This e-mail is to acknowledge receipt of your correspondence from *** ** *** - Case No***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on March *, In order to
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext***Sincerely, Marsha I*** Executive Office *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *
March 10, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Natasha *** Slate Street *** FL Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated March 7, 2017, regarding Ms*** complaint There seems to be further confusion as to what has happened concerning Ms*** orders and the charges that have occurredOn December 14, we received an order in her name for the “For The Love Of The Game” Steelers pendant necklace for $+ $shipping and services (total of $108.98), “My Steelers” women's watch for $+ $shipping and services (total of $108.98), and the “Touchdown Steelers!” tote bag for $+ $shipping and services (total of $134.94) On December 14, Ms*** PayPal account was pre-authorized for the total on the necklace ($108.98) and watch ($108.98)The account was not pre-authorized for the tote bag as it was not in stock and we never pre-authorize or charge for an item until it is in stockOn December 15, the pendant and watch were shipped out and her account was officially charged $for each of the two items and the pre-authorization amounts were released back to her cardAs Ms*** stated in her original complaint, she did receive both of these itemsShe did not receive the tote bag and the order is now canceled, the account was not pre-authorized or charged for the tote bag because it was out of stock, so no refund is due Unfortunately it has become more complicated as our records show Ms*** has recently disputed her payment on the watch on March 15, that resulted in a credit of $that is in the process of being placed back to her PayPal accountSince she disputed the payment for an item in her possession, there is now a balance of $dueI have outlined the payment activity in the chart below: Product Name Item # Price Payment Balance Chargeback Balance Due “For The Love Of The Game” Steelers pendant necklace 01-18936-$$$-- -- “My Steelers” women's watch 01-20624-$$$$(Disputed and refunded March 15, 2017) $“Touchdown Steelers!” tote bag 01-25704-$No payment charged (Out of Stock) $(Order Canceled) -- -- Since we have shown Ms*** was never charged for the tote bag, we are considering this matter closedShe will continue to receive invoices for the amount that was disputed and refunded for the watch she currently has in her possession If Ms*** has any other questions or to pay back the refund she received, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
December 19, MsEsther *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MsAniah *** *** *** *** ***, PA 18372-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 19, regarding Ms*** complaint We are deeply sorry for disappointing Ms*** however the “Guaranteed By Christmas” cutoff date for this ring was 12/14/Ms*** ordered on 12/17/2016, therefore it will not arrive before ChristmasSince the order came in three days after the cutoff date and there was no guarantee, we are not obliged to give him the ring for free We only charge a credit card when a product ships and since Ms***’s ring did not ship, he has not been chargedShe can keep his order and pay in full when it ships, or he can contact us at the information below and we can cancel the order. Thank you for bringing this matter to our attention Sincerely, Kelsey *** Client Services 877-903-
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and adetailed response was mailed to the consumer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the
response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I just spoke to a supervisor at the Bradford exchange and they found the fraudulent account immediately with my name and street addressBut again, they refused to take this bill out of my namePlease have this bill taken out of my name immediatelyI didn't open the accountI don't have the itemThe person who opened this account, did a chargeback to their credit card for this July order in October They are the owners of this bill, not meI have never made an account with Bradford exchangeI also didn't place the January order that was thankfully cancelledI have never and will never order from this companyI want my name and address permanently blocked in your system, so this never happens againI have also sent a letter to the collections agency and they should be receiving it shortly.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
October 27, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** **
***
*** *** *** * *** ***
*** *** *** ** ***
*** * ***
*** * *** Dear Ms***: We are in receipt of your notification, dated October 26, 2016, regarding Mr***’s complaint We're sorry to disappoint Mr***, but this is a new item and, unfortunately, we have been informed that there has been a delay in shipment of the “***” drum wall clock because of production difficultiesThe latest information we received indicates we will begin shipping the clock around November As per FTC regulations, we mailed out a letter to the above address in Mr***’s name explaining the delay and requesting a response to confirm he wanted to wait for the orderWe did not receive a response and our system automatically canceled the order We wish to remind Mr*** of his right to reorder if he would like to receive the clockOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible I would also like to note that nothing has been charged to Mr***’s credit card as we do not charge for any items until they ship If Mr*** has any further questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11613801, and find that this resolution is satisfactory to me
I did NOT receive my box of checksCalling *** with my tracking number confirmed that the package was left at my gate on 8/9/I have searched the area and was unable to locate the packageI called BEC's customer service to report this problemThe lady I spoke with confirmed to me that: I would receive a full refund within 10-business days for my missing package and after I receive my refund, BEC will take efforts to remove my information from it's database - and that I could expect all my information removed within the next few months. I would like BEC to confirm this information through the Revdex.com Consumer Complaints messages so that I have a record of what I should be expecting. Once I get confirmation of this, I will regard this issue as closed and will not pursue any further action/communication with or through BEC.
