January 7, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ** ***
*** *** *** ***
*** *** *** ***
* Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated January 6, 2016, regarding Mr***s complaintOur records show Mr*** placed an order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, Unfortunately, when the order was placed the first Issue, “Jack’s House,” was temporarily out of stock. An Order Confirmation email was promptly sent to Mr*** following the placement of his order advising him of when he could expect delivery We understand that the delivery timeframe was not acceptable to Mr*** and per his request his order was canceled on January 3, We also understand that Mr*** no longer wishes to receive offer information from us. We have coded his account to stop future mailings from being generated. Please note some of our mailings are pre-printed, so it is possible that a few notifications will still reach himThank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the futureSincerely, *** *** Client Services
May 25, 2016Ms*** ***Customer Relations AdvocateRevdex.comNWabash Avenue, Suite 2006Chicago, IL 60611 RE: *** ** ***
*** *** ***
Milton, FL*** Case # ***Account # *** Dear Ms***:We are in receipt of your notification, dated May 24, 2016, regarding Ms***’ complaint. Our records indicate the “I Love You” 3-band diamond ring was coded as returned on May 10, We apologize for the different dates given as the representatives she spoke with were unaware of a delay with our refund checksAs explained to her yesterday, we have arranged for a refund of everything that she has paid. She will be receiving refund check #***, issued May 24, 2016, in the amount of $39.75, under separate cover. It was sent to Ms***, at the address on file: *** jab Ct., ***, FL***. If Ms*** has further questions, she is welcome to contact us directly at ***. We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.Sincerely, *** ***Client Services
January 11, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** *** *** ***
*** **
*** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated January 10, regarding Ms***’s complaint We are deeply sorry for disappointing Ms***It appears the package was lost in shipment and we have therefore processed a replacementFor our failure to deliver this product by the Christmas Guarantee, we have given her 30% off the total cost Again, we are very sorry for Ms***’s poor experienceShould she want to contact us in the future, we ask that she do so at the information belowThank you Sincerely, *** *** Client Services ***
December 11, 2015Mr*** ***Customer Relations ManagerRevdex.comNWabash Avenue, Suite
2006Chicago, IL 60611RE: *** K
***-*** *** *** ***
*** ** ***
*** * ***Account # 608580510Dear Mr***:We are in receipt of your letter,
dated December 9, 2015, regarding Ms***-***’s complaint.Our records show Ms***-*** placed an order online
for the 20th *** Silver Dollar Collection
She received coins in this series and the collection was temporarily
suspended because the next issues in the series were out of stockWhen she
spoke to a representative November 7, she was advised they were still out of
stock as our system had not been updated yetThe next coin in Ms***-***’s collection, *** Silver Dollar, is now in stockHer
collection has been activated once again and the coin was shipped to her
December We apologize for the miscommunication and for the inconvenience
She will receive an invoice in the mail, however, she may disregard it as I have
liquidated the amount of the current issue so she will receive it for freeThank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.Sincerely,*** ***Client ServicesTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have yet to receive a response by letter as stated above THE CUSTOMER SERVICE AGENTS I SPOKE WITH FROM Chase Bank know exactly why I have NOT accepted their response, because it's obvious they chose to discriminate against me, not working with me on this matter, and they easily could have, if they still wanted my business I'VE HAD ENOUGH, AND YOUR BANK WILL NEVER GET MY BUSINESS AGAIN, EVER!!!!!!!!! I'VE BEEN TREATED MUCH BETTER BY MY CURRENT BANK, AND AS I'VE STATED BEFORE, I WAS ONLY GOING TO OPEN AN ACCOUNT WITH CHASE TO SXORE THE EXTRA $150.00, EVENTUALLY ITS NOT WORTH IT, IM MOT WASTING ANY MORE TIME OR MY BREATH WITH CHASES' UNHELPFUL CUSTOMER SERVICE REPS., AND THEIR RIDICULOUS POLICIES THE CUSTOMER IS ALWAYS RUGHT, SO, YOU KNOW WHERE TO GO AND HOW TO GET THERE I HOPE CHASE BANK GES BOUGHT OUT, OR GOES OUT OF BUSINESS VERY SOON YOU GUYS DESERVE IT
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February 2, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** *** ***
*** *** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated February 2, 2017, regarding Ms***’ complaint Our records indicate that we did receive Ms***’ return, however, any returns can take up to days to receive and fully processEven though the return was not fully processed, the agent she spoke with on January 31, issued a refund for the two payments that were madeMs*** will receive the refund back on her card in 3-business days from that date If Ms*** has any other questions, she can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
February 26, Ms*** *** Customer Relations Advocate Revdex.com *** ** *** *** *** ***
