours As soon as we got this product in stock, we 2-Day Express shipped the item at no additional charge to Ms***It is due to arrive on 1/6/per ***: ***The tracking number is: *** If Ms*** has any other questions, we invite her to contact usThank you for bringing the matter to our attention Sincerely, Kelsey *** Client Services
February 16, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Deborah ***
*** *** *** ***, CT Case # *** Account # ***, and *** Dear Ms***: We are in receipt of your notification, dated February 16, 2017, regarding Ms*** complaint Our records show we received an order on November 11, for the “The Nightmare Before Christmas” Halloween tree via the internetThe first issue had been out of stock, so the second issued was ordered in its place and it shipped to * *** *** ** *** CTon December 14, and her PayPal account was charged a payment of $34.99, and another payment of $on January 11, If you use this tracking number *** on www.fedex.com.us, you can see the package was delivered on December 21, at 3:p.m On January 23, 2017, we received a request to cancel the series but, unfortunately, the agent incorrectly coded the account and the collection had not been canceledThis resulted in the next shipment in the series being shipped to her on February 1, and her account was charged the first of two $paymentsWe received an e-mail from Ms*** on February 16, for a second request to cancel the collection and this time the account was coded correctly so she will no longer receive any shipments Even though Ms*** refused the second package, it can take up to days for any return to be received and fully processed, which is why she has not received her refundIn the interest of keeping good client relations, I have coded both items as returned and she will receive her refunds in the next 3-business days If Ms*** has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services