Sincerely,
Daniella ***
Complaint:
I am rejecting this response because: I WAS INFORMED THAT THE ITEM WHICH I REURNED IN SEPT2015, HOLY FAMILY,, WAS INDEED RECEIVED JUST A WEEK AFTER I RETURNED IT. I HAVE YET TO HEAR FROM BRADFORD EXCHANGE NOT RECEIVE MY $WHICH I HAD PAID. THE CHECKS FOR THIS ITEM HAVE BEEN CASHED BY BRADFORD AND I HAVE THE BANK RECEIPT.
Sincerely,
Rose ***
Dear *** ** ***:We're responding to *** ***s September **, 2017, Revdex.com (Revdex.com) complaint.We responded to Joshua's concerns during our September ** conversation.For Joshua's privacy, we are not providing details of our conversation to the Revdex.com.Sincerely,Chase Executive
Office
December 6, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr*** A*** *** Longfellow Ct***, MD *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 6, regarding Mr***’s complaint We are deeply sorry for Ms*** disappointment and frustration with our companyInitially we were unable to fulfill Mr***’s order because his credit card failed on 11/23/2016, 11/28/2016, 12/01/and was then canceled per Mr***’s request on 12/2/A customer service agent re-entered the order on 12/5/in which everything authorized and we are preparing to ship Mr***’s ringHe can expect to receive it before Christmas, but likely within business days If Mr*** needs anything else, we encourage him to contact us personally at the number belowThank you for bringing this matter to our attention Sincerely, *** *** Client Services 877-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The account has not been reopenedIt was closed unfairlyPlease investigate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January 4, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** M***
*** ** *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated January 4, 2017, regarding Mr***’ complaint We received an order for the “Thomas Kinkade Victorian Village” snow globe on December 13, in Mr***’ nameWe are very sorry that we disappointed him, and we understand his frustration in receiving the incorrect item Our records show that Mr*** spoke with an agent and a supervisor on January 3, and, while we would like to get a replacement to him as soon as possible, the item is currently out of stockAs you can see from the attachment, our website states the snow globe will be shipping again in early We are sorry that there will be a wait for the replacementOne of the agents and a supervisor have issued credits to Mr*** to compensate for the incorrect item and the wait for the replacement that has been orderedThe refunds will be placed on his credit card within the next 3-business days Since Mr*** has already been compensated for the incorrect shipment and the shipping costs, and a replacement has already been ordered, we are considering this matter closedIf Mr*** has any other questions or if he would like to cancel the replacement for a refund, he can contact us directly; our toll free number is 877-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Ms***
*** July 5, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms*** *** *** *** *** *** ** *** Case # *** Account # ***
Dear Ms***: We are in receipt of your notification, dated July 2, 2016, regarding Ms***’s complaint Our records indicate that Ms*** inquiry was already handled by our Call Center. A refund request has been processed We appreciate you bringing this matter to our attentionShould Ms*** need anything else or care to reach out to us personally, please see our number below Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
hello, I spoke with the representative,but they told me the same answers I got before I don't see any difference very dissappointed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have not yet received the response made by the business in reference to complaint ID ***, and find that this resolution is still pendingI also do not quite understand this questionAs I haven't had time to receive a response from them to my complaint that the Revdex.com would have forwarded to Bradford/Hamilton on this case
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have closed that account once I was refundedI will never do business with them againThanks Revdex.com for your help in this matter
May 22, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Nancy
*** ** * *** *** Toms River, NJ Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated May 19, 2017, regarding Ms*** complaint Our records show that we received an order via the Internet for boxes of Bradford Exchange Checks in the “5th Avenue” check design on April 12, 2017. Our website requests that all of the ordering and account information that is entered be verified before completion of the order. We processed the order accordingly, and it was shipped to Ms*** on April 18, 2017. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. Because we request that our clients verify all account information prior to completing their orders, and all information is printed exactly how it is entered during the ordering process, we do not arrange for a rerun of the checks in cases of customer errorI see on her account we have agreed, on a one-time basis, and as a matter of good client relations, to reprint a corrected order of checks at no additional cost to her We apologize for the difficulties Ms*** has encountered with her orderIf she has any other questions, she may contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone onJanuary **, In order to protect consumer privacy, the consumer has been advised they have the option to
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time
This e-mail is to acknowledge receipt of your correspondence from *** ** *** - Case No***. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on March *, In order to
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext***Sincerely, Marsha I*** Executive Office *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *
March 10, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Natasha *** Slate Street *** FL Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated March 7, 2017, regarding Ms*** complaint There seems to be further confusion as to what has happened concerning Ms*** orders and the charges that have occurredOn December 14, we received an order in her name for the “For The Love Of The Game” Steelers pendant necklace for $+ $shipping and services (total of $108.98), “My Steelers” women's watch for $+ $shipping and services (total of $108.98), and the “Touchdown Steelers!” tote bag for $+ $shipping and services (total of $134.94) On December 14, Ms*** PayPal account was pre-authorized for the total on the necklace ($108.98) and watch ($108.98)The account was not pre-authorized for the tote bag as it was not in stock and we never pre-authorize or charge for an item until it is in stockOn December 15, the pendant and watch were shipped out and her account was officially charged $for each of the two items and the pre-authorization amounts were released back to her cardAs Ms*** stated in her original complaint, she did receive both of these itemsShe did not receive the tote bag and the order is now canceled, the account was not pre-authorized or charged for the tote bag because it was out of stock, so no refund is due Unfortunately it has become more complicated as our records show Ms*** has recently disputed her payment on the watch on March 15, that resulted in a credit of $that is in the process of being placed back to her PayPal accountSince she disputed the payment for an item in her possession, there is now a balance of $dueI have outlined the payment activity in the chart below: Product Name Item # Price Payment Balance Chargeback Balance Due “For The Love Of The Game” Steelers pendant necklace 01-18936-$$$-- -- “My Steelers” women's watch 01-20624-$$$$(Disputed and refunded March 15, 2017) $“Touchdown Steelers!” tote bag 01-25704-$No payment charged (Out of Stock) $(Order Canceled) -- -- Since we have shown Ms*** was never charged for the tote bag, we are considering this matter closedShe will continue to receive invoices for the amount that was disputed and refunded for the watch she currently has in her possession If Ms*** has any other questions or to pay back the refund she received, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
December 19, MsEsther *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MsAniah *** *** *** *** ***, PA 18372-Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 19, regarding Ms*** complaint We are deeply sorry for disappointing Ms*** however the “Guaranteed By Christmas” cutoff date for this ring was 12/14/Ms*** ordered on 12/17/2016, therefore it will not arrive before ChristmasSince the order came in three days after the cutoff date and there was no guarantee, we are not obliged to give him the ring for free We only charge a credit card when a product ships and since Ms***’s ring did not ship, he has not been chargedShe can keep his order and pay in full when it ships, or he can contact us at the information below and we can cancel the order. Thank you for bringing this matter to our attention Sincerely, Kelsey *** Client Services 877-903-
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and adetailed response was mailed to the consumer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the
response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I just spoke to a supervisor at the Bradford exchange and they found the fraudulent account immediately with my name and street addressBut again, they refused to take this bill out of my namePlease have this bill taken out of my name immediatelyI didn't open the accountI don't have the itemThe person who opened this account, did a chargeback to their credit card for this July order in October They are the owners of this bill, not meI have never made an account with Bradford exchangeI also didn't place the January order that was thankfully cancelledI have never and will never order from this companyI want my name and address permanently blocked in your system, so this never happens againI have also sent a letter to the collections agency and they should be receiving it shortly.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
October 27, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** **
***
*** *** *** * *** ***
*** *** *** ** ***
*** * ***
*** * *** Dear Ms***: We are in receipt of your notification, dated October 26, 2016, regarding Mr***’s complaint We're sorry to disappoint Mr***, but this is a new item and, unfortunately, we have been informed that there has been a delay in shipment of the “***” drum wall clock because of production difficultiesThe latest information we received indicates we will begin shipping the clock around November As per FTC regulations, we mailed out a letter to the above address in Mr***’s name explaining the delay and requesting a response to confirm he wanted to wait for the orderWe did not receive a response and our system automatically canceled the order We wish to remind Mr*** of his right to reorder if he would like to receive the clockOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible I would also like to note that nothing has been charged to Mr***’s credit card as we do not charge for any items until they ship If Mr*** has any further questions, he can contact us directly; our toll free number is ***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11613801, and find that this resolution is satisfactory to me
I did NOT receive my box of checksCalling *** with my tracking number confirmed that the package was left at my gate on 8/9/I have searched the area and was unable to locate the packageI called BEC's customer service to report this problemThe lady I spoke with confirmed to me that: I would receive a full refund within 10-business days for my missing package and after I receive my refund, BEC will take efforts to remove my information from it's database - and that I could expect all my information removed within the next few months. I would like BEC to confirm this information through the Revdex.com Consumer Complaints messages so that I have a record of what I should be expecting. Once I get confirmation of this, I will regard this issue as closed and will not pursue any further action/communication with or through BEC.