*** ** ***
*** *** ***
*** ** *** *** *** **
*** *** *** ***
*** * ***
*** * *** Dear Ms*** We are in receipt of your notification, dated February 26, 2016, regarding Mr*** complaintWe were sorry to learn that Mr*** no longer wishes for us to advise him of new products issued by The Bradford ExchangeWe do apologize for the confusion; even though previous representatives took him off of some mailing lists, they did not take him off of all of themAs he requested, his account has been correctly coded to prohibit future mailingsHowever, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange, we would like to express our appreciation for his previous patronage. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the futureSincerely, *** *** Client Services
September 26, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: ***
*** *** *** *** Paris, TX *** Case # *** Account # *** Dear Ms***: We are in receipt of your notice, dated September 25, 2016, regarding Ms***’s complaint I am very sorry to hear of the issues Ms*** has endured with her purchaseOn September 9, 2016, we ordered the replacement of the “*** * *** *** ** *** ***” glitter globe she requested since the original shipment arrived brokenOur records show the replacement was sent out September 16, 2016, however, since there is no trac*** number and a significant amount of time has passed, we believe it has been lost in shipment I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $She will receive a refund check under separate cover If Ms*** has any further questions or concerns regarding this matter, she should contact us directly at 800-***; our hours are Monday through Friday, 7:00am to 6:00pm (CT) We trust this resolves the issue and are considering the matter closed Sincerely, *** *** Client Services
November 11, 2015MrNathan ***Customer Relations ManagerDirect Retail ServicesRevdex.comN
Wabash Avenue, Suite 2006Chicago, IL
60611RE: MsDawn M*** 1** ***
*** Hasbrouck Heights, NJ Case # 10946664Account # 583843209Dear Ms***:We are in receipt of your e-mail,
dated November 11, 2015, regarding Ms***’s complaint.Our
records show we received an online order from Ms*** for our Snow White and
the Seven Dwarfs Limoges-Style Boxes collection on March 25, The issue price for each collectible shipment within the series is
$(excluding shipping and service and Illinois sales
tax if applicable)After each collectible is shipped and paid in full, the
next collectible within the series will be reserved and prepared for shipment pending availability. The first issue, Dopey, was sent to Ms*** May 6,
and was charged to her credit cardThe next was Grumpy and Doc, shipped
July 2, 2014, Sleepy and Happy August 18, 2014, and Bashful and Sneezy November 28, She didn’t receive shipments for a few
months as we were creating the next issue, Evil
QueenThis issue (the shipment in question) was shipped May 22, is
part of the collection she had purchasedIn the interest of keeping good client relations, we are
considering it lost in inbound mail and I have liquidated her balance of
$Given Ms***’s positive history with our company, I do believe she
sent back Evil Queen after she
received the item.Thank you for bringing this
matter to our attention. Please do not
hesitate to contact us if we may be of service in the future.Sincerely,Tofer ***Client Services
April 3, MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Eddie
*** *** ** *** *** *** *** ***, AZ Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated March 31, 2017, regarding Mr*** complaint I am very sorry Mr*** did not receive his refund as expectedOur system shows the refund that was issued did not go through on our endI apologized for this inconvenience Our records show Mr*** disputed his payment of $48.94, which resulted in a full refund and our system shows there is a balance of $dueAn invoice was automatically mailed out to him, however, since he did not receive his item and was expecting a refund, he may disregard it as I have taken care of the balance for him If Mr*** has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
May 9, 2016Ms*** ***Customer Relations AdvocateRevdex.comNWabash Avenue, Suite 2006Chicago, IL 60611RE: Ms***
*** *** *** *** ***, OH 45232-1824 Case # ***Account # ***Dear Ms***:We are in receipt of your letter, dated May 9, 2016, regarding Ms*** complaint.We regret that Ms*** was disappointed with the quality of her checkbook coverWe will process a refund for $and mail her a pre-paid return label so that she can send it back to us at no costIf Ms*** has any other questions, we invite her to contact us directly at the number belowThank you Sincerely,Kelsey ***Client Services866-285-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11189987, and find that this resolution is satisfactory to me
The address which needs to be added to the checks is Fremont Bank*** *** ***
*** ** *** Will you please forward this to the appropriate parties at the Bradford Exchange Sincerely,
Alan ***
March 28, MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Ms*** *** PO Box ** ***, VA ***-00** Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail,
dated March 28, regarding Ms***’s complaintWe regret that Ms*** had a poor shopping experience with us and sincerely apologizeWe understand that Ms*** has corresponded via email with a customer service agent today and that she processed a refund for the purchase of item # **-***-***, “Savana.” A refund of $*** will go back on her credit card ending in within 48-hoursShould Ms*** have any other questions or concerns, we encourage her to call us directly at the toll free number belowThank youSincerely, Kelsey *** Client Services ###-###-####
July 26, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Vonnie ***
P.OBox Jacksonville, FL Case # Account # Dear Ms***: We are in receipt of your notification, dated July 25, 2016, regarding Ms***’s complaint We apologize if Ms*** is disappointed with the delivery of her “A Year of Wishes” music box she purchased from usShe purchased expedited shipping for her item, which we shipped on July 21, 2016. The order was supposed to be delivered by *** ** on July 22, We contacted *** ** today to find out why Ms***’s order was not delivered on time and we were informed that due to heavy thunderstorms in the area, *** ** was unable to deliver the order on July 22, 2016. Due to the unforeseen situation, we are issuing a credit back to Ms***’s credit card for her shipping costs If Ms*** has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
This is in response to the complaint from L*** *** - Case No***We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on December **, In order to protect consumer privacy, the
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext***Sincerely, Kawana Cr*** Executive Office
November 15, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** L
*** *** *** ***
*** *** ** ***
Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated November 15, 2016, regarding MsChristie’s complaint Our records indicate we received an order on November 11, for the ‘Beach Treasures’ personal checks in Ms***’s name for our “buy one box, get one free” offerThe total for the boxes of checks is $plus $shipping and servicesWe are sorry for the confusion, but while the offer did lower the price on the checks, the offer does not include lowering the shipping costsOur website and all maorder forms inform the client that this charge will be added Since this is Ms***’s first order with us, and in the interest of keeping good-client relations, we have given a one-time courtesy credit to cover the shipping costs If Ms*** has any further questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me; if my refund is processed immediatelyI do not wish to wait for the return label to be sent to me, then have my refund processed that will be too time consuming and unacceptable
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They stated that they are not liable due to the fact that they allegedly contacted me via email I do not accept this excuse and I still wish for them to pay me the $in DMV fees I feel that the $is a significant expense that was incurred through no fault of my own but as a direct result of the actions of Chase bank A company that has billions of dollars should be willing to spend a few hundred dollars to keep a long time customer If I am not reimbursed I will be going down to my local bank branch to close all of my accounts that I have opened with Chase bank
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complaint: 10975812The response received from The Bradford Exchange was very reassuring and appeared like my issue would have been resolvedHowever, I was hesitant on responding, and rightfully soMy online order status still shows that my order will ship by December 16thBeing that today is December 21st, I'm assuming it has not shippedIf their response, claiming that my order was sent to a vender was true, I would assume it would have shipped by nowThe Bradford Exchange appears to engage in a systematic cycle of guarantees and assurances, knowing full well they will not uphold their end of the promiseAnd, based upon the NUMEROUS complaints, it appears that it is willful and intentional. If my fiancé had not fallen in love with this ring, I would have canceled itMy hope is that this can be resolved through a TRUTHFUL and REALISTIC response of the status of my order, and not require any further measures on my partIf the ring will not be available for several months, then please be honest about it
Sincerely,
Todd ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The answer recieved is nothing more than a copy of previous letters that I have recievedNothing additional has been done
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January 7, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ** ***