Sincerely,
Daniella ***
Complaint:
I am rejecting this response because: I WAS INFORMED THAT THE ITEM WHICH I REURNED IN SEPT2015, HOLY FAMILY,, WAS INDEED RECEIVED JUST A WEEK AFTER I RETURNED IT. I HAVE YET TO HEAR FROM BRADFORD EXCHANGE NOT RECEIVE MY $WHICH I HAD PAID. THE CHECKS FOR THIS ITEM HAVE BEEN CASHED BY BRADFORD AND I HAVE THE BANK RECEIPT.
Sincerely,
Rose ***
Dear *** ** ***:We're responding to *** ***s September **, 2017, Revdex.com (Revdex.com) complaint.We responded to Joshua's concerns during our September ** conversation.For Joshua's privacy, we are not providing details of our conversation to the Revdex.com.Sincerely,Chase Executive
Office
December 6, Ms*** *** Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr*** A*** *** Longfellow Ct***, MD *** Case # *** Account # *** Dear Ms***: We are in receipt of your letter, dated December 6, regarding Mr***’s complaint We are deeply sorry for Ms*** disappointment and frustration with our companyInitially we were unable to fulfill Mr***’s order because his credit card failed on 11/23/2016, 11/28/2016, 12/01/and was then canceled per Mr***’s request on 12/2/A customer service agent re-entered the order on 12/5/in which everything authorized and we are preparing to ship Mr***’s ringHe can expect to receive it before Christmas, but likely within business days If Mr*** needs anything else, we encourage him to contact us personally at the number belowThank you for bringing this matter to our attention Sincerely, *** *** Client Services 877-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The account has not been reopenedIt was closed unfairlyPlease investigate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January 4, Ms*** *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** M***
*** ** *** ***
*** *** *** Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated January 4, 2017, regarding Mr***’ complaint We received an order for the “Thomas Kinkade Victorian Village” snow globe on December 13, in Mr***’ nameWe are very sorry that we disappointed him, and we understand his frustration in receiving the incorrect item Our records show that Mr*** spoke with an agent and a supervisor on January 3, and, while we would like to get a replacement to him as soon as possible, the item is currently out of stockAs you can see from the attachment, our website states the snow globe will be shipping again in early We are sorry that there will be a wait for the replacementOne of the agents and a supervisor have issued credits to Mr*** to compensate for the incorrect item and the wait for the replacement that has been orderedThe refunds will be placed on his credit card within the next 3-business days Since Mr*** has already been compensated for the incorrect shipment and the shipping costs, and a replacement has already been ordered, we are considering this matter closedIf Mr*** has any other questions or if he would like to cancel the replacement for a refund, he can contact us directly; our toll free number is 877-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, *** *** Client Services
Ms***
*** July 5, Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms*** *** *** *** *** *** ** *** Case # *** Account # ***
Dear Ms***: We are in receipt of your notification, dated July 2, 2016, regarding Ms***’s complaint Our records indicate that Ms*** inquiry was already handled by our Call Center. A refund request has been processed We appreciate you bringing this matter to our attentionShould Ms*** need anything else or care to reach out to us personally, please see our number below Sincerely, *** *** Client Services ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
hello, I spoke with the representative,but they told me the same answers I got before I don't see any difference very dissappointed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have not yet received the response made by the business in reference to complaint ID ***, and find that this resolution is still pendingI also do not quite understand this questionAs I haven't had time to receive a response from them to my complaint that the Revdex.com would have forwarded to Bradford/Hamilton on this case
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have closed that account once I was refundedI will never do business with them againThanks Revdex.com for your help in this matter
May 22, MsEsther *** Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Nancy
*** ** * *** *** Toms River, NJ Case # *** Account # *** Dear Ms***: We are in receipt of your notification, dated May 19, 2017, regarding Ms*** complaint Our records show that we received an order via the Internet for boxes of Bradford Exchange Checks in the “5th Avenue” check design on April 12, 2017. Our website requests that all of the ordering and account information that is entered be verified before completion of the order. We processed the order accordingly, and it was shipped to Ms*** on April 18, 2017. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. Because we request that our clients verify all account information prior to completing their orders, and all information is printed exactly how it is entered during the ordering process, we do not arrange for a rerun of the checks in cases of customer errorI see on her account we have agreed, on a one-time basis, and as a matter of good client relations, to reprint a corrected order of checks at no additional cost to her We apologize for the difficulties Ms*** has encountered with her orderIf she has any other questions, she may contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer *** Client Services
This is in response to the complaint from Case No***We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone onJanuary **, In order to protect consumer privacy, the consumer has been advised they have the option to
share the response directly with you. If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time