*** *** *** ***
*** *** *** ***
* Case # *** Account # *** Dear Ms*** We are in receipt of your notification, dated January 6, 2016, regarding Mr***s complaintOur records show Mr*** placed an order for our “Nightmare Before Christmas Blacklight Village” collection on December 8, Unfortunately, when the order was placed the first Issue, “Jack’s House,” was temporarily out of stock. An Order Confirmation email was promptly sent to Mr*** following the placement of his order advising him of when he could expect delivery We understand that the delivery timeframe was not acceptable to Mr*** and per his request his order was canceled on January 3, We also understand that Mr*** no longer wishes to receive offer information from us. We have coded his account to stop future mailings from being generated. Please note some of our mailings are pre-printed, so it is possible that a few notifications will still reach himThank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the futureSincerely, *** *** Client Services
May 25, 2016Ms*** ***Customer Relations AdvocateRevdex.comNWabash Avenue, Suite 2006Chicago, IL 60611 RE: *** ** ***
*** *** ***
Milton, FL*** Case # ***Account # *** Dear Ms***:We are in receipt of your notification, dated May 24, 2016, regarding Ms***’ complaint. Our records indicate the “I Love You” 3-band diamond ring was coded as returned on May 10, We apologize for the different dates given as the representatives she spoke with were unaware of a delay with our refund checksAs explained to her yesterday, we have arranged for a refund of everything that she has paid. She will be receiving refund check #***, issued May 24, 2016, in the amount of $39.75, under separate cover. It was sent to Ms***, at the address on file: *** jab Ct., ***, FL***. If Ms*** has further questions, she is welcome to contact us directly at ***. We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.Sincerely, *** ***Client Services
January 11, Ms***
*** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: *** *** *** *** *** ***
*** **
*** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated January 10, regarding Ms***’s complaint We are deeply sorry for disappointing Ms***It appears the package was lost in shipment and we have therefore processed a replacementFor our failure to deliver this product by the Christmas Guarantee, we have given her 30% off the total cost Again, we are very sorry for Ms***’s poor experienceShould she want to contact us in the future, we ask that she do so at the information belowThank you Sincerely, *** *** Client Services ***
December 11, 2015Mr*** ***Customer Relations ManagerRevdex.comNWabash Avenue, Suite
2006Chicago, IL 60611RE: *** K
***-*** *** *** ***
*** ** ***
*** * ***Account # 608580510Dear Mr***:We are in receipt of your letter,
dated December 9, 2015, regarding Ms***-***’s complaint.Our records show Ms***-*** placed an order online
for the 20th *** Silver Dollar Collection
She received coins in this series and the collection was temporarily
suspended because the next issues in the series were out of stockWhen she
spoke to a representative November 7, she was advised they were still out of
stock as our system had not been updated yetThe next coin in Ms***-***’s collection, *** Silver Dollar, is now in stockHer
collection has been activated once again and the coin was shipped to her
December We apologize for the miscommunication and for the inconvenience
She will receive an invoice in the mail, however, she may disregard it as I have
liquidated the amount of the current issue so she will receive it for freeThank you for bringing this matter to our
attention. Please do not hesitate to
contact us if we may be of service in the future.Sincerely,*** ***Client ServicesTell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have yet to receive a response by letter as stated above THE CUSTOMER SERVICE AGENTS I SPOKE WITH FROM Chase Bank know exactly why I have NOT accepted their response, because it's obvious they chose to discriminate against me, not working with me on this matter, and they easily could have, if they still wanted my business I'VE HAD ENOUGH, AND YOUR BANK WILL NEVER GET MY BUSINESS AGAIN, EVER!!!!!!!!! I'VE BEEN TREATED MUCH BETTER BY MY CURRENT BANK, AND AS I'VE STATED BEFORE, I WAS ONLY GOING TO OPEN AN ACCOUNT WITH CHASE TO SXORE THE EXTRA $150.00, EVENTUALLY ITS NOT WORTH IT, IM MOT WASTING ANY MORE TIME OR MY BREATH WITH CHASES' UNHELPFUL CUSTOMER SERVICE REPS., AND THEIR RIDICULOUS POLICIES THE CUSTOMER IS ALWAYS RUGHT, SO, YOU KNOW WHERE TO GO AND HOW TO GET THERE I HOPE CHASE BANK GES BOUGHT OUT, OR GOES OUT OF BUSINESS VERY SOON YOU GUYS DESERVE IT
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
February 2, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** ***
*** *** *** ***
*** *** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated February 2, 2017, regarding Ms***’ complaint Our records indicate that we did receive Ms***’ return, however, any returns can take up to days to receive and fully processEven though the return was not fully processed, the agent she spoke with on January 31, issued a refund for the two payments that were madeMs*** will receive the refund back on her card in 3-business days from that date If Ms*** has any other questions, she can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
February 26, Ms*** *** Customer Relations Advocate Revdex.com *** ** *** *** *** ***
*** ** ***
*** *** ***
*** ** *** *** *** **
*** *** *** ***
*** * ***
*** * *** Dear Ms*** We are in receipt of your notification, dated February 26, 2016, regarding Mr*** complaintWe were sorry to learn that Mr*** no longer wishes for us to advise him of new products issued by The Bradford ExchangeWe do apologize for the confusion; even though previous representatives took him off of some mailing lists, they did not take him off of all of themAs he requested, his account has been correctly coded to prohibit future mailingsHowever, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange, we would like to express our appreciation for his previous patronage. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the futureSincerely, *** *** Client Services
September 26, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: ***
*** *** *** *** Paris, TX *** Case # *** Account # *** Dear Ms***: We are in receipt of your notice, dated September 25, 2016, regarding Ms***’s complaint I am very sorry to hear of the issues Ms*** has endured with her purchaseOn September 9, 2016, we ordered the replacement of the “*** * *** *** ** *** ***” glitter globe she requested since the original shipment arrived brokenOur records show the replacement was sent out September 16, 2016, however, since there is no trac*** number and a significant amount of time has passed, we believe it has been lost in shipment I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $She will receive a refund check under separate cover If Ms*** has any further questions or concerns regarding this matter, she should contact us directly at 800-***; our hours are Monday through Friday, 7:00am to 6:00pm (CT) We trust this resolves the issue and are considering the matter closed Sincerely, *** *** Client Services
November 11, 2015MrNathan ***Customer Relations ManagerDirect Retail ServicesRevdex.comN
Wabash Avenue, Suite 2006Chicago, IL
60611RE: MsDawn M*** 1** ***
*** Hasbrouck Heights, NJ Case # 10946664Account # 583843209Dear Ms***:We are in receipt of your e-mail,
dated November 11, 2015, regarding Ms***’s complaint.Our
records show we received an online order from Ms*** for our Snow White and
the Seven Dwarfs Limoges-Style Boxes collection on March 25, The issue price for each collectible shipment within the series is
$(excluding shipping and service and Illinois sales
tax if applicable)After each collectible is shipped and paid in full, the
next collectible within the series will be reserved and prepared for shipment pending availability. The first issue, Dopey, was sent to Ms*** May 6,
and was charged to her credit cardThe next was Grumpy and Doc, shipped
July 2, 2014, Sleepy and Happy August 18, 2014, and Bashful and Sneezy November 28, She didn’t receive shipments for a few
months as we were creating the next issue, Evil
QueenThis issue (the shipment in question) was shipped May 22, is
part of the collection she had purchasedIn the interest of keeping good client relations, we are
considering it lost in inbound mail and I have liquidated her balance of
$Given Ms***’s positive history with our company, I do believe she
sent back Evil Queen after she
received the item.Thank you for bringing this
matter to our attention. Please do not
hesitate to contact us if we may be of service in the future.Sincerely,Tofer ***Client Services
April 3, MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Eddie
*** *** ** *** *** *** *** ***, AZ Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated March 31, 2017, regarding Mr*** complaint I am very sorry Mr*** did not receive his refund as expectedOur system shows the refund that was issued did not go through on our endI apologized for this inconvenience Our records show Mr*** disputed his payment of $48.94, which resulted in a full refund and our system shows there is a balance of $dueAn invoice was automatically mailed out to him, however, since he did not receive his item and was expecting a refund, he may disregard it as I have taken care of the balance for him If Mr*** has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
May 9, 2016Ms*** ***Customer Relations AdvocateRevdex.comNWabash Avenue, Suite 2006Chicago, IL 60611RE: Ms***
*** *** *** *** ***, OH 45232-1824 Case # ***Account # ***Dear Ms***:We are in receipt of your letter, dated May 9, 2016, regarding Ms*** complaint.We regret that Ms*** was disappointed with the quality of her checkbook coverWe will process a refund for $and mail her a pre-paid return label so that she can send it back to us at no costIf Ms*** has any other questions, we invite her to contact us directly at the number belowThank you Sincerely,Kelsey ***Client Services866-285-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11189987, and find that this resolution is satisfactory to me
The address which needs to be added to the checks is Fremont Bank*** *** ***
*** ** *** Will you please forward this to the appropriate parties at the Bradford Exchange Sincerely,
Alan ***
March 28, MsEsther *** Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: Ms*** *** PO Box ** ***, VA ***-00** Case # *** Account # *** Dear Ms***: We are in receipt of your e-mail,
dated March 28, regarding Ms***’s complaintWe regret that Ms*** had a poor shopping experience with us and sincerely apologizeWe understand that Ms*** has corresponded via email with a customer service agent today and that she processed a refund for the purchase of item # **-***-***, “Savana.” A refund of $*** will go back on her credit card ending in within 48-hoursShould Ms*** have any other questions or concerns, we encourage her to call us directly at the toll free number belowThank youSincerely, Kelsey *** Client Services ###-###-####
July 26, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Vonnie ***
P.OBox Jacksonville, FL Case # Account # Dear Ms***: We are in receipt of your notification, dated July 25, 2016, regarding Ms***’s complaint We apologize if Ms*** is disappointed with the delivery of her “A Year of Wishes” music box she purchased from usShe purchased expedited shipping for her item, which we shipped on July 21, 2016. The order was supposed to be delivered by *** ** on July 22, We contacted *** ** today to find out why Ms***’s order was not delivered on time and we were informed that due to heavy thunderstorms in the area, *** ** was unable to deliver the order on July 22, 2016. Due to the unforeseen situation, we are issuing a credit back to Ms***’s credit card for her shipping costs If Ms*** has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
This is in response to the complaint from L*** *** - Case No***We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on December **, In order to protect consumer privacy, the
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext***Sincerely, Kawana Cr*** Executive Office
November 15, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** L
*** *** *** ***
*** *** ** ***
Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated November 15, 2016, regarding MsChristie’s complaint Our records indicate we received an order on November 11, for the ‘Beach Treasures’ personal checks in Ms***’s name for our “buy one box, get one free” offerThe total for the boxes of checks is $plus $shipping and servicesWe are sorry for the confusion, but while the offer did lower the price on the checks, the offer does not include lowering the shipping costsOur website and all maorder forms inform the client that this charge will be added Since this is Ms***’s first order with us, and in the interest of keeping good-client relations, we have given a one-time courtesy credit to cover the shipping costs If Ms*** has any further questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me; if my refund is processed immediatelyI do not wish to wait for the return label to be sent to me, then have my refund processed that will be too time consuming and unacceptable
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They stated that they are not liable due to the fact that they allegedly contacted me via email I do not accept this excuse and I still wish for them to pay me the $in DMV fees I feel that the $is a significant expense that was incurred through no fault of my own but as a direct result of the actions of Chase bank A company that has billions of dollars should be willing to spend a few hundred dollars to keep a long time customer If I am not reimbursed I will be going down to my local bank branch to close all of my accounts that I have opened with Chase bank
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Complaint: 10975812The response received from The Bradford Exchange was very reassuring and appeared like my issue would have been resolvedHowever, I was hesitant on responding, and rightfully soMy online order status still shows that my order will ship by December 16thBeing that today is December 21st, I'm assuming it has not shippedIf their response, claiming that my order was sent to a vender was true, I would assume it would have shipped by nowThe Bradford Exchange appears to engage in a systematic cycle of guarantees and assurances, knowing full well they will not uphold their end of the promiseAnd, based upon the NUMEROUS complaints, it appears that it is willful and intentional. If my fiancé had not fallen in love with this ring, I would have canceled itMy hope is that this can be resolved through a TRUTHFUL and REALISTIC response of the status of my order, and not require any further measures on my partIf the ring will not be available for several months, then please be honest about it
Sincerely,
Todd ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The answer recieved is nothing more than a copy of previous letters that I have recievedNothing additional has been done
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***